Hard Rock Hotel & Casino Lake Tahoe

Basic hotel with nothing overly special to offer.

Positiv: Cool decor Craft beer in casino

Negativ: Limited room service, no available menu, you had to call to find out what was available. Restaurants did not offer what they advertised. We needed parking for a truck with a trailer which we were told was available but when we arrived the parking lot was loaded with concert parking and we had to park behind Mont Bleu Hotel across the street. 25$ facility fee for access to pool, gym, and WIFI.

Loud neighbors, thin walls

Positiv: Conveniently located near the stateline. Very close to the gondola ride and lake activities at ski run marina. Last minute rooms

Negativ: Neighbors playing music at 4am woke up sleeping baby. Turned the music off after i complained through security but were still talking and laughing loudly. Couldn't go back to sleep till 6am. This delayed everything we had planned for the next day and made the trip unpleasant.

Nice but temperature was hot

Positiv: Contemporary design through tout room. Bed was comfortable and tv was big enough

Negativ: Warm all night long. Cannot control heating for building was central heating. There was no shampoo. ONly conditionair Also cannot find ice machine on floor

Bait and Switch

Positiv: Then bed was comfortable and it was clean.

Negativ: The price is falsely advertised. There was an additional $25 fee once getting to the hotel for a "resort fee"

Great location

Positiv: Great location, close to all. Can walk if weather permits

Negativ: Bathroom was outdated. SO outdated that I slipped in the shower, hurt my ribs and ruined the rest of my ski trip! The hotel does not provide the rubber mats to place in the shower tub. And the cleaning staff didn't speak English so I wasn't able to ask them much. Also didn't like the fact that each floor does not have an ice machine. Being injured there and having to go to another floor to get ice for the injury was a HUGE inconvenience.

Staying at HardRock

Positiv: It was close to great stores and the lake. The pillows are great.

Negativ: My room didn't get hot water in its bathroom, it was kind of plain looking no art or much of anything. I couldn't open a window of any kind the rooms a/c made the room warm constantly. I filed 2 complaints about the hot water to which nothing happened. The valet and room service weren't shy at asking for tips or hinting at it with the service they give. The food was awful got refunded after showing mangers why the food was undercooked and tasted nasty I offered to allow the manager to taste or try the food and she wouldn't even do it. Bought over $150 in food for the 2 rooms and got refunded half of what I spent. Sadly though the deal was sweet for the stay I think I'll stay at monte bleu next time.