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Room hadn't been cleaned so we were moved to a lower noisy floor. Parking was terrible. Won't stay here again. could have had such a better experience at any competitor
We had a group of 13 year old girls here for a birthday party, the general manager was nice, we had a lot of people and they didn't have any larger rooms available so they let us stay. Service is horrible, housekeeping at night refused to accommodate with towels and blankets, said she was limited to only 4 but at the front desk they gave as many as we needed and the housekeeping gave even more the next morning. The complimentary breakfast was okay, but the tables were dirty and when I asked one of the ladies if she could wipe off a table for me she said "in a minute" and did something else. We sat somewhere else and she returned when another family tried to sit at the table and asked to have it wiped, then wiped it and warned that it would be very wet. The hotel is old and has a sticky feel to it, I will not be coming back.
Everything was wonderful There wasn't anything we didn't liked
Housecleaning was very courteous. The hotel catered well to all types of folk. Obviously being 4th of July, parking was a little rough but the hotel took care of us.
Being on the oceanfront
Great location and helpful staff Breakfast line was crowded and long, ants in the room, room occasionally smelled like smoke, restaurant staff was loud and annoying, elevator was broken, extremely small bathroom.
Our view was aaaammmaaazzziiinnngggggg!!! We were looking for something right off the beach and there it was. The room was very nice, as well, clean and comfortable. I would definitely recommend. My only negative was regarding customer service. The front desk staff and concierge weren't welcoming and didn't seem to have good customer service. However the janitorial staff were very nice and greeter all the time.
Only scolding hot water for showers. Room door was open upon arrival, maintenance supply in bathroom but no maintenance person in sight. Front desk was quick to deal with that issue but didn't fix hot water
Great location, hotel was quiet. We didn't pay for ocean view room but go one anyway. Breakfast was not bad either. The hotel was on the older side but it worked for us. We were 3 friends looking to getaway from our small children for a weekend ;)
Great location. Beautiful beachfront rooms. Staff was extremely courteous, and always happy. Everyone from the front desk to walking past maintenance. Rooms were well kept and clean. It is worth the extra emphasis to say that the rooms were clean, as it is very important to many people. My room was exactly as pictured. They did not use a "model" room for the pictures. Within walking distance to dozens of great restaurants. Front desk has a lot of deals and discounts on local attractions. One of the elevators felt a little bit shaky. Couple lots down had construction going (April 2015) so there were sounds of pile drivers going during the week. Being realistic, not the Hotel's fault in any way, but something to keep in mind for spring/summer 2015.
Rooms were clean, Staff friendly and professional. "Oceanfront" is misleading. The room I got was across the street in an older building with no ocean view. Rooms in the older building are open access with little to no security presence. I would have paid more to go to the main Best Western building if rooms were available.
The room was clean and the view was great. The staff was very friendly No blow dryer, no tea, the tv wasn't working and my boyfriend got it to work somehow after fooling with it, no big deal though, the overall stay was good
ocean front. clean. professional staff. rooms are a bit small.
It's not luxurious, but for the price it's SO much better than the other hotels (which are mostly dumps) in the area that cost the same or more. Everything was clean and modern, and the staff was extremely nice and accommodating! There were added perks that you don't always get at some of the other hotels at Virginia Beach, like being able to park more than 1 car there (for a small fee), and even though check out is 11am you can still park your car there for the remainder of the day. If you like to swim you might need to walk a block or so up the beach since the hotel is right next to the pier (where most shark attacks occur). Otherwise, the location is great! It's right by the amusement park and tons of shops and restaurants. I'll definitely come back here again! The ac was a bit harsh. If you sleep next to the air vent you're going to get tons of cold air blasted right at you. The beds are a bit hard, but I still slept well.
View Restaurant!!! Horrible dirty food was cold and bad selection. Rather not have a complimentary breakfast. We left
the hotel was clean and the staff was friendly. the location was convenient and centralized. i liked my upgraded room. i didn't like having to park across the street because of very low clearance in the parking garage. i only drive a normal truck and it wouldn't fit because of height.
Location is prime! Seconds to the beach and close to main strip attractions, food and entertainment. The staff were more than helpful and a pleasure to see. Very clean rooms with a great view. Pool, fitness area are very nice! Everything is setup to make your stay as easy as possable. Parking is included and the garage is attached for quick access to rooms. We really enjoyed our stay and will more than likely stay here again. It could be up kept a little better maintenance wise to the outside, our door to the balcony was pretty beat up and alot of rust and missing paint. They were in the process of painting rooms tho, so maybe the rest is soon to come. Its an older hotell so some things like that are expected. The rooms could be a little bigger but for what we needed and the price it was great! The breakfast was pretty lame, but again, for the price it was fine. Nothing special to eat and pretty limited but what they did offer was really tasty and the staff again were very nice. Overall the pros definitely outweigh the negatives and i would stay here again and recomend to friends and family. Our family of 4 had an excellent stay!
Everything about the hotel i liked. No issues. Flawless i would definitely recommend this hotel to anyone. Definitely got my money's worth.
Close to the water & right on the boardwalk, the rooms wee well kept and tidy. The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..
Beachfront Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton
We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation. The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..
The accessibilty to the beach, convenience of the shops on the lower level , fresh coffee and juice always available in the lobby for guests and the general relaxed atmosphere and open layout of the lobby. The covered parking garage is also a nice feature. Of special note: I spilled my cup of coffee in the room and when i called for assistance from housekeeping the young man who came to help was very prompt and courteous. We found the staff to be very helpful and accommodating when asked and needed. The pool and the pool area were atrocious. The tiles above the water were lined with scum. There was, what i can only assume, a large slpatter of mucus on the deck of the pool area that was there for 2 days of our stay, and we saw at least 3 cockroaches running on the pool deck. When we first checked into our room, the bathroom had not been cleaned behind the door. A used towel from the prevoius occupant was still hanging on the door and there was debris such as sand and dust along the edges by the door.
Waterfront balcony was a huge plus. Gym, free parking, and breakfast included. Decent price. Could have been cleaner but, was not bad overall. The parking garage had steep ramps that may cause some vehicles to bottom out.
Sehr sauber und komfortable Betten. Ich nahm an einer Veranstaltung dort teil und es war sehr schön. mit dem Telefon im Zimmer konnte man nicht das Personal an der Rezeption anrufen
Die Lage war gut. Das Zimmer fühlte sich feucht an und es hatte einen muffigen Geruch. Die Hilfe an der Rezeption schien unzufrieden und leicht reizbar. War nicht bereit, bei Anfragen behilflich zu sein.
Großartige Lage und sehr angemessen. Das Toilettenpapier war näher Schleifpapier. Bringen Sie Ihre eigene TP und sparen Sie eine Menge
Der beheizte Pool war super! ... sauber und sehr warm für Dezember. Die Zimmer muss dringend renoviert werden.
Lage, direkt am Meer Geruch im Zimmer, flur kleine Betten, Frühstück war im Preis nicht inbegriffen
Das Hotel war sehr sauber und sehr schön. Wir werden auf jeden Fall wieder in dieses wundervolle Hotel kommen! Das beste Hotel am Strand! Nichts!
Bad Schienen ganz rostig und Chipping
höfliches & freundliches Personal Kaffee im Zimmer wurde nicht jeden Tag erneuert. Ich musste die Rezeption anrufen. Sie brachten Kaffee, aber keine Tassen.
Whirlpool/Indoor Pool Preise der sodaverkaufautomaten und das Frühstück im Restaurant. keine Anleitung für die Sender im Zimmer.
The hotel is very clean and tidy, the parking garage is free and right around the corner, the staff is incredibly attentive, all the rooms have ocean view, the rooms are modern and it was extremely quiet since it was the off season. Be prepared to have a love affair with the shower, though. Between the peace and quiet, that was the REAL winner for my boyfriend and myself. The tub is nice and long so you can really get your soak on (go to the Lush store in the Norfolk mall and get yourself a bath bomb, trust me, you'll be absolutely pleased with the results!!!) Plus two shower heads that individually swivel, have different spray settings and have really great pressure?!?! Talk about so fresh and so clean clean!!! The view of the ocean is just a bit wonky, there's a giant pipe that's siphoning sand from the marina to the ocean and when it's running, that watery mix looks GROSS (the sand is black from boat fuel). There was no mini fridge or microwave, which was a bit odd, especially when the issue of having leftovers came up, but not a total deal breaker. It was just odd. The concierge was excellent at his job, but to the point of being almost a bit intrusively helpful and aggressively friendly, but who can be really upset with somebody who's genuinely happy to be at their job?
Building staff and location were great. The building star was super nice and always greeted you. Building was located very close to a lot of nearby by attractions and great places to eat. The receptionist at the front desk was horrible. She atempted to over charge me for my stay claiming we were in a deluxe room, yet there was no mini fridge and no microwave. She did not greet us when we walked in and acted as if it was a choir to tend to us, when it is her job. I asked her if there was anyone to help with our bags all she said was that the location didn't have bellhops not once did she mention the trollys off the side of the front desk that were hidden from plain view. Didn't see them till later on when at the pool. When calling the front desk she was not very attentive and seemed as if she hates her life and her job.
Loved the location..room was nice with beautiful view. Restaurant is great too! Enjoyed the pool & hot tub. Pool guys (employees) looking at us too much when we swam. Made me uncomfortable.
Staff was very nice and accommodating. Ocean view was great. Nice that they have their own parking garage as we didn’t use the car the entire time we were there. Was convenient to walk everywhere. Ordered two drinks at the bar the first night we were there. Paid $42 for a mediocre double scotch and a vodka cranberry. Didn't set foot in the bar or restaurant again. Paid $10 less for the same drinks in NYC.
Location Iron didn't work well. Cable didn't work well (fuzzy). For some reason I thought there would be a mini fridge in the room, but there wasn't. ,Iron didn't work well. Cable didn't work well.
Great view of the ocean and great restuarant. Our toilet ran all night. If it worked, would have 5 stars.
I liked having a balcony to sit on and view the ocean. The view was magnificent.
The oceanfront. I thought that the cost should have included a refrigerator and microwave.
I had to cancel my trip at the last minute do to a sick child. When i called to cancel they said sorry even though you paid the extra fee to be able to cancel your reservation you are with in 24 hours so we are still billing you for one night. This is absolute garbage i will never stay at this hotel. COMPLETELY DISAPPOINTED!!!!!
We loved the balcony and the oceanfront view. The cleanliness if the rooms was not so good. At first we walked in the main corridor and the hotel looked beautiful. Then you go down the hallways and you immediately think you are in a different hotel. Needs to be renovated and there is no air conditioning in the hallways so it smells musty. The rooms themselves were not bad. Our sheets had hairs on them from the past people that were there which we thought was unacceptable. The shower was difficult to shower comfortably because of the setup being handicapped and the settings on the water went from ice cold straight to flaming hot. We also had to leave a day early because of a family emergency and tried getting our last night stay refunded but when we told the staff it became more of an interrogation and the manager asked "what kind if family emergency is it." Not very professional. Parking was across the street but valet is available. We will not stay there again.
The beachfront view Surprise $50 for liability but comes back yobuoi 3 days after checkout
The beds were very comfortable, location to the beach and other attractions a plus. Shower was nice. There were bugs in the room. The shower drain was clogged. Tv picture was fuzzy and it was hard to watch TV.
Alles sehr neu und sauber, schön und modern eingerichtet, alles funktionierte wie erwartet. Parkwächter und Gepäckträger waren sehr freundlich und hilfsbereit. Im Zimmer ist das Internet (WiFi oder mit Kabel) nicht kostenlos. Check-in Prozess viel zu lange in Anbetracht. dass es schon bezahlt war, das Personal an der Rezeption nicht gut informiert und nicht sehr zuvorkommend (später Checkout, eine Stunde später, wurde nicht gewährt wurde, sondern nur eine halbe Stunde angeboten).
Ich habe die Gegend genossen. Es gibt viel zu sehen und zu unternehmen was zu Fuß zu erreichen ist.
Bed was amazing
Great location with lots to do, convenient to everything. Nice room decor. Comfy beds. Very nice oceanfront restaurant. Waitresses and bartenders were very friendly and helpful. Couldn't get oceanfront room because its an indirect booking. Housekeeping didn't clean the room because we came back from the beach before they got to it at 4pm one day.
I was especially impressed by the friendliness and helpfulness of the staff.
i like the service and the hospitality
Sheratons beds and pillows are always comfy. Having the fridge is a plus. Starbucks coffee is always nice to wake up to. TV did not work properly and creamers had spoiled.
We liked the quality of the room. Granite in the bath, crown moulding, colorful bed coverings. And, what a view. Possibly the only drawback, and not always, was the wait for the elevator. It gets a lot of use.
Beach access, parking, restaurant, staff
It's good to bring pets to the hotel Too many dogs barking everywhere. Also some folks let the dogs run around with a leash.
The hospitality of the front desk staff. Loved the availability of the bar/internet services in a relaxing atmosphere. Having the choice of swimming in a pool or the ocean!
Oceanfront room had a great view, beds were comfy, room was clean; bathroom could use an exhaust fan. Pools & tiki bar were a plus, & location was great for us. All in all, it was a pleasant experience. Lobby staff were very gracious & friendly (Emanual was excellent). Housekeeping could have been a little quicker to clean our room since we were gone from 8:30 am to 1:30 pm, & my dad (77) wanted to stay out of afternoon heat. So, our room was not cleaned. However, was it Nik? who came to our door in the evening & made sure we had everything we needed ... more towels was all. I would stay there again. No exhaust fan in bathroom.
It was for the most part clean and the staff was nice. The biggest downfall was that our hotel room faced part of the hotel's rooftop which was filled with beer cans, cigarette butts, you name it we could see it from our room. It definitely wasn't the "city view" we thought we were going to get when booking the room.
Fun. Clean. Large rooms. Ocean view. On the strip at 16th st. Perfect location. Great food.
Terrific, friendly staff Free use of bikes! Great view Clean room Would have liked a comforter or bedspread on beds - the sheet/blanket/sheet combo was pretty thin, but we found another blanket and requested a 2nd for other bed, and that worked out fine.
Nice quiet time. Very relaxing. The pay per view movie channel didn't work in the room. After I reported it, it took maintenance until the day before I left to come check on it. By that time I didn't want it.
Very close to food and shops. Central location. Staff was friendly. Room was not as clean as would like. Bathroom was not clean and the sheets were visibly soiled.
The "Ocean Front" as the locals call it is what we as visitors think is Virginia Beach. It's a cool spot, the beach and boardwalk is really nice!! The places behind the hotel are dirty night clubs with diverse people
The hotel was nice and clean. The staff was very friendly. Great view of the beach and they have very nice pools It only has one elevator that goes to the 7th floor and that one elevator takes forever and a day to get you to where you're going. I reserved and paid for an oceanfront room with a king bed and I received a queen oceanfront room.
The staff was very friendly. Having a young child we enjoyed the activities available for children.
The facility is amazing but more so is the staff! Hotel employee with engineering was not only helpful but very personable. Will definatley stay at this hotel again!
It was on the ocean had a restaurant and was just in the right spot for us. The heated pool was perfect. It is not full service which I should have paid more attention to the services, but that aside it is in the perfect location and rooms and bathrooms were clean and sparkling. Beautiful view from the balcony out into the ocean with sunrises and moonrises
The pool for the kids
Location Everything was fine.
The staff!! Hands down the friendliest and most knowledgeable The name causes confusion with multiple hilton hotels on the same street
This guest did not leave comments about this hotel.
view from room proximity to beach fighter planes from air base extremely loud ,fly over constantly for entire day. unable to enjoy ocean sound with sliding door open due to very loud air conditioner noise from adjoining rooms.
The staff was awesome and super helpful. The pool was amazing too! Room had a great view, very clean. Will definitely return!! Nope!
Proximity to beach. Selection of amenities offered. Room was overpriced for accommodations. Room was dirty upon arrival. Housekeeping often didn't clean, even when multiple requests were made. Music from restaurant was too loud and nonstop. Staff was inept, didn't care, and made that abundantly clear.
This guest did not leave comments about this hotel.
Oceanfront Oceanfront balcony was small,bathroom was small. Beware of the Concierge in the lobby. They will talk you into going to a timeshare presentation they claim will take 90 minutes but actually takes 3 hours. 3 hours of my life wasted I can never get back.
It was right on the beach and our room had been updated and was nice The pool is nice and on the 5th floor so nice view It was very under construction I wouldn't call it renovation The beds were very hard ,water wasn't very hot , parking garage was awkward, and the staff seamed overwhelmed
The only redeeming feature of the Surfside Inn was the fact that I was refunded in full. Where to begin? The hotel was under a complete renovation and in no shape to be safely inhabited by visitors. Bare wires hung from holes in the ceiling. Rooms and floors were under construction. Our keycards didn't work so a construction guy let us into our room (why the hell did he have key access?). The power went out for many hours, meaning no heat, no elevators, no lights! When power returned at 4am, the fire alarm went off and everyone was evacuated. The final straw was no hot coffee in the bare concrete lobby at 6am as we departed. What a complete dump.
The room was clean that's about it Indoor pool not warm in fact cold, leaky sink in our room and a marijuana smell in the hallways. Completely dissatisfied
Typical 3-star beachfront hotel. Cleanliness, staff, amenities, and room were all just ok. Where it fell short was the AC unit that rattled on and off all night long and was so loud it sounded like an airplane about to takeoff. Not worth $225 if you can't sleep.
Room was nice and clean, great breakfast, excellent parking. Great location! Great room view - all rooms face beach. Would stay again. Overpriced room due to surfing event that week. Received a 10% off room rate for next visit.