Finde günstige Flüge nach Sydney

"Good"

Positiv: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Negativ: "Can't think of anything, everything was very good."

Negativ: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"

Positiv: "yes. great travel and crew"

Positiv: "Crew was great. They made up for mistakes in a positive and amenable way."
Negativ: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Positiv: "Plane quite empty so lots of space."
Negativ: "Service not very attentive, had to repeatedly ask."

Negativ: "Again very impressed with Qatar Airways service on the board"

Positiv: "Die Crew war sehr nett und zuvorkommend."
Negativ: "Die Maschine war schon etwas alt."

Positiv: "Seat more comfortable ."
Negativ: "there is need to improve food & entertainment section."

Negativ: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."

Positiv: "Crew was amazing and food was Delicious as compare to other airlines."
Negativ: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."

Positiv: "Food was good and so was the crew, entertainment was better than expected."
Negativ: "Obviously the seat could have been roomier but still good."

Positiv: "War alles sehr gut!"
Negativ: "Nichts"

Positiv: "Nice new plane Very friendly staff Acceptable entertainment system best is that you can skip the annoying advertisements"
Negativ: "Not enough personnel to serve food and drinks, way too slow Would work faster with two crew members per trolley. Run out of food until it was my turn... Seats are stiff and can be more comfortable like Qatar as in other Planes Choice of alcoholic drinks are limited, but this seems to be an issue with Qatar It seems Qatar likes to fill up middle seats instead of using the free aisle and or window seats"

Positiv: "Everything"
Negativ: "Nothing"

Positiv: "The crew were very friendly"
Negativ: "I was made to gate check my hand luggage."

Positiv: "The entertainment was reasonable, I enjoyed the festive choices."
Negativ: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Negativ: "3,5h verspätet"

Negativ: "i did not like the baggage policy for cabin baggage, where i am not allowed to carry my personal item and a carry on separately."

Positiv: "Nothing much."
Negativ: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Positiv: "Super Service Super Personal Pünktlich Essen war gut Tolle Filme"

Negativ: "Small chairs"

Negativ: "Was war denn hier los? -Beim Boarding mindesten 35°C im Flugzeug - nach 1 Std. Flug nur noch 15°C! -nicht ann alle Kinder wurde etwas zu spielen ausgeteilt. -Kinder bekamen nicht zu erst das Essen - trotz, dass das Flugzeug nicht voll besetzt war, ware nicht alle angebotenen Speisen vorrätig"

Positiv: "1: Flugpersonal wieder sehr gut. 2: Kleines Frühstück wurde zur Verfügung gestellt wegen verpassten Flug. 3: Wurden automatisch in den nächsten verfügbaren Flug gebucht."
Negativ: "1: Nach Boarding wurde der Bus voll geladen mit Menschen fuhr aber nicht sofort zum Flieger. Wir mussten ca 20 Minuten im vollgesteckten Bus warten bis wir aussteigen konnten. 2: Flug hatte wieder spätere Abflugzeit von 30 min. 3: Meiner Meinung nach könnte bei einem verpassten Flug eventuell ein Upgrade in die Business Class erfolgen, wenn man schon Stunden am Flughafen warten muss und viel später als geplant zuhause ankommt."

Positiv: "1: Flugpersonal sehr gut und bei der Situation hilfsbereit. 2: Gekühlte Getränke wurden serviert."
Negativ: "1: Flug wurde mindestens 6 mal zeitlich verschoben. 2: Wir mussten 1 1/2 Stunden in einem ungekühlten Flugzeug auf den Abflug warten bei 30 Grad Außentemperatur. 3: Uns wurde VERSPROCHEN wir erreichen unseren Anschlussflug - haben wir nicht. 4: Gäste wurden nicht aufgeklärt warum die eine Verspätung von fast 4h zustande kommt."

Positiv: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Negativ: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."

Positiv: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Negativ: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Negativ: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Positiv: "Attentive"
Negativ: "Nothing it was great"

Positiv: "process quick and efficient"
Negativ: "average seats"

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Bester Service den ich je erlebt habe"

Positiv: "Best host staff"

Positiv: "Good service!! Good food!! Great staff!!"

Negativ: "Bad app don’t trust"

Positiv: "Great Staff"
Negativ: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."

Negativ: "Business class luggage came late."

Positiv: "the attention in general for me was excellent."
Negativ: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"

Positiv: "On time and efficient"
Negativ: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."

Positiv: "350 von München nach Doha traumhaft. Personal auf beiden Flügen sehr gut."
Negativ: "777 von Doha nach BKK leider etwas alt."

Negativ: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."

Positiv: "Gutes Essen, große Auswahl beim Entertainment"
Negativ: "Entertainment Display hatte schlechte Qualität, leider seltene Getränkeangebote bei einem 12h Flug! nicht ganz so gute Beinfreiheit!"

Positiv: "Sehr nettes Personal, sehr gutes Essen! Super Entertainment! Angenehme Beinfreiheit! Immer wieder Getränke angeboten bekommen!"
Negativ: "Leider ca. 1h später gestartet, wegen technischer Probleme... aber besser am Noden gelöst, als in der Luft aufgefallen!"

Positiv: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Negativ: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."

Positiv: "The staff are outstanding! Friendly, helpful and accommodating."
Negativ: "Poor choice of movies. Their 'world' movies should have subtitles"

Positiv: "Alles war hervorragend -sauber, Personal sehr professionell und Flug war pünktlich gestartet und gelandet."

Positiv: "Gulf Air ist ausgefallen und wir wurden auf THAI umgebucht Nicht empfehlnswert!"
Negativ: "Früher war die THAI mal gut, jetzt nicht mehr. Nur das Essen war besser als bei Gulfair"

Positiv: "Flight attendant service is spot on, quick and most of all, very friendly!!"
Negativ: "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"

Positiv: "Seat not comfortable but it was an airbus so that’s normal."
Negativ: "Entertainment was unusable picture sounds skipping all over!"

Positiv: "Service"
Negativ: "Improve food Better movies"

Negativ: "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."

Positiv: "Crew was friendly."
Negativ: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."

Positiv: "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."

Positiv: "Die 777 auf dem Rückweg von bkk war definitiv enger bestuhlt als auf dem Hinflug von München. Viele haben sich darüber beschwert. Essen ok."
Negativ: "Zu enger Sitzabstand, kein Vergleich mit Emirates. Die Filmauswahl eher spärlich und auf deutsch die Ausnahme. Thai baut qualitativ sehr ab...bin da besseres gewöhnt."

Positiv: "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
Negativ: "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"

Positiv: "A young very professional crew made the journey a pleasant trip"
Negativ: "Nothing really"

Negativ: "50 min delay so I missed my connection"

Positiv: "Toiletten Sauber. Essen (Fruit pattern) war sehr gut"
Negativ: "Mehr Wasser anbieten"

Positiv: "Superflug"
Negativ: "Nichts"

Negativ: "Moré communication about the long delay."

Positiv: "Sitz war alt und abgenutzt. Crew war durchschnittlich freundlich."
Negativ: "Bessere Sitze. Freundlichere Crew."

Negativ: "Trotz Flug während des Tages mussten die Fenster abgedunkelt werden ... total gegen den Biorhythmus."

Positiv: "We landed safely. Ultimately, that’s all that matters."
Negativ: "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"

Positiv: "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
Negativ: "Economy seats aren't so great on any carrier."

Positiv: "Comfortable seats, good entertainment options"

Negativ: "Auswahl für essen (Vegan) nicht möglich, die bordunterhaltung nur auf wenigen Monitoren"

Positiv: "Food and entertainment were consistently good."
Negativ: "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."

Positiv: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."

Positiv: "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
Negativ: "boarding using bus!"

Positiv: "Crew service were good and kindness between FRA to BKK."

Positiv: "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
Negativ: "The screens had pretty bad resolution"

Positiv: "die Flugbegleiter sind sehr freundlich und zuvorkommend"
Negativ: "thai erzwingt den checkin am counter und öffnet erst 2std vor abflug....keine lounge, keine sitzgelegenheit....man ist zum herumlungern gezwungen....der maschine sieht man innen auch an, dass die besten Zeiten vorbei sind und irgendwie ist man froh, wenn man im Schmuftelbus sitzt um zur immigration zu gelangen.....NULL BusinessClass feeling. die lounge in Vietnam ist bemüht, aber wertschätzung sieht anders aus"

Positiv: "Food service on a one hour flight."
Negativ: "Nothing."

Positiv: "Personal, Sitzplätze, Menü etc"
Negativ: "Die Verspätung, wenige deutschsprachige Filme"

Positiv: "Zuerst mal zum Negativen... Die Zwischenlandung in Bangok erfolgte eine halbe Stunde zu früh.... Betreuung, Essen und Getränke war absolut i.O. Moment..., habe noch was negatives... Es gab kein Campari Orange. War leider alle. Der Gin Tonic als Aperativ tat es aber auch. Wenn es irgendwie geht, fliegen wir seit 10 Jahren mit Thai. Vorzugsweise versuchen wir die A380 zu buchen., aber die Triple 7 ist auch i.O.."
Negativ: "Hatte ich zuvor schon geschrieben. Und war eher scherzhaft gemeint."

Positiv: "New plane, nice. Entertainment system is good but limited selection"
Negativ: "Gate very far away, a good 700 meter walk! And very long immigration queue."

Positiv: "Nice staff"
Negativ: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"

Positiv: "Quick flight with food service and entertainment"

Positiv: "The flight was smooth and quick. The meals were delicious too"
Negativ: "Long time getting through Frankfurt airport security"

Positiv: "Super Personal und Essen war gut. Kommen oft vorbei und bringen Getränke oder in der Küche holt man sich mal ne Banane. Gerne wieder."
Negativ: "Plastikbesteck ist nicht Stade of the Art"

Positiv: "We boarded on time, the crew were fantastic...very friendly and helpful. Food was plentiful but the salmon was somewhat dry. There were other options offered. The entertainment system worked but some more recent movies would have been appreciated."

Negativ: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."

Positiv: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Negativ: "Entertainment system and seats are old."

Positiv: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Negativ: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."

Positiv: "Overall experience Staff"
Negativ: "Eating time on tarmac Entertainment is oldish"

Positiv: "Service, client treatment, food"
Negativ: "N/a"

Positiv: "Das Personal wie immer nett und aufmerksam."
Negativ: "Essbesteck jetzt auch in Plastik."

Positiv: "Crew were polite and nice. Food was good"
Negativ: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."

Positiv: "Überpünktlicher Abflug, Personal gut und freundlich"
Negativ: "Sitzabstand etwas wenig ..........................."

Positiv: "Das Personal an Bord ist sehr freundlich und hilfsbereit, zuvorkommende."
Negativ: "Das Essen an Bord ist sehr gut."

Positiv: "Excellent service everything was perfect. Want to fly again on thai."

Positiv: "Service was great, food options were good. I have no complaints."
Negativ: "I have not complaints about this trip."

Positiv: "The flight was awesome, the food was delicious and the delay was shot"
Negativ: "None"

Positiv: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Negativ: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."

Positiv: "Das Boarding war sehr pünktlich"
Negativ: "Essen sehr gut und reichlich Peronal freundlichen wie jeder Arlein Ist."

Negativ: "Worn out old 777. The seat cushion could’ve been made of wood!! Not good for a 12 hour flight!!!"

"Not the first time we have experienced defective entertainment system on this trip. It should be upgraded."

"Never booked this flight"

"Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein"

Positiv: "Boarding was efficient and the crew were nice."
Negativ: "the seating is horrible. it was the tightest seating I've ever experienced."

Negativ: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Positiv: "Very nice airplane and pleasant crew"

Negativ: "Klm is the best, even on a 40min they served small breakfast."

Positiv: "Terrific hot breakfast in bus. class"
Negativ: "Window did not darken like the others."

Negativ: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Positiv: "Crew were excellent"
Negativ: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Positiv: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Positiv: "KLM STAFF WERE VERY PROFESSIONAL"
Negativ: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."

Positiv: "Top sympathische Crew"

Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."

Positiv: "Unkompliziert"
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."

Negativ: "1. In Flight Entertainment 2. Controlled In Flight Temperature"

Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."

Positiv: "No delay and nice staff"

Positiv: "Nice staff and no delay"
Negativ: "Instead of crisps maybe a bit of cheese or crackers"

Positiv: "The friendliness of the crew"

Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"

Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."

Negativ: "pünktlichkeit"

Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."

Positiv: "Nichts"
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"

Positiv: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Negativ: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Negativ: "They left my bag off the plane. Ridiculous."

Positiv: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Positiv: "Cabin facilities"
Negativ: "They didn’t bring one of my bags"

Positiv: "Nothing"
Negativ: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Positiv: "Overall KLM experience is good"
Negativ: "Food quality was mediocre for a business class flight."

Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"

Positiv: "was a standard flight, in a standard quality - nothing bad"

Positiv: "Nice aircraft"
Negativ: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Positiv: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Positiv: "super"
Negativ: "alles gut"

Positiv: "Alles ok"

Positiv: "great crew and comfortable flight."
Negativ: "sceens in the plane to show map and direction of travel"

Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"

Positiv: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Negativ: "Less legroom, storage space, bad food, few movie options."

Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"

Positiv: "Nice people and good service"
Negativ: "Not much"

Positiv: "Landing"
Negativ: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Positiv: "Crew where awesone and the choice of entertainment was fantastic"
Negativ: "Seats way to close together"

Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."

Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."

Positiv: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Positiv: "The seats seemed to have more space on this plane which was nice."
Negativ: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Negativ: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

"Always exceptional service"

Positiv: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Negativ: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Negativ: "Short and sweet"

Positiv: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Negativ: "N/A"

Positiv: "Nette Crew, Privatsphäre und leckeres Catering"
Negativ: "Boarding"

Positiv: "Very friendly crew"
Negativ: "In-flight system had some errors"

Positiv: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Negativ: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"

Positiv: "Pünktlichkeit"
Negativ: "Nur süße Snacks, nichts salziges"

Positiv: "n/a"
Negativ: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Positiv: "Freundlichkeit des Personals"

Positiv: "Despite being a short flight, they gave food"
Negativ: "Nothing. All ok"

Negativ: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Negativ: "Die Bestuhlung der Business Class in der Boeing 777 ist unbequem. Es gibt wenig Ablagemöglichkeiten. Die Anordnung ist 2-3-2, und die Fensterplätze und der mittlere Sitz hat keinen Zugang zum Gang. Man muss bei diesen Sitzen die Nachbarn belästigen. Finde ich gelinde gesagt suboptimal."

Negativ: "Seats were too close together."

Positiv: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Negativ: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Positiv: "Flight was on time."
Negativ: "In flight complimentary food and drink service could have been better."

Positiv: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Negativ: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Positiv: "The entertainment options were great."
Negativ: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."

Positiv: "Mit einer Ausnahme war die Crew wenig motiviert"

Negativ: "The craft is a bit old. Harsh landing."

Negativ: "Plane is old and entertainment facilities are no longer appropriate"

Positiv: "The crew was very helpful in all respects."
Negativ: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Negativ: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Positiv: "Crew was very friendly. Food was excellent"

Negativ: "Sehr laut! Eng gestuhlt"

Positiv: "Amazing crews!"
Negativ: "N/A"

Negativ: "4 Stunden Wartezeit am Flughafen leider zu lang:("

Negativ: "WiFi"

Negativ: "Better in flight entertainment"

Negativ: "Flug kommt Mitten in der Nacht in Paris an. Da die Verbindung zum Anschlussgate noch geschlossen war, mussten wir formal nach Frankreich einreisen um zum Gate nach München zu kommen. Dort darf man sich im ungeheiztem Gate noch mindestens 2 Stunden die Zeit vetreiben."

Positiv: "Die Crew war nett"
Negativ: "Sitze waren sehr verschlissen, bzw. funtionierten teilweise nicht. Bordunterhaltung war nur auf einem Monitor möglich der andere Monitor funktionierte nicht."

Positiv: "DIY snack area"
Negativ: "Food and seating"

Positiv: "Nette Besatzung, Kleiigjeit zum Essen und Trinken"
Negativ: "Sehr wenig Platz, wenig zum Essen"

Positiv: "The crew were polite and friendly"
Negativ: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Negativ: "Verspätung"

Negativ: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."

Positiv: "Just a routine flight but done with perfect execution."
Negativ: "Nothing."

Positiv: "It was a nice plane and boarding was well organized."
Negativ: "I was assigned a middle seat, if not for that I would have given a higher rating."

Positiv: "Flug war kurz, dennoch gab es Getränke. Das war super!"

Positiv: "Flugpersonal war außerordentlich aufmerksam und freundlich. Der Flug mehr als entspannt. Auch das Essen war super!"

Positiv: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Negativ: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Positiv: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Negativ: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."

Positiv: "Alle ok, Personal freundlich zuvorkommend"
Negativ: "kleiner Snack mit Kaffee, alles gut für den kurzen Flug."

Positiv: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Negativ: "Business class seats weren’t comfortable and too narrow no entertainment."

Positiv: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Negativ: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."

Positiv: "It was a wonderful flight and service . Hospitality and welcoming."
Negativ: "Nothing everything was amazing ."

Positiv: "Nice staff, very professional and helpful."

Positiv: "Food and service was good and price was acceptable"
Negativ: "Very long route"

Positiv: "It was ok fligh"
Negativ: "Food was not so good"

Positiv: "Flight landed 15min ahead of schedule. Good seating (29C in 777-300 ER), Good choice on entertainment program, also in german language."
Negativ: "Ordered meal not available (ok, AF staff was on strike)"

"I had a senior citizen travelling with me in business class while I was travelling in Economy. The return trip from Chicago was okay. However, the ground crew need proper training and need to ensure proper handling of passengers who have special needs. There were two people who needed wheel chair access including my mom. While they got a wheel chair for a person whose travels ended in Abu Dhabi, they did not accomodate for my mom who needed wheel chair access as well. They wanted her to walk instead. They made a big deal in providing wheel chair access to her and only provided the wheel chair once we strongly complained about it. This was also an issue as the plane was not connected via a jetway and was connected with stair cases. They were informed previously that my mom needed wheel chair access through out her trip. It was just a general lack of planning on Etihad's part. The flight was delayed due to technical issues as well and we left 30 minutes late. In addition, my mom was requested the Asian Meal and she was informed that the Asian Meal was not requested in business class. This was deplorable as she was unable to eat much on the flight from Abu Dhabi to Chicago. All in all, the business class experience was not great and would consider other airlines who could do a better job in handling special requests. The departure flight from Chicago was a different experience and the crew on the oubound flight from Chicago was extremely helpful and provided food choices that my mom enjoyed. That was thee epectation from Etihad on our return. However, the ground crew and the in-flight crew were more mediocre in providing the service. My mom did not sleep well on the flight as well and did not have much appreciation for the in-flight entertainment. For a business class expereince, the expectations were higher. However, the experience turned out to be more mediocre."

Positiv: "The seat. The BC lounge , the A380 BC. The food the service all ex excellent !"
Negativ: "The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all"

Positiv: "Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness."
Negativ: "Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air."

Positiv: "nothing"
Negativ: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"

Positiv: "Seats were comfortable and staff were helpful when approached."
Negativ: "Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options."

Positiv: "Nette Crew, Mahlzeit o. K."
Negativ: "Sitzkomfort in Eco mäßig."

Positiv: "Crew war total lustlos. Es wurden auf dem gesamten Flug nur zwei mal Getränke angeboten. Auf Nachfrage wurde nur auf die bald anstehende Service Runde verwiesen. Getränke wollte man nicht verteilen."

Negativ: "There was no complimentary toothbrush, and socks to wear like other international flights. To disembark from plane you have to go down stairs, which is not easy for seniors. And the same to board in the plane."

Positiv: "Etihad ist eine unsympathische Airline"
Negativ: "die sind nie besonders kundenorientiert, besser man fliegt Gulfair"

Negativ: "Der Crew hat sich mehr mit sich beschäftigt und waren ganze Nacht sehr laut in ihren Ecke,da es eine Nachtflug war war schlecht zum schlafen"

Negativ: "Die stuardess"

Positiv: "Overall service"
Negativ: "I had to check in my cabin bag"

Positiv: "Flug war pünktlich"
Negativ: "Koffer konnten nicht durchgecheckt werden Man sollte 1 Stunde vor Abflug am Gate warten Coral First Class Lounge in Phuket mit Mini-Angebot Sitze in der BusinessClass unbequem und sehr kurz altes Flugzeug (777) Essen für Business Class eklig und zog sich 2 Stunden hin Crew war freundlich"

Negativ: "We lost an item and while we are in airport waiting for next flight even though we know it would have got recovered by airport staff there is no way of getting it back unless we download a form online , print , fill the form and sign , scan and send it in email to lost and found team. This is unlikely and complex process for anyone while in airport to get access to print, scan etc. we wish this was more simpler process Cabin was too cold and staff deny bluntly to make any adjustment saying some other set of passengers complained that cabin is warm.. I have not seen anyone who could sit around with out blanket on them and we had to get double blankets and wrap ourselves in there"

Positiv: "alles okay"
Negativ: "Essen abscheulich Bustransfer zum Flieger Reihe 23 ist sehr eng"

Positiv: "Alles gut - motiviertes Personal - alles in working order. Vorspeisen sogar lecker 30 Minuten früher angekommen."
Negativ: "Die Lounge in AUH ist hektisch und fürchterlich überfüllt. Die Essensqualität teilweise abenteuerlich schlecht wie beim zerkochten Sushi. Die Lounge ist zugig und kalt. Jacke mitnehmen!!"

Positiv: "Not much"
Negativ: "- Very noisy and old airplane - Since it's old, the legroom in economy was poor and the business class was looking like it was built in the 80s. It was really cramped even in the business class - If you bring your own headphones, make sure they're noise cancelling since it's noisy on the plane - And if you bring your own headphones, you need those old 2 pin style connectors as well. The ones that Ethiad give you are super low quality. - Screen resolution on those screens is really bad, you can view every pixel on the screen and brightness doesn't go all the way up either."

Positiv: "Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv."

Positiv: "Nettes Personal"
Negativ: "Sitze in der neuen 787 sind deutlich enger im Vergleich zum A380. Essen ist schlecht."

Positiv: "Nettes Personal, Sitze sind im A380 hervorragend (Eco)"
Negativ: "Das Essen ist wirklich schlecht für eine 5 Star Airline. Und das neue Platzvergabeverfahren für eine Premiumairline ist auch ärgerlich, da man für einen Wunschplatz ca. 25€ zahlen muss. Ablauf für den Flug von Sydney nach Abu Dhabi sehr komisch. Start um 15:15, direkt eine Mahlzeit serviert, dann für 11 Stunden Licht aus. Kurz vor der Landung nochmal Essen (ca. 22:30)."

Positiv: "Crew war nett"

Negativ: "Sehr schmale, enge Betten Crew nicht sehr motiviert Chaos in Abu Dhabi, komplett überfüllter Flughafen. Schon beim Check in in FRA inkompetente Mitarbeiter mit ewiger Wartezeit. 1 Stunde Transitwarten in Abu Dhabi, da kein Fast Track offen. Dumme Mitarbeiter"

Positiv: "Der Check in in Stockholm war gut - den machte auch SAS"
Negativ: "Business Class: zu dritt in einer economy reihe"

Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"
Negativ: "Der Sitzabstand ist sehr klein, die Sitze mässig komfortabel. Schade für eine solche Fluggesellschaft."

Positiv: "Freundliches Personal, grosses Unterhaltungsangebot, pünktlicher Flug"

Negativ: "Food needs to get better."

Negativ: "1. Not smiley at all. 2. I asked for a blanket as my 2 yrs old was sleeping and I have to ask three times and finally I got it. 3. I asked for arrival form 40 min before landing and the air hostess said later and she didn’t give me one ."

Positiv: "Stewardess and stewards were courteous"
Negativ: "Long and laborious boarding in DC and Abu Dhabi."

Positiv: "The flight itself was good when it eventually left."
Negativ: "Boarding was chaotic. There was another Virgin flight leaving Launceston at the same time so the lounge was very busy. Our flight was late while the other was on time and there were no announcements that our flight was delayed. The screen over the gate also did not show our flight details at any stage, even when it eventually boarded.. I'm familiar with Launceston airport so it was okay, but for someone not familiar, especially an international visitor, it would have been confusing as to which flight was which especially as no announcement or visual display was given that our flight was running late."

Positiv: "Flight was punctual. A380 is a nice plane to fly on, but see other comments. Entertainment choices are good, but see other comments."
Negativ: "On arrival at Sydney, discovered my bag damaged. The metal cage that holds the handle slider had been broken so they must have really thumped the bag. Re windows and cabin lighting. Flight left Abu Dhabi at 21:50, landed Sydney at 17:50 next day. The cabin was kept in darkness until 3pm Sydney time / 9am Abu Dhabi time. This only gave us 2 hours of daylight on Tuesday, terrible in trying to adjust to a new timezone!! Even going off Abu Dhabi time, why wait till 9am to turn on the lights and raise the windows? No-one sleeps that long and it creates too much darkness. Please turn on the lights and raise window shades a few hours earlier to help our body clocks adjust. The view of the world outside the window is also interesting! Re entertainment system: with some airlines you can use the entertainment system immediately on embarking but with Etihad you have to wait till airborne. Considering boarding begins an hour before departure, that is a long time to sit waiting without being able to use the entertainment system. Re comfort: I don't know why, but the Etihad A380 seats have this weird head rest on one side that can't be folded flat. I found it quite annoying. Also when you recline the seat, it also goes forward scrunching you towards the seat in front. I found the Emirates A380 seat a lot roomier and more comfortable."

Positiv: "Alles ok"
Negativ: "Alles ok"

Positiv: "War alles ok"
Negativ: "Essen war gut"

Positiv: "Koffer nicht mit in Germany angekommen"
Negativ: "Essen war ok"

Positiv: "Zu kurze umsteig Zeiten"
Negativ: "Essen war ok"

Positiv: "The new A380 was great"
Negativ: "It was freezing cold Trays were left in front of passengers for too long Entertainment options were poor"

Positiv: "SERVICE WAS PERFECT"
Negativ: "FOOD WASN'T GOOD"

Positiv: "Habe immer wieder negative Bewertungen gelesen. Kann das nicht nachvollziehen. Airline ist absolut vergleichbar mit Qatar Airlines."
Negativ: "Das einzige, was nicht besonders ist, ist der Flughafen von Abu Dhabi."

Positiv: "Aircraft wasn’t too full and crew were happy for us to spread out a bit."

Negativ: "Ein schneller Flug ohne großartigen Service"

Negativ: "Sehr enge Sitzabstände - nichts für große Menschen."

Positiv: "Nice 777"
Negativ: "Quality of the food very bad"

Positiv: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Negativ: "N/A"

Negativ: "Food can be better (and has been in the past). Limited choice in entertainment. Crew could be more polite"

Positiv: "personal ok, Essen dieses Mal sehr gut, was aber natürlich immer subjektiv ist. Aber nachdem ich vorher immer Kichererbsen bekommen habe, war ich über Tofu mit Reis sehr glücklich."

Positiv: "Personal wie immer ok"
Negativ: "Die Sitze kamen mir sehr beengt vor, das Essen konnte ich mir vorher aussuchen, da ich vegan esse, gab es auch die Möglichkeit, ein entsprechendes Menü auszuwählen, was ich sehr positiv finde. Das Essen selbst war so lala, aber im Flieger erwarte ich mir auch nichts besonderes"

Positiv: "787 ist sehr leise und bietet viel Platz"

Positiv: "The flight attendant with a thai name provided top service for everybody. Friendlier than business class service with other airlines. (Seat 20H)"
Negativ: "Leider nur Zugang zur Al Reem Lounge."

Positiv: "Lots of food and drinks offered often and tasted pretty decent."
Negativ: "I was given a baggage tag without any explanations on what that even means. It would have helped knowing I should keep it safe in case my luggage is misplaced or lost by Etihad- which is was! The seats are not that comfortable and I needed to stand a lot. Bathroom kept running out of soap and needed to wait long for staff to replace. Entertainment system was hard to use due to the person in front of me leaning their chair back the whole time so the screen was in my face."

Positiv: "Food"
Negativ: "On the dreamliner flights they have tried to cram a ton of seats in so if your over 5'8 you'll be very cramped with your knees under the seats and a strange headrest jammed I to your shoulder. I fly about 20 or 30k miles a year in economy and this is easily the most uncomfortably designed seat I've been in. More over the staff was incredibly dismissive and rude to all I witnessed then keep a older woman waiting for 45 mins for water and then dismiss her when she asked a second time. The check in staff was no better."

Positiv: "787 war sehr modern und leise viel Platz in Eco guter Recliner"
Negativ: "≈"