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6,0
Positiv: did not work with Alamo staff at pick up. other persons desk. Told us to go to row 3 pick a car, do not come back. what? only 3 cars there and 3+ people looking for a car. Thought we were getting a Rav4 but ending with a VW GOlf (not impressed, need wheel work).
Negativ: Got what we thought we were paying for.
Bewertung von
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2,0
Positiv: Nothing.
Negativ: The rental agent was entirely off. He intended to block my credit card because I was not aware of the 300 security deposit. When I called the 1-800 number, I was informed that the security deposit would be 200, but at the counter office, it was different. Initially, I had reserved the car for two days; I let the agent know that I was only aware of the 200 security deposit because I made sure I had prepared we'll before planning on renting a car. I even asked him to show me where it says it's 300 on the website, but he couldn't. My total for the two days was 575, including the security deposit. My card didn't go through. I let him know it won't go through and that he should just rent out for a day, then he took my credit card. He swiped it four times and said it was still declining. At that point, I wanted just not to rent any further. But I said, let me call my bank to see what's happening, my banker informed me that the agent swiped my card for 575 instead of 436(for one-day rental). I went to meet the agent; he then asked me: did you top up your credit card, and is it cleared from blocks? Was that his intention when he was swiping my card severally and unnecessary. I told him exactly what the banker said, and he wasn’t embarrassed about it either. He kept on typing, and I asked, you’re just renting me a car; you’ve already imputed my personal information. What else are you typing? Why are you delaying my precious time? And so I also noticed the manager stepping out, and so did the agent probably talk about me, but that’s not my concern, I wasn’t in alamo because of those entities, and I did not care about how they rated me. I just needed to rent a car and go on my road trip vacation and return it in safe hands as I got it. My entire experience could have been much better. It is my first-time horrible experience at the alamo. And then, the car was dirty. Bear in mind we’re in a pandemic situation. What happened to protect customers? Truly a horrible experience.
Bewertung von
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10,0
Positiv: Drop off and pick up were super easy.
Negativ: More variety in car selection.
Bewertung von
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5,6
Positiv: Car was comfortable to sit and spacious.
Negativ: Oil light came on, car WiFi did not work and XM radio had expired. Car was dirty from inside.
Bewertung von
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8,0
Positiv: The rental processes a whole was seamless
Negativ: The car stalled and cut off twice so that could’ve been better
Bewertung von
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9,6
Positiv: It was simple to reserve the car online and just come in and pick it up. I loved the car and that I got the exact car that I wanted. The car was clean— pristine, and nice. Good gas mileage! Nice car!!!!
Negativ: The front person could have been friendlier, but he was helpful.
Bewertung von
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10,0
Positiv: yes
Negativ: all was good
Bewertung von
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9,2
Positiv: The Rogue was a great car.
Negativ: The cost. It was too much for the 2 week period.
Bewertung von
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9,6
Positiv: Staff was helpful, there were no lines (plenty of staff), car was in perfect condition.
Negativ: Signs driving onto the property for where to drive for return were a little confusing, but there were plenty of staff to direct me.
Bewertung von
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8,8
Positiv: Drop off was very easy.
Negativ: The car actually did not have a full tank of gas when I picked it up. 7/8ths full but was in a rush so did not mention it.
Bewertung von
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10,0
Positiv: Easy pick-up and drop-off; good price; good car.
Negativ: Not sure.
Bewertung von
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2,0
Negativ: You need to add on website you only take credit cards I drove 40 mins away from my house to find out you only take credit cards worst place ever
Bewertung von
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10,0
Positiv: Drop off and pick up were super easy.
Negativ: More variety in car selection.
Bewertung von
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9,6
Positiv: It was simple to reserve the car online and just come in and pick it up. I loved the car and that I got the exact car that I wanted. The car was clean— pristine, and nice. Good gas mileage! Nice car!!!!
Negativ: The front person could have been friendlier, but he was helpful.
Bewertung von
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10,0
Positiv: yes
Negativ: all was good
Bewertung von
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9,2
Positiv: The Rogue was a great car.
Negativ: The cost. It was too much for the 2 week period.
Bewertung von
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9,6
Positiv: Staff was helpful, there were no lines (plenty of staff), car was in perfect condition.
Negativ: Signs driving onto the property for where to drive for return were a little confusing, but there were plenty of staff to direct me.
Bewertung von
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8,8
Positiv: Drop off was very easy.
Negativ: The car actually did not have a full tank of gas when I picked it up. 7/8ths full but was in a rush so did not mention it.
Bewertung von
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10,0
Positiv: Easy pick-up and drop-off; good price; good car.
Negativ: Not sure.
Bewertung von
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6,0
Positiv: did not work with Alamo staff at pick up. other persons desk. Told us to go to row 3 pick a car, do not come back. what? only 3 cars there and 3+ people looking for a car. Thought we were getting a Rav4 but ending with a VW GOlf (not impressed, need wheel work).
Negativ: Got what we thought we were paying for.
Bewertung von
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2,0
Positiv: Nothing.
Negativ: The rental agent was entirely off. He intended to block my credit card because I was not aware of the 300 security deposit. When I called the 1-800 number, I was informed that the security deposit would be 200, but at the counter office, it was different. Initially, I had reserved the car for two days; I let the agent know that I was only aware of the 200 security deposit because I made sure I had prepared we'll before planning on renting a car. I even asked him to show me where it says it's 300 on the website, but he couldn't. My total for the two days was 575, including the security deposit. My card didn't go through. I let him know it won't go through and that he should just rent out for a day, then he took my credit card. He swiped it four times and said it was still declining. At that point, I wanted just not to rent any further. But I said, let me call my bank to see what's happening, my banker informed me that the agent swiped my card for 575 instead of 436(for one-day rental). I went to meet the agent; he then asked me: did you top up your credit card, and is it cleared from blocks? Was that his intention when he was swiping my card severally and unnecessary. I told him exactly what the banker said, and he wasn’t embarrassed about it either. He kept on typing, and I asked, you’re just renting me a car; you’ve already imputed my personal information. What else are you typing? Why are you delaying my precious time? And so I also noticed the manager stepping out, and so did the agent probably talk about me, but that’s not my concern, I wasn’t in alamo because of those entities, and I did not care about how they rated me. I just needed to rent a car and go on my road trip vacation and return it in safe hands as I got it. My entire experience could have been much better. It is my first-time horrible experience at the alamo. And then, the car was dirty. Bear in mind we’re in a pandemic situation. What happened to protect customers? Truly a horrible experience.
Bewertung von
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5,6
Positiv: Car was comfortable to sit and spacious.
Negativ: Oil light came on, car WiFi did not work and XM radio had expired. Car was dirty from inside.
Bewertung von
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2,0
Negativ: You need to add on website you only take credit cards I drove 40 mins away from my house to find out you only take credit cards worst place ever
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