Holiday Inn San Francisco-Golden Gateway

Very Solid Hotel

Positiv: Very good value. Nice looking and simple hotel for a very reasonable rate. Just what I was looking for. Nice breakfast and good views. Took my wife and baby with me on a business conference trip. Room worked well for the baby with enough space for the crib provided unlike other hotels I saw. Overall very solid hotel.

Negativ: Location was not the best but I knew that going in. Some of the surrounding streets were a little sketchy at night. Not a big deal for me but maybe for some others. Parking pricey at $45 a night but all hotels in SF are about this expensive.

Positiv: Front desk was extremely helpful. I needed to cancel my reservation to relocate closer to the hospital where my family member was undergoing surgery for a brain tumor. However, I had booked the room through Expedia. The manager assured me that the hotel would not charge a cancellation fee, given that Expedia advertises no cancellation fees except as subject to the hotel. He was willing to be put on the phone with Expedia to explain the waiver. While on the phone with Expedia, I was put on hold for 30 minutes, then reprimanded by the Expedia representative that I would be charged a cancellation fee of the first night's stay. She refused to let me speak to the manager, and also refused to speak to the hotel manager who had happily obliged to discuss the matter with her. I was continually placed on hold, only to have her come back to the phone to reprimand me. I am grateful to the hotel manager for his hospitality which was in stark contrast to my telephone encounter with Expedia.

Negativ: Expedia and the false advertising of no cancellation fees, as well as the rude telephone spokesperson.

Good hotel

Positiv: View and street that hotel was in it , hotel was clean and Good stuff nice view and was very good hotel for family To visit San Francisco, good facility for going to city and taxi and bus was very nice and available. There was many restaurants of different countries near hotel so we could go there and use it Turkish and irannian restaurant named alborz Was very near to hotel Bus station also was very near to hotel,

Negativ: Breakfast was not including , I was supposed to have breakfast included but it was not included for my reservation,so a little bit was bothering for me.!!!! There wasn't anything else that I can say negative about this hotel, We were comfortable in five nights That were staying in hotel.

Positiv: Friendly Staf, clean rooms. City c

Negativ: Highly expensive parking!!!