Sai Sea City Hotel

1. I was able to order food from outside, and got the food delivered to the hotel without any delay. 2. The hotel is closer the the main road, super markets and boutiques etc. A very convenient location. 3. In general, regardless of a few incidents, the staff was polite compared to several places. At some places, the helping staff and the front desk person treats the local/ native like beggars and to foreign tourists as kings. I didn't experience such discrimination, and I really & highly appreciate that. 4. The main power system work with touch systems, and the air conditioning and the fan (both were in the room) worked really well without any trouble. 5. The security is okay. 6. Calm and quite place. No disturbances from the neighbors and the rooms are well sound-proof. 7. No troublesome calls from the front-desk on check-out quarries. The freedom given to the customers should be appreciated. Note: This a great place with good people with a huge potential and room to improve. If you focus more on several little things to satisfy your customer, this place will get a good review score.

1. I did not like the bed at all. Although the bed was large enough, is was not comfortable, and was like an old chair in 1970's with springs. It was noisy and really uncomfortable. That should be changed if Sai City Hotel needs more customer satisfaction and rankings. 2. The lamp-shed by the bed didn't work. There was no way to control the room light. 3. We asked for an iron to prepare our clothes. The iron came without the ironing board, and the iron never worked. 4. The room service worked really good at first, but slowed down with time to a "not responding level". The help-desk calls were first answered and later-on was irresponsibly ended from someone who was in reception even without saying a word, just after I spoke a few words and said my room number. Is this ethical? We used to order food from outside and the delivery services worked well. On the first day, the receptionist called the room to inform hat the food has come, and the room service staff delivered it to our room. On the second day, the one who called us just said "Your food came, you can collect it from the reception". Is this ethical? I was planning to give the room service staff a tip, but this incident changed my mind in to a frustration. 5. The lift was dangerous, and the lift doors did not closed properly. This hindered me from using the lift and I used to climb the staircase every time. Please focus on the safety of customers and the working staff. If you haven't repaired/ serviced the lift, please do it because no one knows what problems and risk of failures the lift has. 6. The wash room, especially the toilet (commode) was a bit smelly. This may be because it has not been used frequently (recently). But there were no leakages or unbearable odors. 7. Although the check-in process did not need too much paper work, the process of tracking the booking finalizing the check-in took too long.