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Die Lage ist ideal! Man kann leicht zu Fuß zu allen wichtigen Sehenswürdigkeiten in Boston. Es wäre nett gewesen, wenn man einen Kühlschrank auf dem Zimmer hätte.
Leider haben am Pool die Duschen gefehlt und leider war der Pool nicht sauber.
Die Servicefreundlichkeit des gesamten Personals.
Leider entsprach das Hotel nicht unseren Erwartungen! Frotteewäsche mit Haaren, Teppich voller Flecken.
das zimmer war sehr gross und comforttable betten. die lage war auch sehr gut, alles zu fuss erreichbar. empfehlenswert. die fhrnsehfilme waren viel zu teuer.
sehr zuvorkommendes Personal Pool nicht optimal (relativ klein, relativ kaltes Wasser, v.a. aber keine Umkleide und KEINE Duschen!)
Sauber mit einem umwerfenden Pool mit toller Terrasse über den Dächern von Boston im sehr schönen Theaterdistrict alles super
professionell und effizient geführt, guter Standort für Stadttouristen KLimaanlage zu laut und nicht regelbar
Die Lage des Hotels ist sehr gut: mitten in Boston, alles zu Fuss erreichbar, man kann das Auto in der Garage lassen. Grosse Zimmer, guter Service, sehr freundliches Personal.
zentrale Lage, hervorragende Betten Arbeiten in der Autogarage und damit verbunden Lärmbelästigung bei der Ankunft und am Nachmittag auch im Hotelzimmer ( allerdings wurde vom Hotel darauf im Zimmer hingewiesen). In der Nacht ruhig.
Consierge hat sogar Tickets für das Abendprogramm gebucht! Hotel Garage hat separaten Fahrstuhl, weshalb man ständig wechseln muss. Auch Hotelaufzug ist zu "prime time" total überlastet
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Close to everything but quiet to recharge Parking, not included
Location wasn't in the most exciting neighborhood, but it was a cheap and quick cab ride to wherever we wanted to go. Staff was helpful and cheerful. Room was a good size and had everything necessary for a quick stay. Elevators were a bit slow and got backed up during peak times of check-in and departure.
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
Had online check in everything was very clean beds comfortable great staff
Loved everything about staying at the Four Seasons Boston. The service was impeccable and they really made us feel "at home." My kids especially loved the welcome wagon and cookies and milk :) The hotel was clean, warm and inviting and I would absolutely stay there again. Highly recommend!
Beds, personal treatment of the staff No
they did not have taxis waiting outside and couldnot call one. They had to whistle for one passing by. As they are on a side street not that many pass buy. Also the area is not as nice as others in the city
The hotel was beautiful and staff was very professional and courteous and willing to help.
Location Thought it was too expensive.
the health club is fantastic a reason to come back, the eating / bar facilities are ok it does not feel very cozy
Rooms are classic ritz-carlton comfort and luxury. They forgot to make a dinner reservation I requested at booking and never did anything about it.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
Brand new hotel Staff are not up to the W standard
location, comfort, quiet overnight parking does not have to be this expensive
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
I found the overall experience of staying in the W very relaxing and comfortable.
Clean, comfortable and in a great location Lobby extremely loud
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
Das Zimmer war sehr klein mit einem Waschbecken im Zimmer und WC und Dusche in einem winzigen Badezimmer. Ein kleines Fenster mit Ausblick in einen Luftschacht-insgesamt nur als eine (dafür aber zu teuer!) Notlösung zu akzeptieren.
Zimmer war renoviert - sauber. Gang ist renovationsbedürftig.
Sehr freundliches und zuvorkommendes Personal!!! Gut funktionierender Internet-Zugang im Zimmer. Das Zimmer war sehr klein, es gab keinen (Schreib-)Tisch (z.B. um den Laptop aufzustellen); starke Zugluft durch schlecht abgedichtete Fenster;
Die Lage kann für Boston nicht besser sein. Alle Einkaufsmöglichkeiten und Sehenswürdigkeiten sind zu Fuß zu erreichen. Das Hotel ist "abgewohnt", das Zimmer war sehr klein.
Die Lage! Aber dieselbe Lage hat auch das benachbarte Hotel Courtyard Marriott und ist um Klassen besser und billiger! Unfreundliches Personal (zB Weckruf vergessen, keine message-Annahme). Zuerst wurde mir ein 3,5qm Zi zugewiesen, Bett am Fenster, das schlecht abgedichtet war, so dass im Zi gefühlte -3°c waren. Bekam dann doch anderes Zi, etwas größer und wärmer. Dennoch: schmuddeliges Ambiente, nach altem Schweiß "duftend", ohne Mögl. Gelüftet zu werden, ohne Kleiderschrank, pampiges Frühstück aus Plastiktellern
Der Aufzug Das Bett
Zentrale Lage, Getränke rund um die Uhr frei erhältlich Zu kleiner Frühstücksraum, sehr alte Einrichtung, Lärm von Ventilator
Die Frühstücksecke war jeden Tag, als wir dort waren, überfüllt
super Lage Die Mitarbeiterinnen an der Rezeption waren nicht die schnellsten und auch nicht die freundlichsten. Man hatte den Eindruck, man stört die Damen beim Telefonieren bzw. beim Quatschen.
Zentrale Lage, Zimmer war o.k. Personal war sehr unfreundlich. Vorsicht bei Taxibestellung: Hotel bestellt eínfach den Limousionenservice und das wird dann teuer!!!
zentrale lage sehr eng
Lage "fraglich" bei Nacht
Tolle Zimmer und freundliches Personal Das Parken ist teuer
Die extra Berechnung von WLAN finde ich unverschämt. Heute gehört Internet-Zugang über WLAN zu jeder besseren Ausstattung und darf nicht extra berechnet werden. Die berechneten Kosten stehen in keinem Verhältnis zu den tatsächlichen Kosten. Deshalb gibt es von mir keine Empfehlung für dieses Hotel.
Its close to everything the hotel didnt have much to offer. No parking. No fridge in the room. Two adults means one bed. Small bathroom. Not allowed to bring your own food and drinks in. Rude service.
The price for this area is quite high, yet with the amenities and proximity to nightlife and points of interest there is a degree of value to this location. My main complaint is the staff. I found them a tad unprofessional. Upon stepping to the front desk the young ladies at the counter seemed less interested in helping visitors than in carrying on a concerted air of disinterest and conversations among themselves. Additionally 2 surly security guards came to the room at 3am about a noise complaint. Their heavy-handed manner was more suitable for a dive bar than relating to adult guests paying upwards of $500 a night. They were clearly not suited to be the first point contact in regard to guest relation. Based on the last situation I doubt I would stay at this location again. Which is sad given i would have used it for family vacations and business occasions.
Availability and price Tight bathroom
Staff was friendly. A bit worn, but ok. Expensive for what you got..
Very modern and clean. Good services. Best value in the area. Close to the commons.
No hot water in the morning.
Location was for us was perfect for us as it was just across from Boston and just 1 stop using the subway to Beacon Hill. We had free valet parking which was one of the key decisions to staying there. The area was super quiet and very green. Although the room was nice. Personally we found the bed to be a little uncomfortable. The free upgrade which came by my rewards status was a welcome surprise but we were surprised that it was directly behind the elevator shaft. Upgrade..not sure. The staff were pleasant when spoken to but were not very engaged with the patrons. There wasn't a lot of choices nearby for restaurants.
Stayed there for a night while we were in town to see a show at the Wilbur Theater right across the street. Very convenient. Clean, modern rooms and polite staff. Would stay again.
Great location, friendly staff, however the rooms were extremely small and you could hear/feel a nightclub somewhere below all night long - from the 8th floor.
Comfortable beds, clean quiet environment, helpful staff. Cable was fuzzy and I would've like to have some kind of on demand service.
The roomwas clean and quiet. The bed was comfortable. The staff were courteous and helpful. The room was small. Like most hotels, the "high-definition" TV was a mirage - an analog signal stretched over a flat panel. For the life of me, I can't understand why hotels will not get high def signals in the rooms.
The staff member who checked us in refused to accept the arrangements previously agreed to by another associate and the accounting department ( in writing/email). Because a box was inadvertently not checked on our pre-authorization form he dusmissed it completely without first checking with the parties ( whose contact info was on the form) we gave him. Humiliating and a time waster. Terrible customer service.