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6,8
Positiv: The car was nice, had great gas mileage, was clean.
Negativ: The pick-up and drop off experience was weird. A bunch of customers were in line complaining about their experience and I really didn't like the way the staff handled their complaints. One woman (angrily) said that she had tried calling many times and could not get through. Without missing a beat, an employee stated that the phone was disconnected. How is that an okay response? How is it okay for your phone to be disconnected? It was just awkward standing in line around all of this and it made me nervous that we would be unable to get the car we reserved considering all of the complaining happening around us. My dropoff experience was also terrible. We were returning the car by 5pm on New Years even in Miami. We found an Alamo location closer to our hotel in South Beach and confirmed that we could drop the car off there, we even called Alamos customer service line to confirm the closing time of the location, we were told it was 7pm. We arrived just after 3pm and were told that they were closed. So, I decided to find another location, this one at a hospital, and after driving 30 minutes there I found no location and was told by a security guard that there was no Alamo rental car location there. Finally I returned to the original location where I picked up the car. It was scheduled to close at 5pm, I got there around 4:40 and apparently it was pure luck that I was able to return the car. An employee happened to be moving a car and told me they were closed, but he took the car and keys and said he'd close it out in the morning. He seemed to really want me to get out of there, I was concerned because we didn't do a post-rental inspection, but it seems that he closed it out without issue. Still, it wasn't a great experience to hunt for a location where I could return the car after calling and confirming our plans with Alamo themselves.
Bewertung von
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2,0
Positiv: Staff denied me a rental.
Bewertung von
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2,0
Positiv: I liked nothing! Terrible experience. Made reservation and upon my arrival there was no car. They didn’t even have the decency to notify me ahead of time. Manager was rude and laughing instead of being helpful. He told me it would be a minimum of 2 hours wait and he would call me once the car was ready. It’s been several days and he still hasn’t had the courtesy to call!
Negativ: If you don’t have a car available have the decency to contact the clients beforehand! Manager was rude and completely not understanding of the situation.
Bewertung von
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10,0
Positiv: Yes
Negativ: No Opinions
Bewertung von
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10,0
Positiv: Excellent customer service. Courteous and polite staff. I was very impressed with how they treated me with proper attention.
Bewertung von
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4,4
Didn't have the car type reserved, waited hour for any car at all
Positiv: NOTHING
Negativ: Service, Attitude
Bewertung von
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2,0
,make a reservation and no car
Positiv: Waiting to someone to talk..... Over 5 minutes
Negativ: I call one day in advance to make sure the car is available for pickup at 10:00am, they told me that don't worry that they are serious rental company, Guess what, they call me at the time I was planning to get it, and they told me no cars available, waiting line about 3 to 5 hours they said they will call me, never call, I call around 6:00pm to see what they will told me, and they said still in waiting list, good thing I call another rental Enterprise 6 hours earlier.and they even pick me up at my house yo get the car. Thank you ENTERPRISE. Thank you ALAMO, you guys sucks!!!!!!!!!!
Bewertung von
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5,6
No convertible
Negativ: Got to Alamo having booked a convertible and there was no convertible.
Bewertung von
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8,0
Positiv: Speedy customer service.
Negativ: The car was clean on the Inside, but the outside wasn't super clean
Bewertung von
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2,0
Closed before I got there
Positiv: Nothing
Negativ: The rental center closed before I got there, no car
Bewertung von
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10,0
Smooth experience & quality car.
Positiv: Very convenient, nice people, great service, good value.
Bewertung von
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4,4
Off airport facility
Negativ: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there. Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
Bewertung von
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10,0
Positiv: Yes
Negativ: No Opinions
Bewertung von
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10,0
Positiv: Excellent customer service. Courteous and polite staff. I was very impressed with how they treated me with proper attention.
Bewertung von
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10,0
Smooth experience & quality car.
Positiv: Very convenient, nice people, great service, good value.
Bewertung von
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6,8
Positiv: The car was nice, had great gas mileage, was clean.
Negativ: The pick-up and drop off experience was weird. A bunch of customers were in line complaining about their experience and I really didn't like the way the staff handled their complaints. One woman (angrily) said that she had tried calling many times and could not get through. Without missing a beat, an employee stated that the phone was disconnected. How is that an okay response? How is it okay for your phone to be disconnected? It was just awkward standing in line around all of this and it made me nervous that we would be unable to get the car we reserved considering all of the complaining happening around us. My dropoff experience was also terrible. We were returning the car by 5pm on New Years even in Miami. We found an Alamo location closer to our hotel in South Beach and confirmed that we could drop the car off there, we even called Alamos customer service line to confirm the closing time of the location, we were told it was 7pm. We arrived just after 3pm and were told that they were closed. So, I decided to find another location, this one at a hospital, and after driving 30 minutes there I found no location and was told by a security guard that there was no Alamo rental car location there. Finally I returned to the original location where I picked up the car. It was scheduled to close at 5pm, I got there around 4:40 and apparently it was pure luck that I was able to return the car. An employee happened to be moving a car and told me they were closed, but he took the car and keys and said he'd close it out in the morning. He seemed to really want me to get out of there, I was concerned because we didn't do a post-rental inspection, but it seems that he closed it out without issue. Still, it wasn't a great experience to hunt for a location where I could return the car after calling and confirming our plans with Alamo themselves.
Bewertung von
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8,0
Positiv: Speedy customer service.
Negativ: The car was clean on the Inside, but the outside wasn't super clean
Bewertung von
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2,0
Positiv: Staff denied me a rental.
Bewertung von
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2,0
Positiv: I liked nothing! Terrible experience. Made reservation and upon my arrival there was no car. They didn’t even have the decency to notify me ahead of time. Manager was rude and laughing instead of being helpful. He told me it would be a minimum of 2 hours wait and he would call me once the car was ready. It’s been several days and he still hasn’t had the courtesy to call!
Negativ: If you don’t have a car available have the decency to contact the clients beforehand! Manager was rude and completely not understanding of the situation.
Bewertung von
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4,4
Didn't have the car type reserved, waited hour for any car at all
Positiv: NOTHING
Negativ: Service, Attitude
Bewertung von
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2,0
,make a reservation and no car
Positiv: Waiting to someone to talk..... Over 5 minutes
Negativ: I call one day in advance to make sure the car is available for pickup at 10:00am, they told me that don't worry that they are serious rental company, Guess what, they call me at the time I was planning to get it, and they told me no cars available, waiting line about 3 to 5 hours they said they will call me, never call, I call around 6:00pm to see what they will told me, and they said still in waiting list, good thing I call another rental Enterprise 6 hours earlier.and they even pick me up at my house yo get the car. Thank you ENTERPRISE. Thank you ALAMO, you guys sucks!!!!!!!!!!
Bewertung von
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5,6
No convertible
Negativ: Got to Alamo having booked a convertible and there was no convertible.
Bewertung von
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2,0
Closed before I got there
Positiv: Nothing
Negativ: The rental center closed before I got there, no car
Bewertung von
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4,4
Off airport facility
Negativ: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there. Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
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