Positiv: Car was great.

Negativ: Agent uncharged us at her recommendation for the sun pass because she stated we would spend at least $10.00 in tolls just to get to the hotel. We spent $1.00. I feel this is seriously unethical and taking advantage of someone not knowing the area.

Bad experience

Negativ: Two days I spent $470.00, too expensive. Very bad experience.

Kia Optima not a good rental

Positiv: Nothing. Gas mileage

Negativ: Windshield wiper on passenger side did not work. Car was very small for a standard size car. Height of car was very low and made it difficult to get into the car.

Money Sucking

Positiv: It was super easy to find for pick up and drop off. The car was clean

Negativ: I was quoted a number and told to pay the insurance online because it would be more expensive at the shop,so I did. What wasn't told is that doesn't cover everything like if you hit another vehicle. So I booked the car on the basis that the car was $218 and $90 for insurance. To show up saying that I needed liability for the car and also another amount since there are tolls. I ended up paying 441$ on top of the 90$ insurance I already had paid. I couldn't say no I was in a bind at the point of already paying insurance and needed to get to a wedding hours away. You surely lost my business for next time as well as any recommendations.

Negativ: They did not rent a car to me.

Overall ok

Positiv: The value and the interior cleanliness of the car was good, as well as the return of the vehicle.

Negativ: Although I don't expect perfection for the price we paid, I shouldn't have to spend 30 minutes taking pictures of the exterior to document damage, especially in a dimly lit area in the evening hours, and then pointing all the damage out to the exit guard. We had a two hour drive after we landed and this was an unnecessary delay. The vehicle had damage on most every side, but primarily the rear which appeared to be collision related. There was also adhesive marks on every door and trunk opening. Based upon my profession, it appears to have been evidence tape. In regards to the damage, it was not functional damage, but to provide better customer assistance and convenience, a damage report should be provided to the customer documenting existing damage so only non-documented damage need be reported upon exit. Although this was Florida the heavy bugs could have been washed from the front of the vehicle.