Hyatt Regency St Louis At The Arch

Positiv: Nice view and good customer service

Negativ: Room was not thoroughly cleaned; magazines on floor behind desk and bathroom shower/tub was not clean. While showering, was very discussed to find hairs on the shower walls etc of previous occupants. Called housekeeping and they did come to clean bathroom.

Positiv: The room was clean and the location was excellent.

Negativ: The bedding was inadequate and there was no comforter. The hotel staff couldn't figure out how to send one up to the room and lied about giving a discount for poor service.

Good hotel but terrible customer service

Positiv: Very clean, nice room, nice views

Negativ: They failed to mention anything about breakfast at check-in and when I inquired they said I didn't add it on. In the morning we got an early wake up call we didn't ask for and never got back to sleep because the hallways were so loud. It seems the doors there automatically slam every time someone leaves and people talking in the halls can be heard perfectly. Nothing was done to try to resolve these issues when I brought them up.

Parking Fees are Ridiculous

Positiv: When I pay as much for a hotel room as I did at this place, I expect parking to be included, or at the very least for it to be reasonably priced. Instead, this hotel expects you to pay $26 a night for parking!! That is a rip off for a midsized Midwestern city. We ended up parking a block away in public parking and walking back to the hotel.

Negativ: The fact that they charge $26 a night for parking!!!!!