Mietwagen in Chicago

Negativ: Staff put me in the wrong car delaying my trip because I had to drop the car back off and get a new car. The price was way to high for the car I get. The car was not comfortable and smelled.

Negativ: Well Ultimately it was my fault but when I put in my search I put for same pick up and drop off location. She. The search came up I saw a deal for a reduced price so I picked it but failed to see it was for a transfer in Chicago so I was to pick up at the airport and drop off at a different location. The agent at Hertz when I rented to car didn’t pout this out to me either so when I brought back the car to the airport I was charge another like $80 for the rental. Was not expecting that because I brought it to the wrong location. I was not happy and will probably not be using kayak to search for a car again... will just book through the dealer so I k ow what I’m getting

Negativ: Location was closed on the weekend. No place to park. Repeated charges to credit card after drop off are unacceptable.

Positiv: Car was great

Negativ: Cincinnati Carr return was CLOSED at the time I was scheduled to return the car (22:30) Had to walk through a fence and find someone who was still in the office (very nice young lady) to be able to just talk to someone

Positiv: The car was very clean and in great condition.

Negativ: I feel like they took advantage of the 4th of July holiday and drastically raised their prices due to high demand. I ended up paying $150 for only 1 day (tax included) and all I got was a Nissan Altima.

Positiv: Staff at drop-off were friendly, kind and accommodating. Wonderful experience dropping off!

Negativ: The issue I had was with pick up. It was so hard to rate was because my experience at the Chicago pick up was so different than the experience I had dropping off in Brooklyn. The staff member who I picked the car up from seemed to have a problem with me from the moment I walked in the door. She was convinced my ID was fake, I think? I've never had an issue with it in my life. I absolutely understand that it's her job to ascertain that people are who they say they are, but her attitude was extremely rude. I explained that, in fact, the 2050 expiration date is real, and asked her to look up Arizona ID laws. A quick google search would have told her what she needed to know in 30 seconds - namely, that AZ does not expire people's IDs until the driver turns 65. Instead, she chose to rudely and loudly hassle me for 20 minutes. When another staff member told her on the phone that yes, the 2050 expiration makes sense for an AZ id, she started in on the address on my ID, then declared it must be fake because it should say "duplicate" on it if it's a duplicate. I explained that it was my real ID, not a duplicate, she said if it had been mailed to me it had to be a duplicate - again, I get she's not familiar with AZ ID laws, but why not look it up rather than assume I'm doing some kind of fraud ? And the attitude was very rude - I noticed she was pretty rude with everyone so I guess it wasn't just me. My biggest issue, though, is her refusal to wear her mask on her actual face while interacting with me, and other customers inside in a small space. Her mask was around her chin. When I asked her to pull it up over her mouth and nose she rolled her eyes, and did nothing. Please provide your staff with proper PPE and enforce them wearing it, for their protection and for the protection of your customers. Seeing that lack of care being taken made me wonder if Hertz, as a company, is taking the pandemic seriously - it made me question whether those "clean seals" on the cars actually mean anything.