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The guy at the front desk seemed friendly The location is not great, 15 minute drive unless you want fast food, room was trash, air didn't work, cracked front window in my room, walls were falling apart, room smelled like cigars and smoke. I got a refund and left as soon as I walked into the room.
The night shift clerk was awesome. Everything. The bed spread was ripped. There were holes in the walls from missing pictures. The carpet was dirty. I didnt even thinknabout getting in the shower. I could go on and on....
Staff person on night duty (Amber) was polite, helpful and good-natured. Morning staff was similarly cheerful, friendly, and professional. Several lighting fixtures didn't work; coffee maker supplies but no coffee maker; sink stopper wouldn't close, which makes shaving a challenge; tiny, worn bath towels barely large enough to wrap around a 32" waist, and only two per room instead of the standard three; cheap mattress where you could feel the individual mattress coils; bath spigot loose as if about to fall off of the shower wall; shower curtain bar similarly loose; practically everything worn and frayed. Outside of room: cigarette butts litter the stairs, walks, vending areas; breakfast service limited and low quality. Lastly, the place doesn't feel safe. Vending machines have wire security mesh riveted in place over the glass to prevent theft; after hours the staff transact business through a small, dirty window facing the parking area unless they feel safe enough to buzz customers in through the security doors. The place suffers from a lack of management attention, care and commitment to basic plant maintenance and operating procedure. Don't stay here.
We stopped here after a very stressful drive and were highly disappointed. The room wasn't very clean, the shower did not work, and the breakfast was only offered until 9 A.M. When I walked in with my 2 young daughters to check out and get them something to eat at 9:20, the clerk wouldn't even offer us cereal. I told her about the shower and she offered a key to another room which wasn't practical at that point, but no apology. There are several other places to stay in the same price range. We will not stay here again.
Nothing Major upgrades needed in aspect
Price appears $1 low to any other place but if you choose this hotel based on this, you won't forgive yourself Good for one night stay. Truck driver's. Don't expect much from here even the basics like decent toilet Broken toilet Intruder? Uninvited service? Don't know who. Some one did enter into my room in my absence and luckily did nothing. Low standards and you see many people with pick up trucks and lot of junk in it. Free breakfast has just little milk and cereals. Nothing else. The morning staff is rude. They tried to teach me how to make a waffle. No kitchen items, it's just a hotel not extended stay. Bath tub is yuk. Overall I give this place 0.5 out of 5
The staff was great! The facilities are basic and minimal. I don't recommend a place for kids due to the area. The area
Friendly staff Bathtub did not drain
The location I didn't like the staff they were very rude and wasn't very accomendating
clean rooms helpful staff maid service good mini fridge microwave coffeepot great place for the money
Close to airport, bed comfortable The room is old, needs updating, needs to be cleaned better
Room was unexpectedly awesome! just needs some tlc on the outside and the breakfast could be a lot better. Fix the pool too. Outside leaves a lot to be desired and is dirty. But the rooms were super nice.
There were cockroaches in the room. Disgusting.
ONLY THING GOOD WAS THE NEW MATTRESS VERY COMFORTABLE BUT REST IS A DUMP!! NOT WORTH THE MONEY AT ALL $80+ RIDICULOUS STAY AT MARRIOTT NEXT TIME!!
The best part was having a roof over my head. That was it The "non-smoking" room smelt like a cigarette had just been lit. The comferter had cigarette burns in the cover. Bathroom was rusty and only came with 1 towel
Cheap price Didn't feel clean Odd staff Cigarette burns Not safe
I needed a hotel for two nights and didn't have two to three hundred to spend on it, and this hotel was perfectly adequate for the price I paid--about half of what other wedding-goers paid for their rooms. Also, getting the room with two double beds allowed us to split the cost with others and save even more having this adequate stay. I did not feel unsafe or scared while staying there. Well, if I'm going to complain about a hotel that was--keep in mind--only $60 a night, there was a little lime buildup in the shower, the beds were hard, and the fridge was cooler-than-room-temperature but I don't know that I would trust it for perishables or medicine like insulin.
The keys to the room use close proximity detection, so you can keep them in your wallet and just wave that by the door. Has walls and Roof. Most of the outlets in our room did not work. Even the fridge wasn't running when we first got there because the plug wouldn't properly stay seated in the wall. The hair dryer wouldn't work unless you were putting pressure on the plug. And forget trying to charge your phones, computers, tablets, etc. This hotel is very close to the airport. This wasn't a huge issue for me, but the Ms. wasn't too thrilled about it. I found the departures and arrivals of passenger planes quite soothing. HOWEVER, there was one point when what sounded like an F-16 fighter took off. That was very, very loud, and is almost guaranteed to alarm the women and children in your party.
Close to main highway. Also cleanliness. Felt like I was going to fall threw shower floor. Couldnt talk to most staff due to not being bilingual. Didn't know area to find stores & restaurants.
Interior hallways. Friendly staff
The staff was very friendly and the room was very clean. The room needed updating, especially the tv - it was on the fritz but I didn't care- I just needed a safe place to lay my head down and this was perfect.
Waren für eine Nacht während einer langen Fahrt. Kein schlechtes Hotel, keine Zwischenfälle. Die Zimmer selbst scheint etwas retro-Themen, aber ich fand alles sehr sauber. Das im Preis inbegriffene Frühstück war gut, und das Waffeleisen funktioniert gut. Ich würde auch wieder dort übernachten.
My stay was not bad. The only complaint i have was that a Waffle House was being built next door and i was awaken daily by the construction workers and their equipment. Other than that the room was clean and it was quiet at night. There was stains on the blankets
Bettwanzen und Zecken waren überall auf dem Bett und im Zimmer.
Dies ist ein ausgezeichnetes Hotel. Freundliches Personal.
Freundliches Personal, effizienter Check-in. Das Zimmer hat etwas merkwürdig gerochen, nicht penetrant.
Very friendly and helpful staff, able to book only a couple days ahead of arrival; easy access from I-77S toilet valve stuck and had to be manually put down after flushing toilet
Nothing Left some of my dress shirts in my room. When I realized it less than 12 hours after leaving I called to see if I could come back by and pick them up. But they magically disappeared.
Reception staff were pleasant Room was filthy!
I quite honestly didn't like anything about the place except that I woke up alive Our first impression of the place was speaking through a thick wall of glass to a woman who didn't have a big girl voice. When we finally got to our room, it was on the 2nd floor and non-smoking. From the sketchy environment outside to the tiny little box of a room we were confined to-this place was horrible. We entered our room to find hair on the sink, bath tub, pretty much anywhere you wouldn't want hair. There was no shampoo or conditioner-good thing I brought my own. I've noticed in the past even your most basic motel has a hair dryer, nope not this one. I'm glad we woke up alive in the morning because this place was swarming with people doing shady things at night. My favorite part of the area was getting to watch a police helicopter spotlight the area for what seemed to be a criminal on the loose-great location! Safe to say, we will NOT be returning to this motel as wonderful as it may sound. I highly suggest no one stays here, waste of $64
Nothing don'tStaff had no. clue what they were doing. Took an hour and a half to cecum in late at night. Told us they did not. Have the rooms. Sent us to occupied and I cleaned rooms. Fin lay checked and rooms were marginal at best. My non smoking room reaked of smoke as did my pillow. Will. Ever stay at a Motel 6 again.
The best part about this Hotel is the price. I received 4 nights for just over 160$. The room was absolutely disgusting. My girlfriend was afraid to even sit on the bed. The smoke alarm was completely detached and the entire room smelt like smoke (it was non smoking). There were scary people in and around the hotel. I would not recommend this hotel to anyone. It is not right a road highway and instead is located behind another building on a sketchy small road. I refused to get in the bed or even take a shower while there. If you are going for a nascar race stay in Kannapolis or Concord. stay away from this hotel!!
Location was good easy access to the highway Needs updating bathroom was not the greatest but a good value you get what you pay for
The location is nice, and the couple of restaurants and gas stations located near-by are convienent. The young women working at the counter after 1am would not honer us a later check-out than 11am(since we were checking in so late)but instead indicated that the 11am check-out was not current, and required, that they just ask people to be out by Noon, which we did, and later found out we were suppose to be out by 11am anyway. Which I'm sure highly annoyed the morning office staff, and cleaning staff.
Roaches in the room ,no iron or board.
The staff was awesome. For the cheap price tge facilities were actually really accommodating and cleaner than others. The wifi wasn't very strong.
The fact that we are still alive Everything else
House keeping lady was nice I opened up the curtains and a roach crawled down the wall. The TV had 1 channel!!! Deceptive listing. I wouldn't recommend this hotel to a single person or family!!!
Lots of space, room has pull out sofa and a desk Bathtub need a bit of cleaning/ reconditioning. Water pressure is low and hot water didn't stay warm enough
There are no positives about the Charlotte Express Inn. The Charlotte Express Inn is deplorable. So dirty! My first room had a cockroach. I asked to change rooms and the clerk said fine. She walked back with me to my room explaining she was going to pick up the cockroach so she could rent it out again. Gross! The next room had prescription and what i believe to be illegal drugs in the night stand. The dresser had women's clothing in it. The floors were filthy with wrappers everywhere. The bed had blood stains on the side. No soap or any shower supplies. No WIFI or breakfast as advertised. I only found the place because it was the closest hotel when I asked my navigation system. place. I seriously think I would have been better off if I stayed in my car instead.
It was cheap and clean. I had no problems with the hotel at all. Just the noisy highway. cant fix that though.
promptness of checkin no clock in room, presence of bugs
It was quit Bathroom shower curtain was nasty. Lights didn't work. Some of the plugs was no good