Stay was FAB - U - LOUS! I had read other reviews and would agree. Clean, spacious rooms. Cable plus. nice towels. Food from restaurant was good. Polite, speedy check-in and out. Gym was current. Slept so good, I missed the breakfast. I heard it was great too. Only suggestion, would be wifi included.
Staff was accommodating, polite, professional. Rooms were spacious and comfortable. I would absolutely stay here again and highly recommend it.
Complimentary drinks, great breakfast, staff was excellent People smoking outside the door, is disgusting
Gave us the wrong room but charged us for the other one. Terrible customer service!
My overall experience was okay but the parking was confusing. I would've liked for my parking to be free for staying with the hotel, especially because the rooms are pricy. I stayed at the Embassy in Philly and for $50 more I had a balcony, an extra bed and a larger living room area. I think this place is only valuable because of the location. I was able to walk to the lounge my boyfriend and I went to so that was great, was only seven minutes from our destination. There's not many late night food options though, we ended up driving to IHOP around 1 a.m. and it was a 20 minute drive.
Exceptional quality suite Beautfiul furnishings Impeccable front desk and staff service Not as close to the inner harbor as advertised
Good breakfast, suites are spacious and not that expensive.
Great breakfast, close proximity to the inner harbor AC didn't work very well, and the tv in the room was strangely placed where you couldn't watch it from the couch or bed
The bed, the kitchenette, the temperature control, the quiet; the breakfast buffet, the staff.
Grösse der Zimmer ist okay, die Sauberkeit insgesamt und der Zimmer waren vorbildlich. Wirklich zu empfehlendes Businesshotel.
Das Hotel hat seinen Glanz verloren. Die Flure waren muffig und die eingerichtet sind ist abgenutzt. Es mangelt an Charakter. Das beste an dem Hotel ist die zentrale Lage zum Binnenhafen und freundliches Personal. Muffiger Geruch Abgenutzte Möbel Staubig Zimmer
Everyone was very courteous and they upgraded my room without my asking. Parking a little pricey but that's the way it is anywhere downtown Baltimore. Valet feature is worth it.
nice bathroom Restaurant was good Great location Room seemed dated
I loved the facilities. Bathrooms are upscale. Very nice shower. The facilities and decor is tasteful and classy very calming and comfortable. The rooms are very spacious The carpet in the rooms need updating although there were 2 double beds there was plenty of room for Queen beds.
Out room was recently updated and was excellent. The hotel staff was courteous, helpful and friendly. The pool, spa and fitness room were first class. We enjoyed the entire experience.
The staff had a wonderful attitude and were very attentive to customer needs. The fitness room was great; the buffet breakfast was a good value. The hotel is located in the inner harbor. The in room Keurig worked. This was a nice stay Some of the furniture was pretty old but I really don't need anything fancy to put my clothes into.
Beds, pillows, access to pool. Some repairs needed, esp. in bathrooms and pool area. Pool closed at 10 PM. A fridge was in the room but no minibar/snacks. The smoke alarm flashed all night (brightly).
The Italian toiletries in the bathroom were lovely!
Water front rooms are excellent, the view of the harbor was fantastic, especially at night. The location was also ideal, right there in the harbor close to everything I wanted to see and do.
The room was beautifully decorated and had spectacular view of the harbor. Location is in walking distance to many tourist attractions and restaurants. We did not need to move our car during our stay. A free bus service Charm City stops close to hotel and was easy to use. The staff was very friendly When we arrived there was no valet parking available. The hotel parking lot said full but we pulled in anyway & found plenty of spots. ( we think they put full sign up to discourage people going to baseball game from parking in lot ) Parking too expensive : $30 per day
The Staff was most accommodating, they make you feel like family. they always greet you with a smile. Everyone was so helpful loved my stay there and will stay there again. It is close to a lot of places you can walk to, and walking distance to the stadiums. LOVE LOVE LOVE this hotel... The view over the Harbor was Fabulous!!! Not having a trash can by the little kitchen area, but I am a neat freak,
I stayed in the Sheraton in Dover, de and it was great. This past week however I stayed at the Sheraton in Atlantic City, nj and then in Baltimore Maryland and I must say I will not be staying at a Sheraton Hotel again. At both locations the rooms were dirty and the sweet sleeper beds were awful. I wish I had the same experience as I did in Dover.
The desk personnel (particularly Miss Evan and LeRoy) were immensely helpful. LeRoy even lowered our 2nd night stay - we booked a 2nd nite AFTER booking the first night, and got a $50 higher rate! They made us feel special, and we'll look for Sheraton Hotels first in the future. Letisha and Dawn were also very helpful when asking about the billing. One person at the desk - John (?) wasn't very pleasant or personable over the phone. Thank God we talked to different people when we arrived at the desk.
Location and view from room. On site parking. No
Staff was excellent! Beds were very comfortable.
The location of the hotel ideal for easy access to what our trip plans were. Restusraunts were expensive and parking was notinluded.
Lication and how great and kind everyone was.
Location No ethernet enabled internet connection in room. WiFi was very week in the conference rooms
I booked a month in advance for our one year wedding anniversary. I requested a king bed overlooking the harbor and received a confirmation on my request. Upon arrival, we were given a room on the 4th floor staring at the parking garage. I called the front desk, and was told to come downstairs. Service, hotel management staff
comfortable beds and pillows cost too high. I registered through (Pri-Med Conference) as part of a group and should have gotten group rates but don't think I did. the Sheraton is my first choice for a hotel but I am becoming unhappy with the cost. I may choose a different hotel next year. I attend this conference every year but the hotel costs are getting too high
Sauberes Hotel mit sehr freundlichem Personal an Rezeption. Außerdem eine ideale Lage in der Stadt. Kein Frühstück inklusive.
Zentral Lage zum Konfernez Center Zustand Lift schlecht, dieser ist auch sehr unhygienisch
Extrem freundliches und zuvorkommendes Personal
Freundlich und hilfsbereites Personal. Ich war begeistert von dem angeschlossen Grill. Kleines Badezimmer.
wir hatten innerhalb von drei Tagen nur einmal Zimmerservice!
Nähe zum Hafen, sehr nette Mitarbeiter Leider war der Pool erheblich kleiner, als das Bild vermuten ließ.
Location Destination fee
Location was great, staff was friendly Room smelled of smoke, even though it was supposed to be non smoking. Otherwise the room was very nice.
bed was soft staff was friendly the breakfast was basic, should not say hot breakfast
I'm not giving a poor review because I stayed there. I was not able to make it to Baltimore that day. I was not able to get a refund. We were not able to make it to Baltimore that day.
The hotel is a fun place to stay. The staff treats you like you're part of their family. The staff wear their own clothes, and the casual atmosphere is very friendly and welcoming. We didn't know that we had a microwave and refrigerator, or a hot breakfast buffet until we got there. It was a nice surprise, and we took advantage of all three. We will definitely stay at the Brookshire during our next trip to Baltimore.Special thanks to Yolanda at the front desk!
The location was perfect walking distance to the beautiful inner harbor. The view was great only because we were on an upper floor....our friends stayed on floor 2 and had a horrendous view of an old dedicated balcony. The accommodations were nice and staff was friendly. Our floor in front of the fridge in our room was always wet. The bathroom was pretty outdated and the fan in the bathroom had no purpose what so ever it was there for decoration and to make noise. Was upset that our room wasn't ready yet we got there at about 3 and did an early check in and said what time we would get there to ensure there would be no wait and we had to wait until 5oclock.
I was very pleased with the location of this hotel it is just a short two block walk to the harbor. The room was comfortable and the kitchenette was nice to have available although I did not use it. It is definitely decorated in a trendy style which was a nice change from your typical hotel. The other people staying there were mosly young couples. The hot breakfast that was included with our stay was great! It was a nice selection of items. There was very little I didn't like but I did not like that there was no iron available in our room. There was also no towel bar on which to hang our towels. I would have preferred that the bathroom be a bit cleaner (the tub was stained and there was dust in the corners).
comfy beds good breakfast smelly
It's a block from the harbor. The rooms are huge, clean and modern. Very quiet and comfortable!
It was a nice size room for the money The bed was to hard and there were no maps to get to attractions. Hotel staff did not really know directions.
Great cleaning staff. Room cleaned very well. Maintenance staff jumped on fixed only problem we had. Too limited of selection in morning for breakfast.
The staff were friendly and helpful. The rooms were very clean, the beds were very comfortable, the shower was great! Only stayed there 1 night but would certainly return or recommend. Was only about 7 miles from the Inner Harbor. The breakfast was excellant. We where disappointed that there was no resturant for dinner in the hotel. The only thing I can say negative is coming from the Inner Harbor to the hotel we had to drive through some area that were not the most desirable,we started to doubt our choice. The area did get better towards the hotel which was promising. The hotel is in more of an industrial area and the outside appaerance of the hotel throws you off. But when you walk into the lobby you know you made a good
friendly staff and breakfast. security needed/and info on cars expecially when alarm keeps on all night ...costumers can not sleep and causes irritabilities and unconfortabilities.
It was convenient to where I needed to be.
Great value. No.
The location was great for everything I needed and places I had to go. Yes, the Contin Brk need to be upgraded....I am a retired chef...If interested would like to be chef/manager of your rest. if the owner decide to open for Lunch and Dinner....pls contact: Lee Owens 434.390.5250 cell or home 434.223.8737
The hotel gives from the outside the impression as if it had not been mantained properly. The reception was clean and ok.The room had a rug with a big stain and the beds had had better times but were clean. The bathroom was clean and the shower worked fine. The sense of not clean and breakfast.
I only used my credit card once while I was in the US and it was in this hotel. However, a few days later, my info was used for an 800 Euro/1000 Dollar cell phone to be shipped to Malaysia...
fire alarm Saturday night and the fact we could not get back into our rooms for almost an hour because the elevators would not work and no stair access to 3rd floor. Very disappointed.
Staff was excellent, from the checkin by the employee named Emperus to the check out. Simply great service.
Very pleasant staff. Very accomodating as well. This is not their fault, unless they failed to communicate to you, but there is no "buffet breakfast" even available at this hotel. They do not have a buffet breakfast. And hotels really need to stop touting "continental breakfast" as any kind of perk. A few danishes and coffee do not make for anything special.
The management was awesome Need to change the main bath mat daily not the tab mat. I had the same one for 5 days
redsox game, aqurium, ft mchenry, fells point
I like the decor and atmosphere as well as location Guest elevator not enough
The time I stayed before in February It was dirty. Thye never cleaned my room
Allowing pets was a plus for us. She enjoyed her visit as much as we did.
All employees were very helpful. They freely provided helpful information pertaining to how to get to places and great info as to where to dine within a short walk. Unfortunately we had an issue with our room reservation and this did not sit well with us since we were traveling with our young son. We made a reservation that included a king bed. When we checked in they informed us that they "over-booked and did not have any rooms available with king beds. We informed them that we made the reservation that way because we needed the room for our son. Didn't matter. They did compensate us by giving us free/complementary breakfast and snacks but that didn't change our feelings or put us in a room with a king bed. We were given a room with two double beds and we made it work but it was not as convenient. We will seriously take this into consideration if and or when we use this site or make another reservation.
Great room and staff. Location is great Maybe we were just there on a bad weekend, but there were a lot of rowdy kids at the hotel. Noise was a problem.
start at the start there no way from the parking to the hotel with out going outside this is wong and nothing tell you this?? it said bar in room wong.
Nice room, pool was great, location in the heart of it all!! Very secure also. Nothing
freundliches Personal, liegt im Zentrum, guter Service, sehr gutes Frühstück, gute Parkmöglichkeiten
Freundliches und hilfsbereites Personal. Die Zimmer sind etwas veraltet und ein wenig heruntergekommen.
optimale Lage, Personal sehr freundlich, besonders an der Rezeption und Frühstücksrestaurant, große Zimmer. Nein
Kein WLAN verfügbar trotz Angabe auf Website
excellent location, room with good view
Great Gym, great location, walking distance to everything. Easy to find free parking two or three blocks further into Little Italy. Front desk staff seemed a little pre-occupied with other things. They were nice and answered our questions but quick to get back to folding and stuffing letters, and whatnot. Also odd that the front desk was split between two hotels. No big complaint though.
Location. Privacy. cleaniness . staff was professional and friendly Just the parking. 23.00 for parking after paying 250.00 dollars is rude awakening.
Staff was comforting and helped you find your way by making you feel very welcomed. Almost like staying with family. There was no stress of traveling. The location was perfect for our itinerary That we had to leave
great location with many nearby stores, shops and restaurants. Friendly, pleasent and very helpful staff.
The location of the hotel was the best part of the stay - within walking distance to the Inner Harbor, Fell's Point, and a reasonable distance to the ballpark - especially if you'd like to skip the drive/parking fees. The room was equipped with a Keurig, selection of K-cups and cream/sugar for those needing a quick caffeine fix. There's also a Starbucks located directly under the hotel. As expected with a hotel in a city, the room was on the small side. It was just big enough for a King bed and bathroom, with a very narrow hallway. The pillows were ridiculously small - barely bigger than a toss pillow which made for an uncomfortable night's sleep.
The location was great. I was able to see the Inner Harbor from my room window. It was walking distance to the National Aquarium, and many great restaurants and local sights. Parking is a little high, but the hotel validates so you can come and go as you please and don't have to worry about paying each time.
The gym mac was fabulous. Whole Foods Market a block away. Nice place to eat across the street, the Irish Pub, excellent. Reasonable. No
The doors to the bathroom were very small. Closet door was broken and hard to open. The refrigerator was in an awkward position.
The power was off for several hrs and my room did not get cleaned.
The cleaning staff was incredibly nice and friendly and willing to help. Beds were comfortable. The staff - they were rude, unfriendly and lacked any customer service skills. They lost 1 of my 2 room reservations. The only parking option is Valet and it costs $38.40 to park for ONE night. We waited 20 min for the valet guy to come park our car.
While staying at this hotel I had a bag of items stolen from my room, the staff was ridiculously rude every time I asked for anything and we were never given clean towels or new shampoo and conditioner during our stay. I was horrified with this hotel!
Location in Mount Vernon and proximity to transportation so we did not need to rent a car. Beautiful historic features. Staff were courteous and helpful.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Free jacuzzi inside the room No room service. Housekeeping missed my room all days of my trip. Uncomfortable spring mattress
the hotel does not allow smoking but doesnt have any signs to let guest know an on my firs night i was scammed out of 250.00$ because a hotel staff entered my room while i had my do not disturb sign on,
Old world charm. Spacious room. Beautiful marble bathroom. Thoughtful amenities. Expensive parking
This is a very nice hotel. Staff were very friendly and rooms were very clean and orderly.
Staff was wonderful. Room beautiful
Location Room rundown
There was dust every where nothing was clean. I couldnt sleep bc of all the dust
The room was spacious, the view was nice, the location was great. I would recommend it to anyone that is going to downtown Baltimore, and it seemed to especially cater to families. We had to change our reservation from 3 nights to 2 nights which the staff did without charge. The carpet was very dirty near the sink, the closet door could not be closed once opened, the fitted sheets came off the mattress every night (so that by morning I was sleeping on a bare mattress) and one of the elements on the stove top was not connected to the stove.
the view from our room was fantastic! great location and having the kitchen was convenient
the amenities, mainly the sport club Food but it is general in the US
The comfort and convenience were perfect for our needs. Having a living area and small kitchen allowed us to visit with family in a private space.
I liked having complimentary breakfast and dinnner, access to the pool and gym and the ability to cook in my room and open the windows. It was difficult for people phoning in to get through. Once my husband tried 4 times and kept being cut off. Also, the burner on the stove didn't work
The front desk staff worked to put us next to our children and grandchildren which we very much appreciated. They were efficient and warm: they gave an excellent first impression. The breakfast staff was also very helpful and generous. No valet parking. I realize that is likely not what this hotel offers, but my wife and I are older and it would have been nice to have had that service
Perfect room for the money spent Police sirens sounding off all the time
Plenty of room
Very satisfied overall, especially with the breakfast and the coffee station that was stocked at least until 5:00 PM. Room was very spacious, and comfortably held three of us. The key car I had quit working four or so times over just a few days, which was frustrating.