Hotels in District 10 - Ho Chi Minh Stadt

Negativ:: Unfreundliches Personal am Empfang/Rezeption.

Positiv:: The hotel is clean.

Negativ:: I booked two rooms for me and my family. Before I took possession of rooms I asked for rooms with standing up showers. My step daughter is 8 months pregnant. As soon as we went to the rooms I checked the showers to make sure that they were safe. I noticed that bath tub was unsafe for everyone not only for pregnant women. On Saturday I took a shower and the water with soap and shampoo from the tub started running to the floor. As I set up my first leg out of tub I slipped to the floor breaking my lumbar vertebra L1. I reported the accident to the General Manager, Mr. DANG DINH NAM immediately. Mr. NAM took me to a doctor's clinic for X Ray and on Monday to the local hospital for an MRI. Mr. NAM discussed my health issues with the two doctors that he took me and he didn't make me part of the discusion because they were communicating in vietnamese. The office visit charges to the clinic and the hospital were covered by the Athena Hotel. The fact that the hotel decided to assume the cost for the medical care is an indication of admission that is something wrong with the bathroom's showers. I am attaching you photos to confirm my complaint. Because of the accident I had to extend my stay for another day and pay extra for moving to an standing up shower room. The hotel in order to cut costs is giving you two towels, not enough toilet paper and old towels that at one point were new. It is not acceptable that for two people you get 2 towels for a 24 hours period. Dinning room is in 11th.floor and the elevator goes up to the 10th. Floor. So there is no arrangements for handicapped people or people with health problems like me due to an accident in the premises. Breakfast is very poor in selection. There is a 1 inch gap between the wall and bath tub were the water runs to the floor. Also, there is a half glass door in the bath tub. I wish I could send you more photos. Dr.

Positiv:: Staff services, very cooperative & supportive. Ambience

Negativ:: No or very limited food options for vegetarians so need to include Indian vegetarian recipes in your restaurant menu Spa services were not available

Positiv:: Cleanliness

Positiv:: I'm a vegetarian and I don't think there was too much offered in the breakfast.

Positiv:: We got a free upgrade which was awesome. The room itself was amazing! The view was great from the 8th floor. The buffet breakfast had a good range. Bed veeeerrryyy comfortable. The staff were lovely.

Negativ:: In district 10 so quite a distance (to walk) from the main hot spots to visit which are mainly in district 1.

Positiv:: Good location near everything ,very clean room and modern ,good staff

Positiv:: Grosses und komfortables Zimmer. Super Einrichtung. Sehr bequemes Bett. Der Kaffe ist toll. Sonst Frühstück auch ok. Die Lage ist super.

Negativ:: Die Mitarbeiter sprechen sehr wenig Englisch. An der Rezeption ging es noch aber im Spa gar nicht. Dort war es unmöglich zu kommunizieren. Die Massagen sind schlecht und nicht zu empfehlen. Sehr laut und sie sprechen die ganze Zeit. Man hat keine Ruhe. Zimmerservice war jeden zweiten Tag nicht da.

Positiv:: Hotel was clean, tidy and comfortable

Negativ:: The area in which the hotel was located was tricky to cross roads as footpath was not existing or damaged. Staff didnt seem that happy Also tour company left a mesage with front desk and this wasnt passed on so spent time tracking down myself. Our breakfast was included but was super basic and not much to choose from also not alot of toilet role

Positiv:: Bed comfy Good breakfast and seating area

Negativ:: It was unprofessional that they charged me an extra $20 per night compared to the price I originally booked online. Apparently this was because they ‘upgraded’ my room, when really the room I was given was the one I booked.

Positiv:: The room was nice and comfortable, and one lady on reception was very helpful (the lady who changes money).

Negativ:: The hotel management could do some very simple things to make every stay a little more enjoyable; 1. My room was like a sauna when I entered, whereas putting the air conditioning on a little before my expected arrival would have made a big difference. 2. Similar situation with the lifts and corridor areas, because they were really stuffy and uncomfortable when entering or leaving the hotel. 3. I used a drinking glass one evening and left it out for exchange (or at least to be cleaned) but the dirty glass was simply placed back where I originally found it? 4. My sink and bath/shower would not drain away at all (something that the cleaners must have known before) and when I asked for them both to be fixed... although the sink worked afterwards, the bath/shower did not. 5. My room was on the 10th floor but every day there was a line of very small insects (ants I think) entering my room via a drain in the bathroom, which must have been obvious to any cleaner. The insects remained there every day during my 4-night stay. 6. There was absolutely nothing in my fridge when I arrived... but possibly that was due to the fact that my fridge would only operate at room temperature anyway. I asked for it to be changed and it was... for one that was no different... and yet the fridge holding drinks in the reception bar area was really nice and chilled. 7. I ate a small packet of Pringles one evening but these were not replaced the next day by the cleaners. I'm not saying I wanted another free pack of Pringles... I'm just saying that they should have been replaced and then charged for should I have eaten them too. So all in all... the hotel was OK but in my opinion, with just a few small changes and a little bit more effort... it could be much better.

Positiv:: The staff and facilities were amazing.

Negativ:: Wifi kept disconnecting. But we worked with it.

Positiv:: comfortable and cheap

Negativ:: Breakfast was disappointing...very few choices

Positiv:: Location, clean, friendly staff

Negativ:: Bed was very hard. Internet was slow

Positiv:: Free breakfast, WIFI and hot water for shower.

Negativ:: I couldn't find anything that I dislike about this property.

Positiv:: Staff were excellent. Check in and out was super fast without any hassles.

Negativ:: Bed's were very hard! Not very comfortable.

Positiv:: Na

Negativ:: The bathroom shower was bad as very little come out while bathing. The room was small. The spa is very expensive. I think it is for man who wanted special service. Ended up I went massage at outside shop. Beside tat, i paid for a window room n the window cant b open. Very disappointed

Positiv:: It’s good location busy streets

Positiv:: Hoteleingang, Betten waren ok mehr aber auch nicht.

Negativ:: Frühstück, Zimmer ohne Fenster, Location, keine gute Gegend, Essen in der Umgebung miserable,

Negativ:: Room with no window and it had a sewer odor. I complained twice and ask for changing other room after nothing improved for the odoring. They said the hotel rented out all rooms...i had to suck it up for 2 NIGHTS STAY!!!

Negativ:: I tried to get a massage however I was told I have to leave a tip the same amount as I would pay for the massage. So, when you get one you’re really paying double. Plus I don’t like to be told how much I have to leave. The maintenance guy was smoking outside my room in which cane into my room even though it’s supposed to be no smoking. Check was ok check out the receptionist wouldn’t take my vnd as payment until I disagreed eagerly. Also when checking out what appeared to be two prostitutes who were working and the guy behind the counter paid more attention to them than getting me checked out remind you it was 2 am. Shower flooded the whole bathroom for hours. There is Nowhere to eat within a mile from the hotel so you have to order in or taxi.