Hotel Airport Tirana

Large very comfortable room with a huge balcony, good breakfast as well.

The free airport shuttle pick up didn’t happen. I scheduled it ahead, I double-checked 3 days before flying, I arrived and waited at least 20 minutes at the arrivals area, but there was no one with a sign with my name. I’ve finally paid for a taxi to the hotel and was told that the guy was still there waiting for me, possibly outside in some shuttle area. First off, they told me clearly in the email that he would be waiting INSIDE the airport with a sign with my name. Second of all, not being in Albania previously, how on earth would I know that there is an outdoor shuttle area where the drivers might be? As an older/retired single woman, am I going to head outdoors and just start dragging a 20 kg suitcase and a carry-on bag around in the cold looking for this person? I think if they say they’re going to meet you inside at the arrivals area, they actually ought to be there waiting. The plane was on time, customs was quite quick, my suitcase was waiting when I came through, so it’s not like there was a delay. And they did not offer to refund me for the amount of my taxi, which I feel they should have, since this was their fault. Very disappointing.