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spacious room, nice bed and furnishings, very helpful front desk, unbelievably convenient location to downtown attractions and fine dining. dripping bathroom faucet, ac that could not be controlled by thermostat. was offered alternative room that was smaller, much noisier, and also had malfunctioning ac. shower temp was controlled only with difficulty and wasted much water to get warm.
no bugs in the room -Airport shuttle service they provide made me wait for an hour -No internet in the rooms, when ask for help they dont solve it they say 'Everybody has the same issue' -No breakfast even if you pay for 150 per night -No check in before 3pm, but need to checkout before 12am -My room was so cold I asked them to fix it, they told me that they dont have a heater they can only do turning of the ac? Funny right?
The location was excellent old, outdated, still had analog tv's
I did like the location and The cafe staff are the most friendly. Matthew did make me feel very welcomed and had a super attitude with me and all the other customers seemed satisfied. I have stayed here twice this year and the bathroom shower heads are very low quality no pressure!
I like the outside pool and customer service was great N/a
Bathroom shower was a handicap roll in shower. When you used the shower the bathroom floor flooded soaking the cloths I fooli left on the floor
A lot of noise from the highway.
Located next to the airport is good, place is clean and overall good. I could hear the person in the next room snoring!
Clean, mini-fridge in room, walk to airport southern facing side is noisy, breakfast is junk food bonanza--inedible for anybody that values their health
Staff manager Bedding
The staff was extremely friendly and accommodating. The rooms are made for micro- sized people- you feel like you're on a train. The construction work was shoddy- half- painted floorboards, poorly painted walls. The pillows felt like you were resting your head on a hay bail.
Can walk to the airport and a few restaurants nearby.
Compact rooms, probably 1/3 smaller than regular places, but pretty well thought out. Has fridge but no microwave. It was clean and well maintained, and the staff was nice. Plenty of free parking. Can walk from airport South side is right next to a busy viaduct so the traffic noise is intense with the windows open. Ask for a room on the North side! Breakfast is minimal, all packaged stuff and no protein,
I appreciated the convenience of location with regard to the airport. I could not get the bedside lamps to work. By the time I discovered it, I was already dressed for bed and did not want anyone else in the room. I did not need them my second night, so it was pointless to have them fixed during my stay.
Happy that I got to spent the last days with my fiance in this hotel before her deploying.
It was fairly clean and I had many options for breakfast Moved a stand to look for a plug and found some little trash. However, overall the room looked and smelled clean.
Front desk area nice. Pool area would be great for family with large slide. Bar/restaurant had good atmosphere & happy hour snacks. Nice staff. Room and other areas of hotel showing its age. AC unit in my room worked, but was loud enough to wake the dead.
Advertised of free Internet. Internet doesn't even have enough bandwidth to support a search engine to find restaurants
Short walk from the airport and you are there- shuttle available but did not need Sink in bathroom did not drain and was filthy, electrical outlets bedside did not work, dinner was average. Staff were kind and tried to be helpful but busy
Extremely convenient to airport; we stayed in very nicely decorated new room on 6th floor which was very comfortable. Staff, including shuttle service, was very helpful and nice. Hotel is under renovation so no real options for dining though restaurants are nearby; some floors I gather were very noisy. Rather high sound transmission between rooms.
Doesn't include breakfast
Hotel was being remodeled , wasn't told of this . Airconditier was making a loud noise all nite. It was a bad experience all around.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Room was spacious and clean. This hotel was very cost-effective.It's so nice.
Staff was nice, and room was spacious. Rooms were stuffy, carpet was old, room needed deep cleaning not just linen change and vacuum. Building being remodeled so alot of dust in the air and no breakfast. Nothing complimentary was offer ed to compensate for inconvenience.
There was plenty of room in the room. Poor reception on tv's. Construction during the stay did not help, maybe some kind of discount or coupon during this time. Breakfast was not the greatest but better than nothing.
Under renovation. Will be rebranding as Embassy Suites.
Well the entire hotel was UNDER CONSTRUCTION and it was so scary, sad, and yeah told I didn't read the darn terms and conditions. Who relies on photos right! Bummed so we checked out! Thank goodness she was nice and didn't charge us cancel fees. Well the entire hotel was UNDER CONSTRUCTION and it was so scary, sad, and yeah told I didn't read the darn terms and conditions. Who relies on photos right! Bummed so we checked out! Thank goodness she was nice and didn't charge us cancel fees.
The staff was very nice & helpful. The hotel is being renovated with work ongoing 7 days a week, 8am to 5pm. The atrium was completed demolished so no complimentary breakfast. Noise level deafening at times. Management should NOT be renting out any rooms until renovation is done.
Not to the standards I expected for an Embassy Suites. This last visit we had issues with getting our room serviced, the manager did compensate us with 1000 honors points but don't feel this was adequate compensation for our inconvenience. Room fridges need defrosting.
The El Paso Suites are very nice. They are doing remodeling but it did not interfere with our stay. Pool could have used a good cleaning but otherwise it was ok. Very friendly staff and very helpful!1 Would definitely stay again The parking area need lite better, People hanging out there at 5 in the morning begging for money as we left for airport, need security outside.
Location Pool was closed and no free breakfast. Very disappointed.
Close to Ft Bliss. Free breakfast was a plus, minus the powdered eggs. Check in involved having to wait for someone, who may or may not be a customer, to finish socializing with the front desk help. Going to the 2nd story room involved taking a sketchy elevator which definitely needs upgrading in all areas: cosmetics, structural integrity, mechanics, etc. Entering the room involved having to turn my normal sized suitcase sideways, just to reach the bed. Photo is attached. This is not a 90$ per night hotel. The decor is random, and drab/gaudy at the same time.
We so enjoyed the shuttle service. We used it three different times and the driver was wonderful. He even gave us restaurant information and checked that one had gluten free items on it. I would stay again.
Nothing at all Left has soon as we arrived after moving sheets back there was what looked like human feces on the bed no towels in the restroom everything a mess the manager called me and told me they didn't review the room it had not been clean before our arrival never will be staying there again
The pool area was nice. After paying the absurd $54 pet fee, my family was designated to a pet room that was reflective of a low end hotel. Drippy faucet, badly stained floors, and peeling paint. Not at all impressed and would not recommend.
Loved the layout and amenities. The bar was fun. The pool and hot tub were very, very clean and nice. The hotel dining, Daniels, was not so impressive. The first night we were there, we went to the dining room and wanted a draft beer. Their draft beer taps weren't working. So 2 of my party ordered 12 inch pizzas. They were out of 12" pizza crusts so they ordered 16". The returned again and said they were out of sauce and starting more that moment but it would be awhile. We paid for the bottled beer and left.
The location was the only good thing about this hotel. The staff was rude and unattentive. Very very few spoke any English or even understood it. Shower head was broken and was not fixed when asked. Was only given 3 pillows for a king size bed and 2 people. Bar was only open 5-10 m-f. Hotel listed restaurant and the restaurant has been closed since February. The morning checking out, the hotel was doing some sort of construction above my room AT 7AM!!! When called and complained about the noise, the front desk said they would check on it and have it stopped. I called 3 times within 2 hours and the noise and pounding only got worse with each call. The front desk never called me back or told me that it was construction. I had to go and see for myself what the deal was. The pool was ungodly cold and the hot tub was boiling hot. The pool table was missing a q ball. This place was only meant for people to sleep in and that's it. Worst hotel I've been to.
Was offered an upgrade for Valentines day, roses, champagne, chocolate and breakfast for another $39 for the night. Well come Valentines day, no chocolate or flowers or champagne. Go to front desk, oh myst have been a misunderstanding, no flowers, here's your chocolate, a $2.99 heart box with maybe 5 chocolates, go find your champagne downstairs at the club, go to club, what champagne? No champagne glasses, we'll find some and take to your room, never showed up. And oh yeah to top it off, room air filter was so dirty, airconditioner wouldn't cycle correct. When we got ice, next morning stuff floating around in the water, oil and just yuck, made me throwup thinking we used it in our drinks the night before.
Location is great. Various amenities around the area. Nice spacious rooms. Comfortable beds. Room was not ready on time. Staff did not follow up on two separate issues. Window was cracked and had to move to another room after waiting for housekeeping to complete this room.
the breakfast is very good, it is quiet and convenient No
Suite was clean and large enough for our family. The surrounding city. Yikes!
The location and just an overall great experience. The beds were super comfortable. n/a
Loved looking out the window to see the beautiful bridge with the lite up artwork! What a treasure for our kids! Not a darn thing.
It's location was just perfect. The views were terrific. And the people who work there were great. Not applicable.
Great staff - helpful and friendly. Location is pretty close to the airport, so as long as you have a rental car (and it's hard to not have one in El Paso), it's pretty convenient. Even with the a/c set to 60 during a cool night, my room never got below 72. Like other Courtyard properties, breakfast is not included. The breakfast is a bit pricey, but the food is decent.
The person at the reception desk, Mary, was amazing. She helped get us a free shuttle to dinner as well as to the airport. She also helped us prep some luggage that needed duct tape and was really nice.