Mietwagen in Tulsa

Unexpected $79 charge for adding an extra driver

Positiv: It was a very clean car

Negativ: The $79 charge that was not explained.

Positiv: Not much at all. if I rent through Alamo again it'll be grudgingly. I can spend the extra $10 to rent hertz.

Negativ: The overcharge for insurance was a little much. Felt like I was being personally victimized by the rental manager in Tulsa Oklahoma.

Was unable to rent.

Negativ: It wasn't stated that a $200 drop fee would be required for a one way rental. We were unable to rent from anywhere and weren't able to make our trip. Please make sure to clearly state this to future renters.

Debit cards not accepted

Positiv: Nothing

Negativ: You don't accept debit cards...unless I have a return airline ticket, which makes no sense if I live locally (which I do) and am renting a car for a short trip.

Negativ: I went to the counter and the counter said they need to wait for 3 hours before they can get me the car with the price I booked because I booked late...

Negativ: They man that helped me did a price match for me. When I returned the card I was changed for an extra day. Not good at all

Wrong Car

Positiv: Location and Easy to Rent and Drop Off

Negativ: We booked a van for 7 people and they gave us a car

You had one job avis

Negativ: They gave me a much lower level car than I reserved but still charged the upgrade price. I was 2 hours over the 24 hour period and was charged another entire day. Never again Avis.

Negativ: The person working the counter was rude and not helpful. The price online was misleading. I ended up not renting a car and they still charged me for insurance on a car I didn't rent.

They don't like debit cards.

Positiv: Value for your money.

Negativ: Did not inform you that they do not take debit cards prior to rental. It is only after you arrive that they say" Oh, I am sorry we don't take those here. Gues you are out of luck. Have a nice day. ". Doesn't matter that you are stuck at an airport with no way of getting to your destination.

Positiv: There were unexpected service charges added to my bill.

Negativ: Car broke down in Salerno and another mini van was not available so we had to go with another carrier. W only had the car for 4 days

Negativ: Did not get the mini van I expected. Drop off address given was WRONG.

Long line at check in (~45 mins wait) over charged for rental

Positiv: Receptionist was nice, the car we ended up with was new

Negativ: I reserved a mini convertible or similar - with four seats and room for our luggage. I got a Fiat Spyder with two seats and no room for our luggage. My gf had to sit with half of it on her lap. Long line at check in.

Worst drop off ever

Positiv: I was explaining to the agent at the drop off location (Tulsa Airport) he was mute didn't say a word to me.

Negativ: I was given the wrong car and charge a higher price.

Positiv: The staff was nice

Negativ: It was very hard to return the car because the rental place was not in the airport and there were no signs that would lead to the place. We almost missed our flight

Rude employees

Positiv: Nothing

Negativ: They left car with stickers allover and made rude comment when I complained

Not enough info

Positiv: The people were nice.

Negativ: My husband & I have a credit card but our limit is very low. We didn't know & weren't informed that we would need a CREDIT card with a $350 limit just for them to place a hold. We were in a hurry & ended up going with Hertz instead because they would place a lower hold on the card. My husband had a job to do & we almost got stuck in the wrong city. That information needs to be clearly communicated to customers.

Rental lot location is very difficult to locate

Negativ: It took us 20 minutes of circling to find the auto rental lot! Very confusing directions, and a GPS was no help.

I won't rent from Dollar again

Negativ: The class of car that I reserved wasn't available. I had to take a smaller car (at a discount, I will note). I asked for the fuel pre-pay option but wasn't charged for it at rental so had to take car back out at time of return to fill the tank. The front tires were bald (NO TREAD) in places.

Positiv: The people were super friendly and they did what they could to help out.

Negativ: The cost changed. Needed to have a credit card. And lots of pressure after landing in Edmonton.

do not do business with ENTERPRISE

Positiv: When I did the rental online and picked Tulsa International Airport to pick up from, when I actually landed they said the rental place was actually in downtown Tulsa. (20 mins away) The did not have a courtesy car to take me or pick up. The would not honor the rental at the airport. I will never do business with Enterprise AGAIN.

Poor: flight was delayed by 20 min getting in. Age

Positiv: NA

Not an actual Enterprise rental location!!

Negativ: The Enterprise location was actually a Geico insurance claim office connected with a collision repair location. There isn't even any Enterprise signage anywhere for you to know you're in the right location. The rental car agent was one girl in a cluttered office that was either new or just extremely unorganized. The pick-up process took a painfully long time because the agent wasn't proficient with the paperwork or program on the computer. There was nowhere to sit or stand, so I had to stand in the doorway of her office while she typed in my information with her back turned to me. When atrempting to use our company account membership, she had no idea how to access or enter my information so I could get credit, so I ended up just waiving the ability to garner our discount. The car was not even ready or on sight and I had to wait for someone to bring it from another location. Upon returning the vehicle, there was no one there to accept it from me, so I had to resort to just leaving the keys with a gentleman who worked for Geico. This location should not be renting vehicles to the public!

Negativ: The website did not reflect the Tulsa airport Enterprise office and I called the number for what I thought was the address (on Memorial Drive) which is the street Tulsa airport is on. I guess it's not and the airport office didn't have my reservation. However, they did give an upgrade though.

Not great.

Positiv: Drop off was easy and nice.

Negativ: Pick up in Tulsa was a challenge because the agent was too involved with playing on his phone. The car stunk like smoke, had broken parts and was the worst car I've ever driven for being new-ish. Ford Fiesta, yuck.

Impossible to find

Positiv: Service was quick

Negativ: Airport provides virtually no signage about where to drop off, which is off-airport and very hard to find.

Never rent again!

Negativ: I got pre-charged on my card and did not get a receipt! Never use this company again!!!

Rude

Positiv: Not much

Negativ: The rude " service"

Negativ: Hertz cheated me out of $300.00 they did not tell me the car was no smoking. Yes it was in the contract but I am 65 and unable to read the small print on the contract. They should have covered this with me but they did not. I'll neve rent a car from them again

Car was not available when I arrived.

Negativ: Did not get the car I reserved

Positiv: Car was fine, but small. No way for 5 persons as advertised, with bags.

Negativ: Charges were about 200 euro more than the reservation on the web, which I plan to reconcile with Hertz. I made the reservation with Budget, which I suspect was the problem. Check-in location at airport was cramped, crowded and inconvenient to exit with no sign to Autostrade, and no maps. We had our Google Gps but still difficult.

What is the point of a Reservation, Is it to reserve a car?

Negativ: I used the website to reserve a car. I get on my flight and come to pick up my car, and I am told that my car is no longer there. So my options are to upgrade to a 15 passenger van or pay more for a premium car. Why did I make a reservation with this company if they were not going to save me the car that I reserved. I could have picked another company who understands what reservation means.

never got car

Negativ: being pawned off to other companies who also had little interest. stuck at airport for 2 hours only to get ride from incoming passenger.

Negativ: Kayak said it would cost $71, ended up being more than $250 and there were a lot of unmentioned fees. Granted I am 23, and I know there are stipulations when you're not over 25, but I did book the Kayak reservation under the page "under 25 rental car" from a google ad. Secondly, terrible service when checking in, the car didn't even have cruise control for my 9 hour drive and 9 hour drive back. I now have horrible leg cramps. What kind of a car doesn't even have cruise control for $250 for 3 days.....

The worst

Positiv: Nothin to like

Negativ: There is no customer service.

Closed and reservation not on File

Negativ: The counter was closed and a sign directed me to Budget Rentals. They were also closed and another sign directed to Avis. They had no record of my reservation.

Positiv: The car ran good, that's about all.

Negativ: I waited over three hours after my reserved time for them to provide a car and the car they provided was not a full size. When I contacted customer care they refused to adjust my rate or offer any other compensation.

Never again

Positiv: Nothing

Negativ: It was no deal, I tried the wild card deal, with the hope of getting a nice car - NO. The car that was available was compact, yeah right I am 6' 3" weight 275. I asked if there was any deal for bigger car, and the (very unpleasant lady,) said no. Luckly this wasnt my first time renting a car, I had two other reservations for situations like this. Therefore, enterprise got my business.. Big mistake Thrifty - HUGH. For anyone thinking about getting a good deal, not knowing what kind of car you are going to get, have a back up plan/reservation! :-)

Negativ: I lost my driver license and could not rent from them. I was stuck in Tulsa.

rental was cancelled because i did not have a credit card though.

Negativ: they changed from accepting debit cards to not accepting debit cards for in town renters.

No more from Thrifty

Positiv: Clean

Negativ: nothing else

Negativ: Ich verlor meinen Führerschein und könnte nicht von ihnen mieten. Ich war fest in Tulsa.