Finde günstige Flüge von Berlin nach Flughafen New York, JFK

Positiv: "Leg room in comfort +"
Negativ: "Removal of food trays could be done sooner"

Negativ: "A lot of turbulence"

Positiv: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Negativ: "Be on time , delayed for an hour"

Negativ: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Negativ: "Best option across the pond, amazing upgrade prices"

Positiv: "Clean Washrooms"
Negativ: "N A"

Positiv: "Clean Washroom"
Negativ: "N A"

Positiv: "N/a"
Negativ: "Explain why there’s over a 2 hour delay"

Positiv: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Negativ: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"

Positiv: "Toller Service"

Negativ: "Ran 2 1/2 hours late, poor customer communication"

Positiv: "extra legroom of comfort plus zone"
Negativ: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"

Negativ: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."

Positiv: "Delta does an overall nice job."
Negativ: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."

Negativ: "I fly regular this was an excellent flight"

Negativ: "Good"

Negativ: "Bildschirmgrösse"

Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."

Positiv: "None of it"
Negativ: "Everything. Can it please leave on time for once"

Positiv: "The crew was amazing"

Positiv: "The crew were good."
Negativ: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Negativ: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"

Negativ: "90 minutes on the taxiway is not what you want"

Positiv: "The crew was excellent"
Negativ: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"

Negativ: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Positiv: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Positiv: "Flight was early into New Orleans"
Negativ: "Flight had a lot of turbulence"

Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."

Negativ: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"

Negativ: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Negativ: "-"

Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"

Positiv: "Everything was perfect and most of all ON TIME Thank you Delta!"

Positiv: "On time"
Negativ: "Take a long time to taxi to the gate & getting off the plane."

Positiv: "good flight and pleasant staff"
Negativ: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"

Positiv: "Swift travel!"

Positiv: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."

Negativ: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"

Positiv: "Efficient boarding"

Positiv: "Nice equipment for the ride and pleasant staff"

Positiv: "Food was ok."
Negativ: "Flight attendants could have been a little more friendly and helpful."

Positiv: "Very comfortable and didn't feel cramped. Quick flight."
Negativ: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Negativ: "You had me check my hand luggage with expensive items that did not arrive."

Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."

Positiv: "Quick and easy boarding. Quick flight"
Negativ: "Audio entertainment quite limited"

Negativ: "Langes warten für fliegen , Kamikaze Check in,"

Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"

Negativ: "Force me to take a bad seat"

Negativ: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Negativ: "Very nice crew and great food"

Positiv: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Negativ: "Nothing,just the seats. Cleanliness was perfect"

Positiv: "Crew is excellent, polite and personal!"
Negativ: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Negativ: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Positiv: "Klm's consistantly high standards in everything they do."
Negativ: "Nothing"

Positiv: "Professional crew. Good simple check in."
Negativ: "Nothing."

Positiv: "The socks offered in business were comfortable and nice looking. The red wine was good."
Negativ: "The food was just average and the seat not too comfortable"

Positiv: "Flight arrived on time"
Negativ: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Positiv: "The crew was informative"
Negativ: "Inflight sandwiches"

Positiv: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Positiv: "Great airline"

Negativ: "Crew members in Amsterdam were very rude and disrespectful"

Positiv: "very nice crew"
Negativ: "my baggage was lost"

Positiv: "Yes"
Negativ: "Everything was good"

Negativ: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Negativ: "Travelled business class and was ace experience"

Positiv: "Nice staff and no delay"
Negativ: "Instead of crisps maybe a bit of cheese or crackers"

Negativ: "Head support for 6 feet plus people on seats would be good"

Negativ: "Late departure. Rush to connect."

Positiv: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Negativ: "the headrest is hard. Apart from that- all was fine"

Positiv: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Negativ: "Everything was very good."

Positiv: "Crew was ok."
Negativ: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Negativ: "Delays, took my hand luggage into the hold,"

Positiv: "Crew was fantastic."
Negativ: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."

Positiv: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Negativ: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Positiv: "Just the cabin crew being nice"
Negativ: "Punctuality KLM is always late"

Negativ: "Flight cancelled"

Positiv: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Negativ: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Negativ: "Long haul flight made pleasant by KLM"

Positiv: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Positiv: "great crew and comfortable flight."
Negativ: "sceens in the plane to show map and direction of travel"

Positiv: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Negativ: "Transfer point needs upgrade."

Negativ: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Positiv: "All good"

Positiv: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Positiv: "The service"
Negativ: "The food."

Negativ: "lost baggage"

Positiv: "Best airline in the business quick efficient and outstanding service What else can you say"

Negativ: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Positiv: "Flight duration"
Negativ: "Very stingy with the drinks Cramped seats"

Positiv: "Everything is alright"

Positiv: "MCR airport Mert & Greet parking was smooth and efficient."
Negativ: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Positiv: "Nice people and good service"
Negativ: "Not much"

Positiv: "NOTHING"
Negativ: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Positiv: "Efficient boarding system, clearly signposted. Professional staff"

Negativ: "old screens and entertainment system leg room to small"

Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"

Positiv: "Crew was awesome"
Negativ: "."

Positiv: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Negativ: "Best flight I’ve ever had. Need to have this many people on the plane every time"

Positiv: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Negativ: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Positiv: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Negativ: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Positiv: "On time"
Negativ: "Free bags under Corbin"

Positiv: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Negativ: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."

Positiv: "The crew were professional and courteous"
Negativ: "Nothing, as it’s a short flight!"

Negativ: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Positiv: "Great crew"

Positiv: "Lovely crew, very good entertainment system."

Positiv: "Smooth flight"
Negativ: "Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow"

Positiv: "The fact that we were offered an additional round of water and the friendliness of the crew."

Negativ: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Positiv: "I was i business class and the crew were very good"
Negativ: "nothing as it was not a long flight, only 3 hours"

Positiv: "I got to my destination"
Negativ: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Positiv: "I got there"
Negativ: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Positiv: "reasonable leg room comfortable seat"
Negativ: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Positiv: "New plane, good food choices."
Negativ: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Positiv: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Negativ: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Positiv: "Speedy boarding process, good meal choices."
Negativ: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Positiv: "Speed boarding process."
Negativ: "No entertainment system on a 3 hour flight..."

Positiv: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Negativ: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Positiv: "Service good. Staff good"
Negativ: "Very cold at night"

Positiv: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Negativ: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Positiv: "All good. Very hospitable cabin crew, great service."
Negativ: "Nothing."

Positiv: "In business class, seating arrangement, menu and entertainment excellent"
Negativ: "Nothing"

Positiv: "Food, entertainment, service"

Positiv: "Customer service and efficiency"
Negativ: "The delay because of a software glitch"

Positiv: "The staff were exceptional , good food."
Negativ: "Not really business class seats."

Positiv: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Negativ: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Positiv: "The staff was professional and friendly. The waits were short on boarding."
Negativ: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Positiv: "Good smooth flight, on time. No complaints"

Positiv: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Negativ: "Food was terrible."

Positiv: "Good flight, on time, nice crew"

Negativ: "long waiting time in the bus before the flight"

Positiv: "Great service, staff and punctuality"
Negativ: "They changed the plane & seats"

Positiv: "Great service, staff and punctuality"
Negativ: "The food was soggy and overheated"

Positiv: "The new Airbus A350"
Negativ: "Onboard food and drink is quite expensive"

Positiv: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Negativ: "Amenity kit was a little basic."

Positiv: "Far better quality and value than BA, it's OneWorld partner."
Negativ: "It was all good."

Negativ: "Economy seat with Centre seat left empty"

Positiv: "We were kept informed about the delay"
Negativ: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Positiv: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Negativ: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Positiv: "Fantastic service staff food and beverages"
Negativ: "Just slightly hard when laying down on the seat to sleep"

Positiv: "Service, staff, food and beverages all excellent"
Negativ: "Seat was just a little hard when lying on my side"

Negativ: "Missed connection so didn't get second flight"

Negativ: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"

Negativ: "We didn't get from Helsinki to Dublin we were redirect via Paris."

Positiv: "A bit delaye in Departure but ok overall"

Positiv: "All was great!"
Negativ: "Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising..."

Positiv: "The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport."

Negativ: "My screen was not working"

Negativ: "Short term for the transfer"

Positiv: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Negativ: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."

Positiv: "Nothing in particular."
Negativ: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."

Positiv: "The service was great"
Negativ: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."

Negativ: "Tight seat places. No food unless paid for."

Positiv: "The aircraft."
Negativ: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"

Positiv: "Crew as great! Good seats and good entertainment"
Negativ: "Cleaner bathrooms"

Positiv: "The aircraft, specially the seats, the crew, the pilot and the service during the whole flight"
Negativ: "N/A"

Positiv: "Arrives on time. Speedy boarding. Polite staff. Smooth flight."
Negativ: "Leg space in the seat is very tight."

Negativ: "Be prepared, that overhead bins for hand luggage are very small on this plane"

Positiv: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"

Positiv: "The crew remained polite and we were given a bottle of water each during at 2.5 hour delay."
Negativ: "We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay."

Positiv: "On time, stable flight without surprises"
Negativ: "Bus takes you to and from the plane."

Positiv: "All Good"

Positiv: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Negativ: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."

Positiv: "I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT"

Positiv: "food was great, boarding was a horrible process."

Negativ: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."

Negativ: "Crew was having dificulty communicating in English."

Positiv: "Movie selection was good"
Negativ: "The boarding was very slow."

Negativ: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."

Negativ: "Flight left 1.5 hours late. No update announced from boarding crew as to the reason for delayed boarding or status updates. Received seat assignment at gate with no attempt to give me my preference for aisle seat."

Positiv: "Staff was very nice and friendly"

Positiv: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Negativ: "Little more organized boarding area Not sufficient new movie titles but it was OK"

Positiv: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Negativ: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."

Positiv: "Seat comfort. Smooth flight."
Negativ: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."

Positiv: "Courteous, knowledgeable and professional crew. Fast boarding. Direct flight."
Negativ: "No wifi. Little room if person sitting in front leans back."

Positiv: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Negativ: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"

Positiv: "Great food and nice airplane"
Negativ: "The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos"

Positiv: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Negativ: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."

Positiv: "Very friendly crew member."
Negativ: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"

Negativ: "Long baggage unloading time"

Positiv: "Entertainment was good"
Negativ: "We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off"

Positiv: "The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you"
Negativ: "Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them"

Positiv: "Food and flight on time"

Positiv: "Nice crew and comfortable seat"
Negativ: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("

Positiv: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Negativ: "The seats, when in reclining position, could have been a bit more comfortable."

Positiv: "Service, personal space. New aircraft."
Negativ: "Wifi would be good"

Negativ: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"

Positiv: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."

Positiv: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Negativ: "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."

Positiv: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Negativ: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."

Negativ: "I don’t like to seat next to toddlers. They should have special place, separate area just for families with kids, fare on the end of corridor. Noice , activities, banging and smelling, not pleasant and not confortable for what I paid. My comfort of flight with LOT was completely ruined this time."

Positiv: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Negativ: "In-flight entertainment offered a very conventional set of movies from which to select."

Positiv: "Large seats, decent fare - although inconsistent."
Negativ: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."

Positiv: "Boarding process was fine."
Negativ: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""

Negativ: "delayed"

Positiv: "ok"

Positiv: "Both crew and the seat were great. Friendly staff."
Negativ: "It was all perfect."

Positiv: "Pünktlichkeit"
Negativ: "Organisierte Wege zum Gate und Überblicke darüber"

Positiv: "Seat was good."

Positiv: "Die Crew war super aufmerksam und sehr freundlich. Nicht immer selbstverständlich, selbst in der Business class."
Negativ: "Der Sitz ist zu eng für mich und nicht lang genug, ich 193cm groß"

Positiv: "Eine brandneue Maschine, sehr komfortabele Sitze, guter Service in der C"

Positiv: "Pünktlich und sauber ,alles sehr übersichtlich"

Negativ: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."

Positiv: "Boarding ging zügig"
Negativ: "Keine Getränke und Snacks, unfreundliche Crew, Passagiere werden wie Luft behandelt."

Positiv: "Schönes Flugzeug"
Negativ: "Einchecken sehr kompliziert"

Positiv: "One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch."
Negativ: "The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky."

Positiv: "It was overall officient, basically on time and comfortable"
Negativ: "Getting off the ground took quite a while even though we arrived basically on time"

Positiv: "pünktlich"
Negativ: "Service"

Negativ: "Transit in London war nicht möglich, da Transitvisum erforderlich war."

Positiv: "Flight 100% punctual, seats comfortable, cabin super clean, crew friendly and professional"

Negativ: "Verspätung - Ankunft um Mitternacht"

Positiv: "Passt scho"
Negativ: "Nix"

Negativ: "Unnecessary delay"

Positiv: "Absolutely nothing."
Negativ: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."

Positiv: "Nette Besatzung. Professionelle Abwicklung"
Negativ: "Verpflegung ist nicht im Preis enthalten. Das ist erbärmlich."

Negativ: "Nach leichter Verspäung des vorangegangenen Fluges, gab es keinerlei Unterstützung, um zügig zum Anschlussflug zu gelangen, obwohl ich aktiv mehrere Mitarbeiter auf die Dringlichkeit eines schnellen Transfers angesprochen habe. Es gab kein Interesse zu Helfen, keine Entschuldigung und keine Erklärung. Beim Sannen der Bordkarte vorm Security Check wurde elektronisch angezeigt, dass ich mich an den Kiosk wenden sollte. Dort wurde ohne Worte, Erklärung, Entschuldigung oder Hilfe umgebucht und eine neue Bordkarte ausgedruckt. Solch ein Desinteresse an Unterstützung habe ich bisher noch nie erlebt. P.S. Ich spreche fließend englisch, es war also keine Sprachbarriere."

Positiv: "Good crew"
Negativ: "Leg room!"

Positiv: "quick boardling, good flight, enough personal space in business class"
Negativ: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"

Negativ: "Keine Getränke. Wenigstens Wasser kostenfrei wäre wünschenswert Sitzabstände sehr eng bei der neuen Kabine. Boarding war Recht chaotisch trotz Gruppen Einteilung."

Positiv: "er kam an"
Negativ: "Nur wenige Filme in Deutsch. schmutzige Kabine. Auf meinem Sitz unter Lehne war noch eine Porzellantasse. Also selbst auf der Heimatstation wird nicht saubergemacht."

Positiv: "Das war eigentlich ein American Airlines Flug, kein BA"
Negativ: "Das war eigentlich ein American Airlines Flug, kein BA"

Positiv: "Good crew, friendly and plane was spacious and well equipped"
Negativ: "Boarding and waiting to exit the plane were both very delayed"

Positiv: "NA"
Negativ: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"

Positiv: "nothing"
Negativ: "no communication and a few apologies6"

Positiv: "Alles"

Negativ: "Verspäteter Flug wurde nicht kommuniziert"

Positiv: "I left my laptop behind accidentally in the hand luggage space as I had to separate my hand luggage due to other seats nearby who boarded earlier used the space over my seating row. BA crew found my laptop and the swiss lost property retrieved it for me. Very thankful for their honesty"
Negativ: "My seating was directly behind a curtain and partition to business class, therefore my seating space was very limited and squashed. No refreshments unless you paid??? why?? I would expect this from companies such as Easyjet or Virgin, but not BA. Even Qantas provided a light refreshment for short runs, say between Canberra and Sydney (Im an aussie)"

Positiv: "Gefallen hat mir das Bording.War ruhig und übersichtlich auch mit der Sitzplatz Zuweisung."

Positiv: "Getting off"
Negativ: "This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience."

Positiv: "Gesamter Ablauf ohne Probleme. Sehr reibungslose und eingespielte Abläufe am Frankfurter Airport."
Negativ: "Pilot sehr wortkarg, Landung etwas holprig."

Positiv: "Flugpersonal war sehr freundlich, Pilot gab sofort Infos, angenehmer Flug und Landung."
Negativ: "Unser Flug wurde überbucht somit stand nicht fest ob wir überhaupt zur geplanten Uhrzeit fliegen konnten. Mit viel Mühe und sehr viel Stress haben wir es noch rechtzeitig geschafft."

Negativ: "Verspätung mit Panik wegen der Anschlussflüge. Unangekündigter Wechsel des gates, d.h. doppelter Security-check mit doppelter Anstehzeit. Service gleich Null. Mal so ein gratis Wasser oder Kaffee kann doch nciht soooo teuer sein."

Positiv: "Das Flugzeug hatte in Hamburg 2Stunden Verspätung. Wetter: London ruhig Gutscheine: Ja Durchsagen: nicht oder sehr schlecht zu verstehen. Ausstieg aus der Maschine: 30 Min. warten !"
Negativ: "Getränke an Bord: kostenpflichtig zu Flughafen Preisen Warum eine Business Class für 99€ Aufpreis angeboten wird obwol es lächerlich ist, ist nicht nachzuvollziehen. Insgesamt eine miserable Leistung."

Negativ: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."

Positiv: "- nettes Boardpersonal - außergewöhnliche Sicherheitshinweise - Preise für Essen/Getränke ok"
Negativ: "- Check in und Passkontrolle katastrophal - etwas Verspätung"

Positiv: "All of it we left and landed ahead of time"

Positiv: "Das Flugpersonal war ok und der Flug war auch "Just in Time"."
Negativ: "Das Flugzeug bedürfte einer dringenden Generalüberholung. Viele Sachen war ausgeleiert, teilweise sogar zerfetzt. Der USB Connecter hing halber heraus. Eine Ablage im Mittelgang ging nicht mehr zu während des Fluges. Eine Stewardes hat dann mittels eines Schraubenziehers diverse Befestigungen nachjustiert, danach ging die Ablage wieder zu. Meine Frau hatte einen Rollstuhl für Heathrow bestellt, welcher bei der Ankunft nicht da war. Angeblich musste die Maschine ausserplanmässig an einem anderen Ort andocken. Das Handgepäck wird anscheinend nicht richtig geprüft beim Check-In. Mehrere Leute hatten so schwere Koffer dabei, dass sie 2 Leute brauchten um diese in die Ablage zu wuchten. Das Video-Angebot ist sehr dürftig und auch speziell für Deutsche Sprache kaum vorhanden. Auch die Screens sind absolut nicht mehr der technischen Möglichkeiten der Zeit entsprechen."

Positiv: "Nettes Personal und termintreuer Flug."
Negativ: "Die Sitze waren sehr eng. Ich wurde überredet meinen Handgepäckkoffer einzuchecken und nun ist er kaputt und der Schaden wird nicht reguliert."

Positiv: "alles lief ruhig ab, boarding problemlos, Personal sehr freundlich und hilfsbereit"

Negativ: "nach mehreren Stunden ohne Information fiel der Flug aus. Bodenpersonal wurde im Stich gelassen."

Positiv: "Arrived ahead of the schedule"
Negativ: "Not even a free bottle od water included in price of the flight anymore."

Negativ: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."

Negativ: "Eine Katastrophe nach der anderen. Wieder Angefangen mit einer Stunde, am Ende mit 3 Stunden Verspätung. An Anfang keine Begründung (wohl miese Organisation), dann als alle schon im Flieger waren, wieder mal technische Probleme. Wartung würde sicher helfen, Fazit: 4 Flüge alle verspätet, 1 kompletter Tag verloren, ca. 2000 USD Kosten durch Notbuchungen von Hotels und neuen Anschlußflügen."

Positiv: "Our flight was good"
Negativ: "The bag drop off was awful, we queued 3 times and every time we got to the front the machine stopped working. Not enough staff to help solve the computer issues as there was one member of staff across all the drop in machines. Very frustrating to have to continually join new queues."

Negativ: "2,5 Stunden Verspätung mit nur sehr mangelhafter Information. Immer nur tröpfchenweise Informieren und so spät als nur möglich. Anstatt die 2 Stunden in der Lounge zu warten durfte ich sie stehend in der nicht klimatisierten Wartehalle verbringen. Anschluß verpasst, das ergebnis war eine um einen ganzen Tag verspätete Ankunft am Ziel. Das ist schon das 2. Mal mit BA, ich hätte beim ersten mal schon daraus lernen sollen und diesen Billigflieger nicht mehr nutzen sollen.,"

Positiv: "Gute Beinfreiheit auch in der Economy Klasse."
Negativ: "Verspätung! Anschlussflug verpasst!"