Papillo Hotels & Resorts Roma

Positiv: Die Abreise und das Küchenpersonal sehr nett...

Negativ: Sehr schlecht empfangen erster Eindruck direkt mit Schulterzucken, Augen verdrehen und Mund verziehen auf die Tour “was ich hier will?“ “Ähm vielleicht übernachten weil Hotel?“ noch nie sowas ...

Negativ: When we arrived the staff wasn't friendly at all. They did not tell us where we could have breakfast. To get to the centre of Rome we had to take two busses and the metro. But they didn't know...

new but terrible service

Positiv: it is a new hotel

Negativ: We were 3 persons and the reservation showed that, and the room had only 1 bed, we complaint and they put an extra bed that they wanted 200 euros more for that. We had ti fight to get that removed. The air conditioning broke in one night and we had to sleep with no air in Summer. Its a 4 star hotel and do not have any irons for the clothes. The WIFI was poor and unreliable. The water in the shower jumped from warm to cold with out control.