Sheraton Heathrow Hotel

Too expensive for what they offer.

Positiv: Nice rooms, with comfortable beds a pillows. That's about it

Negativ: People at the desk were short and rude, no free wifi unless you're in the lobby. I traveled all over Europe for a month and never had to pay for wifi, robbery if you ask me. Room service menu was worse than the McDonalds across the street. Airport shuttle is supposed to be there every 30 minutes, but never showed up so I was forced to Uber. Next time I have an early morning flight, I'll definitely pick a different Heathrow hotel.

Positiv: The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly.

Negativ: False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.

Positiv: A bed to sleep

Negativ: Old hotel needs updating

Positiv: Not much

Negativ: Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.

Positiv: Nothing

Negativ: Dirty and unfriendly staff

Positiv: Good sized room

Negativ: Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.