Finde günstige Flüge von Düsseldorf nach New York JFK (DUS - JFK)

Positiv: it was on time

Negativ: it was a poor food choice again.

Positiv: Speed boarding process.

Negativ: No entertainment system on a 3 hour flight...

Positiv: The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Negativ: We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

Positiv: Well oiled service machine.

Negativ: None.

Positiv: Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you

Positiv: Everything except the food

Negativ: The food is atrocious. Even if I have to pay to upgrade my meal, I would...

Negativ: at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)

Positiv: The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty

Negativ: The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled

Positiv: Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful.

Negativ: Information

Positiv: Gut, freundlich und pünktlich

Positiv: mit EW mal früher angekommen

Positiv: On time

Negativ: N/A

Positiv: Ticketpreis, Mitglied der Lufthansa-Gruppe.

Negativ: Hohe Mehrkosten für Aufgabegepäck sowie Sitzplatzreservierung mit mehr Beinfreiheit (bin 190cm groß und hätte im Normalsitz kaum sitzen können). Snacks kann man vergessen. Bei diesem Flug war kein Gratis-WIFI vorhanden; ist weniger ärgerlich wie beim Hinflug wo eines vorhanden war jedoch nicht funktioniert hat.

Negativ: Beinfreiheit: Knie eingeklemmt

Positiv: I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers.

Negativ: On both flights the control forty didn’t work.

Positiv: Muy cumplidos y personal amable

Positiv: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)

Negativ: A lot of delays, on both flights. We spent twice as much time waiting than flying.

Positiv: On time and friendly crew

Negativ: Boarding needs improvement

Negativ: Lost all our bags so couldn’t ski

Positiv: Just the cabin crew being nice

Negativ: Punctuality KLM is always late

Negativ: Very poor company . Not recomendet . Dont fligth wuit them

Positiv: Unfortunately there is not one positive thing I can say

Negativ: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Positiv: got it on time...even shorter than planned.

Negativ: 1. why leave the tv screens open all night when people sleep and want darkness? 2. too many bags on board and not in the trunk. 3. not enough blankets.

Positiv: Space between our feet.

Negativ: Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat.

Positiv: Ticketpreis, Mitglied der Lufthansa-Gruppe.

Negativ: Hohe Mehrkosten für Aufgabegepäck sowie Sitzplatzreservierung mit mehr Beinfreiheit (bin 190cm groß und hätte im Normalsitz kaum sitzen können). Snacks kann man vergessen. Bei diesem Flug war kein Gratis-WIFI vorhanden; ist weniger ärgerlich wie beim Hinflug wo eines vorhanden war jedoch nicht funktioniert hat.

Positiv: Gut, freundlich und pünktlich

Positiv: Super pünktlich

Positiv: Friendly and attentive crew.

Negativ: There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass.

Negativ: Flight was cancelled, difficult rebooking.

Positiv: WiFi während dem Flug mit 10 min Gratis Internetzugang (Try Zugang) und online on-Board Mediathek. da vergeht der Flug gleich schneller. Boardservice bietet nicht nur die üblichen Standard Sandwiche, sondern ausgefallenes von Food Start-up Unternehmern. Ebenfalls gut: die Rückenlehne ist verstellbar und Sitze bequem mit guter Beinfreiheit

Negativ: Leider war der Flug verspätet und das Board Personal überfordert und lustlos. Damit dann auch nicht freundlich. Deutsch und englisch wurde bei den Durchsagen nur gebrochen gesprochen. Grundsätzlich finde ich internationales Personal super, aber es sollte dann bitte verständlich sein. Erst recht Durchsagen und Sicherheitshinweise. Leider haben die Passergiere versteckt die Augen verdreht und gelacht. Auch nicht in Ordnung!

Positiv: Sauber

Negativ: Fast 90 Minuten Verspätung Service könnte etwas mehr auf Zack dein

Positiv: Es war wirklich alles hervorragend. Bestens, so möchte ich immer fliegen!

Negativ: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Negativ: Larger meals.

Positiv: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport

Negativ: No downsides at all

Negativ: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port

Positiv: Beinfreiheit im vorderen Bereich

Negativ: Check In mühsam, Gepäckstag beim Self Check In zum selbst ausdrucken, danach erst wieder anstellen, 2 Check in Agents, welche überfordert waren, pünktliches Einsteigen, dann 20 min warten im Flieger - Gepäck wurde erst eingeladen (war beim Check in schon klar, dass sich das nicht ausgehen kann), Snack dürftig und nicht erwähnenswert - Käsesandwich nähert sich der Grösse eines Tapas an, Wahnsinn, aber da dürfte man seitens der Fluglinie sparen/Gewinne machen können??? ...

Positiv: Gut, freundlich und pünktlich

Positiv: Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat.

Negativ: Vegetarian hot meal option was a little strange, but not terrible.

Negativ: 2h delay

Positiv: Es war wirklich alles hervorragend. Bestens, so möchte ich immer fliegen!

Positiv: WiFi während dem Flug mit 10 min Gratis Internetzugang (Try Zugang) und online on-Board Mediathek. da vergeht der Flug gleich schneller. Boardservice bietet nicht nur die üblichen Standard Sandwiche, sondern ausgefallenes von Food Start-up Unternehmern. Ebenfalls gut: die Rückenlehne ist verstellbar und Sitze bequem mit guter Beinfreiheit

Negativ: Leider war der Flug verspätet und das Board Personal überfordert und lustlos. Damit dann auch nicht freundlich. Deutsch und englisch wurde bei den Durchsagen nur gebrochen gesprochen. Grundsätzlich finde ich internationales Personal super, aber es sollte dann bitte verständlich sein. Erst recht Durchsagen und Sicherheitshinweise. Leider haben die Passergiere versteckt die Augen verdreht und gelacht. Auch nicht in Ordnung!

Positiv: Quick efficient boarding - on time.

Negativ: Not terribly comfortable seats but for short haul flights, just fine.

Positiv: Kapitän gab immer neuste Informationen durch zum Stand der Verspätung

Negativ: 2 Stunden Verspätung ohne Getränke oder Speise Entschädigung.

Positiv: crew was nice

Negativ: no air vent in my row. no complimentary food and drinks

Negativ: For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad.

Positiv: Crew professional and courteous. Smart looking cabin

Negativ: Boarding process slow and boarding groups in illogical order.

Positiv: Not a lot. Just that the departure was on time.

Negativ: This Business-class seat is a proper rip-off. The only difference from Economy is the in-between seat is not used. No extra leg room whatsoever. Economy from Honolulu to Los Angeles I had more leg room then this one. Unacceptable response from the crew: "that's how it's been the last years".