Finde günstige Flüge nach Hangzhou

Positiv: "There was a good amount of leg room for an economy seat"
Negativ: "I wish it had more movie options"

Positiv: "The crew are amazing"

Positiv: "The crew was nice"
Negativ: "My tv monitor didn’t work and my wife’s chair wouldn’t stay reclined"

Positiv: "The crew was great, and seat was comfy compare to other European airlines seats"
Negativ: "Less salt in the food would’ve been better"

Positiv: "attentive and polite flight attendants"

Positiv: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."

Positiv: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Negativ: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"

Positiv: "The check in boarding pass is not that nice."
Negativ: "The boarding pass people need to improve, especially to elderly people."

Positiv: "Staff was nice"
Negativ: "The food vegan Movies"

Positiv: "Staff"
Negativ: "Better movies , better vegan food"

Positiv: "Crew was friendly"
Negativ: "To many transfers"

Positiv: "Crew was amazing. Welcoming, helpful and caroming to passengers needs."
Negativ: "Replace worn out seats."

Positiv: "yes crew were amazing"
Negativ: "ticketing was terrible, id number is totally different from our passport.causing lots of ordeal in check in and security check"

Positiv: "Nothing"
Negativ: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."

Negativ: "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"

Negativ: "Flight got delayed in Xiamen, miss the connecting flight to chongqing."

Negativ: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."

Positiv: "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
Negativ: "Security"

Positiv: "The flight was fine"

Positiv: "No problems for the price"
Negativ: "Ok no problems for the price"

Positiv: "Nothing"
Negativ: "Everything"

Positiv: "Nothing"
Negativ: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."

Positiv: "Nothing"
Negativ: "They left my luggages at SeaTac. I am at China right now, and I don’t know when they are going send them to me. All my stuff in the luggage now I have buy everything again."

Positiv: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Negativ: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."

Negativ: "Why is my passport number wrong?"

Positiv: "crew was nice"
Negativ: "food was dry"

Positiv: "Nothing"
Negativ: "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."

Negativ: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"

Positiv: "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
Negativ: "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."

Positiv: "Clean plane. Left on time. Better than average legroom."
Negativ: "Movie selection was virtually all violent related. Nothing the airline can do about the numerous Security checks passing through this Airport."

Positiv: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Negativ: "Lounge could be improved. Does not compare to other Airlines Lounges."

Positiv: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Negativ: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."

Negativ: "Nobody could rearrange any flights for me, zero help!"

Negativ: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"

Positiv: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Negativ: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("

Positiv: "crew provide excellent and attentive service. food is good"
Negativ: "food could be better"

Negativ: "直飞"

Positiv: "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
Negativ: "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."

Positiv: "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
Negativ: "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."

Positiv: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Negativ: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."

Positiv: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Negativ: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."

Positiv: "Crew, comfort, food, entertainment."
Negativ: "Boarding."

Positiv: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Negativ: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."

Positiv: "The offerings of beverages and the choices were good"
Negativ: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."

Positiv: "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
Negativ: "It is difficult to get in touch with the English Customer service."

Positiv: "Hostess"

Positiv: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Negativ: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."

Positiv: "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
Negativ: "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."

Positiv: "Their price"
Negativ: "Delays, delays and more delays. Then cancellations after!!!"

Positiv: "No , blankets ."
Negativ: "Cleaner restrooms, blankets and verbal offers"

Positiv: "Crew is great in every way."
Negativ: "Seats are way too small."

Positiv: "The crew is amazing."
Negativ: "The quality of the food could be better."

Negativ: "The check in counter could open earlier. The line up was long. Our flight leaves at 0210 to Nanjing while the flights to Beijing leaves at 2:30 yet the check in counter open earlier than ours."

Positiv: "Crew was very helpful with boarding and very friendly and hard-working."
Negativ: "Entertainment system kept resetting duing the first couple of hours during the flight but otherwise was good."

Positiv: "The aircraft is new and roomy. The seat recline more than any other aircraft I’ve ever been. Food is ok"
Negativ: "Bring water more frequently"

Negativ: "More entertainment choices in music. Easy access to wifi"

Positiv: "Die Sitze waren richtig bequem, es war ein neues Flugzeug. Auch in der Economi hab ich sehr gut gesessen."
Negativ: "Maybe it is foot to have one German Stewardess, I had one chinese / englisch Speaking ones."

Positiv: "Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good"

Positiv: "The flight attendants were very nice and helpfult"
Negativ: "That I had to pay for an emergency exit seat and others sat there for free even though I am a Elite Plus member."

Negativ: "Food very bad, flight attendant almost okay. entertainment very bad. movies not understandable, all with mandarin sub titles. technicus stopover in Xi'An very bad handling we had to pick up our luggage and check in again... but ok. you get what u pay for. 600€ for a return flight from Prague to Cebu during Christmas and New Year is a very good price!"

Negativ: "I didn't get notification that this flight was cancelled. I had to call the airlines to help me book a flight back to HK International. What happened?"

Negativ: "staffs are rude, unfriendly"

Positiv: "Left on time and arrived on time"
Negativ: "Long lines at immigration and security. Crowded and uncomfortable lounge. Had to walk up the stairs to board the plane, which was parked far from the gate."

Negativ: "When I went during the flight to get something to drink the staff member seemed to no like it that I came to get something to drink and told me to go back to my seat. On all my 4 flights with eastern China the airplane was not cleaned there were coffee stains and other stains on the table trays for my seats and other spills that had dried and never cleaned up"

Positiv: "Friendly crew. Great seats in business class. Enjoyed the entertainment options, and wifi was available if you pre-order before flight."
Negativ: "Flight was delayed an hour. They changed our gate without much notice or information. The boarding was chaotic. No vegetarian option, but they tried hard to accommodate me which was nice."

Negativ: "It would be good if the Chinese Eastern Airlines employees worked to improve their spoken English for the sake of those who don't understand Chinese. The airport announces over the speaker system were especially difficult to understand."

Positiv: "Gemütliche Sitze, gutes Entertainment"
Negativ: "Boarding mit dem Bus"

Positiv: "Average floght"
Negativ: "Food"

Positiv: "Ich bin mit China Eastern von Frankfurt ueber Shanghai nach Tokyo geflogen. Der Service war ganz in Ordnung. Vielleicht etwas steif und distanziert. Was aber schlimmer ist: Mein Koffer ist nicht in Tokyo angekommen. In Shanghai scheinen wohl oefters Koffer voruebergehend zu verschwinden."

Negativ: "My issue is not actually China eastern but Kayak! I received messages saying to check in in Taipei at Terminal 1. Well China Eastern is actually in terminal 2! And these mega airports in Asia getting from 1 terminal to another when you don’t speak the language can add an hour! If the flight wasn’t an hour late I would have missed it because of the messages. I have saved those and will be contacting Kayak for some type of reasonable compensation for this terrible error on their part. No message at all would be much better than a message sending me to the wrong place!"

Positiv: "seats, friendly staff with less english skills"
Negativ: "Food doesnt match my criteria"

Positiv: "Special separate Transfer Van for Business class passengers to board the plane."
Negativ: "No Priority Check-in for Business Class at the Airport. We were in line with Economy class passengers. Not in English Announcement at Boarding time. Ridiculous. CHINA EASTERN web site is horrible. When I was booking for seats, only showed 2 available seats and I had no choice. When I boarded the plane there were many empty seats. That is the trick the airlines play."

Negativ: "Baggage lost/delayed"

Negativ: "The seats were terribly uncomfortable and once reclined did not un-recline by themselves. There were no basinettes for the baby. And there was no power supply, USB or wifi for working."

Positiv: "I was able to move to another seat"
Negativ: "Flight was delayed. Advertising a price on kayak but not able to book at that price many days in a row. False promises and price just to bait you into the system of United airlines but always giving system error after you waste your time inputting all your information and payment information bait and switch I will never fly China eastern or united again due to their deceptive actions"

Positiv: "The crew on board were very kind"
Negativ: "It has been very difficult to get the boarding pass because my passport number was not registered in the computer of China Eastern !!! When I booked on line I never had the opportunity to insert my passports number !!"

Negativ: "Delayed by 9 hours, horrible service, no one knows anything. No update, no announcement. China Eastern is the worst airline I have ever seen."

Negativ: "Traveling through China is a nightmare"

Positiv: "Friendly staff"
Negativ: "Didnt enjoy having roost for upgrade and get stuck next two two screaming babies . You guys shouldn’t have sat all the babies together and let the paying customers who upgraded sit in the emergency rows together. The upgrade to business class was way to expensive as well"

Positiv: "Nothing. Too many screaming children"
Negativ: "That we boarded late and took off late and were not given a reason why. Crew at Frankfurt were rude and although I was allowed to have 2 bags each weighing 23 kg, I had to pay 110 euros for 1 bag weighing 29."

Positiv: "The flight attendants were kind and very helpful. Best staff i have Experienced in all of my China Eastern Flights."
Negativ: "The check-in staff was overwhelmed! It took an hour and a half to get checked in, and due to website error messages i was Unable to check in online. After China Eastern canceling my original flight and spending hours and multiple phone calls to correct it, i was Guaranteed an asle seat. Only to arrive to my seat and see that i was stuck in the middle section. To make matters ever worse I was sandwiched between 1 overweight man that was spilling into my seat and another man how packed proper hygiene. His ordor was so pungent i almost Vomited and had to keep my face covered the entire flight."

Positiv: "- Pünktlicher Flug - Günstiger Preis - Brauchbares Essen"
Negativ: "- Wenig zuvorkommender Service"

Positiv: "- Pünktlicher Flug - Günstiger Preis - Brauchbares Essen"
Negativ: "- Wenig zuvorkommender Service"

Positiv: "For Chinese service personnel, it's pretty good. And I was able to get four red wine refills"
Negativ: "The food is pretty bad, but well, what can you expect."

Positiv: "For Chinese service personnel, it's pretty good. And I was able to get four red wine refills"
Negativ: "The food is pretty bad, but well, what can you expect."

Negativ: "I bought a round trip ticket online with my current passport number. When I arrived in Shanghai, I was held at the Customs for extra 20 or 30 minutes because the airline provided a passport number I used more than 10 years ago. My luggage was held at Pudong airport quite a few days. Each day, they said something different to me... When it's the time for me to go back, I was held again at PEK, because of the different passport number they kept in their system. Even though I explained to them how I purchased the ticket with my current passport number and I have no idea where the problem happened. They insisted that it was my own fault. My gmail did not work properly in China. I asked them for help by providing me the ticket agent contact info in the States. They said that they did not know. I should go where I bought my ticket. I had to spend hours to contact friends in the States to find the phone number of justfly.com. Then, I made international call to justfly for about hour to have the problem fixed. I did not provide any wrong info when purchasing the ticket. The problem was made between the airline and their agent. They, as professionals, could easily have the problem solved but they blamed the customer for the mistake. I had to spend so much extra time and money to cover their mistake, at the risk of missing my flight. That's the worst experience I ever had for international flight."

Positiv: "Habe einige Bewertungen online gelesen und hatte einige Befürchtungen, die sich nicht bestätigt haben. Checkin war deutsch, Flug war pünktlich, Essen von Lufthansa und Sitzabstand riesig. Für 520€ return nach Neuseeland - was will man mehr. Ja, die Stewardess haben einen nich so scheißfreundlich angegrinst sondern hatten meist einen neutralen Blick, aber das würde ich eher als Vorteil sehen."
Negativ: "Meckern auf hohem Niveau: wenig Musikauswahl im Entertainmentsystem und nach 1 Dose Bier war das Bier alle."

Positiv: "Was fast and smoothly landed . Desert was awesome, but meal was strange."
Negativ: "Food,"

Positiv: "Overall okay !"
Negativ: "The quality of your head phone is totally below standard. The sound quality is really bad and ruins the novelty of a "just released" movie. Please get proper headsets..... what you are doing now stinks of "cost saving". The breakfast variety was not good.... not balanced ... a complete "mish/mash" ....semi East meets West. Please get someone professional to put a proper breakfast menu together"

Negativ: "Uber-paranoid airline, did not allow cell phones even at cruising altitude. And a nice, (perfectly legal) camping knife mysteriously disappeared from my bag."

Negativ: "My original flight was delayed to the point of missing my connecting flight. They rerouted me to Shanghai and refused to pay for ground transportation to get to Nanjing, despite my original flight being booked to Nanjing. Absolutely horrible customer service and no attempt to help. I ended up losing hundreds more on booking my own transportation from Shanghai to Nanjing."

Negativ: "My luggage from SFO (via HKG) was not loaded in HKG on the same flight and arrived the next day. They don't forward it to my hotel in Shanghai, do I had to head down back to the Hangzhou airport to pick it up and take the train back to Shanghai. No apologies from the airline ever."

Positiv: "The flight crew both trips were friendly and very customer orientated."
Negativ: "Not being able to do online check in in Frankfurt because the hotel did not have Explorer. Google Chrome does not work with China Eastern. It took me an hour to discover that in Korea before I switched. How about a warning up front? Just nothing but error codes. Finally, the check in process in Frankfurt was outlandish for MU 220. We arrived too early; only to find Delta in place of CE I get that. He suggested coming back at 10:30. We did. Still no CE clerks. At about 10:45 someone showed up. So when another gentleman got in line so did we. This individual who started rearranging the stanchions notice us standing in line and offered no information. Then a tour group showed up and filled in the rest of the line but in the line next to us. Finally, at about 11:35 the clerks were ready to start check in. Just prior to that they had changed the electronic signs to show that we were now in the Priority check in line. No problem, so I thought, because the first individual had seen us waiting since she got there. However, when the poor gentleman, who was in front of us, tried to check in in the economy line he was refused and so were my wife and I. The only explanation the person gave was that she "was only there to care for the economy check in line". No compassion, no caring no thinking outside the box! The tour guide noticed the situation and motioned us ahead of her group. My wife and I passed to a counter who did her job; but another CE counter rep refused to simply do his job and check in the poor man in. He was ushered to the back of the line beyond the stanchions. This left a bad taste in my mouth. I recently watched a documentary about how they were handled the great amount of passengers at the "World's busiest Airport". They failed to mention not really caring about the one lone individual who had showed up early. My wife and I have discussed this problem and will seriously consider not using China Eastern any time soon!"

Negativ: "Horrible flight horrible service"

Negativ: "Delay an hour and couldn't buy sim card at airport because they were closed already. We almost missed the last bus also."

Positiv: "The crew was attentive throughout the flight."
Negativ: "The length of my layover was long, but for the price being significantly cheaper than competing airlines and and in short notice, I can't complain."

Positiv: "No communications, no offer to make other arrangements, missed connections, loat hotel booking and more. A night wasted"

Negativ: "The food was probably the worst airline food I have ever had."

Positiv: "Generell war das Boardpersonal sehr freundlich und zuvorkommend."
Negativ: "Wir haben über eine Stunde bei geschlossenen Türen auf den Start gewartet. Es gab erst einmal keinen Service und es wurde nicht darüber informiert warum die Verzögerung eintrat. Erst auf Nachfrage bekam man eine Antwort, dass es Probleme beim Ground Handling gibt."

Negativ: "Wuhan"

Negativ: "I tried to cancel the flight one day prior - but impossible to reach any one at Air China despite phone calls to multiple Air China hotline numbers found on the Internet. Calling the agency Lastminute.com that had sold the ticket was not helpful either - they stated that they had no control over the ticket in the last 24h prior to departure and were unable to provide any assistance and no information how to activate the insurance purchased prior. Very dissatisfying experience. I take over 50 flights a year - worst assistance experience ever."

Positiv: "Friendly staff"
Negativ: "Movies could have more selection."

Negativ: "Diesen Flug habe ich auf Grund des vorangegangenen verspäteten Fluges versäumt. Leider habe ich weder eine Erklärung noch eine Entschuldigung erhalten, sondern musste mein Gebäck neu einchecken und war alles in Allem über 30 Stunden unterwegs. Bisher ohne Stellungnahme einer Airline ...."

Negativ: "Ich wurde aus unerfindlichen Gründen auf einen früheren Flug umgebucht. Dieser hatte soviel Verspätung das er später als mein ursprünglicher Flug startete. Leider habe ich dadurch meinen Anschlußflug in Peking verpasst und wurde erneut umgebucht und habe dann über einen Umweg nach Zürich mein entgültiges Ziel erreicht."

Positiv: "Flawless flight, comfortable seating for me."
Negativ: "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."

Positiv: "Diesmal leider nichts!"
Negativ: "Der Service war unterstes Niveau. Angefangen vom Boarding, wo man jugendliche Traveller vor Familien mit kleinen Kindern das Fugzeug „stürmen“ ließ. So ging es leider weiter, ständige, sich wiederholende Durchsagen, viel zu warme Heizung, was mit „ Vorschrift bei Nachtflügen“ rechtfertigte."

Positiv: "crew promptly answers call. very courteous. although we left PEK 40 mins later, we arrived in LAX on time. lots of legroom on this flight back to LAX for a 5 foot frame. a big plus"
Negativ: "bathroom would have been cleaner and hoping to put some air freshener in the bathroom."

Positiv: "Seat was comfortable, plenty of space for luggage, crew was good"
Negativ: "Cold sandwich was so so, not big selection of drinks"

Positiv: "I was finally able to have a working TV. Crew was great again."

Negativ: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Positiv: "The service is good especially for a mother who carires baby"
Negativ: "Nothing"

Positiv: "Everything for me to reach my destination was simple easy and accessible."
Negativ: "Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult"

Positiv: "I have requested refund my money but still pending"

Negativ: "Very Old plane The entertainment system was down during entire 9hour trip Food is terrible, noodle so dry, can not eat After toilet visit, the water is not working, can not wash your hand"

Negativ: "Plane was too hot."

Positiv: "Essengutschein über 8 Euro für 5 Std. Verspätung (wegen Taifun). Einige Filme sogar in Deutsch verfügbar."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitzbreite zu klein, das Sitzpolster durchgesessen."

Positiv: "Flug von A nach B in 2:15 Stunden. Nichts Besonderes zu berichten, leider auch keine Highlights. Doch, einige Filme im Bordangebot sogar auf Deutsch."
Negativ: "Das Essen war nicht so gut. Der Sitzabstand zu klein, die Sitze zu schmal, die Polsterung durchgesessen. Kleine Displays mit schlechtem Kontrast zu Filme schauen."

Positiv: "Das Flugpersonal war sehr aufmerksam und hat persönliche Wünsche soweit möglich erfüllt. Boarding war auch sehr angenehm und schnell. Flug und Landung ohne Probleme."
Negativ: "Das Essen war nicht so gut, keine persönliche Bordunterhaltung, kleine Sitzabstände und durchgesessene Sitze. Eine Tortur für Beine und Rücken."

Negativ: "Because of the airplane delayed for one of my stop, I did not catch on my next flight and ended up bought another ticket, I was so disappointed."

Positiv: "Very friendly crew"

Positiv: "45 minuten verspätet abgeflogen"
Negativ: "altes flugzeug . unterhaltugssystem funktioniert nicht !!"

Positiv: "personal unfreundlich"
Negativ: "schrecklich das schlechteste flugzeugessen meines lebens !"

Positiv: "Service was great"

Positiv: "Friendly staff, great price"
Negativ: "No Wi-Fi on plane"

Positiv: "An der Abwicklung durch das Bordpersonal gibt es nichts, dass besonders hervorzuheben ist. Das gilt im positiven wie im negativen Sinne; alles Routine. Es fehlt insofern die besondere Note, die einen an die Gesellschaft binden würde."
Negativ: "Das Essen war leider ausgesprochen schlecht, und zwar beide Hauptmahlzeiten. Es schmeckte einfach nicht. Wenn ein Flug in Richtung Deutschland geht, erwarte ich Ansagen auch in der Sprache des Ziellandes. Das hat nichts mit Verständigung zu tun, sondern ist vielmehr eine verbindende Geste"

Positiv: "Level of Service"

Negativ: "Plain delayed and connection missed. Should not sell tickets with short overlays."

Positiv: "Das Personal hat seinen Job ordentlich gemacht, nicht weniger, allerdings auch nicht mehr... Das Essen war auffallend gut, zwar einfach, aber guter Geschmack"
Negativ: "Der Flug war spät in DUS los und hat leider nichts aufgeholt; 1, 5 Std. verloren. Die Sitze waren sehr eng und die Maschine war sehr voll. Dementsprechend war es sehr laut...."

Positiv: "nothing"
Negativ: "very irresponsible! & no English"

Positiv: "Crew Members are excellent, professional and polite at all times. No one shows their tiredness on long flights. The bathrooms were kept clean through out the flight."
Negativ: "Tight seats through out the flights. I am a regular Tea person. When I asked for tea they give the Chinese green/jasmine tea. I don't think they have regular Lipton or Irish Tea. I ordered Hindu meal, for a airplane food it was OK, it could be better. Only thing travelers need to know, Beijing customs/security has long lines and their security check is intense in the transit for the carry on luggage especially after a long tired flight. For this reason I am having a second thought about flying Air China via Beijing. Also, they have random check before boarding."

Positiv: "It was the cheapest ticket for the route"
Negativ: "Air China still doesn’t let you use your phone at all during a flight even on airplane mode which is problematic when all of your music, podcasts, and audiobooks are on your phone."

Positiv: "Flight was good , webjet promised me aisle seats but did not deliver."
Negativ: "Bejing airport is unfriendly, the staff are rude and the currency exchange is a joke. They gave me exactly half the value of my dollar ."

Positiv: "Service was nice and quick. Plane wasn’t too crowded."
Negativ: "It was abnormally cold on the plane, which made relaxing difficult."

Negativ: "The flight arrived late and i barely made my connection."

Positiv: "Crew was pleasant."
Negativ: "We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky."

Negativ: "The connection time between my flights was only one hour. It took me more than 30 minutes to get off the plane and from the tarmac to the airport. By that time, my connecting flight was boarding. By the time I made it through security, I had missed my flight."

Positiv: "Flying on Air China typically works for my travels to Los Angeles. I think they are a great choice given the cost and services : )"
Negativ: "The departure out of Beijing was delayed some 1.5 hours because of one person who apparently left his passport near the gate prior to boarding. It was a full flight. I was just stunned that they would inconvenience hundreds of people whose schedules, including mine, were affected by their decision. May be it was a policy issue. But the crew didn't explain it very well, seemed more sympathetic towards the individual. While that was a kind solution to that one individuals but I wondered about the judgement of the crew. It was very frustrating for the rest of the people waiting onboard. Also this was the first time booking through justfly.com because it seemed the cheapest but the hidden (additional) cost was in the seat selection stage afterwards. Kinda misleading."

Positiv: "Movie selection was good"
Negativ: "I've never had worse food on a plane in my 30 years of flying. And i was shocked that we were offered food only twice on a nearly 14 hour flight with no opportunity to snack on anything in between."

Negativ: "We couldn't use out phones, all I wanted to do is listen to music I already have save to my phone. The food was horrible."

Negativ: "Flight was cancelled and the airline was not empathetic or helpful."

Positiv: "Nothing"
Negativ: "Our flight from Bangkok to Beijing was delayed for 10 hours. Nobody contacted us, their costumer service line was useless as nobody answered, we had no information on our flight. Awful experience, mediocre airline."

Negativ: "delay for 4 hours from JFK to peking, then we missed connecting flight. We can't find our luggage and services is horrible."

Negativ: "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."

Positiv: "A comfortable flight, with one of the best flight attendants I've known (he spoke excellent English but was also really helpful and engaged in a completely authentic way). Great food too."
Negativ: "The in-flight entertainment was a bit limited, and boarding was delayed."

Positiv: "Business class was nice. I only had it for one leg of about 4 legs. Food was good. Service was good. This is only if you're in business."
Negativ: "Economy seats are really small. My shoulders hit the head rest. I'm not that tall, but I'm not short either. I think the seat in front of me was only about 12 inches from my face. The 6 hour ride didn't have individual monitors. Why? No mobile products can be used- not even an iPod. I can understand an hour flight- but 4+ hours? The flight from PEK to SGN was super late, and no one would give an explanation. On the long leg, the movie selection was poor. Mainly Chinese movies. Only a couple new English movies, and some older ones."

Positiv: "The food was fine."
Negativ: "The flight was two hours delayed, so I almost missed my next one--which was international."

Negativ: "Sit in the flight for 2h waiting for taking off"

Negativ: "Der Flug hatte 2h Verspätung."

Positiv: "service for first and business class was very good, including the food and hotel arrangment"
Negativ: "the flight from Nanjing to beijing was delayed so I got to hotel after midnight, and had to get up early in the morning to catch up 2nd flight to US. I was exhausted."