Courtyard by Marriott Silver Spring Downtown

Your lobby looks nice and quite inviting.

The severe lack of customer service, on all levels. Upon arrival at noon fire alarm goes had to leave the building. Upon my return that e evening a fire drill goes off had to leave the building. Ignored at the bar to 3 times to order food. I had to ask someone from the front desk to help me. I experienced difficulty and discomfort in my breathing, due to my room having no ventilation, the windows do not open, room smelled musty not fresh. No instructions in the room, couldn't find the refrigerator, room has no microwave, I had to go 8th floor for ice, 7 floor ice machine out of order. I found the room to be quite small, the entrance to the room is very narrow, I find the space to be very limited and constricting for two people. I do not feel the quality, service and comfort if this hotel did not equal up to the price I paid for one night!!! I am completely unhappy with my stay here. I will not return here nor will I recommend this place to my family, my friends or my colleagues! I was not happy with the fact that I was unable to cancel or exchange my room without being charged that's not very flexible or inviting on behalf of your hotel. My expectations were not met, your hotel looks and sounds better on the internet when booking it, than it does in person. I am very dissappointed!