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Proximity to the beach
Right on the beach and within walking distance to all restaurants on the beach. Very clean rooms and the Staff was awesome. There was a leak in the room above us, but Staff responded right away, made the repair and we enjoyed the rest of our stay. No onsite laundry for guests.
the location right on the water you could get no closer!!!! the food was not what we thought it would be....
We came here prior to my neices wedding in New Haven CT and stayed 2 nights along with our daughter,her fiancé & our 16 month old grandson. The staff was wonderful, food was great and location was ideal for our daytime site seeing around town. Just having to carry our bags up two flights of stairs. Other than that nothing, but i knew that before I booked it from prior reviews. And it won't stop me from going back there again.
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
It was clean and spacious... n/a\
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
The continental breakfast was incredible
Staff was very friendly and attentive. Elevator was fair from room. Next time I would ask for a first floor room for my dad.
We are buying a house in the area and spending a lot of time in hotels. As the summer starts all the hotels in Mystic start to jack their prices to unbelievable levels ($300+ a night for a Hampton Inn??). As all we needed was a bed for the night and a warm shower we decided to save our money and try the Quality Inn. That was a good decision as its perfectly OK - clean, convenient location, affordable. Bead was comfortable and bathroom was clean with decent water pressure. We were on the ground floor and there was quite a bit of noise on Saturday night - the sound insulation is not great. Sheets are washed in fairly harsh chemicals, so a little rough on the skin. Overall, though, good value for the money and staff are very friendly and helpful
Clean and comfort
Close enough to beach without breaking bank... Both CT and RI beaches... Beds were comfortable... Restraunts in area were good... Last night they ran out of towels and we were given one wash cloth and bath mats for hand towels...
Decent room Be careful using debit cards if you already paid online. I got charged 2 other times
Further than I thought from Foxwoods
All friendly, helpful.
PARTY IN ROOM U[UPSTAIRS BOTH NIGHTS NOTHING DONE ABOUT IT WHEN WE CALLED FRONT DESK
Nice quiet hotel. Near the casinos but not too near!
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
Staff was super awesome
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
leaving it the next morning upon arrival I took 1 look and turned to get the sleeping bag out of the car to place atop the worn dingy bed spread. I did not want to touch it at all. the floor was warped and pushed up in areas. the shower was pretty disgusting as well.
The location was exactly where I needed to be.
Location Poor room upkeep
Nothing The Staff was absoutely horrible and very rude! I would NEVER recommend this hotel to ANYBODY!
This guest did not leave comments about this hotel.
Location. That's about it. Close proximity to Misquamicut Where to begin? -Rude staff from the beginning. -Bare bones room that was no bigger than a walk-in closet. -Was overcharged and had to call back to get my money back, which I'm still waiting on
It's proximity to the location we were visiting Room was very dated and run down. Bathroom was very small. TV did not always work.
Not much,no bedbugs,location was good shower very very small,no sink in bathroom,no Kleenex,paper towels, curtains were paper unable to open for fresh air,stinky,could hear couple next door at night
Balcony,comfy bed,location. Small shower,only 2 towels. No ice machine.
Shower water pressure
Owner was very friendly and was very accommodating to me and my friends! TV did not work.
Location and staff excellent. Breakfast also very goodsq No
The location in old mystic was awesome
Hotel staff was very friendly. Room was clean and comfortable. Carpets were a little outdated but still very clean. Location was perfect, near shops and restaurants
We were at home.staff was wonderful.we were treated just like family.Hotel was in a perfect location.Our room was very nice. No.everything was perfect.
The complimentary breakfast was extensive and the staff was diligent in keeping all of the offerings replenished. The suite was large and very comfortable. We would stay again in the future
DVD players was available for no additional charge. Breakfast and light evening meal were also included in price.
Nice room layout, pet friendly, convenient to interstate, good breakfast. Location to town and attractions was not as depicted by site location at booking. Carpeting had sticky spots and smelled of dirty gym clothes. Poor soundproofing compared to other hotels we've stayed at, especially on this trip.
Rooms on the road side are noisy. Too close to the highway.No breakfast available.
Please write at least 15 words
The room was very large. We had a fridge and microwave, both of which worked well. Easy checkout from the room. Walls too thin. I could hear every word my neighbors said. Whirlpool was a disappointment. Jets in unusual places.
Loved the easy access to everything in Mystic. Room was way too hot. Coud not shut the heating unit off.
Rooms were clean and very close to attractions. Nosie if you kept dehumidifier running.