Quality Inn Silicon Valley

Positiv: Shuttle / cab service to and from the hotel from the airport

Negativ: Somewhat small room. Sink area was right behind the entry door and very small. Lock on the window was broken. Only one cup in the room for coffee. They had a vending machine, but no place close to walk to for a real meal.

Positiv: The handicapped bathroom was large and easy to access

Negativ: The front desk staf was not properly trained and was unable to process our check in. It took him 45 min.to final get us a room key . He was very rude about it and never apologized to us for the inconvenience . We didn't get up to our room until midnight!

Positiv: Nothing

Negativ: Yes. I was awoken at 4am. I couldn't call the front desk because the bed side phone didnt work. Then at check out the girl just said oh well. Thats it. I wasn't satisfied at all

Positiv: The room was great... BUT...the way my mistake was handled was not.

Negativ: I made mistake, booked a smoking room. Upon check-in, they were very accommodating. Gave us a non-smoking room for first night. No non-smoking available for second night. We had to go elsewhere. They did not refund my prepaid payment for second night.

Positiv: not a lot

Negativ: Parking was nearly non-existent. Sink was not in the bathroom, and virtually no counter. No closet. No decent late night snacks.