Hotels in Yorkmount - Charlotte

Positiv:: Kickback, Frühstück, Sauberkeit, Businesscenter, Pools und das Personal sorgte dafür, dass unser Aufenthalt fantastisch wurde.

Negativ:: Ich wünschte, wir hätten länger bleiben können!

Positiv:: Alles war perfekt. Ich war total in Ruhe.

Negativ:: Absolut nichts.

Positiv:: Warmes Frühstück, warmes Abendessen zur Verfügung gestellt. Komfortable Betten, saubere Zimmer.

Negativ:: Der Typ der uns eincheckte. Er war vielleicht nett aber nicht ausgebildet.

Positiv:: Everything...I would recommend this hotel chain to anyone that is traveling. They go above and beyond

Negativ:: Nothing... everything was great

Positiv:: Staff is so friendly and the breakfast is better than any i've seen

Negativ:: N/A

Positiv:: We loved absolutely everything, the staff was great, always there when needed with a big smile and personality to match. Great amenities!!!! Great food and so much to choose to eat.. poolside was so much fun. Cant wait for my next staycation

Positiv:: Great location and seemed clean. We were there from 3am to 10am so we didnt pay much attention to anything but overall it did what it needed to do!

Negativ:: Breakfast was okay, nothing great but did the job.

Positiv:: 530 kickback was awesome Pool and hot tub area clean Room very comfortable felt safe Breakfast was wonderful EXCELLENT place to relax after 8 hrs drive This was a half way point from Pennsylvania to Florida Will stop again on our way home

Positiv:: We were impressed with the politeness and friendliness of the staff. The close proximity to Carowinds was a definite plus!

Negativ:: I have one tip... consider placing automatic hand sanitizer units in the food area, especially with it being buffet style.

Positiv:: Schönes Hotel mit großzügigen Suiten. Perfekt für 4 Personen. Abend gibt es eine Reception mit 2 alkoholischen Getränken für Erwachsene und leichtem Abendessen.

Positiv:: I got more than I expected. Free drinks and snacks in the evening was a great bonus. More than one washer and dryer so no waiting for an open machine. Wonderful!

Positiv:: Loved my stay. My wife and children really enjoyed it. Staff was very friendly and helpful.

Negativ:: 3 drinks instead of 2. Lol

Positiv:: Everything was great my 2nd time staying and this time make me want me want to always stay I also recommended it to the others I came with and they were highly satisfied also and will stay again.

Positiv:: Clean and friendly staff

Positiv:: The kick back is really nice! Loved the indoor out door pool. Close to Carowinds!

Negativ:: The Shower was really nice. The floor in the shower was a little slippery though.

Positiv:: Die Küche zu kochen

Negativ:: Das Housekeeping war sehr spät am meisten Tage

Positiv:: Die Bettdecken wurden wirklich gereinigt und das kostenlose Frühstück ist gut

Negativ:: Es gab nichts, was mir nicht gefallen hat

Positiv:: Freundliches und hilfsbereites Personal. Große und saubere Zimmer zu günstigen Preisen.

Negativ:: begrenzt die Getränkeautomaten Optionen und Restaurants

Positiv:: A great package!

Negativ:: Needed more luggage carts.

Positiv:: Location is great. We were 15 mins from anywhere we wanted to go

Negativ:: Soda machine on 6th floor didn't work. Went to the front desk and the worker tried to charge me 12 for 3 pops. Soda machine said 2.25. She tried to get me for some money.

Positiv:: Breakfast was good

Negativ:: Bed was not comfortable

Positiv:: Comfy bed, and great suite was plentiful in space.

Negativ:: Grits should be added to brekafast menu

Positiv:: Excellent selection for breakfast!

Negativ:: Nothing!

Positiv:: Breakfast was very good. Staff were super friendly.

Negativ:: Not sure why but the maid did not make up our room or empty the trash. We were only here for two nights so not a big deal.

Positiv:: Friendly people behind the desk.

Negativ:: Patricia, who was working breakfast area, was very rude!!! She barely wanted to refill anything and when you did ask for something, she showed you were bothering her. She closed the breakfast area 10 mins early preventing another couple from eating. When asked what her name was, she refused to answer and we had to ask one of her fellow coworkers for her name. She was rude towards my mom and others. This all took place on Sunday. She was just plain rude and nasty!! All in all besides this experience with her, everyone else was nice and welcoming and I would stay here again!!! Great customer service and very friendly staff. I will not allow one bad apple to spoil the bunch!!!

Positiv:: Nothing

Negativ:: Customer service

Positiv:: Near highway

Positiv:: Great place to stay,Anette front desk clerk made it even better with her kind spirit,best hotel experience I’ve ever had and will not stay anywhere else when I visit Charlotte now.

Positiv:: The customer service was awesome;the people who work the front desk

Negativ:: I think the pool should have a covering due to the debris flying off the trees

Positiv:: Friendly and helpful staff. Shuttle service to the airport was very convenient.

Negativ:: Very bad management and very rude front desk. We made the reservation for 2 rooms but after waiting for 30mins for check-in, they said overbooked and we had to drive to another hotel at 1am. No communication at all prior. The manager had been avoiding us

Positiv:: The staff were excellent...professional and accommodating.

Positiv:: Comfortable bedding, clean rooms & common areas,staff was friendly and helpful,decent shower pressure, within a short drive of all local attractions.Rooms were of a sufficient size with a nice TV and free WiFi.Staff provided a great recommendation for BBQ

Negativ:: na

Positiv:: Perfect location to the airport and my customer base.

Negativ:: Nothing

Positiv:: Nothing

Negativ:: My 7 year old daughter looking for shoes and pull out Dirty underwear ladies thongs frim under the bed. Just Nasty and it didn't belong to my no one in my family and the dryer being broke

Positiv:: The whole facility was great

Negativ:: ATM machine broken

Positiv:: cleanliness, comfort

Negativ:: Staff was rude when trying to confirm the room and bed size preference.

Positiv:: Excellent staff and shower.

Negativ:: We didn't get the room we reserved.Reserved a king room and was told they didn't have any when we arrived had to take a 2 bed queen room.

Positiv:: What did I like? Not much...clean sheets... what did I think of the breakfast? WHAT breakfast??? If breakfast WAS available, the staff didn't let us know.

Negativ:: Let's start with the check-in... two employees at the desk, one looked like she was handling paperwork, but at the front desk...neither acknowledged our presence until it was our turn to check in...must've been a rush, because right after us we're ~10-15 people checking in, but the person doing administrative work NEVER picked up her head or acknowledged the long line, so they made everyone wait for one person...SMH But that wasn't the end...we had a King size room with a pullout (no sheets or blankets on the pullout). When I called "housekeeping" to ask for blankets, I was told "If you want them, you can come to the front desk to get them" WHAT KIND OF SERVICE IS THAT??? Not to mention on the desk in our room were snack wrappers left by either the staff or previous occupants...The elevator looked like a freight elevator and finally the parking...if you weren't fortunate to get one of the 20 or so parking spaces in the front of the building, you were forced to park in the dark and unlit back of the building with only a line of hedges separating the parking area from a dark wooded area with train tracks...UNSAFE is an understatement!!!

Positiv:: Everything was great

Negativ:: Far out parking in the evening

Positiv:: The room was spotless!!!

Positiv:: The staff is very caring. I've been here 6 days due to car problems and they have really made my stay better!!!

Negativ:: Lack of breakfast!!!

Positiv:: The hotel is very modern, clean and comfortable.

Negativ:: There was some confusion at check in with my reservation. Not many items on breakfast bar.

Negativ:: The uncleanliness of the room and the unwillingness of the Team Lead, Georgia to assist!

Positiv:: Convenient it was a basic room no frills but it was a good stopping point. Price was reasonable the front desk people were friendly the room was clean

Positiv:: It was a comfortable and clean room with quick access to the airport in the morning that drove right by a gas station to fill the rental car. Front desk was nice and helpful.

Negativ:: It was a little run down and cheap. Laminate floors amplified the noise from people walking around above us. A lot of people smoking and drinking out in the parking lot. The first room they put us in smelled strongly of smoke even though no smoking sign was on the desk. Terrible reception on the TV and poor channel selection. I didnt read this before hand we stayed, but breakfast was just granola bars, muffins, and oatmeal to go.

Positiv:: The hotel was comfortable..the staff was excellent

Negativ:: It could be a little bit more cleaner,but overall very good

Negativ:: The bed is rock hard and the breakfast they advertise is very minimal.

Positiv:: Front desk folks were very helpful in solving issues (more about those below).

Negativ:: Was not very clean, dated fixtures. Had an issue checking in-- front desk person had to work with tech support for 20 min or more to resolve it. Beds had no pillowcases and there were no clean ones available- had to use sheets instead.

Positiv:: The room

Negativ:: Short staffed at Lobby counter

Positiv:: Nothing

Negativ:: Our stay was a nightmare the lobby and the first floor we're under construction all you could breathe was dust the room itself had no amenities not even a do not disturb sign there also was no remote control for the television we left after one night

Positiv:: The staff was great. Morning and even front desk woman was professional and courteous.

Negativ:: The hot water in the shower was going in and out. There AC unit dinner like I was sleeping next to a reefer truck at a truck stop.