St. Paul Plaza

Staff were helpful

Room not clean. Shower full of mold. Requested that the shower be cleaned without results

Bed unconfortable, breakfast ample but not healthy.

Old matress, irregular and unconfortable.

The only thing we really liked was the breakfest in restaurant and pool on the roof.

If you are looking for a place in Brasil where they gonna treat you like typical gringo to cheat, St Paul Plaza is definitely the right choice. My wife and I have a really bad experience there. We wanted to wash our clothes and order the service. Lady didn't speak English, so we went to manage it at the service desk in person. There we meet another kind lady who BARELY spoke English and asked us what type of service we want - with or without ironing. We choose the one without and emphasize our choice TWICE. The lady confirmed our choice with smiling "understanding". She also didn't inform about the price and just told us that somebody will come to the room soon. After a day we received our clean and IRONED clothes (even underwear)and 300 Reals bill (btw we paid for our 2 nights stay 380 Reals!) The washing service lady didn't speak English and didn't know how to use a terminal, so I had to do it BY MYSELF! Suprised by the really high amount of money to paid we called service desk. The man barely speaks English and asked me to wait for the manager. She informed us that all services include ironing (which is double more expensive than washing itself) and asked us to pay the given amount. This is not we expected from so-called almost 4 stars hotel. We didn't even hear a simple " "sorry". We felt seriously deceived and felt like a victim of inexperience and disinformation. Nobody informed us about the price and rules of washing and after demands 300 Reals. Moreover, a few days after we discovered that 3 shirts have dark unwashable spots. ADDITIONALLY, the flush in the toilet and after they repair it the lavatory started leaking. Highly don't recommend this place.