Sehr freundliche und unkomplizierte Betreuung durch das Empfangspersonal, nuetzlicher Shuttle Service zum Flughafen ( direkter Transfer auch zum Autovermieter ), funktionale und komfortable Aussatattung des Zimmers. Nein
Sehr freundlicher Empfang, Check in war 11/2 Stunden eher möglich durch sofortige Suche nach einem freien, gereinigten Zimmer. Individuelle Abholung durch den hoteleigenen Shuttle-Service vom Autovermieter nach Rückgabe des Mietwagens. Zimmer sind gemütlich und funktionell eingerichtet. Trotz bestimmter Zusage eines telefonischen Weckrufs zu 4 Uhr morgens erfolgte der Weckruf nicht.
Korrekte zuvorkommende Bedienung durch das Personal.Wir bekamen sogar FRühstück vor der Zeit um 5:30 Uhr, da wir einen sehr frühen Weiterflug hatten. Der Shuttle beim Abholen vom Airport dauerte etwas sehr lange,fast 45 Minuten
Als Hotel in der Nähe des Flugplatzes hat es eine gute Qualität.Es ist natürlich deshalb auch etwas laut in der Umgebung, für Familien eher nicht so geeignet.
Frühstück war (für amerikanische Verhältnisse) sehr reichhaltig. Zimmer roch etwas modrig. Personal am Empfang ungepflegt (schmutzige T-Shirts).
Ältere Gebäude, aber trotzdem sauber. Freundliches Personal. Nutzerfreundliche Heizung/Klimaanlage. Geräumiges Zimmer für ein Kingsize. Die meisten Zimmer haben Aussentüren. Unsere auf dem dritten Stock nicht, was mir gefiel. Tolles Preis/Leistungsverhältnis für so wenig Kosten.
War einfach nur auf der Durchreise durch NC und brauchte ein schönes Hotel für einen anständigen Preis und ich war erstaunt über das Angebot, das ich im Hotel bekam, 7 Sterne wert! !! Die Zimmer waren geräumig und modern, die Betten und Kissen sind sehr gemütlich, Bad war sehr cool! !!
Die Lage zur Innenstadt. Sauberkeit Keine weitere Fremdsprache außer Englisch ( Deutsch; Franz; Spanisch). Keibn kostenloses WIFI
Kaugummi Die Zimmer ... Die Pagen
Excellent hotel in every way, except was a little too expensive. Price was too high .
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
Beds Hotel staff was uptight
Mit größter Enttäuschung haben wir in dieser Nacht leider erst gegen 2:30 Uhr schlafen können, da Reinigungskräfte meinten sie müßten den Wasserschaden in der Nacht beheben - erst nach lautem Hinweis meiner Frau würde dies eingestellt Mit größter Enttäuschung haben wir in dieser Nacht leider erst gegen 2:30 Uhr schlafen können, da Reinigungskräfte meinten sie müßten den Wasserschaden in der Nacht beheben - erst nach lautem Hinweis meiner Frau würde dies eingestellt
Freundlichkeit des Personals und grosse Hilfsbereitschaft Es gab nichts auszusetzen, das Preis-Leistungsverhältnis war absolut in Ordnung
Aloft gives you a luxury hotel feel without a stuffy feeling. Polite staff, nice rooms, complimentary wifi all round out for a nice stay. No signage on the exterior of the building to notate where the hotel is located. Aloft is actually on the fifth floor of EpiCenter (a dining/shipping/club district) so unless you researched that (I only grabbed the address and put it in GPS) you will be driving around in circles trying to locate it. Parking is also not clearly noted, nor is the valet option.
Location They do not have an ice machine (bags available in the lobby), limited amenities, ac did not work properly, elevator takes forever
I love aloft hotels. I love the location!! Perfect area!! It was not as clean as other aloft I stayed at.
Location was great and in walking distance to all activities
Great location Kind of felt like a hipster hostile, not very clean, mediocre at best
Charlotte is a fun city. The staff were all awesome and super friendly.
If you don't know anything about Charlotte, you'll probably get lost trying to find parking and understanding the elevators. I tried to check in at 1p but no rooms were clean, so I had to roam around for over an hour in the heat. They said they would call when a room was clean, never got it. At 230p I went back and they said they had a room. The basic room is kinda small, nowhere to put your clothes as in a dresser. Location is at the EpiCentre which is in walking distance to all the bars, restaurants, etc. Wish the pool was on the rooftop. I would stay afain, but in a bigger room. Oh yea, found trash in the bed too uggghh!! Parking
Great place to stay when your out for the night
I loved the amenities, pool table, indoor pool, the view. We took 2 teens ( 17 yr) olds and Aloft was upbeat and fun and the staff was accommodating! We just loved it. Beds comfortable, rooms clean! Parking was a little weird. We ended up valeting for $20 a day and then of course the gratuity every time we used the car. It was just an expense of the trip. I think it's a Charlotte thing, not an Aloft thing.
Hotel staff was friendly and helpful, assistedwith everything requested immediately and professionally. Hotel reservation was for two queen beds, received one queen bed. Parking garage was full with no reserved spots for hotel guests causing me to spend half the hotel rooms cost just to park my car for the night. Requested she mattress which staff promptly sent up, minus any blankets so had to request that to show up. Room must of been right over club because we could feel every bass hit until 230 I'm the morning. After the club let out you every for truck passing by felt like it was in your room from how loud it was. The bathroom was a handicapped accessible style and the hand held sprayer was dirty with black marks and crud ask sounds the mount connecting it to the shower. I've stayed at aloft before and never had these issues I'm guessing it's dependent on which section of the hotel you get. But this stay will have me seriously considering the extra 30 bucks to stay at omni across the st.
It was for the most part clean, it was rather convenient to get to the beach, and the staff was really nice. We loved they truly enforced their no smoking policy. Although mostly clean, the bedboards looked like they hadn't been cleaned since Jesus was born, and the only working Ice machine was up on the last floor. Also their change machine did not work for the snack machine, and they were unwilling or unable to break it at the register
We liked the beds and the comfort of the mattress. It was also very nice to have both a fridge and microwave available in the room. The coin laundry is always a welcome add on. The pool was nice and always empty. The breakfast was good. I liked the addition of greek yogurt. The coffee was very good! Most of the staff was friendly and accommodating. The "gym " was OK, but nothing more. No barbells, no weights. The cycling machine and one treadmill were not functioning. It was surprising to see housekeepers more attentive to talking on their cell phones than doing their work.
Afforability thru kyak The pool was under construction. The app lead me to believe it was indoor and it's half indoor half outdoor..
The hotel must be going through renovations. There was a lot of plastic all over the place. The room I had on the first floor was not well lit. Then when I got someone to come in and add light bulbs to the bedroom lamps, they blew the whole rooms power out. So I had to move to a room on the second floor. Not a good experience at all.
I loved the hotel itself. It had a front porch and it was clean. The breakfast was the worst breakfast I have ever experienced. They keep a fridge full of microwaveable sausage biscuits and cheese and egg bagels with a bowl of hard bowled eggs. It was not good and cannot be cost effective.
Everything. :) No complaints except it wasn't as close as I wanted to mt destination.
The staff is very friendly. Room was clean and comfortable. I will definitely return the next time I am in the area. Great value! The fact that I had to drive all the way to Charlotte to stay there. ;)
Staff was very helpful room nice and spacious. Would not do my stay any differently.
comfortable, clean and quiet
Overall was ok Executive lounge breakfast was lousy as we were struggling to find stuff. The attendant was least interested in making sure about it.
Everything was good
Wouldn't stay anywhere else but a Hilton
The room quality, the aesthetics, and the bed! Small bathroom.
friendly stuff; good shuttle service; room size; food at restaurant bathroom old; shower not working properly;
Check out was really easy I found a coco roach inside my room and if you thought they would do something about it you're wrong. They wrote the issue down till maintenance takes care of it.
The staff, the breakfast, the LARGE room, everything was fantastic!
Very much enjoyed my stay, next door to the football and baseball stadiums. Room service was very good, food was excellent, staff very friendly as well. No pool :(
conveneient location next to south Parl Mall. Great spacious 2bed suite and great value hotel is getting a little old and not the high of luxury
The hotel is located in a very prestigious area and close to outstanding shopping mall. Parking availability
It was walking distance from my daughter Extremely loud housekeeping in the halls by 9:00am. Had difficulty getting them to clean our room.
Proximity to downtown and event venues; price; beds were comfortable; rooms were clean; front office staff were friendly and efficient; parking was easy; great environment overall housekeeping didn't clean room until after 4pm and never left enough towels for our family of 4; door latch did not work properly
Got stranded at the airport and needed a place ro stay for a night. Booked a king bed and got two doubles beds. But this was partly our fault because we need to check in so early. The staff did everything they could for us. Within walking distance to some great food spots. price was high what felt like out dated accommodations. The restaurant was way too expensive. Don't ask the cleaning staff anything... they won't understand you. Pool was ok. Gym was small.
The cleaning staff was extremely loud in the morning. The walls were also paper thin and could hear other people's conversations almost word for word.
My hotel room only contained a pull-out couch-- no bed! I was not aware that this was what I was renting when I reserved the room.
Friendly staff...easy check in...walk to everywhere Was there for concert and parked, checked in and not a worry after. Very clean VERY friendly staff. I will definitely stay again!
As their name suggests, you find all the things you would expect to find at a Marriott. Very clean from bottom to top, comfy beds, nice views of the city (maybe not from every room), extremely conveinient downtown location, and very friendly staff. I stayed on halloween for $100 on kayak and the front desk staff were in costume and very nice! I'm usually wary of booking through 3rd party sites having worked in hotels and having seen all the issues that arise. However there were no problems, no extra fees (other than parking which was stated online), and no regrets. I would definitely stay again. I didn't like that i had to pay to park only one car. i did know before hand about the fee but it still seems like bulls**t to pay to park in the garage of the hotel you're staying in.
Prompt service. Bri and Turner very nice
Excellent service. The concierge was very helpful at arranging for cabs and dry cleaning during my stay.
The facilities were well kept. The room was quiet. The staff and people of Charleston seem to be as nice as any where I have travelled to. I am very impressed with Charleston.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon! Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
Valet is super I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
Overall, a very nice hotel. Up to standard. Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
The view of the city was beautiful at night though walking to the Epicenter was interesting as a group of adults were two blocks up trying to panhandle on the one side of the street. Family stayed at the same time and said they had robes on there room and we did not. Also cold water in room was not cold but warm. Also housekeeping did not leave correct bath amenities and toilet handle was broken.
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time. My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean. Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members... When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
Every staff member was personable and friendly. Quick responses to any question/issue. Nothing ever runs perfectly but it's a great company that responds and works to improve in the future. Their GM should be proud. No much. Restaurant menu could use more vegetables but that's just me.
Nice place and location. Comfortable room Why did the cleaning staff try to barge into our room repeatedly starting at 8 in the morning? Seriously tried to come into room 3 hours before checkout, then tried two more times before 11am. Ridiculous.
Every representative of the hotel we encountered was awesome. They went above and beyond their duty to provide outstanding customer service. So impressed!
Phone was flashing constantly, cord was detached and broken. Breakfast was below average, cheap powdered cream for coffee, poor selection. Noise from other guests. Poor breakfast,
Nothing at all. I went to the airport, sleeping in s chair at the airport was better than this place. It was horrible. I think it's funny they have a rewards program, I really doubt anyone uses this chain twice. Upon arriving, I bothered the front desk girl, I blocked her view of the television. The entire time checking in, she didn't speak to me or get up from her chair. The room was gross. By the desk, there was food on the wall from the previous guest, nobody cleaned up. The AC unit was too old and loud to have on while I watched tv or spoke on the telephone. Parts of the AC were laying on the floor. Menus and literature were soaking in the standing liquid that was in the desk. The toilet was not bolted to the floor, and rocked back and forth, you could hear water sloshing around, horrible odor in the bathroom. I would guess the seal is broken and that's raw sewer fumes. The shower was filthy and had been patched with something. I decided to not shower, I am sure I was cleaner than the shower. There were to soap or shampoo in the room either, and I didn't feel like asking Miss Personality at the front desk. There were pubic hairs on the bedspread and pillow case. So gross. I just went back to the airport, I wanted to sleep in a cleaner chair in a public airport terminal rather than try to rest at Microtel. On a positive note, the late shift girl there greeted me. That was the only positive thing I can say. If you are looking for a terrifying ride with a grumpy shuttle bus driver, this is your place.
The rooms are so small. Front lobby looks more like a crack house. Worn out sofas that I would not want to sit on in fear of bugs. Front desk spent more time on the phone then he did in checking me in. Gave me the room key and never said thank you or enjoy your stay. I took the key and said thank you to him. Al I heard was crickets from him.
The location was close to airport Shuttle was not labeled with hotel name, desk clerk was rude when calling
Breakfast Not. Clean room had hole in the wall above the bed the TV did not work
I liked that there was NOT A FLOOD or that we had ELECTRICITY. That's about it The place smelled of smoke and other foul odors. The whole place. It was in a bad area of town. Beds were uncomfortable. Bathroom was old and hard to use. Would Never stay here again
Located near interstate. The staff was extremely inattentive & rude. The front desk attendants acted as though it was a huge burden to even greet guests. When they had to interact with guests the staff instantly got attitudes and acted like the guests were an interruption to their day. Even for simple tasks such as checking in or out. The significantly smaller room than pictured was less than mediocre, at best. There was an unbelieveable amount of cigarettes burns on the furniture and the bedding. Only 2 electrical outlets worked in the entire room. The TV & the alarm clock was broken. The sheets on the bed were dingy & stained. The lock on the door was barely attached anymore. The floors were disgusting, as was the bathroom shower The wall trimming was completely detached from the walls in the bedroom and bathroom. Lastly, in the hallways of the floor I stayed on there was a very loud and a very public domestic dispute that occurred. And not one single hotel official came to check on the incident! There were literal screams for Help throughout the hallways. The staff was definitely informed & yet, they did nothing. The absolute worst hotel experience of my life!!
I liked the price for the location You get what you pay for. It was what a $40 a night hotel should be.
Location to the airport Very old building in need of much repair and renovation. Seems more like an apartment building with people staying long term. 3 TV channels, lumpy bed, poor a/c and a dirty bath tub. 2 Police cars were outside on two different occasions just a mess simply a mess......never again will I stay here.
Updated TVs Stronger Breakfast Smokey Smell No Printer No Exercise Room Cigarette burns in bedding Inattentive Staff
The check in girl was friendly. The room was well used and in poor shape. The refrigerator door would not stay closed. The bed was so worn out my wife and I kept sinking into the black hole in the middle. Made for a very uncomfortable sleep.
I really liked how close it was to the airport and other food locations. The staff was unbelievably accommodating, specifically the shuttle driver Tim and the desk clerk Karol! They helped me find a delicious bbq place while i was laid over. Even offered to drive me there if there were not airport pickups, unfortunately there was. It's not the nicest hotel but it has 3 perks. AC worked well, water pressure was great, and it was close to the hotel with a free shuttle. The facilities were not very well maintained. Lots of scuff marks on the paint and general wear and tare was evident everywhere.