Bedding was comfortable and overall furnishings were updated Small Bathroom
The hotel is dated and worn out. The rooms are small and very old. The bathroom is only large enough for one person and the plumbing is ancient. The hotel is overpriced for what you get. The manager was not at all accommodating when we didn't get the type of room we booked. I would never stay at this hotel again.
Cleanliness. Location. Bathroom was tight but clean.
The beds were so comfortable and cozy and we did not hear any of the traffic on King Street on the 10th floor. It was very clean and our view was great. Could not beat the ideal location in Charleston plus a great parking garage. Very nice staff and overall it was a great experience. I will book again very soon. The bathroom we had was very small and reminded me of a cruise ship but we were only there for two nights so it was not a big deal with my daughter.
Free Water and convenience Lack of air flow in the bathroom.
Location! A bit tired, could use the next update. Will definitely stay again.
good location They upgraded our room because they didn't have the original room we booked upon arrival. We were staying 5 days. after two days they kicked us out of the upgraded room and moved us to a room half the size saying that the room they upgraded us to was already booked beyond our current stay. This put a damper on the remainder of our stay at the hotel due to the room being a little too small for two people Also the other guest in the hotel that had business meetings were very rude and arrogant and continually blocked the top of the stairways coming up to the main lobby.
The Frances Marion is to Charleston what the Peabody is to Memphis, the Edwards is to Jackson, Miss., and the Reed House to Chattanooga. All are hotel with history and character. More than that, all the staff at the Frances Marion could not have been nicer. Liked it all.
Very good location, convenient to all downtown activities and historic features, clean, traditional atmosphere, courteous staff, reasonably priced, built-in restaurant and very interesting and sociable host with a foreign accent. January 5 was a cold night and the room was chilly with no extra blankets, and the thermostat didn't seem to help. The cost for parking in the adjacent garage seems a bit excessive two half days and one night $17. Kind of like the golf course with $5 green fees and $50 golf balls.
Rooms clean, large and well furnished. Staff was great, from the bellman to the valet to the front desk. Starbucks in lower lobby a nice feature. Hallways have some deferred maintenance.
I loved the location of the hotel, close to everything and just off King Street, the best shopping in the city. The rooms were spacious and clean, and hotel seems to accommodate a lot of people. The Swamp Fox restaurant was very good for breakfast. A wide variety on the menu with a Starbucks just outside of in, still in the hotel. The hotel is very noisy at night due to screaming and honking of horns on the main road-and I was on the 7th floor. I wish the hotel had a free continental breakfast and that you did not have to walk a block to get to the hotel parking, which is the city garage.
Friendly staff Paying for parking, no coffee in lobby, no free breakfast
Jedes Detail im Zimmer war erstklassig und luxuriös. Der Verkehrslärm war sehr laut während der Nacht
Unser Zimmer war im obersten Stock und absolut fantastisch vom Zimmer selbst über das Bad bis hin zu der atemberaubenden Aussicht! Es war perfekt und übertraf meine Erwartungen! Es gab nichts, was man nicht mögen würde! Ich würde immer wieder kommen!
Es handelt sich um ein individuelles Haus, gut geführt,in ausgezeichneteter Lage mit Swimmingpool.Das Hotel befindet sich in einer der sehenswertesten Staedte Nordamerikas. Das Parken wird nicht im Preis verrechnet, sondern im Parkhaus bezahlz.
Nicht das Geld wert. Zimmer sehr teuer
Valet and Bellmen were on point, room was comfortable, location was good. Check-in staff was a little stuffy, room window was beside auxiliary generator that came on very loudly while we were there, and a parking deck, NO VIEW AT ALL! Got a text ahead of time to let me know we would be getting a high floor with a view only to get just the opposite. The rooftop bar and restaurant was more of a tourist destination with the feel of a national restaurant chain. Due to the rooftop situation the elevator was crowded and slow.
Great location. Friendly staff. Large rooms. Roof top bar was a lovely spot for a late afternoon drink and to watch the sunset over charleston. The first room we checked into was smelly and overlooked a parking lot. Terrible room but the hotel was quick to relocate us to a much better room. For the price we paid for our room the first room should not have been given to us. A subpar room for a superior hotel.
Beautiful hotel, great location, great service! Definitely will be back!
Character and charm were fantastic and the staff were attentive and always willing to give a hand. Danny's help in the lobby area couldn't have been better!
I loved the turn down service each night.
This is a first rate hotel! Will not stay anywhere else in Charleston. If you want the ultimate Charleston experience it is a must to stay at the Market Pavillion.
Auf der Rechnung wurde uns eine safe charge abgezogen; dies war in der Vorabinfo nicht ersichtlich. Der Betrag war nicht groß, aber dieser Stil ist nicht okay.
Nettes Hotel,( noch ) in Gehweite der Sehenswürdigkeiten der Stadt
Das hotel an sich hat dine Gute lage um sehenswuerdigkeiten leicht zu erreichen. Leider Sind hotelflure und aufzuege nicht sehr saber und gepflegt. Die dritte etage ist stark riechend nach katzenurin was den besuch am pool leader eine kleine ueberwindung kostet.
Das Hotel weist ein gutes Preis/Leistungsverhältnis auf Unsere Reservation war nicht verarbeitet worden (evt. auf Deutsch gefaxt??)
die Reklamation der schmutzigen Bettwäsche bzw. fremde Haare im Bett brauchte über eine Stunde zur Bearbeitung ,dann Ersatzzimmer nach nochmaliger Beschwerde erhalten, dafür war aber kein Schreibtisch im Zimmer und kein Stuhl. Dieses Fehlen wurde nach Meldung nicht bearbeitet !!
Location was fantastic. Easy and short walk to the main attractions in the historic district. The staff were super helpful, from the consierge service to the valet parking. Restaurant staff were pleasant and responsive. Hotel was clean and very well maintained. We would return.
The location was great short walk to market and to shops on King. Breakfast was good and happy hour in the evening was too. It was hard to control temperature in the room. There is no free parking. $22 a day for vala parking.
Had a great day. Hotel is beautiful and in the perfect location. We walked to the visitors center and downtown. The staff was very friendly and helpful. The pillows were too soft and lumpy. Need firm pillows.
The staff was very friendly and the breakfast was probably the best hotel breakfast I've ever had. The location was fantastic and the building itself was really beautiful. Our room was really quite disappointing. There were no windows and it was constantly damp, no matter how high the ac was cranked. It did smell really musty, like a basement. The room was really run down, too. Paint and wallpaper peeling in the bathroom, beat up furniture. It was ok. But for the money we expected a "nice" hotel.
The breakfast, manager's reception,staff and room were excellent The hotel was about 8 blocks out of central Charleston.
Location was spectacular with easy access to all of what is great about Charleston, the College or Charleston, restaurants, shops farmers market out your door, and much more.
very pleasent stay
The hotel is in the historic district which made it where we checked in, parked the car and the entire stay we were able to walk everywhere we wanted to go. It is half a block to the city market and horse carriage ride. 5 min walk to the waterfront park. And located all around it are fantastic restaurants. The staff was very friendly and gave us some great tips on things to do. When we come back to Charleston we will stay here again
My visit was wonderful. The entire staff was gracious, helpful, pleasant and helpful. The staff in the breakfast room was outstanding. Valet parking was a plus!
This is a very beautiful hotel in downtown savannah. If you are located in room 299 then move as there is a night club located right next door and you will be up until 2am. The staff are not helpful. I missed my business meeting the next day.
The staff was very friendly and helpful. I enjoyed talking to people about the area and received good directions to several area venues. I felt the price was a bit high.
Close to all shops & resturants No cold Water
THe guest services, the valet parking and bell people were great. The location was fabulous; everything we needed or wanted was within walking distance.
It was in a wonderful location. Being right in the heart of the historic district made it easyto visit by walking to every place. A little over priced for the room. A little more expensive for the room and facility
Very good location, seamless valet parking through check in procedure.Very impressive lobby and above average room. They took the trouble to send on an item left behind. Arriving at breakfast from our room location, we didn't see the check-in podium and were dealt with rather strictly by the hostess when we went directly to a table.
Das Frühstück und die Dame, die dafür verantwortlich war Beth Zimmer Ventilator war staubig und sehr laut. Infos im Zimmer mit Laminat war schmutzig
Die Lage direkt am Highway, nur wenige Meilen ins Stadtzentrum. Freundliches Personal an der Rezeption.
Friendly staff, great view of the marina, river and city. Free shuttle into charleston 5 minutes to downtown. Restaurant was actually quite good, large portion ' s , nightly specials, friendly staff and good service and great view. Clean, but basis hotel. Good value for the money. I would stay again. Traffic across bridge to charleston at rush hour. All of the bridges at rush hour.
Love the location and view. Revamp your balconies to add romance, with maybe table and chairs or just chairs. Add safety screens and no chairs for rooms with children or just bolt their doors closed. Don't charge guest for extras like cofee in the room or toothpaste. Almost $200 a night and the only thing you don't charge for is an ounce of shampoo and tissues ? PLEASE!!! Everything seemed available for a charge. Not much complimentary.
The room was clean enough, but that's about all I can say for the place. My room was on the back side, so my view was of the highway and the Waffle House, which didn't matter much because my balcony door was permanently locked, so I couldn't use it. It's a poor choice If you don't have a car. The shuttle to downtown runs only every two hours, and often is over-full. When I was there I felt marooned, and once I got to town I felt I needed to stay all day.
Holiday Inn Charleston - Riverview is well situated along the Ashley River on the edge of downtown Charleston. It's location makes it easy to get to downtown or wherever in the area you may need to get to. The hotel, iconic and well known in the area, is in good shape overall. It seemed to be well maintained and modern. You have got to also love the views offered by this hotel of downtown. Pool was locked.
I had to walk up and down 10 flights of stairs for 3 days because they wouldn't fix their elevator. It was an embarrassment to bring someone with me and have to make her walk up and down 10 flights of stairs. The hotel has a restaurant on the top which also bewilders me why they wouldn't fix their elevator. This had to be a fire violation. I will never stay here again. What a joke
Comfortable room...nice staff. Great mixed drinks! No microwave in the room.
The location in proximity to Charleston. The view from the top floor restaurant was very nice. The waiters, hostess, desk people and assistant manager, all, very pleasant and accommodating. The room was very clean and comfortable. Upon arriving in the afternoon on a Sunday, I found that only one elevator of the two was working. Thus, on Monday morning, I had to wait with my luggage 20 min., yes, 20 min. before there was room in this one elevator for me to ride to the lobby to check out. It stopped three times on my floor filled to the max with folks from a bus tour-The cable TV was out also Monday morning thus no news. I inquired about a courtesy reduction on my bill for these two inconveniences and the Assistant Manager could not have been NICER. She was very pleasant and apologetic and acted on my request-Thanks again!
The location was excellent for where I needed to travel to. It would have been nice for breakfast to have been included in the price of the room.
It was on the water they did not give us a wake up call even when we asked for one and it was very dirty
One of the best hotel staffs I've ever encountered. From the shuttle drivers to the people at the front desk, they were all extremely kind and accommodating. We originally stayed here for pricing reasons but I would recommend this to anyone staying in Charleston. Nice views just a bit outside the city. Long walk in or free shuttle ride/uber away. We had a great time.
Great view. The set up of the hotel was unique. The restaurant on the top floor has the best view of the river and waterfront. The location was difficult to enter and exit because it is right between two highways with no entry or exit ramp.
The location was convenient. The floor/carpet was filthy! My kids feet were black after just walking around the room.
The location was perfect and the price exceptional for the prices that exist in the Charleston downtown As much as the location and view were nice, had I been staying more than a short night, I would have probably left and gone to a different hotel. Understand the place is under major reconstruction, but as I checked and received my card key, I was not thrilled to walk out the back door and across to the adjacent building shrouded in a 1970s aura complete with dead foliage and (unlike he first building) outdoor entrances. The room itself wasn't bad. Nice open bathroom, but the sheets, comforter, and mattress were also from the 1970s. As I paid an extra $10 for a luxury king size bed, I expected at least a pillow top and not a twenty year old, worn out, $200, interlocking coil mattress with a dip the perfect shape of my body in which I seemed of grovel in all night. Thankfully, since I woke up every hour on the hour, I did not miss my early morning meeting across the river.
The location in front of the marina Even though the door was deadbolted, with the metal arm across the top, still felt like a very flimsy door that would be easy to break open. Also, front desk staff late at night was arguing with me that since I had already checked in a few hours earlier without having given my rewars number prior to check in, that it was too late to get the points for my stay.
Staff is very friendly and helpful. Excellent location. Easy to take there shuttle into town. I wish the hot water in the showers were hot. They only become warm. The a/c didn't work very well in our room, but it was adequate.
The location was nice. The biggest issue I have is the fact that when we booked the room it was never mentioned that the hotel was under construction. It wasn't until after we had checked in that someone at the front desk told us that construction started every day at 8 am. To be honest we assumed that it meant construction would be happening on another building but it turns out it was right above us. At EIGHT. On a Saturday. That's fine if you warn people beforehand but when you don't, it is infuriating. Additionally, the room wasn't very clean and the staff wasn't very helpful. I wouldn't recommend staying here.
Nothing. Terrible experience. The public spaces were filthy as well as the corridors and guest rooms. Upon check in, we discovered that our sheets were covered with hairs. We kindly asked the front desk to change before we return after dinner. We were returned our bathroom was semi flooded and the sheets were unchanged. There was one person on staff at the time so she handed us a stack of sheets to change the sheets ourselves. I would never recommend this hotel to anyone else. Worst hotel experience of my life.
near downtown with free shuttle. Adequate free breakfast lots of construction esp in the lobby
Room ready on time and cleaned properly. Bed was comfortable. Breakfast was not ready on time and did not get to eat what I wanted. Didn't even have milk for cereal at 7:30am available. Otherwise other things were fine.
Close to down town with our paying down town prices Not much I can think of
the beds where super comfortable....breakfast was good very busy hotel.....rooms could have been a little bigger and we had to keep asking for towels and toilet paper!!!! we had 4 aduals and only 3 towels & 1 roll of toilet paper!
The location was ok The staff was rude, the door lock was broken, our room was not cleaned on Saturday and we had to ask for new towels and wash clothes
The location was convenient for exploring Charleston. The room was newly remodeled. Construction was never mentioned. It was loud & noisy early. I was offered a single bed room when I arrived, supposed to be a double. Had to wait over an hour for them to clean one. The room was new, but dirty. Someone else's hair in the shower etc... Only one bed had pillow cases & it took 2 more hours to get that fixed. Pool was out of order. Coffee machine did not work. So many things poorly ran for a very over priced room. $200+ a night for what??? I will never stay there again!!
The internet did not work in the room - at all. We are both tech savy it was not a user problem.. we connectted immedately down in the breakfast room.
Right in the center of the historical district. Awesome restaurants and shopping just outside the door. Staff was SO personal and accommodating. We had dining suggestions and felt like we were part of the group immediately. We sat and talked later that night to SuSu. We both said we will stay here on our next trip Our room was recently renovated. Due to the cold, fresh air wasn't an option so we were overwhelmed w fumes. They were able to move us and saved the trip. Great 2nd room.
Very friendly and helpful staff. Went out of their way to assist.
Delicious Breakfast and Complimentary Drinks Beds were uncomfortable
Restaurant not good
Very clean, complimentary breakfast and happy hour both very nice. Great breakfast buffet, more choices than expected. The room was very nice and spacious. No fish in the water ponds. No one came in to replace the towels or fix the bed.
-Serious issue with the building structure and humidity. I have allergies and had a stuffed head all days we stayed there. - The humidity in the rooms and the smell of mold and mildew throughout. The windows in our room were constantly wet, we could not get them dry. - The cleaning maid kept knocking our door at the morning of checkout to see if she could service our room. why? - No refill of coffee/ tee station or soaps/ shampoo. When we called for a refill of the tee, it took long and I had to call again. Then they came twice, once with just coffee, no tea. - Expensive. We paid 160 USD per night for a hotel way out of town. They offer a shuttle bus but sell tickets for 6 USD per person per day. - The hotel looks old and worn.
pretty nice place. Good location First we didn't get the room we chose in pre checkin, the shuttle or wifi wasn't free as it was listed online. Could have been kayaks fault but either way not happy about that. AC didn't seem to work either. Paid a lot for the stay so that stuff shouldn't have been issues.
Comfort and of bedding and food. Locations was great since we were close to venues we wanted to view Parking
Very friendly and helpful staff
Clean rooms. Great gym. Friendly and accommodating staff. Quiet and relaxing atmosphere. Beautiful restaurant with exceptional dining. Would recommend.
That we were able to get a reservation for that night We had a plugged toilet and it took 45 minutes and two phone calls to get someone to fix it
Common areas are really nice -- lobby, restaurant, gym, and pool area. Watch out for hotel airport shuttle--was told by the front desk it was $15 and was then charged $35 by the driver. It also arrived 15 minutes late! Not ideal.
The staff was exceptionally accommodating. The shuttle was free and informative. It may be better to stay closer to the historic district(but it was not far away), where you could walk to the historic attractions.
AC didnt work
We stayed there the night of our wedding, so we were only there for a short time, but we loved it. The bartender gave us a drink on the house and was very friendly. We never made it to the rooftop area, but we enjoyed the lounge outside the bar downstairs. I wish we could have stayed longer!
Needs extensive renovation. The room was falling apart with the ceiling peeling. The fixtures in the bathroom were rusted and the bathroom were hardly ever properly cleaned. Hair all over the floor. Carpets were dirty and smelled.
Nice lobby. Plenty of parking. Blood on the sheets. Mascara left on the pillows. Towels with stains all over them. What a disaster.
This business was closed. I had to pay for a taxi to the business because there was no shuttle. Once I got there I had to pay the taxi to take me to a different hotel. I did not get all my expenses returned. I'm very dissatisfied.
Building was clean beds were comfortable Area around hotel was sketchy. People were walking through the parking lot at 11-12 o'clock at night fighting and just watching as we entered the hotel.
I liked the shuttle service in the afternoon to downtown Charleston. I would have liked to have a balcony. Also, they do not have room service, that would have been nice to have. It would have been nice for the shuttle service to go all day. There was 1 plate and 1 set of utensils in the room. I wouldn't book here again.
For a suite, the rooms were very small. Air conditioning unit had signs of mildew. Bed was not comfortable.