Mietwagen in Atlanta

Pick up was sucks

Negativ: Very rude and bad staff at the pick up location.

Alamo doesn't rent cars to non-US citizens!

Positiv: Nothing

Negativ: I'm an EU citizen and was in possession of a calid EU drivers license as well as an international driving license. Alamo employee refused to rent a car to me since internationa driving license isn't entirely translated in English. I need to remind intelligent species out there that English isn't the only language on the planet and that, in addition to English, EU issued international drivers license is translated entirely to German, French and Italian. Even after he, and I quote: "AKSED his supervisor about it" I still didn't get a car. If you're an international traveler- avoid Alamo.

Dirty

Positiv: Gas mileage.

Negativ: The attendant when I picked the vehicle up and dropped off and the vehicle was dirty .

Nothing to pick up

Positiv: Nothing

Negativ: When I got there they had no cars and I asked why didnt call a head so I didn't waste a trip. No responds

Positiv: Nothing at all

Negativ: Being lied to by the agents at the pick up location...vehicle was past dirty it was filty....damages were all over the vehicle i was forced to drive due to not having any vehicles that i reserved .... I wouldn't recommend this location to no one

wasted my time

Positiv: Nothing

Negativ: Driving over an hour in Atlanta traffic to pick up the car, only to be told I could not take the car after all, because, after being told I could use a debit card, I was informed that I needed other documents. I did not have the documents with me because I was traveling. Even if I was willing to leave a very large deposit, I could not rent the car. Terrible service all around!

Horrible smell in car

Positiv: Quick and easy pick up. I was a little concerned about the numerous scratches and dings on the car when I picked it up, but no one gave me trouble when I returned it.

Negativ: Clearly someone smoked in the car, and rather than having it cleaned, copious quantities of air freshener were dumped in. I had to keep windows down at all times or my eyes started burning. At the end of a 4 hour road trip I had to take a shower immediately, because my family smelled the car on me when I walked in. Really disappointing.

Negativ: I never dropped it off because I never got the chance to pick it up

No car

Negativ: When I got there, they told me that they didn't have a car for me. Messed up an entire trip. Not sure if this is kayaks fault or Avis but it's a major oversight on someone's part.

No car available

Positiv: Nothing

Negativ: No car available. The avis agency didn't give me any option a let me without a car.

Positiv: Price

Negativ: Extra day was $50!!? Just turned it in and paid for a new rental. Ridiculous Car smelled like some kind of deodorant spray or air freshener. Awful!

Would not honor Kayak price

Positiv: Still got a good deal

Negativ: When we arrived, a little late, they said they could no longer honor the Kayak price and charged us $5 more per day for basically the same car. I pulled up the website and showed them I could get an even better price but didn't feel like arguing over $5 since we were only renting for one day. Other than that we got a car with bad wiper blades in the rain. Overall an average experience but what do you expect for the price I guess.

Negativ: DON'T KNOW COULD GET A CAR!!!!!!!!!!!!!!!!!

Negativ: Da man nicht WEIß, KANN MAN sich ein Auto! !!

Rude and Slick

Positiv: The SUV that I picked out

Negativ: The clerk added car coverage to my order. I told her I didn't want it. When I tried to address it, someone said they were just "estimated charges" and should not be the final price. When I got back from my business event I was charged the car coverage fee and they told me I couldn't get my money back. Even the manager just brushed me off like I was nothing.

Steve

Positiv: Collision damage waiver cost as much as the car

Only reserved if "available"

Positiv: Once I got the car

Negativ: Waiting endlessly for a car I reserved to arrive to the lot, because my reservation is only based on availability... ????

Positiv: Everone I delt with was pleasant and nice. Car was clean and smelled fresh.

Negativ: The customer service rep upon pick up was very pleasant and friendly. Except for the fact that she did speak fast. Because of this I did not realize I had agreed to insurance coverage. She did not tell me the cost per day for it and did not point it out on the contract. I did not know I was being charged $28.49 a day until I dropped off the car and saw the full amount charged to my credit card. Upon returning home I called the company and in the end was refunded half of that amount. While that helped, I felt taken advantage of. I feel they are taking advantage of customers who are traveling and are generally in a hurry so they go through everything so fast that you don't even know what you are being charged for. It is common practice for companies to put a hold on your card for more than the amount you will be charged in the end so I didn't think any thing of the larger amount shown on the receipt at check in. Lesson learned: LOOK AT EVERY CHARGE BEFORE YOU WALK AWAY FROM THE COUNTER!!

Inspect the car before you drive away for damage to cover yourself.

Positiv: Truck rode well, unlimited mileage included for 1 way rental, easy pick up.

Negativ: Truck was damaged when we picked it up, had to bring it to their attention so they could give me a receipt for the damage we didn't cause so they didn't blame it on me.

Positiv: Nothing

Negativ: Everything. They told me that I needed a return flight itinerary and a govenermenf ID After booking my flight thru Atlantas rental car two weeks in advance. I had to rush and look for another car rental thanks to advantage I was able to help my family. They're service is horrible

Availability Wrong

Negativ: No cars were available.

Negativ: Long waits, no answering of the phone for a pick up and hidden fees in the rental. Unclear as to what insurance is included in the rental and therefore damage waiver offered which doubled the cost of renting.

Negativ: Car was dirty, had stains & cigarette burn holes.

Horrible experience

Positiv: The car wa adequate but not what I wanted

Negativ: After arriving in Atlanta I was told the reservation was not at the airport, but in another town. When making the reservation I put in Atlanta airport so I do not know how the reservation could've been in another town miles away. I had to pay more than double the amount for the rental.

Not at the airport

Positiv: Should have read the fine print. Although I searched for airport rentals I ended up with Enterprise off site. Thankfully, onsite Enterprise saw I was traveling alone with 3 kids under 6 and gave me a car onsite (and a discount for Kayak's misleading).

Atlanta Airport Rental

Positiv: The employees were very friendly and helpful. I was traveling with my 88 yr old mother and the employee who checked us in on return drove us to the terminal.

Negativ: I accidentally checked another Atlanta location for return and it cost almost $250 more to return to the Atlanta airport, the point of origin. That seems excessive. Enterprise had no record of my rental under my name and had to locate via the Kayak confirmation number.

Negativ: When I went to pick up the rental the place was closed. When I called customer service the representative was rude to me and didn't help me with another rental.

Terrible!

Positiv: Price

Negativ: There's a reason this place is the cheapest. They book more cars than they have. If you book a car within 24 hrs of pickup, they won't even try to fill it when you show up. I actually got a car but it was dirty with the tire pressure warning light on. It also only had 3/4 of a tank of gas and they marked full on the paperwork. They are also only open for about 3 hours on the weekend with no after hours drop box.

No car, no compassion

Positiv: Hertz did not have a car and the hertz staff did not care. Shameful and shocking. Will never spend money or time with Hertz.

Worst Rental Experience I Have Ever Had

Negativ: Worst rental experience I have ever had. My scheduled pickup time was 12 noon . I called Hertz and informed them that I would be delayed in picking up my car rental and the scheduled pickup time was changed from 12 noon to 2pm. Upon arriving at the rental location, the agent on duty informed me that no cars were available and I would have to wait and hope that a car might be returned between 2pm and closing at 6pm. To make matters worse when I asked the agent what was is the purpose of having a confirmed reservation, I was told that a reservation means nothing. The agent offer no additional assistance except for giving me a 800 number to call.

Horrible

Negativ: Went to ATL airport. Booked a car, the car wasn't there the actual booking was in Buckhead (1.0 hour drive in traffic). You need to remove Hertz from your Kayak

Rental from Hell!!!

Positiv: Nothing!!!!!

Negativ: I had to wait three hours for a car that didnt work ...it was super small...and made so much noise I could barely think... On top of that I paid a deposit that I didn't know even existed!!!! Which was like $ 200 extra dollars which no one ever mentioned!!! This was my first rental experience and it was horrible....point blank...by the way didn't I mention I called and emailed hertz no one bothered to call me back!

Wait Time

Positiv: I had made a reservation prior to arrival and once at the counter, I was told there would be a 2 hour wait for any car. The attendant took my name down and instructed me to wait. I rented a car from their competitor

Local Renter Policy Surprise

Positiv: I liked how the Payless Car Rental location at the Atlanta airport didn't have a line.

Negativ: I was informed upon arrival that I wouldn't be able to rent a car unless I had a printed copy of a utility bill with my name and address on it. None of the documentation from my reservation mentioned this. There weren't any exceptions that could have been granted, and the attendants didn't seem interested in providing more than the minimum explanation, nor did they wish to provide guidance on how to proceed. I ended up spending a considerable amount of money at Enterprise, which is where I will continue to rent cars for the foreseeable future.

Unprepared

Positiv: I arrived to the rental center to learn that no cars were available and there would be a 1 hour wait. This is unprofessional given that it was the Friday of a 3 day holiday weekend. I cancelled my reservation and rented from National Cars at the same rate and no delay. They should be removed as a service option on the KAYAK platform.

Negativ: There were no cars available when I arrived. I was told there was a 1 hour wait.

They didn't have a car for me at all

Positiv: The price was the best available.

Negativ: When I showed up they didn't have a car at all.

No cruise control

Positiv: It was clean

Negativ: It was not worth the money I spent, had to drive 6 hrs with no cruise control and cost 100+ dollars for using it on 6 hrs and I had to wait past the time promised to get it.

No cars available even with reservation.

Positiv: Nothing, didn't end up getting a car even though I had a reservation.

Negativ: Arrived to pick up my reserved car and was told there weren't any cars available. Some were supposedly on the way but would take an hour to arrive. Ended up not renting from them and am very disappointed. Waiting an hour for a reserved car is unacceptable, especially at 7:00pm when you have a 2 1/2 hour drive afterwards. Misty