Real Inn Cancún

Positiv: Hotel is beautiful, facilities in general are very good. Despite it is next to the lagoon view is beautiful, that view is enjoyable in a better way when you combine it eating at the hotel restaurant.

Negativ: Service in both pool and restaurant were very bad and slow. Staff told us they were changing personnel so they were training most of the new employees. However that doesn't justify the bad service...

Positiv: Nice view from the hotel restaurant onto lagoon. Nice recreatioinal zone with a pool.

Negativ: The smell around the hotel - probably from the lagoon water (though we stayed only one day so maybe it's not always like this). The slippy floor in the room and in the bath-room like housekeeping ...

Positiv: The waiters very helpful and friendly.

Negativ: The rooms smelled very bad like sewage and clogged toilets, there were ants in the room and there was water dripping from the ceiling. The staff at the reception was rude and not helpful. There are ...

Positiv: The price

Negativ: Staff wasnt friendly.rooms full of ants. Towels are poor quality.just cheap hotel for people who likes to save money.

Positiv: air condition, Gym, View over laguna, beds are Big and comfty.

Negativ: Bad Service/staff. Dirty facilities, overprized and bad/cold Food. no airportshuttle. no recommendation possible. loud Main street in front of the Hotel. no late check out possible although ...