room, beach, Catch 31 rest/bar..overall, no problem with hotel. Noisy outside of elevator room. coffee pot had to be replaced, didn't work. But, most of all, the staff never even apologized when I called a few days later to tell them that Priceline (Kayak, thus Travelweb) had already charged me for my room that I booked online. Oh, no. They told me that that's just the way it is...sometimes they don't get the info in time and it's my responsibility to get ahold of Priceline and make sure they call the hotel. Not even an apology. Took three calls to get them to understand what happened. Then after talking to Priceline and get a resolution started (which still has not been resolved), I called back and left the general manager a message explaining and left my number. No, not even a phone call back after two days not. Hilton sucks. I will never stay there again, or any of their hotels. I paid $216 for one night and got double billed to my card and it still is not resolved. I am going to write the corporate office. This is horrible customer service for a hotel of this supposed caliber.
Check-in is at 4:00pm that's rather late!
Location Room was dirty,old and not well kept. Breakfast was not included. Exteremly overpriced!!
The location right on the beach was great. The room was clean and had a nice sitting area. I had a good dinner at Catch 31, right on the boardwalk with great service. When I mentioned my fish was a bit dry for my taste (but didn't want to send it back) they took half the price off the bill. Having beach chairs and towels included was convenient. And the rocking chairs on the boardwalk made for a great place to enjoy the ocean without going onto the beach. For the $1,000 I spent for two nights I expected more. The room only had a Murphy bed, and the walls were paper thin, so I could hear my neighbors' conversations clearly. The rooftop pool was nice, but I was chased down as soon as I arrived by a staff member who forced me to empty my water bottle as no outside food or drink was allowed. Housekeeping was a bit of a problem as well. I slept in the first day and then went to the beach. When my room wasn't cleaned by 3pm I called and asked if it could be done by 5pm and they said yes. When I returned at 6;30pn to clean up for dinner reservations, housekeeping was still in the process of cleaning my room. Also, the activities desk where you get your towel and beach chair was fairly aggressive about a time share promotion they were offering.
The Sky Bar was a very nice place to spend time. I wish it had been allowed to stay open later that evening (7/5) as there were multiple patrons who were asked to close their tabs and exit, but it was a good experience. The bed and pillows were very uncomfortable. I was really surprised by this. It took me until well after 2am to finally get so tired that the comfort didn't matter and I fell asleep.
We live in Northern VA and wanted a quick getaway for the weekend. This hotel was in a great location, easy parking in the garage across the street. The rooftop bar, lounge, and pool were our favorite part. The views are great and by far the best Virginia Beach experience we've had. The beach itself was extremely crowded, which we were expecting with visiting a tourist location. If you don't like crowds, do not visit Virginia Beach in the summer.
The shower was awesome and the restaurant is the best in VA Beach
The staff was very helpful. The view from the room was great. The bed was a little hard for me. Didn't care that you have to wear a colllared shirt at the hotel restaurant that's on the beach. So we never ate at the hotel. We went to other hotels to eat.
The hotel ws in a very good location. There was a lot to do out side of the hotel & there was a very nice restaurant located in the hotel. The hotel it self was nice & very clean. The only thing I found fault was that both pools closed up too early.
The oceanview only Room was well worn, a lot of match work. Microwave stopped working on the last night of stay.
The hotel lobby smelled awful. The bedsheets were torn. The bathroom sink overflooded. There is only one elevator which moves at the speed of a snail. The hallways were humid and musky. Not worth $285. If these are the accomadtions you give then at least lower your prices because it was not worth the money.
clean room,attentive and friendly staff and good deal for the comfort and location nothing was wrong
the hotel was located right on the beach and was close to great shopping and food.The staff at hotel was fabulous and very friendly... pool was small but heated very nicely,the halls were not air conditioned,elevator was slow
Love the deck overlooking the water. Beds were comfortable. Parking was easy. great location on the main road. Never know when the room would be serviced, but they did a good job once they were there.
This hotel is in a good location, it is located in the center of Beachstreet USA so either way you go on the boardwalk you are close to restaurants, music and beach front shops. The beds were comfortable however the pillows could use an upgrade. Great views of the ocean and beach.
We loved the location with its proximity to good restaurants! Loved the beachfront room! All Staff were very friendly and helpful. Beds were super comfy! Room was too small for 3 adults and toddler. Expected average size hotel room.
The hotel is very clean and tidy, the parking garage is free and right around the corner, the staff is incredibly attentive, all the rooms have ocean view, the rooms are modern and it was extremely quiet since it was the off season. Be prepared to have a love affair with the shower, though. Between the peace and quiet, that was the REAL winner for my boyfriend and myself. The tub is nice and long so you can really get your soak on (go to the Lush store in the Norfolk mall and get yourself a bath bomb, trust me, you'll be absolutely pleased with the results!!!) Plus two shower heads that individually swivel, have different spray settings and have really great pressure?!?! Talk about so fresh and so clean clean!!! The view of the ocean is just a bit wonky, there's a giant pipe that's siphoning sand from the marina to the ocean and when it's running, that watery mix looks GROSS (the sand is black from boat fuel). There was no mini fridge or microwave, which was a bit odd, especially when the issue of having leftovers came up, but not a total deal breaker. It was just odd. The concierge was excellent at his job, but to the point of being almost a bit intrusively helpful and aggressively friendly, but who can be really upset with somebody who's genuinely happy to be at their job?
The beds were very comfortable, location to the beach and other attractions a plus. Shower was nice. There were bugs in the room. The shower drain was clogged. Tv picture was fuzzy and it was hard to watch TV.
Great view of the ocean and great restuarant. Our toilet ran all night. If it worked, would have 5 stars.
Loved the location..room was nice with beautiful view. Restaurant is great too! Enjoyed the pool & hot tub. Pool guys (employees) looking at us too much when we swam. Made me uncomfortable.
Location Iron didn't work well. Cable didn't work well (fuzzy). For some reason I thought there would be a mini fridge in the room, but there wasn't. ,Iron didn't work well. Cable didn't work well.
Location was great right on the boardwalk. Bed was very comfortable. Hotel had an old school feel with updated decor. Staff was awesome. Only complaint was that the phone was broken and the cord popped out when you tried to call the front desk. Other than that hotel was awesome
I had to cancel my trip at the last minute do to a sick child. When i called to cancel they said sorry even though you paid the extra fee to be able to cancel your reservation you are with in 24 hours so we are still billing you for one night. This is absolute garbage i will never stay at this hotel. COMPLETELY DISAPPOINTED!!!!!
Building staff and location were great. The building star was super nice and always greeted you. Building was located very close to a lot of nearby by attractions and great places to eat. The receptionist at the front desk was horrible. She atempted to over charge me for my stay claiming we were in a deluxe room, yet there was no mini fridge and no microwave. She did not greet us when we walked in and acted as if it was a choir to tend to us, when it is her job. I asked her if there was anyone to help with our bags all she said was that the location didn't have bellhops not once did she mention the trollys off the side of the front desk that were hidden from plain view. Didn't see them till later on when at the pool. When calling the front desk she was not very attentive and seemed as if she hates her life and her job.
We loved the balcony and the oceanfront view. The cleanliness if the rooms was not so good. At first we walked in the main corridor and the hotel looked beautiful. Then you go down the hallways and you immediately think you are in a different hotel. Needs to be renovated and there is no air conditioning in the hallways so it smells musty. The rooms themselves were not bad. Our sheets had hairs on them from the past people that were there which we thought was unacceptable. The shower was difficult to shower comfortably because of the setup being handicapped and the settings on the water went from ice cold straight to flaming hot. We also had to leave a day early because of a family emergency and tried getting our last night stay refunded but when we told the staff it became more of an interrogation and the manager asked "what kind if family emergency is it." Not very professional. Parking was across the street but valet is available. We will not stay there again.
I liked having a balcony to sit on and view the ocean. The view was magnificent.
The oceanfront. I thought that the cost should have included a refrigerator and microwave.
The breakfast was well worth the price. The beds were so comfortable and the grounds were nice to walk through. The staff was friendly and professional.
The hotel is cute and has a great breakfast buffet. The location is great and the pools are wonderful. The rooms are not as clean as one would like. The windows do not have blinds, so even though we tried to close the curtains as tightly as possible, a crack of light usually woke us in the morning.
Facilities were fabulous, including pool, grounds, spa, etc. Everything was so clean. And for the price, it was a great value. I would definitely stay here again. The hotel did not provide wash clothes, making it very difficult to take a shower. Also, the rooms were small and the facility was farther away from the ocean shore than we expected. Still, for the price, we would probably stay there again.
An employee gave us cups and bottles of water after we said how hot we were. Nice colonial decor. Clean A bit expensive.
Staff was extremely friendly and polite. The room and grounds were very clean. Beautiful and great amenities. Bed was a little too soft and small pillows
The pool was perfect for kids.
We got a great single queen, room was comfortable and clean. The bed slept good, and it was quiet. Amenities were suitable. Indoor pool and hot tub were fun, and there was a locker room with showers for after the pool. Location was nice for our trip. 15 minutes to anything you needed. I would definitely stay here again. I would have liked a bigger coffee pot, since our room only had a one cup one, but i made do.
Very clean and comfortable beds. Attended an event there and it was very nice. Phone in room wouldn't call front desk
The location was good. The room felt damp and it had a musty odor. The desk help appeared unhappy and short tempered. Was unwilling to help with any requests made.
I liked it because it was a historic. Nice complimentary breakfast. Great southern hospitality.. The bed had a big dip in it so i sank in the middle when I slept so very uncomfortable. The price did not match with what was offered I paid almost 400 dollars for 2 nights not worth it. There was hair in the pool and the hot tub.
Hotel was great; make sure you stay in a double or a suite. The beds in the single room looks like a full size bed, not a queen.
Hot tub/indoor pool Prices of the soda vending machines and restaurant breakfast. Not having a guide for channels in the room.
The ocean view was spectacular!! I am a 50 year old female and this was my first time at the beach and it was great. Everyone we came in contact with at Wyndham Virginia Beach Oceanfront was very friendly and helpful. I would highly recommend it to anyone. I don't have anything negative to say. Thank for a great mini vacation.
The staff was friendly and very accommodating to our needs The rate was a bit pricey for a king single bed room even though expendia. Food was pricy at the restaurant lounge.
Bathroom rails were rusting and chipping
Our room was very quiet and peaceful. Great location. There were no bugs-awesome! First after booking an oceanfront room, we got a "side" viewing balcony. I questioned them about this and they said that it was because I booked through expedia and that I needed to take this up with them. Everything seemed to be in need of serious updating, our toilet didn't want to flush properly, and when we called for someone to check it out, they never showed up or even acknowledged our call. The condition of the room left everyone feeling very uncomfortable overall.
I loved the location being north of the boardwalk. Something I learned was this is the beach of choice for a lot of locals due to it being away from the hustle and bustle. It was a nice beach with a great resturant connected. The Resturant has won Wine Spectators best wine list in the world award four years in a row!! All employees were helpful and attentive. Everyone had great attitudes and personalities. The employees are what made it great, and will be why I return!! I'm in customer service myself and can be difficult to please.... I was laughing and having a good time with everyone. I even got the guest of the day award for returning a couple luggage carts lol It could've been a little cleaner, but I could've also spent triple and stayed at a Hilton or something. My family and I loved it, and met a lot of cool people.
Staff was accommodating. Our room was not ready when they said it would be. Unclear rules on where pets were allowed. Even though pets are allowed, they are not pet friendly.
The staff members very courteous from front desk,housekeeping or anyone I came in contact during our stay. Rooms cleaned a little better need a sweeper with a good edge cleaner. The same with the bathroom floors edges build up from the years. Several towel racks loose.No air condition in hallways temp outside 90+ during my visit.would have been nice if safe in room didn't have an extra charge.
The hotel was very clean and beautiful. Will definitely be going back to this wonderful place!! Best place on the beach! Nothing!
Loved waking up to the the ocean. Very private balconies (oceanfront). The pool area was nice, I only got in the jacuzzi. The location is perfect if you don't want to be around the busy part of the beach. I will definitely be coming back. The elevators.. Always 2/3 or even 1 working so you had to wait in the uncomfortable hot hallways then get into a hot elevator.
There was a mix up in the room that was booked and the front desk took care of everything. The room was more than enough for a night. Great view great customer service Nothing
Jimmy at the bar was great! Also like the option for renting bikes. Food was very good. Ac unit was loud and we could not figure out how to turn It on and off . My sister decided to join me last minute and the front desk said they couldn't change my room from king to 2 queens because of how I booked even though theyhad rooms available .
The indoor and outdoor pools, microwave and refrigerator in the room, and the location. Only one elevator at check out time
Great for the price. Lots of amenities: small pool, weight room, mini arcade in the laundry room (about 5 games). Two blocks from the beach. Dogs are welcome, so you'll see a lot of people walking through the halls with them. Employees were very friendly.
We enjoyed the clean indoor and outdoor pools. The included breakfast was decent. Staff was great - very helpful and accommodating (we requested an early check-in as well as a delayed checkout and they were reasonable). Very easy walk to the beach. Clean and safe. Right next door to a grocery store with a large selection. Note: The hotel is very welcoming of dogs which means there can be growling when they don't get along and we had a day where the neighboring room's pet noisily whined throughout the day when it was left alone. Also, there is a pizza restaurant next door which had a loud concert one night until nearly midnight. One a positive note, we also ate there another day and the pizza was really good.
Just dogs were everywhere! On every floor & every time we came off elevator!
Just about everything No safe in the room for valuables
Nothing Poor cleaning, need a lot update, need to clarify on what level are for pets, I see them on every floor make me thing my room could be ocuppated by pets also....breakfast is horrible..!!
Block from the beach The breakfast was decent The employees were nice and helpful Small refigerator and microwave in room LCD TV with free movie channels Walking distance to grocery store Lots of things to do in the vicinity The non smoking room smelled like it has always been smoked in The pull out sofa bed was worn out and dirty Mattress was lumpy The pool did not look appealing Felt ghetto but it was a good price for what there is to do around. It's on the north end of the strip It's just a place to sleep when there is so much to do outside I was disappointed though. Description when booking makes it sound like its a lot better than it really is. When I walked into the room, I wanted to walk right out.
Location only Everytning
Only a block from the beach and extremely dog friendly! The only think I didn't like was the spot right outside the checkin desk for dogs to use the bathroom. It was rocks so should be sprayed down due to the smell or just move the location. Not the smell I like walking past to walk into the hotel. Nice receptionist and cleaning staff. Good to quality for price
Hotel location is good. The beach is 1 block away. There are convenience stores and a supermarket very closeby. The continental breakfast has very little options and the options are not appealing. Housekeeping is really bad. Hotel looks dirty. Beds are uncomfortable.
Pet friendly with no weight limit
The beds were comfortable & it's always nice to have an indoor pool. When I requested a cot the staff were pretty quick to accommodate us. Breakfast was a bit limited on options, but still pretty good.
Clean. Great location and view!! Fridge and microwave in room. And just over $80 a night in April! Can't beat it! The indoor pool was nice. Wish there was a jacuzzi though!! No complaints
Location, ocean view, free breakfast and wifi Beds were hard, room was not the cleanest
Staff was very friendly, room was clean, nice view of the beach and ocean from the balcony. Good location on the board walk. Older hotel but well maintained.
The location is great Onsite parking is limited, had to park offsite.
Beach front and clean room. Unatractive, shabby, uncomfortable room. I will never stay there again!
Beach front rooms with balcony was great. Close to everything. Staff were very pleasant and helpfull.
On the beach,free parking,breakfast,clearn rooms Staff.
Bed was amazing
We liked the quality of the room. Granite in the bath, crown moulding, colorful bed coverings. And, what a view. Possibly the only drawback, and not always, was the wait for the elevator. It gets a lot of use.
I was especially impressed by the friendliness and helpfulness of the staff.
It was for the most part clean and the staff was nice. The biggest downfall was that our hotel room faced part of the hotel's rooftop which was filled with beer cans, cigarette butts, you name it we could see it from our room. It definitely wasn't the "city view" we thought we were going to get when booking the room.
Sheratons beds and pillows are always comfy. Having the fridge is a plus. Starbucks coffee is always nice to wake up to. TV did not work properly and creamers had spoiled.
Oceanfront room had a great view, beds were comfy, room was clean; bathroom could use an exhaust fan. Pools & tiki bar were a plus, & location was great for us. All in all, it was a pleasant experience. Lobby staff were very gracious & friendly (Emanual was excellent). Housekeeping could have been a little quicker to clean our room since we were gone from 8:30 am to 1:30 pm, & my dad (77) wanted to stay out of afternoon heat. So, our room was not cleaned. However, was it Nik? who came to our door in the evening & made sure we had everything we needed ... more towels was all. I would stay there again. No exhaust fan in bathroom.
Great location with lots to do, convenient to everything. Nice room decor. Comfy beds. Very nice oceanfront restaurant. Waitresses and bartenders were very friendly and helpful. Couldn't get oceanfront room because its an indirect booking. Housekeeping didn't clean the room because we came back from the beach before they got to it at 4pm one day.
The hospitality of the front desk staff. Loved the availability of the bar/internet services in a relaxing atmosphere. Having the choice of swimming in a pool or the ocean!
Beach access, parking, restaurant, staff
It's good to bring pets to the hotel Too many dogs barking everywhere. Also some folks let the dogs run around with a leash.
i like the service and the hospitality
My son decided we should take this trip last minute. So I was looking for something close that didn't cost $300 a night. I really liked it. Clean, friendly staff, nice size refrigerator to keep the pop cold, a block from the sand... Couldn't ask for more. The pool was a bit noisy. It's on a rooftop deck and the rooms London surround it. But it closed at 11, so it doesn't interrupt your sleep.
Clean, comfortable and the room had a fridge and stove top. For the money a great bargain nothing
Nothing The place was nasty, the shower curtain had mildew on it - hair and food left in fridge, I sanitized the whole place the best I could w industrial cleaner and had to clean the fridge just to put drinks in it. I wanted a place w a kitchen but I was to afraid to cook their. There was a bag of trash that set out side my door for the first day and the liquor bottle in the stair well never moved. There is no plug so my daughter could take a bath and mold on the tiles along with no water pressure. - don't stay here
There was a used condom on the floor and when I told the staff they didn't understand what I was telling them because of language barrier, and for all ik its still there, they don't properly clean rooms, parking is dangerous especially if u have a bigger size family vehicle, everything on the property looks unsafe
Staff and room was great. Beds was comfortable room was big view was amazing. Rooms could used to be updated.
Liked the view and the thought of a gym/pool/hot tub & sauna, but didn't get to use them :( The pool & hot Tub were swarmed with very young children,,about 10 in a family group. They were screaming so loud that the Mom was screaming louder and using the F,,bomb! My ears hurt,, We had to leave,,Called front desk,,No help,, Then after 11:30 pm,,the rooms across the hall were so noisy,,,in & out every minute & door was clacking each time hitting the metal lock bar. Called front desk again,,,she said they were a wrestling team!!!! Can ask them to be quiet!!!???? No,, Please just move us!!! New room was quiet but now it was after midnight & my husband was exhausted. Worst Valentines ever!!!!! We are only 50 yrs old..but this was too much, no excuse for them to book a team across the hall from a couple trying to enjoy a romantic evening. Shower was cold water in morning ,,!!! What a way to end a rotten stay at a Beach Hotel"!!!!
Floors was a lil dirty and outdated To far from the Boardwalk
Hotel was clean. Nice pool and beach. Parking was horrendous. Spaces were so small we had a hard time parking our mini van.
Pool Lack of room service
Very dated room. Carpet needed to be cleaned or replaced. No guide for television. No ability to checkout from room. Tight parking spaces.
The rooms were nice, not the most up to date but spacious. The indoor-outdoor pool with beach access was great. The bartender at the tiki bar was very friendly. The happy winds rental staff was excellent and so accommodating. Plenty of options for water sports of all ages. Beautiful beachfront property. It took nearly an hour to check-in to this hotel thanks to what appears to be the most antiquated reservation technology I've seen in a decade. Check-in isn't until 4pm and our room still wasn't ready at that time after the hour check in process. Multiple other parties at the front desk were complaining about unclean rooms, no call backs from the manager as promiseIt took nearly an hour to check-in to this hotel thanks to what appears to be the most antiquated reservation technology I've seen in a decade. Check-in isn't until 4pm and our room still wasn't ready at that time. Multiple parties at the front desk were complaining about unclean rooms, no call backs from the manager as promised, etc.
The room set up was odd having beds by door and sitting area towards back.
Relaxing enviroment spacious rooms and friendly staff A little pricey and rooms and facilities need some updating. Carpets and appliances look worn
The pool area was large and opened to a deck the lead right to the beach. Rooms were spacious, staff were friendly. Room also had a nice balcony that over looked the beach. Hotel has a ton of potential. Resturant across the street "hot tuna" was amazing. The room, hotel, pool area were all gross, unclean, and showing no signs of updates since 1982. Toilet in room was overflowing on arrivial, and room showed obvious signs of water damage from the leaking toilet. Would of changed hotels if time allowed.
Don't be fooled, so so bad and rediculously expensive for the accomodations
This hotel was filthy. The toilet did not flush. There were rags left laying in the hall. We left after only an hour and they refused to refund our money. Do not stay at this hotel.
Location was great. Just steps to the beach and live entertainment right next door at the park. Price through kayak was great only paid $75 /night. If I had paid any more than$100 I woulda be disappointed. Facilities need some renovations which they have started. Our friends originally got room 106, it was gross. Smelled like mold like they had a flood but manager was able to move them.
the room service was terrible plus the elevator got broken down while we were using it and we locked in the elevator. we ended up calling 911 to get us out from elevator
Staff were friendly and helpful I did not like that there was not a restaurant in the hotel.
We liked that the rooms were truly separate with a pocket door to the bedroom. The staff was very friendly and helpful. The bed was uncomfortable. It wasn't lumpy but somehow resisted our bodies, almost like laying on a board. Neither of us slept well either night. It colored our whole experience. The pillows - one was regular size, the other 3 were 6-8" smaller and so firm they felt like sleeping on rocks. The breakfast? The eggs were sunny side up, precooked and hard. They reminded me of the plastic eggs we used to give our daughter when she was playing house.
Location, great ocean view, spacious comfortable room, friendly staff.
The staff was very nice. the rooms were comfortable and very close to beach. The pool was great for our granddaughter. I would choose this hotel again
The hotel was very clean and well maintained in all of the areas that we frequented this past weekend. All was quiet and we thoroughly enjoyed our stay this weekend. The only aspect that we didn't like was that there was no continental style breakfast for the guests. For couples like us who are not rich but would gladly pay for excellent service, this would have greatly increased the value for us and would have helped us to stay in the hotel more to spend more money. Even the Holiday Inn Express has a breakfast but I would happily pay to stay at this hotel because of the level of excellence. This may cause me to search around in the future.
Rooms.Was very clean staff was very helpful and super friendly
I love that fact that is was located in a convenient area. I was able to eat, shop and relax without having to drive to various locations. Everything is in walking distance. I plan on staying @ this hotel everytime I go to Virginia Beach. No Complaints at all.