Mietwagen in Baltimore

Safety issues !!!

Positiv: Nothing to like in this place

Negativ: The cars are Filthy inside out. they don't take time to clean them, i had to change 3 cars to finally agree on one. the first one had a bold tires, the second one had scratches all over the car but you can't determine the damages as the body is dirty. the last one was OK with a bad tire sensor that kept displaying an error every time you start the car plus a change oil message that kept prompting. If i have time i would report them to the BBB. Not worth the money i paid. VERY disappointing that kayak list them on their website. i use to trust kayak!

Service

Positiv: The car was decent but smelled funny, change the oil light was on.

Negativ: Service was terrible, was promised unlimited miles before booking but it wasnt true, they said faster checkout with a major credit card but still had to jump through many loops to prove I had my own insurance even after acknowledging that my credit card would cover me, a way for them to try and sell me unnecessary add ons. Tried to explain it to the associate but she shrugged me off telling me it's policy, false advertising is what it is.

Never again

Positiv: The car worked.

Negativ: They were rude when we picked up the car, they were incredibly rude when calling our insurance provider, whom we know personally. They were incredibly vague about the drop-off policy and threatened an abandonment fee when I even brought it up. I called corporate to resolve the issue and the people I spoke to, serveral people, we're even more rude, dismissive, and insulting. I was out in hold mid-sentence and transferred without any notification to the stor, which had no idea why I'd been transferred. I completely regret using them. The car had an air freshener hanging from the nirror, but still smelled.

SCAM

Negativ: The facility was not at the airport. The facility was closed before I was even reasonably able to travel the 30 minutes from the airport to get there. They transfer you to their "sister" company at the airport and apply "airport" fees to hike up your reservation. They steal your money with a smile on their face.

Dienst

Positiv: Das Auto war anständig, aber es roch lustig, das Öllicht wurde gewechselt.

Negativ: Der Service war schrecklich, man versprach unbeschränkte Meilen vor der Buchung, aber es war nicht wahr, sie sagten, dass ein schnellerer Checkout mit einer großen Kreditkarte möglich war, aber immer noch durch viele Loops springen musste, um zu beweisen, dass ich meine eigene Versicherung hatte, selbst nachdem ich anerkannt hatte, dass meine Kreditkarte mich decken würde, eine Möglichkeit, mich zu versuchen und mir unnötige Zusatzleistungen zu verkaufen. Ich habe versucht, es dem Mitarbeiter zu erklären, aber sie hat mich davon abgehalten, mir zu sagen, dass es Politik ist, falsche Werbung ist das, was es ist.

BETRUG

Negativ: Die Anlage befand sich nicht am Flughafen. Die Anlage war geschlossen, bevor ich in den 30 Minuten vom Flughafen dorthin fahren konnte. Sie bringen Sie zu ihrem "Schwester"-Unternehmen am Flughafen und erheben "Flughafen"-Gebühren, um Ihre Reservierung zu erhöhen. Sie stehlen Ihr Geld mit einem Lächeln auf dem Gesicht.