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10,0
Positiv: Excellent customer service. Courteous and polite staff. I was very impressed with how they treated me with proper attention.
Bewertung von
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4,4
Didn't have the car type reserved, waited hour for any car at all
Positiv: NOTHING
Negativ: Service, Attitude
Bewertung von
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2,0
,make a reservation and no car
Positiv: Waiting to someone to talk..... Over 5 minutes
Negativ: I call one day in advance to make sure the car is available for pickup at 10:00am, they told me that don't worry that they are serious rental company, Guess what, they call me at the time I was planning to get it, and they told me no cars available, waiting line about 3 to 5 hours they said they will call me, never call, I call around 6:00pm to see what they will told me, and they said still in waiting list, good thing I call another rental Enterprise 6 hours earlier.and they even pick me up at my house yo get the car. Thank you ENTERPRISE. Thank you ALAMO, you guys sucks!!!!!!!!!!
Bewertung von
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5,6
No convertible
Negativ: Got to Alamo having booked a convertible and there was no convertible.
Bewertung von
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8,0
Positiv: Speedy customer service.
Negativ: The car was clean on the Inside, but the outside wasn't super clean
Bewertung von
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2,0
Closed before I got there
Positiv: Nothing
Negativ: The rental center closed before I got there, no car
Bewertung von
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10,0
Smooth experience & quality car.
Positiv: Very convenient, nice people, great service, good value.
Bewertung von
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4,4
Off airport facility
Negativ: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there. Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
Bewertung von
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10,0
Positiv: Everything went smooth from pick up to drop off. There was a problem with the initial vehicle and it was quickly changed for a different one.
Bewertung von
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10,0
Simply awesome
Positiv: They were very friendly and professional, I also got an upgrade! Thanks alamo.
Bewertung von
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10,0
Exceptional
Positiv: Love the pre-pick up registration. You can print your pick up slip and head straight to your car. Saves a lot of time.
Bewertung von
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2,0
Sneaky charges-difficult to communicate
Positiv: My car was nice. Its performance was excellent. I was loaned a gps for free. The agent on duty was c onsiderate, but did not fill the car or show me the operation of it.
Negativ: The car was filled with only 1/4 tank of gas which ran out on the turnpike after only 1 1/2 hours. I was not warned of this.There was no handbook in the glove compartment regarding the operation of the dashboard which was mostly in Spanish and kilometers. I could not set the instruments or understand them. I extended the rental for 2 extra days, checked on this by phone and was told no extra charge, but when returning it, I was charged $200 more than I had agreed to by contract. They said I rented for a week, but it was really only 5 days. I have refused to pay this and am now in dispute with the company for fraud. At this point, I would never rent from Alamo again. I am very glad I used an agent who is helping with the dispute.
Bewertung von
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10,0
Positiv: Excellent customer service. Courteous and polite staff. I was very impressed with how they treated me with proper attention.
Bewertung von
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10,0
Smooth experience & quality car.
Positiv: Very convenient, nice people, great service, good value.
Bewertung von
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10,0
Positiv: Everything went smooth from pick up to drop off. There was a problem with the initial vehicle and it was quickly changed for a different one.
Bewertung von
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10,0
Simply awesome
Positiv: They were very friendly and professional, I also got an upgrade! Thanks alamo.
Bewertung von
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10,0
Exceptional
Positiv: Love the pre-pick up registration. You can print your pick up slip and head straight to your car. Saves a lot of time.
Bewertung von
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4,4
Didn't have the car type reserved, waited hour for any car at all
Positiv: NOTHING
Negativ: Service, Attitude
Bewertung von
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2,0
,make a reservation and no car
Positiv: Waiting to someone to talk..... Over 5 minutes
Negativ: I call one day in advance to make sure the car is available for pickup at 10:00am, they told me that don't worry that they are serious rental company, Guess what, they call me at the time I was planning to get it, and they told me no cars available, waiting line about 3 to 5 hours they said they will call me, never call, I call around 6:00pm to see what they will told me, and they said still in waiting list, good thing I call another rental Enterprise 6 hours earlier.and they even pick me up at my house yo get the car. Thank you ENTERPRISE. Thank you ALAMO, you guys sucks!!!!!!!!!!
Bewertung von
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5,6
No convertible
Negativ: Got to Alamo having booked a convertible and there was no convertible.
Bewertung von
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2,0
Closed before I got there
Positiv: Nothing
Negativ: The rental center closed before I got there, no car
Bewertung von
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4,4
Off airport facility
Negativ: The Dollar rental clerk at the airport couldn't find the reservation. Turns out that you guys sent me to an off site facility, which I needed to take a taxi to get there. Additionally, I told him that I would fill up the gas tank myself, but he checked off that I would pay for a full tank. I returned the car with a full tank.
Bewertung von
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2,0
Sneaky charges-difficult to communicate
Positiv: My car was nice. Its performance was excellent. I was loaned a gps for free. The agent on duty was c onsiderate, but did not fill the car or show me the operation of it.
Negativ: The car was filled with only 1/4 tank of gas which ran out on the turnpike after only 1 1/2 hours. I was not warned of this.There was no handbook in the glove compartment regarding the operation of the dashboard which was mostly in Spanish and kilometers. I could not set the instruments or understand them. I extended the rental for 2 extra days, checked on this by phone and was told no extra charge, but when returning it, I was charged $200 more than I had agreed to by contract. They said I rented for a week, but it was really only 5 days. I have refused to pay this and am now in dispute with the company for fraud. At this point, I would never rent from Alamo again. I am very glad I used an agent who is helping with the dispute.
Bewertung von
