Boston Omni Parker House Hotel

Kayak screwed up

Positiv: When we arrived the hotel was sold out and did not go or our "guaranteed reservation" for a double room. We were instead offered a full size bed and a cot for the same rate even though the room sells for $50 less. Spent most of our night on the phone with Kayak who didn't care. Says it's non refundable yet how they can say it's a guaranteed reservation when clearly it's a maybe!

Negativ: Horrible customer service by hotel manager and kayak. Hotel didn't offer to call around or find other accommodations for us.

Negativ: Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.

Old Building - Outdated Room

Positiv: Nice Location

Negativ: Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !

Needs to be renovated badly

Positiv: Rooms small. Views terrible. Bathroom really small. If you can, select another hotel.

Negativ: Small. Needs renovations

Old hotel well kept and clean but small room and b

Positiv: Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean.

Negativ: Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level