Hotels in Santa Cruz de la Sierra

Positiv:: The room service food was just warm French fries cold!

Negativ:: Food not hot

Positiv:: nice location. comfortable and safety. The best thing is that the hotel has the spa and sauna. It was really great.

Negativ:: se tenia lo mismo precio entre internet(booking.com) y persona(recepcion). They used different currency. I booked in bolivianos but I had to pay in dollar because of the difference

Positiv:: Waiters were kind, polite and professional

Negativ:: The hotel was is not in good condition due to the lack of staff The hotel room sink was liking The reception service was unclear about what we have booked in the system and gave us the wrong rooms The service was not a 5 star hotel compared to other places Hotels.

Positiv:: Sehr gut

Positiv:: Close to Ventura Mall, very friendly staff in the lobby helping with taxi and bags. nice pool area with a small play ground for kids, we got a nice baby crib without extra cost. comfortable beds. The inside pool looked very pretty although we did not use it. There is also a waterslide for kids which might be fun although we did not try it.

Negativ:: The hotel felt a bit worn out as it has seen better Days perhaps ten twenty years ago. Hardly any vegetarian options in the restaurant and the pasta we were served was not very tasty in the end. Breakfast ok but it is quite pricy for what you get. There are other newer and more updated, prettier hotels in the area to a lower cost. The area had quite a lot of mosquitos (not the fault of the hotel) perhaps due to the location and of course the time of the year. The gym was small and a bit worn down. The pool area (and our window) is facing a very trafficked road.

Positiv:: Breakfast

Positiv:: Die Struktur, die Lage

Negativ:: Die Matratzen sind verbraucht

Positiv:: Das Personal ist sehr freundlich und aufmerksam. Das Frühstück war sehr gut mit viel Auswahl. Draußen am Pool war immer eine entspannte und gute Musik

Negativ:: Es hat in meiner Suite etwas muffig und alt gerochen.

Positiv:: This is essentially a business/conference hotel, and we were at first disappointed with this. However, the swimming pool area is nice, staff very kind, and the location is not too bad; walking distance to several good restaurants and even to the centre of town itself if you can spare 20 minutes.

Negativ:: It is not the most cosy or spectacular option. We had to change rooms to find one that corresponded to our expectations (but the staff was very forthcoming in that respect).

Positiv:: Close to city center

Positiv:: Pool

Negativ:: Over priced!!

Negativ:: Everything was awesome except two things. 1. Service around the pool was very slow. 2. Food & beverage prices were absolutley ridiculous, too expensive.

Positiv:: The property is beautiful with tropical gardens and a wandering peacock! The pool is nice.

Negativ:: A bit loud around the pool area with blasting music. The staff are nice, but needs more training.

Positiv:: Das Frühstück (und auch Lunch und Dinner) waren richtig lecker! Der Garten des Hotels ist ein wahres Paradies das ich allen sehr empfehle zu besichtigen! Das Preis-Leistungs-Verhältnis stimmt.

Negativ:: Manchmal ermüdete die Musik am Pool ein bisschen. Ich wünschte mir mehr Abwechslung bei der Wahl des Musikstils!

Positiv:: The gardens and pool area are beautiful, including a peacock wandering around the property. Staff are in general friendly.

Negativ:: It was too noisy with loud speakers playing music by the pool. The bathroom needs better maintenance, including mold treatment.

Positiv:: Grosser Pool, gut eingerichtete Zimmer. Asiatisches Restaurant mit origineller Karte (Churrasco-Sushi!).

Negativ:: Schläfriges, häufig ignorantes Personal

Positiv:: Location and the pool was awesome

Negativ:: The wifi was too slow

Positiv:: What can I say. This is my favorite hotel in Santa Cruz de la Sierra. I would not think going to another hotel when I go to this city. To put it in a few words, this hotel transport me to the Caribbean. I feel that I am in paradise. The attention is superb, it is clean, it has a diverse architecture. Its restaurants are also top of the line. The hotel is located near everything; shopping, good restaurants, etc.

Negativ:: All good...

Positiv:: Absolutely fantastic!! The room, the cleanliness, the staff, the food, the pool, everything. Couldn't recommend it more!

Negativ:: You can listen everything from room to room. I was with my two toddler boys and there was a couple next door making love and screaming like crazy. Very uncomfortable it was late at night. I had to shout "Silence" I thought this is not a Motel to be listening to this like a porno. Very disgusting! If there are only couples and the hotel knows you can listen everything they should be places for families and just couples.

Positiv:: Frühstück war ok, aber immer gleich. Mittagsbuffet und Abendessen waren sehr gut. Die Lage des Hotels ist super-zentral. Das ganze Personal einschließlich der Reinigungskräfte immer freundlich, zuvorkommend und bemüht, ein großes Lob! Der tropische Garten ist wunderschön, die ganze Anlage sehr gepflegt.

Negativ:: Die Zimmertüren lassen einen Spalt frei, das sorgt nachts für reichlich Moskitos im Zimmer. Überhaupt nicht gefallen hat uns, dass wir Plastikarmbänder tragen sollten. In einem Hotel dieser Preisklasse ist das unpassend. Ich kann doch nicht wenn ich in der Stadt oder bei Bekannten eingeladen bin mit einem Plastikarmband hingehen. Am Pool waren zu wenig Sonnenschirme.

Positiv:: The air conditioning was the major reason for staying in this type of hotel

Positiv:: Good location close to restaurants, mall and grocery store. Room was very comfortable, excellent lightning, places to charge devices, equipment for making tea and coffee. Good breakfast buffet with a variety of different food and drinks

Negativ:: Would have preferred real coffee in the room instead of instant. Hotel taxis were expensive

Positiv:: Great breakfast and staff.

Negativ:: In room 503 the USB charger on the clock drained all the electricity out of my iPhone. That clock needs to be replaced.

Positiv:: Das Hotel ist eher ein Business-Hotel, aber für uns als Paar fanden wir es dennoch sehr angenehm. Unser Zimmer war sauber und komfortabel. Das Frühstück war auch gut, auch die Aussicht von der 11. Etage. Insbesondere die Mitarbeiter beim Frühstück sind sehr nett gewesen.

Negativ:: Grundsätzlich waren die Mitarbeiter sehr nett, aber die Kommunikation war etwas schwierig, weil es gefühlt nur eine Person gab, die Englisch sprach. Allerdings glaube ich, die anderen sprachen es ebenfalls, waren nur etwas unsicher. Der Check out dauerte sehr lang, da es hier wieder Probleme mit der Sprache gab, sowie auch alles völlig ohne Routine ablief. Als wäre es der erste Check out. Dann war unsere Rechnung plötzlich 100US-Dollar höher, was wir monieren und man mich fragte, wie denn der Preis bei booking.com gewesen ist... Das ließ sich alles klären, allerdings erwarte ich bei einem Hilton angegliederten Hotel schon etwas mehr. Und kein Taxi über das Hotel bestellen oder direkt vor dem Hotel nehmen. Beispielsweise für die Flughafenfahrt sollen wir 90Bolivianos zahlen, zuvor waren wir dies bereits für 30 bis 50 gefahren. Aber trotzdem hatten wir einen guten Aufenthalt und würden das Hotel wieder buchen.

Positiv:: Very comfortable massive hotel. Quite far from the city center, but well reachable with uber. Very convenient transfer from airport for free. Good breakfast with lot of options. Room service food and wines are perfect.

Positiv:: The rooftop was great - we went out on a hot afternoon and had a nice afternoon / sunset on the roof. I also went to the golf course on Sunday evening to check it out and make arrangements to go early on Monday morning...and then found out the course was closed on Mondays :-(

Negativ:: We thought everything was great. Would have been nice to know that the golf course is closed for maintenance on Mondays - and they also told us that the rooftop pool was closed on Mondays too. Also, in effort to help improve the experience for the next person who likes to golf (and not to be overly critical of the golf course) - it would be nice if the course would invest in a couple sets of used nice golf clubs - perhaps a used 10 year old complete set of whatever decent brand they can find. I love golf and was really happy to just be walking a course with a few clubs - but it was literally a 'mixed bag' with no driver, some graphite shafts, and just difficult to gauge any sort of distance - especially on the island green 17th....but I loved it and I'd do it again because it's just nice to golf.

Positiv:: Staff extremely professional

Negativ:: The Air condition when off in the room. It does not work well. Doesn't cool down. Also there were small bugs in the bathroom and one on the bed. Very awful for such a beautiful place.

Positiv:: 5-Sterne-Hotel nach internationalem Standard.

Negativ:: Nichts.

Positiv:: Massage, Sauna, Spa Comfort, Sauberkeit, modern

Negativ:: Nichts, momentan strategisch noch nicht optimal gelegen, aber dies ist sich urbanistisch am verbessern

Positiv:: Das Personal war sehr freundlich

Positiv:: The building and the room. That's all.

Negativ:: For a 5* hotel, the services were really bad : - Taxi 45 min late - VIP bar empty - 20 min to take an order - 30 min to get a beer - 45 min to get the food - No call for a delivery - Taxi driver tried to charge the ride (ripoff), which is free Never again !

Positiv:: sehr guter Aufenthalt mit sehr gute Servce und schnellem, kostenlosen Shuttleservice (zu festen Zeiten) zum Flughafen

Negativ:: Der Ventilaor im Bad war zu hören und konnte nich abgeschaltet werden

Positiv:: Ein sehr schönes Hotel. Die Mitarbeiter waren sehr zuvorkommend und äußerst höflich. Sie haben mich immer mit meinem Namen angesprochen. Das Frühstück ist exzellent und das Sonntagsbrunch hervorragend.

Negativ:: Leider war das Wetter nicht optimal auch der Regenzeit geduldet. Die Entfernung zur Innenstadt ist relativ groß.

Positiv:: I could spleep eithout noise

Negativ:: The streets were dirty and darks without names

Positiv:: Die Küche hat weder Herd noch Kaffeemaschine, das Wohnzimmer ist sehr karg und ungemütlich, das Badezimmer sehr klein, eher überbezahlt

Negativ:: Es war praktisch, da wir in der Nähe einen Termin haatten und es einen sicheren Parkplatz gibt

Positiv:: My friend, who invited me to my hotel account, told me he did not come to the hotel. Is that true? he is name mahmoud zaqout

Positiv:: Wir hatten eine schöne große Ferienwohnung mit allem was wir für unseren kurzen Aufenthalt brauchten. Das Frühstück war reichhaltig und von vor 7 bis 10 Uhr erhältlich. Ich kann das Hotel empfehlen.

Negativ:: Check Inn wie immer langwierig, ich bin Reiseleiter und es wäre gut wenn meine Gäste aufs Zimmer könnten, während ich die Formalitäten erledige. Alles etwas zu kompliziert, selbst das Auto darf nicht "falschrum" geparkt werden.

Positiv:: Very spacious suite and great bed

Negativ:: Juice made with tap water Floor in room got ignored

Positiv:: Schöne große Ferienwohnung, gute Betten, gutes Frühstück, zwei große Pools... ein sehr angenehmer Aufenthalt.

Negativ:: Ausländer zahlen keine Mehrwertsteuer, schade das dies so oft erst nach einem längeren Gespräch eingesehen wird.

Positiv:: Perfect hotel relation price- quality. We had a junior suite with an extreme lot of space. Nice pools, good restaurant, good breakfast. Nice staff. Everything you can expect of a 5 stars hotel.

Positiv:: Sehr geräumige Ferienwohnung, schöne Poolanlage, sehr gutes Frühstück.

Negativ:: Alles etwas kompliziert da eine große Anlage, Ein- und Auschecken dauert lange. Die reservierte Suite war erst nach einer halben Stunde bezugsfertig. WiFi funktionierte nicht in unserer Wohnung. Die zentrale Klimaanlage für die gesamte Wohnung ging Nachts plötzlich minutenweise an und aus und blies uns geräuschvoll kalte Luft ins Gesicht, obwohl sie abgeschaltet war, wir sind davon immer wieder aufgewacht, sehr unangenehm. Als ich es reklamiert habe, beim Auschecken und erwähnte wie schlecht wir dadurch geschlafen haben, hat man sich entschuldigt, einen Preisnachlass oder eine ähnliche versöhnliche Geste gab es nicht, sehr bedauerlich.

Positiv:: Nice big room. Clean. Good security. Pretty pool area

Negativ:: WiFi was bad everywhere on the property. Service at pool area was weak.

Positiv:: Everything was excellent. No complains whatsoever.

Negativ:: Norhing

Positiv:: Space, infrastructure and flexibility of the place, very good for family stays

Negativ:: Parking was an issue a few nights but could park far from the appartment at the end.

Positiv:: The space!

Negativ:: The bed was a little noise and also the air conditioning

Positiv:: Very spacious apartments, each bedroom with a private bathroom. Very clean and spacious facilities. Very friendly and helpful staff, they responded quickly to all our requests. The hotel has parking spaces, swimming pools, gym, spa, restaurant bar, all well attended. We have spent an incredible time in Santa Cruz.

Positiv:: Comfy beds ans spacious apartment.

Negativ:: They charged me for the couch which was supposed to be included.

Positiv:: It is my second time that I booked at this hotel. I am so satisfied because the hotel is clean and cozy. I hope they continue to provide the great services.

Negativ:: Nothing, everything was okay.

Positiv:: Frühstück gab es auf Zimmer und war sehr gut. Die Betten waren sehr bequem. Das Personal war sehr freundlich obwohl wir schon morgens um 6am ankamen konnten wir das Zimmer schon beziehen. Waren rundum zufrieden und würden es auf jedenfall wieder nehmen.

Negativ:: Wenn man was beanstanden möchte vielleicht die Lage. Ein bisschen ausserhalb vom Zentrum. Dafür hat man einen riesigen Supermarkt und etliche Restaurant in der Nähe.

Positiv:: Very efficient communication through WhatsApp

Positiv:: Staff is very friendly and helpful which makes it a great place to be. The bed is very comfortable. Breakfast is varied, also nice!

Positiv:: The staff is very friendly and helpful.

Positiv:: Sehr freundliches Personal, super Frühstück und sauber.

Negativ:: -

Positiv:: The staff was amazing, very helpful and friendly.

Negativ:: The swimming Pool

Positiv:: Everything

Negativ:: During my last stay there, there was some kind of commercial shooting... around 30 strange people showed and basically blocked hotel. At first i wasnt able to go into my room, than i wasnt able to leave, lot of noise, lot of dirt and mess all around!!! for next time... do not rent your place, when you have guest in there!

Positiv:: Breakfast was perfect, the room very spacious and the personal was so nice and friendly.

Positiv:: Außergewöhnlich freundliche und hilfsbereite Mitarbeiter, Frühstück sehr gut, modern ausgestattete Zimmer

Positiv:: The design of the hotel, the staff and the wonderful breakfast that they have! AC was the best!!!

Negativ:: The pool was little dirty (the hotel was so impecable that you could see that small detail), not too appealing to go and dive into it.

Positiv:: Nice hotel and very friendly staff

Negativ:: Water was not really warm in the shower, and few mosquitos around

Positiv:: Großes Zimmer

Negativ:: Alles andere. 3-Sterne-Hotel kein 5-Sterne-Hotel. Falsche Werbung

Positiv:: Service, location n rooms.

Negativ:: Breakfast, food, old property need renovation.

Positiv:: Sehr sauber und gute Einrichtung

Negativ:: Nichts

Positiv:: The breakfast was delicious, and room was tidy and clean.

Positiv:: hotel is great and of good value but it needs a little bit of work on the carpets and minor things. rooms are top class. location is great and easy to find.

Negativ:: a bit of the common areas need to be remodelled.

Positiv:: Large suite, very comfortable.

Negativ:: Breakfast needs improvement.

Positiv:: Würde ich gerne weiter empfehlen

Negativ:: Nichts

Positiv:: We always stay here when in Santa Cruz... it’s clean, has great facilities and you can generally get a one bedroom suite eith a patio for a great rate. I like it very much!!!!!

Positiv:: Excellent place in entrance to equipetrol.

Negativ:: All was well. Cleaning adequate. Bar closed at 10 seems a bit odd for location and late arrivers as myself.

Positiv:: The eggs where first plain of pepper and nect salty

Negativ:: Our room looking at the noicy San Nartin Av. Total: two nights without sleeping

Positiv:: it has enough space

Negativ:: The first thing i asked was a room far from de avenue, I cant sleep with noice. The first thing they did is to give me a noice room in the avenue. At 11 in the night when I came back it was not possible to change the room. Until this momment I couldnt sleep. Can hotels understand that the only thing people looks is to rest

Positiv:: everything i wanted is there

Negativ:: no complaintes of all the hotels i stay in Bolivia i like this the best

Positiv:: I liked the attention, they were very kind with us. I liked the breakfast! Because I had many options of drinks, yogurts, fruits, bread, desserts (masitas...sweet bread(?) ). And the pool was very clean! The prices of food inside the Hotel were very affordable, and they serve you a lot of food, so it was excellent (although we couldn't finish it

Negativ:: I didn't like that my bed was in front of air conditioner. (they were very cold nights... But it was fine, if you go alone it will be Okey

Positiv:: Its a good place,

Negativ:: but it has old air conditionaires. They are too noicy

Positiv:: Good size bed. Not noisy place. Good attention of the staff. Good breakfast.

Negativ:: I did not like the view of my bedroom and I think I paid good money for that. The area was considered dangerous because of the clue-sniffers that walked near the hotel.

Positiv:: sehr große Zimmer, große Betten und Pool

Positiv:: + sehr freundliches Personal + gepflegtes Hotel + gemütliche Betten

Positiv:: The pool

Negativ:: hot water on and off early/late

Positiv:: The design, location and cleanliness is great.

Negativ:: Nothing

Positiv:: Sehr gepflegt und sauber

Negativ:: Straßenlärm

Positiv:: Good room comfy, reviving area nice , good breakfast and service.

Negativ:: None

Positiv:: grosse zimmer mit riesigen und sehr komfortablen betten.

Negativ:: die lage ist nicht gerade pricklend.

Positiv:: Very nice people, friendly and helpful

Positiv:: Evrything

Negativ:: Nothing

Positiv:: We arrived very early in the morning and we had the room ready. A warm welcome from the hotel. Large double beds with powerful air conditioning and fridge.The TV broad programming of various channels.The clean and modern bathroom.The excellent buffet and very varied with typical dishes of the area.The day of departure at dawn call you to the agreed time.

Negativ:: Not comment

Positiv:: Good and confortable bathroom, spacious bedroom with good light. Restaurant very good at reasonable price. Centre at walking distance. Transit to and from airport is well-organised. Friendly service.

Negativ:: Concrete building poorly insulated for noise. Best to ask for a room around the the swimming pool and not on the streetsite.

Positiv:: everyhting amazing

Positiv:: Die Lage dicht amZentrum ist super.

Negativ:: Der Pool als auch der Fitnessraum waren nicht gewartet. Befremdlich fand ich auch, dass ich beim Einchecken bereits meine Rechnung bezahlen musste. Dann gab es da auch einen Zahlendtehet, mir Eiden 271$ abgebucht statt 217. bei Reklamation erhielt ich den Betrag von 54$ bar ausgezahlt mit vielen Entschuldigungen.

Positiv:: I like this hotel. It’s comfortable and beautiful. Hot water is very strong. All members of staff were very friendly and helpful. Breakfast was good. Wifi was very fast.

Negativ:: A little bit out of centre.

Positiv:: Only a few blocks from the town square, hotel has swimming pool , reasonably bfast siread

Negativ:: Could be noisy if you have a street facing room, rooms are good size but a bit worn, Hot water for shower was always lukewarm, I reported such but it appears that's the norm. I stayed 2 nights las day bfast was basically 1/2 hour late being set up

Positiv:: Clean and nice location

Negativ:: Staff was not able to help with an international call, the room should be equipped with more towels.

Positiv:: Personal sehr freundlich Abholservice gut und fairer Preis

Positiv:: The location and the breakfast, also the air conditioner was a huge plus

Negativ:: The hair dryer was almost impossible to turn on and the bed required maintenance (one of the springs was almost outside)

Negativ:: Gegenüber ist eine Disco, die bis in den frühen Morgen sehr laut ist, so dass an Schlaf kaum zu denken ist. Die Dusche war kaum lauwarm.

Positiv:: Eigentlich alles top, wenn der Lärm nicht wäre. Frühstück ok. Personal gut

Negativ:: 24 h Lärm. Sportplatz und Disco grad neben an. Ist es da mal ruhig zu früher Stunde, hört man rücksichtslose Hotelgäste

Positiv:: Die Lage, der Innenhof, die Sauberkeit

Negativ:: Das Zimmer war klein, die Strasse ziemlich lärmig. Das Frühstück war nicht sehr reichhaltig.

Positiv:: Because of strikes we had to cancel our first night. We only had to pay for the night we stayed! Super! Stuff is very friendly and helpfull.

Positiv:: Sehr freundliches Personal. Zimmer gut und sauber. Das Hotel ist nah am Stadtzentrum.

Negativ:: Wir hatten ein Zimmer zur Straße hin. Der Straßenlärm war schon extrem.

Positiv:: The staff was friendly

Negativ:: We had to change room three times and in the last one unfortunately we had bedbug

Positiv:: Zimmer hatten eine gute Größe, das Personal war sehr nett und hilfsbereit. Es ist nicht weit bis ins Zentrum, dort ist allerdings auch nicht besonders viel los.

Negativ:: Frühstücksraum war kalt und ungemütlich, der Fernseher lief die ganze Zeit. Hinter dem Hotel ist eine offene Sporthalle, da kann es auch zu später Stunde recht lebhaft zugehen

Positiv:: Sehr nettes Personal. Konfortables Zimmer mit Klimaanlage. Sehr zentrale Lage.

Positiv:: Location Helpful staff

Negativ:: Room was too cold