Wellton Riga Hotel & Spa

Nothing

We had a horrible stay! Everything was wrong. The hotel in the real life is not so clean, renovated as on the pictures, looks absolutely different!!! The bathroom is more like one from the Soviet Union period. And we usually travel every month! And have a lot of experience, plus I work in hospitality field. The stuff super mean and rude! They literally don’t care about you!!!! Because we have a little baby boy we had a couple of requests, and none of them had taken in the consideration! Just we got a cod for him at least. My husband tried the spa area, and the middle class people from Riga have access, too! It was so overcrowded! And now with the virus situation was actually not save. We needed to cancel our trip and come back home as our government was closing the borders pf the country, we literally left at 5 in the morning and they didn’t wanna take it in consideration as an emergency leave. I am still not sure if they charged us for the nights that we canceled, because the reception was so rude and we couldn’t have a proper talk with them! I am working in the industry for a long time and never experienced something like this, especially when you have with you a little one. For the same price there are so many hotels in the same central area, don’t choose this one! I will rather recommend you to choose an international chain, at least they should have some standards.