Negativ: they did NOT have the car! what's the point of a reservation!
OverbookedPositiv: They overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.
There is no after hours pick up like the website suggests. Negativ: Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.
Customer service rep at the airport was awesomePositiv: I had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.
Negativ: Sie haben uns nicht mit dem Auto! Was ist der Punkt einer Reservierung!
Es gibt keine nach Stunden Abholung wie auf der WeNegativ: Empfang schließt um 14 Uhr an den Wochenenden. Es gibt keinen Weg nach Stunden Abholung zu passieren.
Poor quality control Positiv: PriceNegativ: The left turn signal did not work, I think it was a bad bulb. Every time we made a left the turn signal sound would be very rapid.
Positiv: friendly, courteous service
Positiv: freundlicher, höflicher Service
What is the point of a reservation?Positiv: NothingNegativ: I made reservations weeks in advance. Was called an hour before I was to pick up the car and was told there wasn't one available.
Positiv: Very kind customer service person. Upgrade without charge! :)Negativ: It was not really clean
Positiv: new car and nice bluish color; easy to pick up car and drop off car (except NO drop off sign that says Budget-I had to park and walk in to ask where to park the car).
I'm not happy to spend $100 a day to rent car but it was the cheapest price available so happy about that.Negativ: ALL DIRTY WINDOWS, inside perfume smell was annoying, drop off guy had lack of communication and charged wrong credit card becuz he didn't ask me-he assumed I wanted same card charged. I expected he would ask for my charge card and my signature. He credited my account and took a different card but I did not want a charge and a credit on that card. Then the words he used seemed he was blaming ME. He was Not very apologetic at all. Plus he was RUDE to the people behind us when we left the counter.
Positiv: The dropoff was quick.Negativ: The rep in Rockford Il tried to hardsell double coverage collision coverage and even though we had purchased collision coverage/travel insurance through Allianz on the online aggregator we used. He had to redo the contract 2 times because of the excessive add ons that Budget attempted to add. Rep was very slow and tried to distract me with chatter.
Car was late and rep said that he tried to call us while we were en route to pick up to tell us the car was late. Although we were picking up the car in Rockford he called NJ.
Positiv: Sehr nett Kundenservice Person. Upgrade ohne Aufpreis! :)Negativ: Es war nicht wirklich sauber
Negativ: The interiror was quite dirty. It was not vacuumed well. It smelled funny. There was some sticky in the consoles and the dashboard. Overall it was quite dirty and smelled funky.
Friendly Rockford staffPositiv: The lady in Rockford was wonderful! She was fast, friendly and very informative. The over all experiance was quick and easy.Negativ: I'm spoiled with my car at home, it's quiet and smooth. The Hundai I rented was great but I could feel every bump in the road. It's not the renter companies fault.
Positiv: Upgraded to a compact SUV free. Negativ: Did take about 20-30 minutes for the car to be prepped and ready. Car was clean. Not a big deal for me, But might be for some.
Negativ: Die interiror war ziemlich schmutzig. Es war nicht gesaugt. Es roch komisch. Es gab einige klebrige in die Konsolen und dem Armaturenbrett. Alles in allem war es ziemlich schmutzig und roch komisch.
All went smoothPositiv: It was all good!Negativ: No problems!
Several days prior misplaced my drivers lic however had it on my smartNegativ: Refused to rent auto with scanned copy of my d/l. Charged my debit card the full amount. Litigation will follow.
Negativ: The Jerk refused to rent me the car so I went to Enterprise where I was very happy with the treatment I received I never rent from Hertz again ever
Negativ: No tilt steering wheel. Minor detail.
TX Plated Tucson in northern ILPositiv: Plenty of room and good fuel mileage.Negativ: Tire traction was poor in the snow.
Alles verlief reibungslosPositiv: Es war alles gut!Negativ: Kein Problem!
Negativ: lenkrad Keine auf Höchstleistung laufen. Kleine Detail.
TX plattiert Tucson in Northern ILPositiv: Jede Menge Platz und gut Kraftstoff Kilometerzahl.Negativ: Reifen Traction war schlecht im Schnee.
CleanlinessNegativ: The car was dirty. The Clerk did apologize saying due to the frigid conditions they did not was the vehicle because the doors may freeze shut.