Staff, remodeled rooms, attentiveness Nonsense harbor views, poor front entry for valet, chicken salad from room service was disastrous.
We had a complimentary upgrade to a harbor view suite. This room was outstanding in every respect. We had a light supper served in the bar. Excellent service.
a comfortable hotel in a quiet area but within walking distance of the main attractions
The high tea and staff - Problems regulating the shower -didn't adjust quickly -the room had features like a shop..... Prices on everything....not a good feel for a luxury hotel!! The hotel's site advertising for nye led us to believe there was a special allocated spot on Observatory Hill for guests - we were disappointed
I particulary liked the quiet efficiency of the place - i5t ran so smoothly. No
Although our stay was short we thoroughly enjoyed The Observatory Hotel and would not hesitate to stay for longer next time.
Very helpful staff and excellent food and beverage service and facilities; very well located in an interesting and historic neighbourhood
Very helpful and friendly staff. Excellent breakfast Comfortable room.
The people, the views, the comforts
Heaven on earth does exsist ,it's The Observatory Hotel Sydney.Staff,facilities all supurb maybe the bed could be improved with a feather topper as a standard .as it is in most 5 star
Super geräumiges Apartment, sehr sauber, toll eingerichtet in der besten Lage Sydneys, die man sich nur wünschen kann. Von hier aus war alles bestens auch zu Fuß zu erreichen!
Schönes Hotel das eher einer Apartment siedlung gleicht wie der Name schon sagt, gut gelegen nähe Metro und Bus, zentral gelegen, nähe chinatown, eigene waschmaschine im Apartment, grosses Zimmer mit TV und DVD Player war alles Bestens
Empfangspersonal, Aussicht aus dem Zimmer, Lage und Architektur des Hotels, eigentlich alles, da ich sehr gut voraus wußte was ich ausgewählt habe solches gab es nicht
Location Few room service food options / Noise +++ Fri and Sat evenings, affecting North Tower
The motel was fantastic, we had all our requests met quickly and efficiently and the staff followed up on the one problem we had which was intenet connection . We will be staying there again it was great
We had a wonderful stay and were very lucky to be upgraded to the Penthouse 2 bedroom apartment- it was great for a girls weekend with all the luxuries a self contained apartment, 2 bathrooms, very comfy beds and pillows and a wonderful ocean view with whales playing out to sea- wow!!! Great location, very friendly staff- Thankyou. Having to go home.
The hotel is in a great location, right beside the beach and the centre of Manly. Some of the hotel facilities are in need of update, and although it is clean there are things that look run down, e.g. the bathroom in the rooms.
Excellent location -- handy for beach, walking, ferry, shops and restaurants. Would be ideal for the jazz festival. Only a stone's throw from the beach, and the sight of the full moon rising over the waves was lovely. The room was spotless and quite large, and very comfortable. Although the room was "oceanview" it's more accurate to describe it as "pine tree view with ocean glimpses", as there is a row of large pine trees running the full length of the beach. This of course is not the fault of the Sebel. I knew about the trees so was prepared, but it could come as an unpleasant surprise to someone expecting full unblocked views of water and beach! Oddly, none of the ceiling/wall lights seemed to work, though all lamps did.
You can't beat the location for convenience to Central Station, and a great range of bars and restaurants within a short walk. It's nothing fancy - no lobby or other amenities, but rooms are comfortable and very reasonably priced. The WiFi can be slow, depending on your room location and proximity to a router.
It is close to Central Station It's a dump!
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
1. The web site overstates the quality of the rooms. They are very tired. 2. We ordered parking, but it did not eventauate despite being emailed that it was ok. 3. The air conditioning did not work. 4. The bathroom was not clean. 5. The staff were not very interested in our problems
The cocktail bar out the back was nice and the staff were friendly The rooms were not upto boutique standard and therefore it was quite expensive.
Close proximity to nightlife lack of parking
Lovely customer service. Its nice to see that for the cost of the room that there is still great customer service. The stairs. But thats because im lazy. :)
A great-value hotel in a fab location. It was clean, very tidy and modern and had everything we needed. The sound-proofing between rooms was a bit limited.
The sheets were nice! The shower was toooo dark and flooded the room when you used it. The hallways were very dark. Room was kinda small.BOOKINGS Online - we booked thru you but when we got to the hotel, they could not find our reservation even tho your site gave use a confirmation??????????
I loved the location of the Kirketon. Darlinghurst is an amazing neighborhood. The staff was friendly and their bar is convenient. Their boutique look made this hotel stand out amongst the crowd. Near the Kings Cross subway line which can take you almost anywhere in the city. Also the local coffee shop down the street is great. The rooms were very small. Very tight fittings if traveling as a couple.
Location is excellent and the staff extremely helpful. Facilities are adequate. Lights in the room could be brighter.
The Hotel was very central and a good price for the location. Management is friendly and helpful. This Hotel is definitely not a 4 star Hotel. It was a good Hotel to stay in, but if one is looking for 4 star service, forget it. Cleaning of the Hotel rooms is not upto stardard. It never got vacuumed for the seven days I stayed and a sticky liquid that leaked from the fridge was not cleaned for the duration I was there. Room service a takeaway from a local restaurant that the receptionist delivers in boxes. Nice if the Hotel had less stars. I feel I was misled. Only recommend this Hotel if your looking for a basic and convinient city Hotel.
Great bar, friendly staff, clean room and great atmosphere. After paying for my room, I was asked to leave a deposit of $100. I have never done this before and found this to be annoying.
Geräumige Zimmer. Fitness und Pool auf dem Dach. Wie in allen amerikanischen Hotelketten wird man als Kunde im besten Fall als eine (Kreditkarten)Nummer betrachtet. Eine Verlängerung der Checkoutzeit von 1,5 Stunde wäre mir verrechnet worden. Der neuste Trick von Marriot: wer mit Kreditkarte bezahlt wird mit 1,5% Aufschlag bestraft.
Personal freundlich. Queue: Anstehen für das Frühstuück, obwohl das Restaurant nicht voll war."Espresso"-Kaffee nur gegen Aufpreis $ 6.--. Zimmer direkt neben den Lifts. Alte, schmuddelige Teppiche. Keine Quittung bekommen bei der Abreise. Lage.
sehr gute und leise Klimaanlage Checkin war immer unterbesetzt - lange Wartezeiten - Zimmer musste bis 11 Uhr geräumt sein - Teilweise hellhörig
Quiet and easy access to central station. Clean basic rooms. No frills Ventilation could be better in bathroom but not offensive
Excellent position for city stay and right next ot Central Station. Excellent bar and TAB facilities. Good value meals. Room fairly plain and dark. No remote for the TV.
Very good (spacious, clean) room. Room was close to the bar, where party lasted till 4 a.m.
The staff were friendly and helpful, the bistro was good, was very quiet considering rooms were above a hotel Exterior lighting shone directly into the room at night
it was very close to the "central station" there was a strange smell in the room. internet service not available. noisy during the night
Great location. Nice comfortable room. Friendly staff Little bit noisy earlier on. Pub downstairs a bit drunken
Convenience to venue that I attended, clean, surprisingly quiet, good food Bit basic and tele was hard to work with remote but this is minor
Closeness to city attractions and Central Station. Everything was fine. Parking a bit of a hassle - but no great drama.
How friendly and helpful the staff were
The fact that we were so very accessible to all forms of public transport, the lovely location of Surry Hills with its beautiful, tree lined streets and many eatieries - all within very easy walking distance of the hotel. Also, the fact that. despite being on a busy road, we could hear nothing of the traffic, trains or public. The room was excellently maintained during our stay and staff very hospitable and friendly, We loved it and would happily return - soon!
Location of hotel and size of room. View from balcony - was on ground floor and very close to road, trees obscured view of bridge.
Location, great views, good access to the city and shops, relaxing and very comfortable, a good place to unwind.
Excellent location with very comfortable accomodations for a family.
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
convenient location housekeeping staff knocking at 9am on the day of check out?!
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
Good location. Staff were friendly and helpful. Room was large and comfortable.
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.