Finde günstige Flüge nach Pune ab 566 €

"Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason."

"No Food, No beverages, only water, and there is no information about this sudden change"

"Comfort and safety. At least packaged food could be served to Business Class passengers."

"Surprisingly pleasant experience despite Covid-19 times. Food was too good!"

"Please add hot drink options - tea, coffee"

Positiv: "Comfortable seats and service"

Negativ: "Everything"

Negativ: "Food could have been bit better."

Positiv: "Yes"

Positiv: "Vistara ground staff is not very helpful"
Negativ: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"

Positiv: "very welcoming and responsive"
Negativ: "avoid last-minute gate changes"

Positiv: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Negativ: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."

Positiv: "Nothing at all."
Negativ: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."

Positiv: "The crew was amazing, polite and efficient"

Negativ: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"

Positiv: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Negativ: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."

Negativ: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"

Positiv: "The food and crew on board are good"
Negativ: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."

Positiv: "Nice crew with good ambience"
Negativ: "Online all food options, though it's a small flight with no hot food served!"

Positiv: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Negativ: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"

Positiv: "Service was nice. Crew was friendly"
Negativ: "Allow for free updrades"

Positiv: "The flight was on time. The overall experience was good. Would love to travel with them again."

Positiv: "Not at all"
Negativ: "Everything"

Positiv: "Very good crew"

Positiv: "All was okay and easy."
Negativ: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."

Positiv: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Negativ: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."

Negativ: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"

Positiv: "Super professional and kind crew. Food was good. Overall, a fantastic flight."

Positiv: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Negativ: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."

Positiv: "Nothing"
Negativ: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."

Positiv: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Negativ: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"

Positiv: "Baggage policy is good"
Negativ: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."

Positiv: "The air hostesses were very warm and friendly."

Positiv: "Service was good"
Negativ: "Flight was delay that was not good"

Positiv: "everything went smoothly.. good service, good food"

Positiv: "Was a very good experience. Staff was friendly and organized. Food was good."

Positiv: "Free upgrade to first class for no apparent reason"

Positiv: "The best airline in India... by far!"

Positiv: "Cleanliness timing"
Negativ: "Baggage cost for extra luggages."

Positiv: "They had a check in/ luggage drop before the AirTran"
Negativ: "Nothing"

Positiv: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."

Positiv: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"

Positiv: "Boarding and crew were great."
Negativ: "Food can be improved."

Positiv: "Alles gut organisiert,nettes Personal,brand neues Flugzeug! Alles OK"

Positiv: "Neue Flugzeuge,sauber,pünktlich,Personal sehr bemüht um die Passagiere"

Positiv: "Friendly staff, organized boarding, in flight crew helpful in finding seats"

Negativ: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."

Positiv: "Staff on board are excellent! WAY better service than US carriers."
Negativ: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."

Negativ: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."

"It was very poor standard of service.most of the attentive were rude. The food was not at all with international standards. The food menu was like Indian village food. Even older people and kids all they have to walk to the food cabin and ask them to get a coffee or tea or juices. No service. I will never fly again with Air India"

"After vaccinated 2 dozes in April 21 in Pune not allowed to board in plane on 15/8/21, Covid-19 RTPCR Test done, on 13/8/21 .results to come before reaching Delhi. Please refund money. You are allowing in Mumbai train, 2 dose vacationed person in Train."

Negativ: "Seats were horrible, Tv was broken,"

Positiv: "Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative"
Negativ: "How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector"

Negativ: "The food can be better. There was no proper message regarding delay."

Positiv: "Crew was courteous, seat not so comfortable"

Negativ: "Offer some form of entertainment or alternatively free access to internet."

Positiv: "Amazing crew, awesome food and very good customer service. Overall, great experience!!"

Positiv: "Food"

Positiv: "The plane was clean. The crew efficient. Good flight Air crew excellent"
Negativ: "Check in at Delhi was a mess Guided to the incorrect check in counter three times to check in the bags.Then incorrectly to the domestic gates.when the flight was actually at an International gate. The people who worked there at the AI although nice were either indifferent or not informed where to send passengers.Almost missed the flight to this’tamasha’"

Positiv: "Okey"
Negativ: "2 hours late boarding, affected connection flight"

Negativ: "1) Fruits served as breakfast felt stale and smelled funny 2) I could see cracks in my meal table 3) The crew only came around once to collect trash which was too little in a 14 hour flight 4) The touch on the inflight entertainment system was not working 5) This is not specific to Air India but it's about Mumbai airport - there were no restrooms in the secondary boarding area (after the second check-in) and also there were not enough seats. This becomes a problem for elder people and also those traveling with families. 6) They split baggage claim into 2 carousels which was very confusing. We couldn't figure out which carousel to wait at. 7) The flight was delayed by an 45 minutes (while landing) but there were no announcements."

Positiv: "Good service - food/beverages etc"

Positiv: "Nothing"
Negativ: "All our three seats did not have working entertainment on a 14 hour flight; the back of the seats had cardboard used with duct tape; the flight attendants call button did not work; the reading lights didn’t work; flight attendants were rude and were working just bacuse they have a job; the quality of meals were the worst; could not turn off the screen that was blaring a non working message on a over 14 hour flight. Typical government run third world airline."

Positiv: "Food was okay"
Negativ: "The flight was delayed which made me miss my connection to Kochi. There are no announcements or communication from Air India. It's not worth flying Air India for cheaper tickets even if it's a last minute trip. I would recommend Emirates or Qatar Airways, if traveling from NY to COK"

Positiv: "Very good service Very good choice of entertainment"
Negativ: "Lounge in Delhi sub par Bangalore connecting flight was late"

Positiv: "Sehr professionelles Team. Gute Beinfreiheit"

Negativ: "Extrem langsames Checkin in Dheli, schlecht organisiert, überfordert, man plant besser 1 Stunde mehr ein als üblich Die Möglichkeiten nach der Sicherheitskontrolle kalte Getränke etc. für den Flug zu bekommen sind bescheiden, aber man sollte trotzdem Vorräte besorgen, die Bordverpflegung ist nämlich finster, es gibt 1x Getränke (warm aber mit Eiswürfeln) und danach nur noch Tee, Kaffee oder warmes Wasser. Das Essen ist entsprechend auch mieser als der sonstige Mikrowellenkram. Es gab genau 1 deutschsprachigen Film im Bordprogramm."

Positiv: "The flight time was only 13 hours from SFO to Delhi! With that I could overlook some minor issues. Crew was great."
Negativ: "Food was ok though I have had worse airplane food in my time. The entertainment system needed a huge overhaul. Overall a great experience. I would do it again."

Positiv: "Req.,desciplin manners in staff AirIndia"
Negativ: "Each and everywhere missmanagement"

Negativ: "TV did not work both ways. Poor selection of content."

Positiv: "No major delays. Long flights, New York to Dehli and back, had plenty of good food and entertainment. Flight crew were all very nice. Will definitely fly again."
Negativ: "The slow check in at Dehli airport. Was very early to check in and close to the cutoff time, there were still many passengers for the flight behind me. Return flight seat not so comfortable, like i was sitting on a board with no cushion."

Positiv: "Leider hatte unser Flug große Verspätung, wir hatten große Sorge dass wir unseren Anschlussflug in Mumbai nach Goa nicht bekommen würden, vor allem ob der Wechsel unsererseits Gepäcks in dieser kurzen Zeit klappen würde. Aber der Anschlussflieger hatte auf die Passagiere extra gewartet."
Negativ: "Wir sind aus dem Flieger raus und haben auf dem Rollfeld in einem Bus auf den Umstieg gewartet. War alles etwas sonderbar, aber es hat alles geklappt."

Negativ: "The screen was not working which is so bad I have been paid so much n travelled"

Positiv: "We were delayed for so long we missed our connection. They did put us up in a hotel for the night, though."
Negativ: "Every time we asked when the flight would actually board, they just added 15 minutes rather than give an actual time."

Positiv: "Seats were comfortable with good leg space and width."
Negativ: "N/A"

Positiv: "Service and Food"
Negativ: "Entetrainment system and plane quality"

Positiv: "Timings"
Negativ: "Food and entertainment"

Positiv: "Insgesamt guter Service für einen domestic flight"

Negativ: "The flight from Newark to Mumbai was very uncomfortable with a rude staff"

Negativ: "The consoles are not responsive and are often broken. It's hard to use them effectively."

Negativ: "Das Flugpersonal war schlecht gelaunt und willenlos."

Positiv: "We need to buy a new ticket. 70 minutes ants fly checking was closed. To.meet superviser we wait 40 minutes."

Positiv: "Unfortunately the tvs were down for the whole flights. When i reported they did not fixed till the end of flight."

Positiv: "ive always had a good experience with air india.Customer service is good and is the fastest way toIndia from the US. Effectively cuts off 4 hours from any other carrier"

Negativ: "Poor customer service, non working entertainment systems, no one care when complained."

Positiv: "Great stuff on board. Short and sweet flight."

Positiv: "All Staff members provided good service"

Negativ: "The flight crew did not do a check before takeoff. There were many seats in the recliner positions, the were children and adults standing during takeoff. When the meal was served there was good all over the cabin floor and hot coffee was spilled on my hand and lap while the flight crew was serving the person next to me."

Positiv: "Everything else was very good."
Negativ: "delay in boarding."

Positiv: "All"
Negativ: "None"

Positiv: "In Flight service is terrible. They don't care just do mechanically."
Negativ: "Poor customer service is the biggest problem. Please don't sell AirIndia tickets on your website"

Positiv: "I really like the space and comfort of the flight, as well as the selection of entertainment."
Negativ: "A good portion of the staff were friendly yet more could be desired from their charisma and availability."

Negativ: "The woman who checked in our bags was very rude. She was not accommodating at all. I paid money to be on this flight, she was acting like she owned the airline and I was flying on the airline for free. Very rude. I will never fly Air India again."

Negativ: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"

Positiv: "not much"
Negativ: "horrible food, limited involvement of the flight attendants with the passengers and their needs, mechanical and uninterested"

Negativ: "SEAT WAS NOT COMFORTABLE AND THE IN FLIGHT ENTERTAINMENT TV SCREEN DINT WORK PROPERLY"

Negativ: "They should make sure that the tv screen are working properly as that is the only source of entertainment for a long 16hr direct flight for the passenger"

Positiv: "Rest if average but expected with Air India"
Negativ: "Strangely Air India was not aware we were travelling with our 5 years kids so we had first raw exit seats ! Of course we had to move from there and got finally separarated. At the checking, they told us "you have not informed us you travelled with kids !". A huge food box is given with almost nothing inside. I am ok with no food given but please make sure you do not waste and pollute for no reason"

Negativ: "Flight was delayed for 30 minutes. There was no announcements, you had to walk to the gate and ask the staff personally."