Mietwagen in Charlotte

Positiv: Customer service at pick up was great but the line was over 45 min long, not enough customer service reps were working.

Negativ: I reserved a VW Jetta or “similar” and got a 2 door camaro that was terrible. The line was way too long to wait in it again to try to change cars.

Positiv: Staff was fine,

Negativ: Got ripped off, pickup wasn’t at airport where I booked flight.. very deceiving in the way options were presented. Avis charged $65 extra for being 20 minutes late.. I won’t use Avis again

Positiv: Easy and convenient online and one way drop off for "reasonable fee"

Negativ: Gave me the "junker" of their fleet since it was a one way drop off...smelled like stale smoke, and was dirty. I basically did their drop-off work for them at my expense.

Great experience

Positiv: Friendly and prompt customer service

Negativ: I have no complaints about this location.

Poor customer service!!!!

Positiv: The car started.

Negativ: Bottom end car, ridiculous rate, poor customer service!!!!

Positiv: Car was ready when promised.

Negativ: At pick up, staff was curt. No explanation of the tolling feature, which became an issue. When I got to where car, it still had a bunch of bugs on it, giving the impression it had just been returned and. It prepped. I didn't notice u till after leaving the lot (as I tried to find the overhead lights and then the headlights) that the car was giving a low tire pressure warning and that the tank was not full. The needle was below the F, and a full tank, as I saw later, goes beyond the F. It was late, the staff wasn't overly helpful or friendly, and I did not go back. I just topped off the air the next morning as all 4 tires were low, more than 10 psi below recommendation. The car worked fine on the first leg of the trip. On the second leg, after paying 2 tolls in cash, the tool booth collector told us it had already been charged to EZ Pass. Now, we read the instructions on the toll feature in the. At and made sure he door was closed, which allegedly would keep the tools from being charged. Yet every toll booth still charged EZ Pass. As the info in the. At said this would only happen if we opened the toll transponder's door, I was not happy. The worst, however, was the tires. As I was filling the car with fuel right before turning it in, the rear right tire went flat. Fortuntely there was an air pump right there. I managed to get air in the tire and return it to Avis without having to call for help and miss my flight, but it was a close thing. All in all, I expected much more from Avis. I always thought of them as a step above the Budgets and Alamos, but after this trip, I don't do so any more.