Hotels in Charlotte

Positiv:: Location and in nice area. Close to downtown Charlotte. I like the shops and restaurants by the hotel as well.

Negativ:: Nothing.

Positiv:: Beautiful hotel!!

Negativ:: Nothing I can think of

Positiv:: There was so much to do at the hotel. I didn't need to leave to be entertained.

Positiv:: I liked how clean and spacious the room was. I loved the bed and pillows.

Negativ:: I would change two things about this place. 1. Wifi should not be an extra charge, it should be complementary. 2. Complementary breakfast would also be nice.

Positiv:: The service was exceptional. Dinner was a dream. Reminded of the way they treat you at Pinehurst Hotel.

Positiv:: Everything about the Ballantyne is perfect! The rooms are beautiful, the bed is extremely comfortable, and the staff is extremely attentive and helpful. I love staying at the Ballantyne!

Negativ:: N/A

Positiv:: This will be the place I stay at whenever I am in the area

Positiv:: Very spacious and scenic. The ambiance was top notch!

Negativ:: n/a

Positiv:: First Class Hotel. It rates up there The Four Seasons Hotels. The priceline rate was truly amazing

Negativ:: Not a thing

Positiv:: I enjoyed the cleansing of the hotel

Negativ:: The staff was not helpful at all. Not to mention rude. Especially the bartender close to

Positiv:: The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.

Positiv:: Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.

Positiv:: Prompt service.

Negativ:: Bri and Turner very nice

Positiv:: Not only was this hotel reasonably priced, but we really enjoyed our stay! The room Itself was fine, but every single staff member we interacted with was extremely kind and friendly! I'd highly recommend!

Positiv:: Loved my stay

Positiv:: great big rooms, nice bed, very clean and quiet for such a large place. Staff was excellent, very helpful. Good breakfast selection

Negativ:: We were at the whitewater center, wish it was closer. But we would stay there again.

Positiv:: Staff. Allowed pets. Cleanish.

Negativ:: High fee for pets, $75. Bed was not firm enough for my taste

Positiv:: Liebe meinen Aufenthalt

Positiv:: Room was Pleasant and accommodating.

Negativ:: In a good location. I did enjoy the stay. Appreciate it again thank you

Positiv:: I had to travel due to a death in the family. Hotel was clean and fine.

Negativ:: The only two issues were one key never worked and even though we were given a WiFi password, but there were no secure options. It was only unsecured. Due to the unexpected nature of why we had to travel I had to do a couple of things for work, but our computers require a secure connection to log on so I had to do my work at my family's home.

Negativ:: Staff Dirty hotel

Positiv:: Very clean, friendly staff, a neat bar area when you walk in that surprised me. Overall, it was a great stay!

Positiv:: When I made the online reservation I gave the wrong date. When we arrived at the hotel they were able to transfer the reservation seamlessly. Much appreciated their helpful attitude!

Positiv:: We stayed for two nights with 4 adults and one young child. While we were there to be out and about we didn't spend much time at the hotel. The staff was the best hotel staff I had met and I have stayed in hotels all over the east coast. The rooms were clean and comfortable. Pool was great, the bar area was inviting. It was in a great location not in the middle of everything but just off to the side.

Negativ:: I wish they had a complimentary breakfast instead of the buffet you could pay to eat. We choose to go out and eat and there didn't seem to be too many options fir breakfast. Im sure the breakfast at the hotel was good I just think there should be a complimentary option as well. Also who pays $4 for a bottle of water? The convenient store was a little high priced. $4 for a bottle of smart water you can buy a case of the same water for ten bucks 10 mins down the road.

Positiv:: The staff was very professional and prompt. When I reques towels, they were there in less than 10 minutes. The rooms were nicely decorated and comfortable.

Positiv:: The hotel is modern and clean. The hospitality of the staff was great. The room was beautiful and very comfortable. Though the breakfast is not free, it is really good: sausage, bacon, eggs, grits, fried potatoes, fruit, yogurt, assorted breads and cereals. I highly recommend this hotel for anyone who will be in East Charlotte and/or near the University of North Carolina, Charlotte campus.

Negativ:: No complaints!

Negativ:: We had arrived to find out they sold our 2 bed for 1 king, this was not going to work and the manager understood why and she was able to fix their problem in less than 30 mins. Her name was Carolyn and she is a fine manager.

Positiv:: Das Zimmer war angenehm und sehr zuvorkommend.

Negativ:: In einer guten Lage. Ich habe den Aufenthalt genießen. Vielen Dank, dass Sie schätzen es wieder

Negativ:: Personal Dreckiges Hotel

Positiv:: The location was great, with an awesome view to boot. The room was comfortable and clean.

Negativ:: I felt like I was staying in a cheap motel next to the highway when the occupants in the next room turned up their music and partied into the wee hours of the morning. The walls were thin enough to hear laughter, cursing, and singing... was very disappointed to not have a restful time.

Positiv:: Si

Positiv:: The gum

Negativ:: The room ... The bell hops

Positiv:: Location, price

Negativ:: Air conditioning in room couldn't get below 72 degrees

Positiv:: Was just passing through NC and needed a nice hotel gor decent price and I was amazed at the deal I got on a hotel that in my book should be 7 stars!!!

Negativ:: Rooms.were spacious and modern, beds and pillows are very comfy, batrhoom very cool!!!

Positiv:: My husband and I decided to book a room somewhat last minute on a holiday weekend. It was our 6th wedding anniversary & we were looking for something a little different than the past years celebrations. The first night, we were on the 5th floor, in a comfortable room with nice amenities. The next day, we decided to book another night & had no problems doing so very easily. My husband spoke to an employee in the lobby about possibly switching rooms so that we could see the fireworks. While we couldn't get a room on the side of the building where they shot off the city's fireworks, we got a great room on the other side of the building where we could watch all the fireworks on the horizon going off for hours. They gave us a sweet gift bag with snacks & since we were moved to the top floor, we also got access to the executive lounge, where we had access to free breakfast & all the other amenities offered there. It was great & we really appreciate all the help from the staff for making that possible.

Negativ:: While we had one night of parking comped, the $20 a night parking fee seems a little steep to me. We live in a small town where there aren't even meters for parking, so that's a bit of an adjustment.

Positiv:: The staff was so welcoming and courteous we felt very much at home the minute we arrived!

Negativ:: No late dining in hotel. However there were LOTS of great places within 2 blocks

Positiv:: The staff was great. Always friendly and helpful. The location was perfect for our needs (we were attending an event at the convention center). The executive lounge was an excellent place for coffee & breakfast with a nice view of Charlotte.

Negativ:: Our A/C in the room did not work. We called the front desk and they sent a gentlemen up to fix it. He came in, changed the filter, told us it was working now and left. However, the room never cooled down and I called down again. Unfortunately, we had left the "do not disturb" sign on the door from that morning and the technician was not permitted to enter the room. (we had left for the evening) So the air conditioning was never repaired and the only downside to our stay was a very hot room.

Positiv:: Horrible service. Ridiculous terms and rules.

Negativ:: Being charged over $200 for a false noise complaint, TWICE. Not even informing us about the charge whatsoever. Really selfish staff.

Positiv:: Close proximity to restaurants and sites,

Negativ:: Long wait to check-in

Positiv:: It was very clean secure and had a friendly staff

Negativ:: Parking deck was 6 foot eight inches and had to pay twenty dollars to park my van overnight

Positiv:: How clean and friendly everyone was

Positiv:: The friendly and professional staff were the most notable of the whole experience. Everyone was very friendly and making sure that you had everything you needed. Loved the whole experience!

Positiv:: The staff was extremely friendly and helpful.

Negativ:: The inside of the hotel could perhaps use a little bit of a face-lift, but the rooms were clean and comfortable, with fridges, couches, etc, and I felt very welcome and safe here as a solo female traveler.

Positiv:: Very good breakfast!!

Negativ:: Not food room service

Positiv:: Staff was very friendly. Starbucks on site

Negativ:: Short-staffed housekeeping

Positiv:: Great staff and service--everyone was very helpful and friendly. The rooms were spacious and clean and breakfast was enjoyable. The location was very convenient and the area/neighborhood was peaceful, clean and serene.

Negativ:: There was a group of people on our floor that made a ton of noise one night as they came in and out of their rooms to visit each other across the hall. Honestly it felt like we were staying in a college dormitory. While I know that this is not necessarily the fault of the hotel, the noise carried heavily into our room during bedtime for our young son. It went on for an hour and was just miserable. We called down to the lobby to see if they could address it but, at 8pm, I'm not sure what they could have done.

Positiv:: Very friendly staff Large comfortable rooms Complimentary hot breakfast Starbucks in lobby Free internet Very thoughtful design

Positiv:: the staff is very friendly and helpful. the room exceeded expectation - bathroom is updated nicely and the bed was very comfortable. I didn't hear anything during my stay that would have kept me up. close proximity to uptown if that's what you are in town for.

Negativ:: no complaints

Positiv:: The staff were very helpful

Negativ:: Nothing

Positiv:: Clean and very friendly staff.

Negativ:: Business center out of order.

Positiv:: Room, staff,breakfast all great

Positiv:: I loved the room. It had a beautiful set up and the removable shower head was great. It was nice to have a mini fridge for storage and the bed was surprisingly comfortable. Breakfast was generic but sufficient if you wanted to save money and buy lunch and dinner later.

Negativ:: When my partner and I first arrived the receptionist was on the phone laughing and giggling to who ever was on the other line. We were only second in line but had to wait at least 15 minutes for service. The other receptionist was servicing another family and was quickly on the phone after speaking with them. In came another receptionist reprimanding her co-workers in front of everyone in the lobby. Very unprofessional! After our 15 minute wait we get to the receptionist only to find out that even though we had a reservation we would have to wait another 15 to 30 minutes to get the room we wanted! After driving 11 hours to North Carolina, that isn't what you want to hear. So we took the room initially offered due to being exhausted. We stayed at the Hyatt house a few months back and preferred that one much much better. It got 5 stars across the board! This airport Hyatt had a small closet, leaving at least half of my dress to rest onto the floor

Positiv:: The bed was very comfortable. Staff was extremely friendly and helpful. Would definitly stay here again!!

Positiv:: Very clean. Friendly staff. Good food. Nice and comfortable bed!

Positiv:: Everything

Negativ:: When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.

Positiv:: The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon!

Negativ:: Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants

Positiv:: Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time.

Negativ:: My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.

Positiv:: Valet is super

Negativ:: I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.

Positiv:: I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing

Negativ:: I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.

Positiv:: Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean.

Negativ:: Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.

Positiv:: I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members...

Negativ:: When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....

Positiv:: Overall, a very nice hotel. Up to standard.

Negativ:: Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.

Positiv:: The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street.

Negativ:: Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.

Positiv:: Sehr sauber. Freundliches Personal. Das Essen ist gut. Schön und das Bett war komfortabel!