staff extremely friendly; good breakfast; comfortable; convenient
The staff, especailly the person who was working at the desk the night we arrived were all very helpful. Was a little difficult to get into and out of the hotel due to the placement on Highway 1.
Even the paid WiFi was spotty at best
Clean, friendly staff, hampton is a chain that I have always found to be well worth the money we paid. Hot buffet breakfast makes it a very convient place to stay.
Location. Fitness room was OK, but limited
Preis- Leistung, Shuttleservice zum Flughafen Klimaanlage zu kalt
Freundlichkeit des Personals, Organisation und Shuttle Service, Internetzugang und Wi-Fi, Schwimmbad, Sauberkeit der restrooms, Anbindung an das mexikanische Restaurant Fenster, die nicht zu öffnen sind, auch bei ausgeschalteten Lüfter der Klimaanlage, sehr laute Geräusche der Klimaanlage, daher Ohrstöpsel für einen ruhigen Schlaf erforderlich
die Nähe Lage zum Flughafen
-Der shuttleservice vom Airport zum Hotel..., die nahe anbindung zu den öffentlichen Verkehrsmitteln.... -Frühstücksangebot, typisch Amerikanisch suess und fett haltig
Obwohl Raucherzimmer gebucht, war das Hotel ein reines Nichtraucher-Hotel. Es gab keine Raucherzimmer und auch keinen Nachlass, für den nicht erhältlichen gebuchten Raum.
Die Zimmer sind geräumig und ruhig.
Ordentliche Zimmer, sehr guter Shuttledienst zum Flughafen und zur Metro Preis stimmte mit dem von booking com angegebenen Preis nicht überein. Nicht sehr freundliche Rezeption, nicht sehr hilfsbereit
Wir haben trotz dreimaligem Anruf vom Flughafen Logan Airport 1 1/2 Stunden spät abends auf den Shuttlebus warten müssen.Das war nach dem langen Flug nicht gerade angenehm.
sauber, preiswert, Shuttle zum Flughafen bzw. Metrostation, unkomplizierte Abwicklung Pool schmutzig und chlorreich
Ein 24 Stunden Busservice, gratis Telefon zum Hotel vom Flughafen und freundliche und hilfsbereite Mitarbeiter Dass es Boston/Airport heisst und doch recht weit vom Flughafen ist! Ein bisschen im Nowhereland!
Hotel rooms need upgrad overall. Rest of hotel seemed very clean and staff very helpful.b
We really enjoyed our stay. The kitchens were great and the staff was very friendly. The kids loved the pool, I loved the patio w/ the grill and my husband loved the wireless highspeed internet. A little something for all of us to enjoy!
Hotel was nice and clean. Maintenance was somewhat lacking (bathroom door latch broken). Pool was comfortable. Quiet location - a bit difficult to find at first. Would stay again. Hotel employees were extremely nice. Good value.
This place is filthy. Beds and furniture literally falling apart. I think this place houses indigent people from the state as some truly sick people seem to LIVE there. The gent at the front counter was rude and uncooperative. I booked this dump for a week and stayed just a couple of days. I couldn't wait to get out of town. ps...you pay for the internet and the food is unedible.
The room was ok but very dated and dirty. Staff was friendly - provided a few menus and gave recommendations of nearby restaurants that delivered. Kids enjoyed the pool. Free breakfast was good. Hotel was located close to Salem, MA for Halloween festivities.
We stayed for one night (Friday to Saturday). The rooms are nice, but there was all kinds of noise above us, literally from our check-in time (4:00pm) until 10pm. Called desk and asked what was going on. She said she'd take care of it. Noise still happened, so we were moved to 111. Bed was a bit hard, and the couches are insanely UNCOMFORTABLE, even to sit on. Saturday, we went to get breakfast in the morning, and was told that breakfast is only offered Monday-Friday, so we packed up our stuff, checked out, and didn't look back. We did like that every room had a little stove, a fridge, dishwasher and microwave, but we didn't even use them, since we were there one night.
We Love this hotel it is a perfect place for little money when you have 3 kids. Nice kitchen area so you dont have to eat out all your meals when traveling with kids. We stay there often and wil continue to stay. Thank You for providing a great place for a wekend getaway that all family's can afford.
It was affordable and perfect for a family of 5. Beds & pillows could be a lot better and bathroom needs to be updated however for the price & clean rooms, I would stay there again.
Anonymous from CA: I found this hotel to be extremely clean, quiet and safe. It totally met my needs for a week-long stay. It was somewhat difficult to find at first; perhaps more signs on the street leading to the hotel might help. The location was a little inconvenient if visiting Salem (yet convenient to the Interstate), but it was extremely reasonable,.
This hotel was the filthy. The worst place i've stayed. I suggest you not book there for any reason.
I found the hotel to be excellent. The room was very nice and clean. The staff was friendly, and the hotel is close to Boston. I will book with this hotel when I visit the Bostron area again.
Nice and clean room, but a little small. Nice and functional kitchen. Good for extended stay on a budget.
Close proximity to a lot of things needed small refrig for water Shower curtain in room had mold
Cleanliness, convenient location, friendly staff Small room size
Good location, great for Salem sightseeing - rooms can be a little dark but we got a room change for a higher floor
Convenient to the event we were going to. Very small room.
Room was very small. Front desk staff: 3 out of 4 of them were brainless. Residential back road location impossible without GPS. Overpriced for what it was.
Location in Beverly, close in eateries, quiet place when we stayed there. It's definitely a gem. Down side is that the rooms are a bit small and it gets sold out on week ends for Weddings. According to the desk clerk they were sold out Fri, Sat 51 weeks in 2013, 2014 looks even more active.
Room was clean. From the website we got the impression that this would be an interesting hotel in a nice environment. The hotel makes part of a conference centre but does not have real hotel facilities. Breakfast was for instance very basic, a cup of coffee and a muffin on a plate on your lap. In fact, you get a very basic room and that is it. The prices however, are far too high. We paid about $ 190 (including taxes) for one night. There are better and cheaper hotels in the area.
Employees are nice the restaurant fell short of our expectations, on a Friday night there was virtually nothing to choose from and what we ordered was not good; although breakfast buffet was quite good. tiny bedroom with nightstand on only 1 side. location is far from shopping and restaurants. pathway to beach and beach itself were nice.
The reservationist and concierge staff were AAA+++ The room is too small for two people. Room couldn't easily accomodate laying out our 2 suitcases - there was one stand and we used a chair for the other piece. Would expect more space for the room rate.
Small hotel with prompt service Rooms are small.
The place was beautiful. Right near the beach. Only a short 15 minute drive to Salem. The hotel charged me for the same room three times. I confronted them and at first they apologized and admitted mistake, then after talking to the manager she said that they always do that and there was a sign at the front (which I didn't see) that's says they do that. It's been over a week and I've only been refunded once. Not twice. The rooms are small. The AC decides when it wants to work. Won't be going back.
Clean, wel presented rooms. Ideally locaed for visiting Salem & the North Shore. Hotel gave US Government / Military discount on production of my British Army ID card
The cafe was excellent and very convenient. So nice to sit on the sofa and watch football. We love Starbucks coffee! Also, we had forgotten some things, and the staff provided them for us. They were also quick to send housekeeping to our room when needed. The hotel was quiet, and there is a mall across the street. Great stay!
The room was super comfortable, the refrigerator came in very handy, and the bathroom was beautiful! I enjoyed the lighting in the room being rather soft than in-your-face bright, I loved my stay in your hotel. N/A
I liked the bed and how comfortable it was. The hotel was clean. I didn't like that every morning around 8:00 I would be awaken by the loud talking of the housekeeping staff. It was as if they congregated around our room and were yelling towards the door. It was horrible!
Excellent location! Wide range of restaurants and shops around. Very close to Boston.
Having my wedding there in August 2016
It is located on a busy, business oriented highway. Nothing special about ambiance, but the rooms were clean, good size and beds were comfortable. Registration staff were efficient and pleasant. Just not the type of place that I would want to hang around. Good overnight and go type place.
The carpets had visible stains all over them. Other than that, I'd say the room was pretty clean and inviting. It was kind of a bummer when the carpets ruined the overall vibe of the room.
It was clean and comfortable. Listed online as having shuttle service to airport. It doesn't.
Due to the free parking and location close to Boston is a good choice for to visit the city and sorroundings (Rockport,Salem...). Free wifi. Clean Only 1 computer for the whole hotel
Nothing Everything. Website states that hotel has easy access to the commuter rail into the city. This is incorrect. It is outside of the shuttles "travel zone" and when we inquired about getting to the terminal we were coldly told that we needed to take a cab that would cost $35-40 every trip. The staff was rude and not helpful at all. We were made to feel like an inconvenience whenever we inquired about using the hotel shuttle. Will never stay again.
Unfamiliar with the Boston/Logan Airport/Peabody area, I arrived at the airport and called the hotel -- asking if there was a "cheap" way to get there, not having a car. I was told a taxi cab was the only way to come if I was not driving myself. Through a little digging I eventually learned that there is indeed a bus service running about every 1/2 hour from the airport to Peabody (the Logan Express). Why the hotel clerk could not have known that, I can't imagine. That lack of local knowledge on the part of the hotel staff really upset me.
Staff was really friendly and the sheets were super soft. Our bed skirt had multiple rips in it hanging down, there was a hole in the lamp shade, our bathtub leaked onto the bathroom floor and the leather was peeling off the bed post. The whole floor we stayed on also wreaked of cigarettes.
Der Shuttle-Service zum Flughafen war gut und zudem kostenfrei. Die Mitarbeiter waren kompetent und freundlich. Die Frühstückszeit war für ein Wochenende zu kurz - bis 10.00 Uhr.
Sehr gute Anbindung an Boston Logan Airport. Eine Gruppe Studenten war auf meinem Flur untergebracht - in Partylaune bis morgens um 2.45 ...
Shuttle Service Lage am Flughafen Essen Schönes Zimmer Hohe Kosten
The rooms were incredibly spacious and comfortable with many interesting modern design elements. The complimentary breakfast buffet was great and the location was conveniently close to Boston. The staff were extremely helpful and friendly. Close to lots of stores, restaurants and other shopping needs. Busy section of Route 1 to get in and out of. It took us a while to safely get out during rush hour traffic. The hotel is close to a turnaround though so that's a plus.
Every staff member we came in contact with was very friendly and helpful. Rooms were clean and comfortable although perhaps slightly smaller than I was expecting. We were on the top floor near the end of the hall which made our multi-night stay nice and quiet. We would stay there again. The entrance is hard to spot at first and since the hotelast is on a divided highway, if you miss it, it'seems a nuisance going past it to the next exit, going back the other way to the exit and then driving to it again.
The rooms are comfortable. This hotel is not equipped with a larger fridge and there are not some of the amenities you find in other extended stay hotels. The hot tub was broke and we were never told of that when we booked or upon check-in, it was a surprise. The elevators certificates were out of date so that made us uncomfortable. One by 2 years! The staff was friendly..the buffet in the morning is by far the best part of this hotel. They offer far more options than a typical hotel buffet. Would definatly stay here again the proce was right.
The staff was kind and courteous. We made several requests which were responded to astonishingly quickly. Our room was beautifully decorated and was very well-suited to our needs. Our group was a teenage son and his parents, and the layout of our room kept us all comfortable. The room had the sleeping space separated from the sitting area by a partial wall, and the sitting area included a sectional sofa, a desk and a kitchenette area with a sink, microwave and refrigerator. The space allowed us to keep our own schedules without annoying each other or bumping into each other. The breakfast was very nice, very high quality. We would stay here again on our next visit. Although it's not in the downtown area, that's a small trade-off for a very reasonable price at a very fine hotel. The beds were softer than we like.
Nice rooms, pool (a little small but not busy so it didn't matter for us) and whirlpool. Great hot breakfast. Close to highway. Excellent value for the price. If it cost as much as some other hotels in the area I wouldn't give it such a good review but for the price it's great. Clean too and we were able to check in a little early. Sofa bed mattress is quite uncomfortable, though they always are. I thought little shampoo bottles were usually standard but not included here - I found my own but I assume it's available on request. View is not great - highways on both sides and a grungy pond on the other.
This guest did not leave comments about this hotel.
The clean room with a fireplace and decent free breakfast and evening snacks. The friendliness of the staff was an added bonus. Unfortunately, it was -9 and the pipes froze in our building so we woke up to no water. We had to move 3 times, since the 2nd room didn't have a fireplace, then the 3rd didn't have closets. No compensation was offered for incident.
Relatively new, suite clean, breakfast more than adequate parking is first come, first serve, breakfast area crowded, first floor entry cramped and claustrophobic
This guest did not leave comments about this hotel.
Room was clean, bed was good, breakfast was pretty good
This guest did not leave comments about this hotel.
it was fine for what we needed - a place to sleep. Free breakfast and coffee 24/7, staff quickly got us extra blankets and pillows. Could hear people outside of room, pull out couch was very uncomfortable. Room smelled odd when we first got there.
The staff were very ice
This guest did not leave comments about this hotel.
Hotel Employee at front desk excellent! full kitchen. noise from outside - thin bedding/towels - overall though as expected - no real complaints
This guest did not leave comments about this hotel.
Staff was professional, friendly and helpful! Rooms were clean and well appointed. The pull out couch bed was awful! It was like a bed of springs with a blanket on top. Pretty much like sleeping on a bed of nails. Sleeping comfortably is the main focus of a hotel stay, so this was very disappointing.
Corey at the front dest was extrememly personable and helpful. Great continental breakfast, comfortable beds. I'd stay here again if I needed to stay in the area again.
Breakfast, pretty clean and nice room. Not really. Just far from the city.
spacy room, clean swimming pool unsufficient for swimming; transport to next subway quite a distance (but Hotel car can be used), view towards a highway/ cement factory
Simple to find, not TOO far from Boston, though you'll need a car to go closer and take public transportation from a Park and ride parking lot - 5 $.Breakfast is not so ggod, but included, nice lobby, friendly staff The place, ugly, between highways
room were clean and spacious web site stated shuttle to airport!! No food in hotel in evening
Sehr internationales Flair,gemütlich, man muss aber die blüschige Einrichtung mögen.Hotelmitarbeiter sehr freundlich.Zimmer sauber,Zimmer-service hervorragend.;city-lage, geeignet für shopping,da zu Fuss alles erreichbar.
Das Hotel hat eine wunderschöne Lage direkt in der Innenstadt von Boston, die berühmte Einkaufsstrasse Newburrystreet grenzt direkt an das Hotel. Das Haus ist seh luxuriös und das Personal ist stehts bemüht. Das Frühstück war typisch amerikanisch und nicht im Preis inbegriffen . Das Preis Leistungs Verhältnis is t meiner Meirnung nach gut zu bewerten. Die Ausstattung ist zum Teil alt und ein Teil des Personals war manchmal etwas unfreundlich. Die Bäder sind nicht mit neustem Standard ausgerichtet.
zentral gelegen, sehr sauber und freundlich
Architektur des Hotels, die Betten, das Badezimmer, die Größe des Zimmers, die Hilfe der Concierge, die Lage in der Stadt, das italienische Restaurant Kein Frühstücksbüffet, der nächtliche Krach der Zimmernachbarn am Wochenende (wurde aber nach Anruf bei der Rezeption weitgehend abgestellt!)
Die Lage an Beacon Hill ist ideal, man ist schnell in der Stadt und kann das meiste zu Fuss machen Die Preis/Leistung ist nicht passend da die Zimmer selbst nichts besonderes sind
Gutes Hotel - Gute Lage - Schöne Zimmer Die Rolltreppe war während den zwei Tagen immer kaputt, war etwas mühsam!
Dieses Hotel verdient überall nur Pluspunkte. Das Gebäude ist ein architektonisches Wunderwerk und die Geschichte des Gebäudes ist super. Tolle Lage. Das Personal ist ultra-professionell und geht weit über das hinaus, was man sonst so sieht. Hummer Pizza im Scampo war hervorragend, das Nachtleben in der Lobby war lustig. Wir können es sehr empfehlen und wir werden auf jeden Fall wiederkommen.
Tolles ideenreiches Hotel; einfallsreiches interessantes Gebäude mit Flair; außergewöhnliche Lobby; 1a Service und hilfreiches zuvorkommendes Personal; gute Lage - vieles problemlos zu Fuß erreichbar.
^Sauberkeit das es vorher ein Gefängnis war.
Höflichkeit und Kompetenz der Mitarbeiter Frühstück zu wenig Auswahl, zu teuer
Sehr gut ausgestattete und geschmackvolle Zimmer. Tolle, zentrale Lage. Bei der 1. Buchung übers Reisebüro tolles Zimmer mit Blick auf die Staße am Beginn der Reise, dann Nachbuchung über Booking Zimmer in der letzten Ecke, Fenster mit Blick auf finsterste Ecke des Hotels, nicht wie gebucht King.Size-Bett sondern nur Queen-Size.Die Ausstattung des Zimmer war allerdings genauso gut.
freundlicher Empfang, Einrichtung Zimmer, valet parking, schneller Transport des Gepäcks auf´s Zimmer ohne Kontrolle hätten wir ein falsches Gepäckstück und ein missing Gepäckstück im Wagen
Frühstücksraum Aircondition laut, habe sie ausgeschaltet, um schlafen zu können
Wie sich die Angestellten, insbesondere die Chefin Victoria, schlussendlich für uns einsetzten, nachdem 2 Tage vorher Fehler passierten. M.a.W. es fand eine Reaktion statt und eine Korrektur. Bravo. Darum Mitarbeiterbewertung sehr gut. Falschinformation 1 am Wochende an der Frontdesk: Wir könnten von Tag zu Tag buchen, da genügend Zimmer vorhanden, trotz Boston-Marathon (wir waren gestrandet wegen Vulkanasche). Falschinformation 2 am Montag: Es sind nicht genuegend Zimmer vorhanden und Sie müssen auschecken. Der Angestellte drückte uns einfach eine Liste mit Tel-Nrn. und Hotelnamen in die Hand. Wir sollen diese abtelefonieren. Er könne nichts tun, ausser das Zimmer bis 14:00 verlängern. Hierauf wandten wir uns mit Nachdruck an Victoria, Resultat siehe oben. Andernfalls hätten wir Mitarbeiterbewertung als schlecht kennzeichnen müssen.
Oeffentliche Verkehrsmittel zu weit entfernt
Guter Shuttle-Service, so dass Boston auch gut mit der S-Bahn zu erreichen ist. Akzeptables Frühstücksbuffet (allerdings nicht im Preis enthalten, 13 $ pP extra) Typisches amerikanisches Standard-Hotel. Fenster können nicht geöffnet werden, so dass man Frischluft nur über die Klimaanlage bekommt.
Wir waren an 4 Tagen dort und besonders positiv fanden wir den Transfer. Der Flughafentransfer hat bestens geklappt und auch jeden Morgen wurde man zur nächsten Metrostation gebracht und Abends nach kurzen Anruf auch wieder geholt. Das alles kostenlos. An der Rezeption herrschte ständige Unterbesetzung und damit ging es ziemlich hecktisch zu, zum Teil auch unfreundlich.Die Reinigung der Zimmer etwas oberflächlich.
An excellent Boston experience all around
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
Didn't like how the website advertises a pool and spa but they have neither.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
Location, very comfortable bed Bathroom too small, water with very low pressure
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
$55 for parking is a joke
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd