Home2 Suites by Hilton Charlotte University Research Park

Didn’t eat breakfast

In the morning the staff member Ken who was at the desk appearing to be training a new staff member. I was asking why they hold 40 for incidentals instead of charging credit card in file if necessary. He said “what if you trash room..” he was a jerk and very unprofessional. He shouldn’t be in customer service as he is a poor reflection on the organization. The rest of staff were fabulous.

The room was very clean very nice very spacious the customer service people was very cordial at all times very nice very helpful.

The water pressure in the shower could have been a little bit stronger but other than that the room was fine.

Spacious room, clean, awesome staff.

Breakfast ends really early.

The staff was friendly and professional. The location was in a safe area and was very clean. The showers were nice.

The cleaners they use to deodorize the room have a strong lingering odor that is very unpleasant it was still apparent the next morning and gave me headaches whenever I came into the room

Location is excellent from where my office in the Charlotte area

I was surprised that it appeared there was no 'happy hour' as adverstised

Extra spacious, very clean, good breakfast

Nothing...