Hotels in SouthPark - Charlotte

Positiv:: Rooms were very nice

Negativ:: Housekeeping knocking and coming in my room at 9am on check out day asking when I was leaving. Check out time is 11.

Positiv:: Awesome hotel! Loved every aspect of it. Evening social and the pool were our favorites. Thanks for a fantastic couple of days!

Positiv:: Good pricing for kind of last minute booking

Positiv:: Our stay was great, but I do think it was overpriced. They had raised all the prices during our stay because of a city-wide event.

Positiv:: Room was pretty clean, bed was comfortable.

Negativ:: Bathroom shower could’ve been more clean.

Positiv:: I liked the location because it was walking distance to several nice restaurants and bistros and the breakfast was one of the better I've had for variety and quality of the food.

Negativ:: Faster wi-fi probably would be my only wish but it was adequate.

Positiv:: The staff was friendly. Every. Single. Person. that we came in contact with! The facility was clean. The room. The bathroom. The lobby. The pool. The restaurant. All of it!! The location. We had an event at the convention center and we wanted to go to Carowinds so this hotel put us right in the middle. There is literally something to eat around every corner. This area of Charlotte was very clean in my opinion and nicely landscaped. We will be staying with Homewood Suites everytime we visit Charlotte!!

Negativ:: I can't think of anything I didn't like!

Positiv:: We loved the pool and the area the hotel was located. The staff was friendly and showed great hospitality. Breakfast was pretty good as well. We also enjoyed the full size refrigerators and also the stove tops in the kitchen.

Negativ:: The pull out couch mattress was a little hard but that’s what to expect sometimes. The room we were given smelled like smoke once we arrived but The staff did offer us another room to look at in case we wanted to move.

Positiv:: Everything was convenient

Negativ:: N/A

Positiv:: Staff very helpful, breakfast facility very good.

Negativ:: No easy chair in my room television poorly located at right angle to bed.

Positiv:: Das Zimmer war sauber und komfortabel

Negativ:: Der Pool war ekelhaft, das Frühstück war ok.

Negativ:: Das Bett

Positiv:: Main font desk was nice and room was clean

Negativ:: They stole my cousin’s bag and the front desk sup Micheal was very rude. We still haven’t heard anything back from the hotel at all

Positiv:: The staff was excellent , friendly and helpfil

Negativ:: There were only a few glasses and cups in the cabinet so we would have liked more since there were 5 of us...... I work in the hospitality industry as a sales rep and it may be time for some updates on furniture and interior of the guest rooms but overall experience was very good and what a great location!!

Positiv:: Very nice clean hotel with separate bedrooms in the room. The staff were extremely friendly and accommodating.

Positiv:: great

Negativ:: dvd player in the room

Positiv:: The staff bent over backwards to be helpful, friendly and accommodating.

Negativ:: Elevators were not cleaned as often as needed with so many people coming and going.

Positiv:: I really enjoy my stay and the breakfast selecting and taste was good. The room and outside activities made you feel like home and a little more.

Negativ:: The staff did not know how to turn on the fire pit but we figure it out ourselves. They need some additional training in order to service the guests.

Positiv:: Amenities and location. Also the staff was very helpful and pleasant during our stay.

Negativ:: One elevator was inoperable the entire time and the other wasn't working correctly, it would skip floors even though the floor was selected, fortunately we were on the 3rd floor, so taking the stairs wasn't too big of a deal for us.

Positiv:: I liked the location and the cozy feel of the room.

Negativ:: Parking wasn't good, the ceiling in the shower needs work (room 723)

Positiv:: The breakfast was great with many varieties for all guests; staff was really nice and the check in process was simple and quick

Negativ:: The location is kinda weird with no views of the city but it is close to uptown and a great shopping mall is within 5 minutes along with restaurants

Positiv:: Eggs fresh and fluffy. Staff exceptionally helpful and friendly. Rooms clean.

Negativ:: This bed was a bit soft but other stays, beds have been better. I’m surprised that being in the south that your inns don’t offer grits at your breakfasts. You could at least provide the packets of instant grits! Your toilet paper is terrible. It needs to be softer and thicker. The dining area needs to be updated. The upholstery on the chairs is dirty looking.

Positiv:: Room layout and staff assistance

Negativ:: Dirty Windows couldn't see out well. May be due to area construction.

Positiv:: Cleanliness , location , ample size of room

Negativ:: A/ C was very loud

Positiv:: Alles war perfekt. Ich hatte keine Zeit, das Restaurant zu probieren. Personal hat immer gelächelt und die Zimmer sind perfekt

Negativ:: The food from room service was terrible!

Negativ:: Bathroom was very outdated, with all the room upgrades performed, bathroom should have been a priority as well. Toilet was stopped up, toilet paper holder causes paper to fall off.was fixed before we left.

Positiv:: Excellent location. Excellent rooms with lot’s of space and very comfortable. Excellent service.

Negativ:: Staff- I was promised more pillows and they never arrived. I asked for a bottle of water from the front desk and was told I had to purchase it from the store! Carpets were dirty and there was trash outside and inside. Parking is awful- we had to wait for someone to leave to find a spot. NOISE was awful! I will never stay here again and would not recommend to anyone!

Positiv:: Location of the hotel met our needs for this particular trip. The staff had to work extra hard to make accomodations for unhappy people due to remodel and mess of the hotel. They were great and had a fantastic attitude despite their conditions. Unfortunately there wasn't much they could, do. Staff did what they could do...

Negativ:: Hotel was under remodel, and an unknown to us until we walked into the lobby, we should have been informed. Felt like we were baited and switched. Hotel overall was messy and noisy, hallways with dirty carpets and not vacuumed, simply just messy. When we arrived our room was only partially cleaned, ice bucket with last guest's ice in it and room was just not very clean. The food and atmosphere were not what is customary for this caliber of hotel, Desk staff gave us a breakfast credit but that was just as bad. Food was powderred eggs and just cheap...tables and seats with crumbs. Not what you normally get at a doubletree. Worse were the beds, they were extremly uncomfortable. Other hotels locally that were of same or better caliber for less money but I choose Doubletree due to good past experiences. Purpose of my trip was family event but returning to my hotel room each night made the experience not very pleasamt and we simply dreaded coming back as we did not know what we'd be dealing with upon our return. I gave away $450 thinking that I was staying at a nice hotel and got a motel room at best.

Positiv:: Excellent room and Breakfast

Negativ:: Elevators by parking entrance are extremely slow and never saw one of them operate. Three phones in suite and one of them was dead, and other two could not reach the front desk via shortcut on phone, had to use cellphone to call front desk.

Positiv:: The pool was really nice.

Negativ:: Room service was very slow.

Positiv:: Staff was very friendly and helpful.

Negativ:: Parking..paving going on..

Negativ:: Booked a king suite, they gave us a double room. I called front desk to ask about the mix up and they acted like it was my fault I was put in the double. Not one apology or even an acknowledgement. We had to repack and move the a different room on a different floor. This must have been a room they did not rent out often. It was room 654 and at the end of the hall. The cable was out and I saw the largest roach of my life crawling up the wall (see picture). I thought this was one of the better hotels but the customer service was abhorrent and they treat people who book on booking.com like second class citizens as evidenced by the attempted downgrade in the room. Would not return.

Positiv:: It was a very nice hotel with nice rooms in a great part of the city.

Negativ:: I don't believe there is enough parking for the size of the hotel.

Positiv:: Every time met or exceeded expectations.

Negativ:: No.