Positiv: The car was new and did he job well.Negativ: We were not told the process for tolls in Austria and ended up with a $120 euro fine when we left the country.
The cars fuel tank was also not 100% full when we picked it up.
Prague to BrnoPositiv: Fast service and a good car with an upgrade!Negativ: Signage at the Brno airport didn't exist but after a quick question to a pleasant airport worker we found it.
Horrible "upgrade"Positiv: Nothing.Negativ: I was supposed to get a VW Passat... instead I was "upgraded" to an old skoda Octavia with nearly 100,000 kilometers. On the second day of the rental, the turbo went out, and the check engine light came on. This no acceleration and a max speed of 100 km/hr on the German autobahn!
Meh....Positiv: Very small car for its class. No cruise control and high miles. Counter rep wouldn't provide any paperwork confirming we dropped off the car.Negativ: See above.
No organizationPositiv: The car was clean. That's about it.Negativ: The pickup shuttle was a disaster, communication is non-existent, phone numbers in the confirmation e-mails didn't work, etc.