Hotels in Chicago

Positiv:: Wunderschöne Zimmer. Perfekter Service

Positiv:: Alles, der Service war der beste und die Badezimmer groß und sehr schön gestaltet. Schöne Details überall!

Negativ:: NICHTS

Positiv:: Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face

Negativ:: I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent

Positiv:: I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better

Positiv:: I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia.

Negativ:: Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!

Positiv:: Club Level war hervorragend. Die Angestellten waren einfach super. Das Essen war großartig.

Positiv:: Die Lage ist ausgezeichnet. Das Personal ist gut.

Positiv:: Das Personal war unglaublich. Alles von der Einrichtung bis zum Komfort war es Superior in Qualität und Geschmack. Fantastische Lage. Super Pool und Spa.

Negativ:: Die zusätzliche Zimmer-Service-Gebühr

Positiv:: Everything/Room/Location/Staff/Food/cocktails

Negativ:: Nothing

Positiv:: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Negativ:: We loved everything about it.

Positiv:: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Negativ:: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Positiv:: Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel.

Negativ:: I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.

Positiv:: I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful.

Negativ:: It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.

Positiv:: The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom

Positiv:: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Positiv:: Sehr gastfreundlich. Das Personal war sehr entgegenkommend. Schön Platz!

Positiv:: Fantastische Lage, super Zimmer. Ich würde wieder in einer Minute.

Positiv:: Die Menschen sind freundlich Das Restaurant ist sehr gut Design ist aktuell Die Betten sind komfortabel

Negativ:: Die Klimaanlage im Zimmer war laut

Negativ:: Body Haare auf dem Waschbecken. Flecken auf der Toilette. für den Preis etwas eklig.

Positiv:: Das Bett und die Dusche waren super!

Positiv:: Die Zimmer waren modern und gut ausgestattet.Weltklasse Restaurant nur 50 Meter entfernt.

Positiv:: Das Bett ist unheimlich weich und das gesamte Personal ist super freundlich. Tolle Lage und das Nachtleben im Hotel ist ein Bonus. Kostenloser Internetzugang und ein Business Center ist immer ein Bonus. Super für junge Geschäftsreisende und Freunde.

Positiv:: Tolle Badezimmer

Positiv:: Sehr sauber und modernes Boutique Hotel! Ich habe meinen Aufenthalt sehr genossen und werde wiederkommen!

Positiv:: Super Page. Er hatte eine exzellente Energie und war sehr angenehm!

Positiv:: Die Angestellten, die Lage, die Unterkünfte, die Sauberkeit.

Negativ:: NICHTS

Positiv:: Liebte die Atmosphäre, die Lobby, Details in der Zimmer. Die Dusche war sehr luxuriös und gut ausgestattet.

Positiv:: We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Positiv:: Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Negativ:: Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Positiv:: We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson.

Negativ:: nothing!

Positiv:: The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back.

Negativ:: Nothing!

Positiv:: Room was well appointed and gorgeous - well laid out with an L shaped seating area , great bed, lighting and tech charging ports . Lovely staff .

Positiv:: comfy bed, great location, nice lobby.

Negativ:: Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Positiv:: The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful.

Negativ:: One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Positiv:: We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Positiv:: Der Service und die Liebe zum Detail waren ausgezeichnet

Negativ:: Dass sie keinen Whirlpool im Hotel haben.

Positiv:: sehr sauber

Negativ:: kein großer Spiegel im Zimmer

Positiv:: I have stayed in many upper end hotels in Chicago and this property has a great location, great staff, rooms are fabulous and an overall great stay. I would definitely recommend this hotel and will stay again.

Positiv:: The beds were comfortable, shower had good water pressure, and staff were very helpful. I arrived early on the day of check in and asked if they had early check in. They said they had been sold out the night before so it might be tough, but they would see what they could do. 15m later the room was ready! I was extremely grateful for this, as I was exhausted from travel and wasn't feeling great. This allowed me to rest and show up to my conference feeling like myself.

Negativ:: No issues.

Positiv:: The Loews was an overall excellent experience. From arrival to departure the service was spot on. The hotel was not only very clean but excellently staffed. Everyone who worked for the hotel was more than willing to assist you in any matter you may need and were very polite. The front desk employees were extremely helpful with everything from advice on night life to helping make sure all my bases were covered on a very special between my lady and I. (thank you very much Noah for going above and beyond... We both thank you for helping us have a great night). It was very apparent that the employees took pride in their jobs and strived to accommodate all guest the best they could. The hotel had a great energy and was a very positive atmosphere. The hotel flowed extremely well and was decorated beautifully. The rooms were spacious and felt very secure. The hotel was in a very low key part of the city, it was surrounded by places you would want to go in Chicago (ie. Restaurants, bars, navy pier, magnificent mile etc..) overall excellent experience and we will be back.

Negativ:: None, accommodations were excellent.

Positiv:: Great gym and lap pool. Love the common areas, like the lobby bar. Appreciated having a Starbucks IN the hotel.

Negativ:: Self park garage was far.

Positiv:: Staff was very friendly and helpful. The whole Hotel (Lobby, floor, Rooms, ...) is furnished very tastefully. Great Swimmingpool. The Location of the loews Hotel is absolutely perfect! Close to the River and lakefront Trail. Good starting Point, so you can explore North and South of the City. Lots of Restaurants and supermarket across the street. We definitely recommend the loews Chicago hotel!

Negativ:: Nothing - everything was Great!

Positiv:: The hotel is brand new and it shows. It's beautifully furnished, comfortable, and very trendy. The location is perfect, right in the middle of everything with extraordinary views.

Negativ:: There was a strange smell in the room whenever we left for a while. The staff was friendly but also inexperienced, as they tended to hover and be a little over-bearing. In addition, the front desk staff provided us with false information and accidentally billed us close to $300 that has yet to be taken off my credit card bill.

Positiv:: +The staff was friendly, welcoming, and very accommodating for pets and special needs to make our experience more enjoyable. . +In the heart of chicago. +The room was spacious and well decorated. +Staff would try to find you a taxi or help with finding the best Chicago pizza.

Negativ:: -Clean up staff did not come everyday to change the towels and bed sheets. This was sad and frustrating for a luxury hotel -The parking situation for self parking is expensive for multiple days unlike other hotels next to it. Hopefully they can come up with a discounted rate for extended parking with Loews for next time. -The tv stopped working for a few hours one evening during our stay.

Positiv:: Beautiful. Comfortable, luxurious.

Negativ:: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Positiv:: Schöne Lage und im Freien

Negativ:: Einer der Angestellten an der Rezeption war nicht so freundlich.

Positiv:: Sie efüllen all deine Bedürfnisse. Super Concierge. Tolles Personal. Wunderschöne Aussicht. Wunderbares Restaurant und Bar. Schön dekoriert für Weihnachten .

Positiv:: Tolle Lage, wunderschönes Hotel, wunderbarer Service und schön ruhig.. ?sehr komfortabel und luxuriös.

Positiv:: Super Restaurantempfehlung und Service!

Positiv:: Very good welcome and staff performance

Negativ:: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Positiv:: Hotel has great location, very nice accomodations.

Negativ:: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Positiv:: The food options were excellent.

Negativ:: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Positiv:: Alles. Mir hat alles gefallen. Die Kapseln und Duschen und Personal. Boogies.

Negativ:: Dass ich nicht länger bleiben ... Ich liebe alles über das Zimmer.

Negativ:: Fitnessraum Art ärgerlich ist.

Positiv:: Wir fanden, dass das Zimmer war nur halb Waschtisch und Bad. Wenn Menschen reisen, sie sind immer bereit für etwas. geben Sie Sinn macht es ihnen genügend Platz zu machen.

Negativ:: Das Café hat Bach runter

Positiv:: Das Personal ist wunderbar.

Negativ:: Der Zimmerservice war unterschiedlich. zweimal das gleiche Sandwich bestellt, erhielt komplett anderes Sandwich und Beilagen.

Positiv:: Lage, freundliches Personal

Positiv:: Happy Hour von 7-8, kostenlose Getränke für Hotel Gäste

Positiv:: Layout, Annehmlichkeiten, Bett

Positiv:: alles

Negativ:: nichts

Negativ:: We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.

Positiv:: Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do!

Negativ:: There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).

Positiv:: GREAT design, beautiful art, comfortable, clean, easy and has a personality. Also, mini bar is reasonably priced, which really says a lot. Also, the process to get in and get out was so simple and efficient, I'll be staying there the next time I head back to Chicago.

Positiv:: The staff was friendly, the rooms were clean and in impeccable shape. The space provided was great (chamber suit). There were plenty of outlets..thoughtful situated. Very convenient to have the shower in a separate room from the toilet. The controls for the room temperature were within our command. Free cocktails every night from 7-8, amazing! And the location of the hotel was right near a bunch if restaurants, the Chicago institute of art and the Grant Park.

Negativ:: That' the windows could not be opened, so the room could not be ventilated and freshen the air.

Positiv:: My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!!

Negativ:: That we didn't get to stay longer!

Positiv:: Sehr nettes Personal und tolle Lage

Negativ:: Es war perfekt

Positiv:: Unerwartet persönliche Kommunikation, Service, alles top End. Technologie und die Nutzung von it das meiste aus Ihrem Aufenthalt zu machen. Sehr zuvorkommend für unsere für ausreichend kühle Luft. Tolle Lage.

Negativ:: Der Zimmerservice war wie erwartet für ähnliche Hotels. Teuer, Ave Qualität, die üblichen Sachen begrenzt. Ich würde nicht nehmen Sie viel besser als erwartet.

Positiv:: Tolles Personal, sehr hilfsbereit und freundlich

Positiv:: So ziemlich alles ... sehr Boutique ... tolles Personal ... Zimmer Instandhaltung fünf Sterne ... tolle Lage

Negativ:: Keine Beschwerden

Positiv:: Das The Talbott ist ein einladendes, schönes, kleines Hotel mit schönen Annehmlichkeiten. Die Angestellten sind freundlich und aufmerksam. Es ist ein Favorit für uns wenn wir das nächste Mal in Downtown Chicago sind.

Positiv:: Die Lage ist nicht zu schlagen. Super Lobby und Bar. Das Personal war toll. Super Mini-Bar ohne den Wucherpreis.

Negativ:: Dunkel, veraltete Flure. Sehr langsamer Aufzug. Unser Bett war nicht sehr komfortabel. Die Zimmer rochen ein wenig nach Rauch. Das Bügeleisen beschädigte einige unserer Kleidung.

Positiv:: Large Rooms, Great beds

Negativ:: The restaurant was small with limited options but it appears they are renovating.

Positiv:: Zero natural light , facing a wall .. I was told all rooms that are not suites are like this and face a wall . Long is beautiful but rooms are just mediocre

Negativ:: Very dark rooms. No desks . Bad value . For the same price you can stay at much nicer hotels

Positiv:: I liked almost everything about the hotel. The room was great, the day staff was great, the location is better than several in the area we stayed at in the past. Room amenities were also very good.

Negativ:: The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.

Positiv:: Personal service. They actually get to know your name. You sort of feel a bit like family. They care about your stay. Were willing to go the extra bit to make our time there great. Thanks for a fabulous trip!

Positiv:: This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces.

Negativ:: There was nothing we did not like.

Positiv:: From check in everyone was very nice. We were going for a short trip to another city in the US and were going to stay again at Talbott before heading home. We didn't want to carry one bag & a set of golf clubs so asked if we could leave it behind. Talbott was very understanding and stored it till return. All hotels do it but the attitude of the staff at Talbott made the difference. ..

Positiv:: This hotel is from a different time and place in America. Everyone was so friendly the room was big and incredibly quiet. The doors are sick the walls are thick the beds are unbelievably comfortable. It's not exactly cheap with $58 per night for valet car parking. I stayed there on business and it was a joy to get a good nights sleep and have the best coffee I've ever had from room service.

Positiv:: We loved the location and the staff

Negativ:: Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.

Positiv:: Ich verreiste mit meinem 5 Jahre alten Kind um Chicago zu sehen. Ich liebe die Ruhe des Hotels. Das Personal war großartig. Sie bekommen das, wofür Sie bezahlen.

Positiv:: The staff was amazing!

Negativ:: The dated feel of the room definitely did not live up the the 5-star rating.

Positiv:: Staff was very welcoming and accommodating.

Positiv:: I liked how unique the bathtub has open doors to look out the window.

Positiv:: The staff was incredible, friendly and went above and beyond to make our stay and celebration memorable. Loved the window seat in the room w an amazing view.

Negativ:: No.

Positiv:: The hotel was beautiful, our issue is with the hotel billing policies. Our final bill overcharged for parking and in room beverages. The worst part was they convinced us to upgrade our room and intentionally misrepresented the cost.

Negativ:: The employees were not honest in attempting to maximize the hotels profits

Negativ:: Bed was hard

Positiv:: well I dont know where to start I do like writing at all but from confirming my reservation hotel employee, she gave the most outstanding service ever I upgraded my room my room was magnificent OMG I cant wait to return

Negativ:: yes that i did not stay another night

Positiv:: Staff is very friendly and helpful.

Positiv:: Best location and best service!

Positiv:: Location. Swimming pool.

Negativ:: Not really

Positiv:: Soaker tub for two with doors that open to room and breathtaking views of Michigan Ave and Lake. Our favorite hotel in Chicago. It won't disappoint!

Positiv:: Build out ambiance room quality

Negativ:: Service lags, if I’m spending $---- or $---- I want service pronto. These industries are highly competitive. Shouldn’t have to deal with faulty google chrome (even if the tech was nice), it was not heating up, waited 1 hr for Wine

Positiv:: Die Liebe zum Detail war spektakulär, astreiner Service

Positiv:: Lage und freundliches Personal

Negativ:: Bar, Lage und Personal

Positiv:: Sauber, großartige Lage, freundliches und professionelles Personal. Gerne nehmen wir hier eine Pause. Ich kann oft finden Sie ein ziemlich gutes Preis wenn man die Lage bedenkt.

Positiv:: Lage und Nachtleben

Positiv:: Mein Hotel in der Stadt.

Positiv:: Außergewöhnlich Kundenservice Training, tolle Zimmer, super Lage

Negativ:: Das Personal war schrecklich unfreundlich bei mehr als einer Gelegenheit

Positiv:: Alles war perfekt. Super Aussicht auf den Fluss. Erst vor einem Monat.

Positiv:: Rooftop bar and restaurant were excellent with must-see views. Spacious room with a great shower, nespresso machine, and a very comfortable bed.

Negativ:: Room faced Michigan Ave and was very noisy (sirens, etc.) A white noise machine would have been helpful.

Negativ:: Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.

Positiv:: Loved the customer service from front desk to rooftop bar staff. I keep going back to hotel even though I live in the city.

Positiv:: The fact that I was offered a room upgrade for approximately $100 in totally (all 3 nights combine) and great views.

Negativ:: The fact that this upgrade was right against an elevator on the 11th floor (1101). Throughout the stay, you could hear the elevator go up and down, the guest talking loud coming out and going into their hallways. But importantly for a Photographer, that giant TRUMP sign taking away from my cityscape photos. My suggestion would be to place any upgrades away from the main hall where the elevator is and to ask the guest questions such as, “Is this your anniversary or honeymoon “.

Positiv:: Love, love, love this hotel. Fantastic location. Professional and very friendly staff. Clean, modern rooms. Absolutely love it.

Negativ:: Probably being a little picky here, but I couldn’t get the Netflix to work on my TV in the room. Totally reaching here....this place is great.

Positiv:: The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.

Positiv:: Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room.

Negativ:: I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.

Positiv:: Super Atmosphäre, interessante Design-Elemente und tolle Architektur. Ich liebe Cindys und den Cherry Speisesaal.

Negativ:: Flure wie im Labyrinth. Kein Abendservice (saubere Handtücher, Turndown).

Positiv:: Sehr einzigartiges Hotel mit cool öffentlicher Räume und Möbeln. Das Personal war freundlich und hilfsbereit. auf der anderen Straßenseite vom cloud Skulptur at Millennium Park. Sehr zu empfehlen!

Positiv:: Die Betten sind sehr bequem. Die Lage war perfekt.

Negativ:: Die Beleuchtung im Bad überhaupt nicht gut. Höhe der Whirlpool wäre ein Problem für Kinder und kleine Erwachsene.

Positiv:: Liebte die Lage, die Angestellten und das Bett

Negativ:: Ich fand es nicht gut, dass ich keine Badewanne hatte, nur Dusche. Die Aussicht vom Zimmer war auf ein Metallgerüst und eine Betonmauer . Das Zimmer war sehr klein.

Positiv:: Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.

Positiv:: Public spaces, vibe, decor, the radio in room.

Negativ:: The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.

Positiv:: This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits.

Negativ:: The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.

Positiv:: Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area.

Negativ:: Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.

Positiv:: Wir bliebn hier nicht lange, aber bekamen ein Upgrade in eine wunderschöne Suite. Super Ausstattung, Einrichtung, etc. Die Angestellten waren sehr freundlich und einladend. Auf jeden Fall eine großartige Wahl!

Positiv:: Die Lage war schön.

Negativ:: Langweiliges Hotel, Zimmer im durchschnittlichen Stil und Annehmlichkeiten für die Preisklasse des Hotels

Positiv:: Liebte die Atmosphäre, sehr schön, sehr schönes Hotel. Wir hatten einen wundervollen Aufenthalt und würden es auf jeden Fall weiterempfehlen.

Positiv:: War ein bisschen chaotisch aber es nimmt ein Ende.

Negativ:: Nicht alle Zimmer haben einen Schreibtisch für Computer

Positiv:: Sprechen Sie mit den Bennie sich, dort zu sein. Er werde Sie aufgebaut Downtown.

Positiv:: Das Zimmer war geräumig und komfortabel. Jeder im Hotel war freundlich und hilfsbereit. Tolle Lage und überraschenderweise sehr ruhig! Würde auf jeden Fall wieder hier übernachten!

Positiv:: Der einzige Weg Chicago zu sehen. Die Lage war spitze, obwohl es keinen Blick auf die Innenstadt gab. Die Zimmer waren gefüllt mit Platz, Luxus und Geschichte. Ich hätte nicht mehr verlangen können. Ich würde auf jeden Fall wieder kommen

Positiv:: Absolut zentrale Lage

Positiv:: .

Negativ:: .

Positiv:: Das Zimmer war geräumig und die Bettwäsche war wunderbar! Ich mochte auch die Bademäntel und die Toilettenartikel. Tolle Lage und gut eingerichtet.

Negativ:: Lärm aus dem Flur war störend einige Nächte.

Positiv:: Lage

Negativ:: Es gibt im Zimmer war nicht einige Pen

Positiv:: Freundluches, informatives Personal. Ruhig, wunderschön eingerichtet und sauber! Hatten auch Zugang zum Business Bereich im Hotel.

Negativ:: Mein Blick vom Zimmer.

Positiv:: We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

Negativ:: The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

Positiv:: Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.

Positiv:: Clean comfortable room, nice staff. Great location

Negativ:: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Positiv:: We arrived at 11:30 a.m. and were pleased that not only was a room available early, but that it far exceeded our expectations in terms of size, amenities and overall decor/layout. The staff was exceptionally helpful and friendly with every interaction - the valet even retrieved something from our car for us and brought it to our room to save us from venturing oitbwih our 16-month old. Pack-n-plays are available - we had brought our own but will remember this in the future! The location was perfect to walk to the ballet, saving us from attempting to travel with a 25-pound car seat!

Negativ:: There aren’t many family options nearby, save for quick lunch and dinner spots (ie scorned Bakery). That worked well for us and what we wanted, but may not for others who are looking for more.

Positiv:: Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff

Positiv:: Our favorite part was the location. The hotel was near absolutely everything we wanted to see, so we could walk everywhere. Staff was very helpful. Bathroom was amazing

Positiv:: Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.

Positiv:: Overall, a great hotel! Staff couldn't have been more friendly, helpful and accommodating! The location of the hotel is exceptional - conveniently located for all downtown activities and transportation needs. The restaurant and bar were very good. Clean and comfortable rooms.

Negativ:: Our only "want" would have been a microwave and a better physical layout of the room to include more chairs and a table.

Positiv:: I am a train enthusiast. So I like the location, particularly the rooms facing Wabash Ave, that many others dislike because of the L.

Negativ:: I would like to see more varied equipment in the exercise room, and perhaps more variety in the menu

Positiv:: Alles an diesem Aufenthalt war erstklassig. Jede einzelne Begegnung mit einem Mitarbeiter war sehr angenehm, höflich und hilfsbereit. Die Zimmer und öffentliche Bereiche und das Restaurant waren komfortabel und makellos. Wir hätten keine bessere Lage haben können, zentral bei allem.

Positiv:: Das Personal an der Rezeption sehr freundlich und hilfsbereit. Alles elegant und stilvoll. Schirm in Schrank war eine nette Geste.

Negativ:: die Atrwood nicht begünstigen? Restaurant zwar sehr ansprechend Ambiente, die Preise waren unerschwinglich teuer. Tasse etwas zu essen machen wollen: # $4,00 , Eier Benedikt: $15,00 Fugget über es.

Positiv:: Wunderschön; Fantastischer Service zur Verfügung gestellt von allen Bereichen; sauber

Negativ:: Die Matratzen waren hart

Negativ:: Im Bau

Positiv:: Wir mögen die Intimität des Hotels. Das Personal hat uns das Gefühl gegeben, dort willkommen zu sein. Die Lage ist zu Fuß vom Theater, Einkaufsmöglichkeiten, Seeufer.

Negativ:: Parken ist sehr teuer: Tipp - 3 Blocks westlich des Hotels ist ein öffentlicher Parkplatz, wo wir nur 15 Dollar für das ganze Wochenende zahlten.

Positiv:: Was cozy enough to give me every reason not to leave my hotel room!

Negativ:: None!

Positiv:: Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan

Positiv:: The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.

Positiv:: Staff was very friendly and very helpful. Rooms were clean and very nice.

Negativ:: Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.

Positiv:: Staff, each & every one from doormen, janitors to manager. Special shout out to Mark in maintenance and Darnell at front desk. We borrowed their bikes and had an excellent ride around the lake. View was awesome down State street. We arrived a early on Thursday morning and allowed to go right up to an available room. Room was small but meticulous in detail. Location could not be better!!! A minute's walk to blue line, red line and busses. All the shopping you can want steps from hotel. Millennium park and the Bean was 3-4 blocks away.

Negativ:: There was nothing to complain about.

Positiv:: Warm, accommodating staff. Great location. Quaint, historic building.

Negativ:: The hotel was more than adequate for our needs, but guests should not expect huge rooms.

Positiv:: Toller Service und tolle Lage.

Positiv:: Das Personal war unglaublich freundlich und zuvorkommend. Wir hatten einen großartigen Aufenthalt und wir fühlten uns umsorgt. Die Zimmer sind gut ausgestattet, wir werden auf jeden Fall wieder hier übernachten in der Zukunft!

Negativ:: Wir hatten keine Probleme.

Positiv:: Sauberes Hotel, tolle Lage, das Personal war sehr freundlich und zuvorkommend

Negativ:: Ehrlich gesagt, keine Ahnung.

Positiv:: Hundefreundlich!

Positiv:: abendliche Cocktailstunde nicht zu groß

Negativ:: one of the two hotel elevators was not working... we were on the 11th floor.. it took nearly 30 minutes each time to get an elevator..the AC was not working . The room was nice and comfortable.. however the AC and the elevator really created a bit of stress for us... the cost for the weekend visit 2 nights was not acceptable given the conditions.. When I asked the front desk clerk to adjust our bill she went on about how they were working on getting the elevator repair but it was difficult on the weekend.. still no satisfaction on my end. SORELY DISAPPOINTED. Margo DOlan dolanmargo@gmail.com

Positiv:: The location can't be beat, and the room was spacious and comfortable. The staff were incredible helpful and welcoming.

Negativ:: The room was advertised as having a special bathtub, a key reason we booked this room. However, the bath wasn't anything special. It was just a typical hotel short tub, not the large tub we were hoping for. I would have paid a premium for a nice tub, but there are no such things at the Monaco, so we were stuck.

Positiv:: The hotel's location was ideal and the staff was courteous, friendly, and helpful especially in providing local recommendations.

Negativ:: We requested and were told we would be receiving a feather-free room but the room we were checked into had feather pillows and a down comforter.

Positiv:: Great location near the CTA, riverwalk, theaters, shopping. Dog friendly! We have a Lab/Great Dane mix that we took along on a weekend. There is an off leash dog park 2 blocks away.

Negativ:: The parking is expensive if you use the hotel valet. You can save about half if you book a spot at a nearby garage through spothero or another site.

Positiv:: The room was amazing and the location couldn't have been any better. Everyone was incredibly friendly and helpful. The complementary hot chocolate and wine were also amazing.

Negativ:: The only problem I had with the stay is that the hotel parking lot charges $58 a night.

Positiv:: Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming.

Negativ:: Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.

Positiv:: Easy reservations, numerous email reminders, e-checkin with room preference, quick check in and valet service, nice roomy quiet room.

Negativ:: Parking added 30% to the cost of room. The cost of parking in Chicago is a major negative to doing business in the city. The restaurant attached to the hotel ran out of black tea. The waiter indicated it happens frequently. The hotel lobby had no black tea. How can you run out of black tea?

Positiv:: Dekoration und Restaurant

Positiv:: Ich war begeistert von dem Stil, dem Komfort und dem außergewöhnlichen Service.

Positiv:: Ein weiteres großartiges Sofitel Hotel. Die Einrichtung, das Essen, usw. , alles Spitzenklasse. Und das Personal hätte nicht besser sein können ...

Positiv:: Tolle Lage, tolles Preis- Leistungsverhältnis bietet.

Negativ:: Das Personal muss halt so hoch fallutin. Ja, es ist das Sofitel, aber Sie arbeiten für mich.

Positiv:: Toller Ort. Günstig gelegen. Insgesamt zufrieden mit dem Hotel.

Negativ:: Die Zimmer waren zu klein

Positiv:: Das französische Ambiente.

Negativ:: Ein bisschen teuer.

Positiv:: wunderschönes Hotel

Negativ:: Das Bett war zu weich

Positiv:: Das Zimmer war sehr schön ausgestattet und sehr funktional

Positiv:: Von einem früheren Aufenthalt (was nicht bis zu deren normale Verhältnisse) wir waren bei den Computer und wir bekamen ein Upgrade. Auf jeden Fall ein Schwerpunkt am Service!

Negativ:: nichts

Positiv:: Die Einrichtung war wunderschön

Negativ:: Das Frühstück war zu teuer und nicht so gut.

Positiv:: Bed was super comfy. Views were amazing. Overall feel was very modern.

Negativ:: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Positiv:: The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street.

Negativ:: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Positiv:: High-end; great location, staff and food. A classy choice.

Positiv:: Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile.

Negativ:: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Positiv:: Clean, great location, spacious room, free WiFi, nice restaurant and bar, helpful doormen, robes and slippers and separate tub and shower. Lanvin toiletries too. Appreciated that housekeeping checked in with us and brought extra towels/robe for our son.

Positiv:: Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.

Positiv:: The hotel and its location were beautiful, and the staff was extremely nice and helpful. The price was great, and we had an excellent stay!

Negativ:: That we eventually had to leave. Everything was wonderful!

Negativ:: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Positiv:: Sehr sauber und einladend. Wir würden wieder dort übernachten.

Negativ:: Aufzug war kein Problem. Sehr klein für die Größe Hotel.

Positiv:: Super Lage, direkt an der Magnificent Mile einfach zu erreichen, nur mit allem, was man braucht in der Innenstadt.

Negativ:: Wann war schön, hatten aber ein paar kleine Wartungsarbeiten Sachen repariert ansonsten war es ein großartiges Hotel.

Positiv:: Sehr sauber. War schön eine Mikrowelle und Kühlschrank zu haben. In der Nähe von Geschäften und Navy Pier

Negativ:: Der Parkplatz war in Wirklichkeit Valet Parken auf der Straße.

Positiv:: Die Bademäntel.

Positiv:: Wirklich wundervolle Angestellte, die hieß uns willkommen und komfortabel. Sie waren sehr zuvorkommend und höflich.

Positiv:: Die Klimaanlage blies eher heiße Luft ins Zimmer als kühle Luft. Sehr schwierig zu schlafen und laut, aber wir mussten die Fenster aufmachen, um nicht zu ersticken. Der Zimmerservice war teuer und schlecht.

Positiv:: Große Suite, ausgezeichnetes Personal, tolles Erscheinungsbild, gut WiFi-Verbindung

Negativ:: Mangel an einem Businesscenter (nicht wirklich ein "Business Hotel")

Positiv:: large bathroom, lots of hot water, good water pressure, lots of towels (just me in a double), adequate counter space room was clean, quiet, comfortable bed, slept well :-) housekeeping did a terrific job staff was friendly and helpful basically it was hit and miss as there were some who just wanted you to go away and leave them alone!

Negativ:: dim lighting, could have been brighter or had more lights no complementary bottled water stain on carpet, wall patch work done in bathroom; neither of these bothered me but may for someone else staff was useless basically it was hit and miss as there were some who had a positive attitude and would go out of their way to help you!

Negativ:: This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.

Positiv:: Can't say a thing.

Negativ:: I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.

Positiv:: All of the rooms are suites. There is a bar on property. Location is really convenient.

Negativ:: No early check in. Rooms are dated (especially bathrooms) and need updating. No coffee or breakfast options unless you want to buy something from the donut shop the lease lobby space to.

Positiv:: Great location with a nice hotel design. The drum bar and the bakery were nice perks.

Negativ:: Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.

Positiv:: Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely.

Negativ:: nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly

Positiv:: The location was excellent! The property was clean and the lobby renovated and nice. The Windows opened which was great because the room got very hot at night. The bed was comfortable and the rooms were modern and recently renovated

Negativ:: The room was incredibly small; the building only has one heating system and my room remained hot, so I was unable to adjust the temperature, which made sleeping extremely uncomfortable; there are no tubs, only showers; I had to walk up 3 flights of stairs to find a working ice machine; and the elevators are tiny and very slow. Also, the outer room door needs to be repainted

Positiv:: The rooms are larger than any other room I’ve stayed in in Chicago. Beautiful bathroom and perfect location.

Positiv:: Lage Betten/Bettwäsche/Kissen sehr bequem Dusche/Bad Bar

Positiv:: Nicht viel zu mögen außer die praktische Lage in der Innenstadt.

Negativ:: Schwach beleuchtet, alte und dreckige Korridore und genauso alte, schlecht gepflegte Zimmer. Wenn ich nicht so müde gewesen wäre hätte ich lieber woanders übernachtet.

Positiv:: Lage - Einrichtung - Sauberkeit

Negativ:: Schrecklich WLAN

Positiv:: Mag die Charakter und Lage. Die Betten waren bequem und der Platz war gut. TV war riesig und auf dem neuesten Stand der Technik.

Negativ:: Das Bad war klein und veraltet.

Positiv:: Die Lage war unglaublich!! Super nahe an den Geschäften und so ziemlich alles! Süß antike isch Gefühl. Schön und sauber, das Personal ist sehr nett und hilfsbereit!

Positiv:: Das Hotel war sauber, freundliches Personal

Negativ:: 2. beste Bett für eine Werbung in Hotels ... das Bett war schrecklich.

Negativ:: Man kann alles hören, was im nahe gelegenen Zimmer gesagt wird. Das Personal ist nicht hilfsbereit.

Positiv:: Ausgezeichneter Service vom Personal, das Zimmer war sehr sauber und komfortabel. Ich war sehr zufrieden und würde auf jeden Fall wiederkommen.

Positiv:: Lage, Lage und Lage. Sauberkeit

Negativ:: Das Personal, sie müssen mehr über Kundenservice lernen.

Positiv:: Lage Einrichtung

Negativ:: Lärm

Negativ:: unfreundliches Personal Mussten nach Eis fragen Keine Kaffeemaschine Kein einfacher Zugang zu Kaffee

Positiv:: Tolle Lage, sauber, komfortabel und ruhig, freundliches Personal. Wir würden wieder dort übernachten.

Negativ:: Kein Kaffee im Zimmer, keine Eismaschinen oder Automaten. Parken kostete $65 pro Tag.

Positiv:: The location was pretty much the only good part of this hotel. Bed was comfortable, but it should be for the price.

Negativ:: Parking is expensive, be sure to use valet if you plan to use your car. Check spot hero for cheaper places to park if you self park. Hotel is old. It is maintained fairly well but it does show its age in dated bathroom fixtures. First hotel I have ever been in with no alarm clock, didn't provide any soap for the shower either. It is decent but I would look elsewhere. Isn't worth the price and doesn't deserve its rating.

Positiv:: Friendly and courteous staff

Negativ:: The vent was blowing air at my face every time the hvac kicked in while I was trying to sleep.

Positiv:: Super comfy bed, awesome location. Hotel is steps from the magnificent mile and a short walk to the lake.

Negativ:: Small lobby and elevators, room was in need of some small wear and tear repairs.

Positiv:: The room was clean, though very dark, and the bed was comfortable. As others have pointed out, it is within walking distance of most downtown shopping areas and about half an hour from the Magnificent Mile.

Negativ:: The front desk staff were clipped and curt, which was unexpected, and made for a chilly welcome to the Windy City. As mentioned, the room was darker than expected, and the two outlets for charging equipment were located along the far wall, underneath the desk, which had a drawer that would not close. This drawer's corners caused several near-accidents, unsurprisingly. The bathroom was clean and pleasantly designed, but very small. We were dissatisfied with the room service and front desk experience. When we ordered breakfast, we expected more than a few eggs on an English muffin, and we received two small scones, rather than our order of a scone and a croissant. When this was mentioned at checkout, I was told that a manager would give me a call, which never happened.

Positiv:: The only thing going for the hotel is location and price.

Negativ:: The rooms were small and dark. The bathroom had the most perplexing layout and the hot water took a full 5 minutes to get hot for a shower. It wasn't as clean as I like a hotel to be (hair from previous guests on the shower wall. Gross).

Positiv:: Location was excellent and bed was super comfortable!

Negativ:: Parking at the hotel was $65 a night and didnt find this out till I saw a $533 charge on my room. At no point did they mention it.... also its $10 if you want a microwave in your room which I feel is a cheap trick for a hotel like this.

Positiv:: Comfortable beds

Negativ:: A little pricey and some attn to detail needed for rooms falling apart. (Cracks in ceilings etc)

Positiv:: Located in the heart of Gold Coast, close to great food and shopping. Best value....

Positiv:: Nothing. Will not be back .

Negativ:: Room and hall smelled of smoke . Rooms do not look like pictures - beat up furniture , old tattered carpets, needs deep cleaning and painting at the minimum . Not a 4 star property .

Positiv:: Der gesamte Aufenthalt war hervorragend

Negativ:: Ich mochte alles

Positiv:: Coole historische Gebäude. Tolle Lage

Negativ:: Das Parken kostet $67 im Hotel

Positiv:: Lage ... und das ist auch alles.

Negativ:: viel zu teuer für ein veraltetes Hotel mit kleinen Zimmern. $ 67/Tag Parkgebühr für Gäste ist opportunistisch

Positiv:: Was für ein toller Ort zum übernachten. Wir kamen in die Stadt, für ein Blackhawks Spiel. Dieses Hotel ist perfekt gelegen. Der Preis, das Zimmer, das Personal, Bar und Essen war alles absolut unglaublich. Wir werden wieder kommen! !!

Positiv:: Die Lage war fantastisch.

Negativ:: Kann keine Kontrolle über die Temperatur im Zimmer. Viel zu warm unabhängig von kälter Temperaturen.

Positiv:: Das Hotel war in einer super Lage.

Positiv:: Reservierte zwei Queen Betten. Sie hatten mich in einem King. Der Typ war unfreundlich und auch nie entschuldigt. Unglaublich Service für ein Hotel wie dieses.

Positiv:: Es war sehr komfortabel und in der Nähe der Museen und Sehenswürdigkeiten.

Negativ:: Eines unser Frühstücke war nicht gut. Dusche braucht Anti-Rutsch-Matte. Lift langsam

Positiv:: Super Preis Freundliches Personal Sauberes Zimmer Schöne Dusche/Bad Komfortables Bett 12:00 Uhr check out Lage!

Negativ:: Schlechte Aussicht Das Zimmer war etwas klein

Positiv:: Lage.

Negativ:: Das Zimmer war klein und fühlte sich stickig an. die Korridore und die Fahrstühle haben Teppich der stinkt. Die Aufzüge waren langsam.

Positiv:: Die Toilette

Negativ:: fast alles. Viel bessere Hotels zum gleichen Preis in der Stadt

Positiv:: Wundervolles Personal, wunderschöne Hotel.

Negativ:: Das Frühstücksbuffet war kalt.

Positiv:: The location is amazing, the staff was so kind and the room was clean, comfortable

Negativ:: The wc is so high for a regular size person

Positiv:: Decent room for the money, nice bathroom, good location if you are in town to do some major shopping

Negativ:: No restaurant open in the evening, outdated lobby, no room service, could hear neighbors through the walls

Positiv:: The location.

Negativ:: The bathroom was very small for a luxury hotel. The shower facets were hard to figure our. My wife did not like over head shower head. The room computer did not work and services could not fix it.

Positiv:: We were able to book at this hotel during a very busy time.

Negativ:: We were told we would get a text when our room was ready. We never got it. We tried calling the front desk over several hours and the calls were going to a fax machine. We used the number listed on the website an on the itinerary. We even had friends try to call. We ended up leaving a WORLD SERIES game early, because we were worried they would give our room away.