Mietwagen in Sanford

Extra fees not disclosed on kayak

Positiv: New car

Negativ: The bill at the end

Nobody home

Negativ: My flight to Orlando Sanford International was delayed twice for a total of four hours. I called Avantage after each text I received notifying me of the delay. I was assured someone would be at the counter despite the late arrival time of 3:00 AM. Guess what, nobody was there. Avis, Hertz, Enterprise, and Dollar all had people waiting at their desks. When I called the next morning I was told the employee who was supposed to wait had clocked out at 2:45 AM. To top it off it took 10 days of hassles to get a refund! Not to mention the fact I had to rent a car from one of the other companies at a much higher rate. Advantage? Not so much.

Rude customer service

Positiv: Nothing, so bad I canceled it and went with another company

Negativ: The customer service person was extremely rude so I canceled my reservation and went with Thrifty, who was excellent and very helpful.

Terrible service at dropoff

Positiv: Service at pick up counter

Negativ: Abismal service at dropoff and ABUSIVE, INSULTING, ILLEGAL, UNANNOUNCED CHARGES

Positiv: The agent was great and very helpful.

Negativ: The car smelled like cigarette smoke. Yuck.

Unfriendly and NOT flexible

Positiv: The car was clean. The pickup/drop off time was quick The drop off agent was friendly and personable

Negativ: The car I received was NOT in the car size I booked (even got a 2nd opinion from a different car agency). The pickup agent (Tiarra) was unfriendly and NOT flexible. She was on her cell phone when I arrived to the counter. When I explained that I'd like another car from the size I booked, I was told this is the last car in the lot in that size and if I wanted a different car I could pay $60+ for a 1 size jump up in upgrade. Tried to call a manager mid-week but the office number I called does not have an answering machine/voice mail. SUPER UNHAPPY!