Mietwagen in Chicago

Watch out in Chicago

Positiv: Original Price was great. Alamo staff was very friendly and helped me as best they could.

Negativ: First time rent in Chicago - Flew into O'hare but car was at Midway. Wish this was clarified better. Had to pay for another rental.

Negativ: They tried to charger more when we got there and tried again at drop off

Negativ: Drop off location was wrong on my paperwork from avis. After driving around looking for a place that didn't exist I called avis and directed me to drop the car at another location, and then bring keys to another location. Was going to be late after this as we had to walk to the key drop off. Asked them to wait as we'd be 10 minutes late. They said no problem. No one there to accept keys. Called the national number and was told I have to now walk back to the car and take it to another location. Couldn't do that, already late for a flight. Avis pretty much said tough luck. I asked if I could lock the keys in the glove box because I had to get going. Avis said no and that I would be charged additional fees. Whatever. It's just money, but avis customer service is an abomination.

No cars available

Negativ: My reservation was for 11am. There were no cars available until approximately 1:30pm.

Clueless Chicago agent; upset Toronto agent

Negativ: We were not provided with a damage inspection slip and told we didn't need on. Fortunately, we took photos of existing damage to the vehicle. When we turned in the car, the Toronto agent argued the damage was done by us since the photos were dated one hour after the pickup time stamp. We convinced her otherwise. However, the Chicago agent, who was supposed to extend our rental by one day, neglected to do that and so our rental reflected as "late."

Customer service

Positiv: When I finally received my rental, the vehicle drove well and was clean and comfortable.

Negativ: I had called Avis more than 6 times the day of my schedules rental with questions. I was never able to reach a person and no one called me back regarding the messages I left. My rental was reserved and to be paid for by my boyfriend, who's credit card was on file, and I had the card with me. Avis would not accept it because the card was not in my name, or matching my ID. They would not let me pay with my debit card either. I was then stranded at the Ohare Avis rental location and was told they would not even be able to help transport me back to my car, so I would have a 30 minute + transfer to get back to parking. The employee offered no assistance or other options allowing me to pay for my rental.

Negativ: Very dirty car on pick-up, sticky dirt on windshield and inside

okay but I hope you are not in a hurry

Positiv: price was good

Negativ: I wish it was quicker - there was a wait for the buses each way and the counter is slow processing customers.

Negativ: The wait time for securing the car was too long. Need additional agents for check in.

Negativ: Rip off on the early return. They charged $230 on a one-day rental of a compact car. I am never using Dollar again,

mayhem

Positiv: Car it self had four wheels and drove. That was it.

Negativ: Staff behind counter is very disorganized and seem like have no clue as to what they are doing. Long lines even with 5 people at the counter. Cars are not ready. Cars are broken. People getting into wrong cars because there is no one to guide them. Cars are just parked in a pile with no assigned spots. This was the worst experience ever.

Crappy Service

Negativ: The hold for $350 on my card is not a value. I was there to see my son graduate from Navy bootcamp, and I am not a person with a lot of money. I wasn't able to pay the total all on one card at the time, so your representative offered to call me a cab. So instead I went to Enterprise and drove away for $162

The car that wasn't there

Negativ: "Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.

Positiv: The employees of the company are friendly and helpful. The car was new and comfortable.

Negativ: The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.

They didn't have a car for me on Thanksgiving!!

Positiv: Nothing.

Negativ: Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00

Positiv: Good car and Detroit dropoff service.

Negativ: Aide at Enterprise O'Hare did not give us adequate instructions about going east from airport to our Michigan destination. Didn't have or didn't give us useful map to go in that direction. Unlike other agents on previous rentals there was a sense with him of getting us on our way & signing the paperwork without the full service we have been led to expect. Destination service at Detroit was fine and should not share the one answer Mediocre rating.

Bullshit Experience with car rental

Positiv: Nothing

Negativ: Dont ever reserve through them. They reserve my car 40 minutes away in a location which was closed already. I had to cab. Not recommended

Get what you pay for

Positiv: The woman who checked us in was very nice.

Negativ: There were additional costs which canceled out the discount such as adding my husband as an additional driver. I didn't have enough to cover it on my credit card. I had to use my debit card, so there was a $200 hold which is frustrating when traveling with limited funds. I will stick with what I know in the future. I appreciate that Kayak tries to find good deals for people to save money, but it didn't quite work out that way for this trip. Also, the car was fine, it got us around, but it seemed outdated in that there was only one USB port to charge your phone and no Bluetooth for the radio.

Lost any savings

Negativ: Any normal perks you may receive going straight through the company (upgrades, spouses drive free) are lost when booking through a third party vendor. While they say they can't do anything about it, they can if a lot more money exchanges hands.

Negativ: Wanted and early pick up fee first off for being 1 hour early then wouldn't let us sign my fiancé up as the driver but pay with my credit card. So we canceled

Positiv: The folks were great and it was a good experience when I got to the office.

Negativ: I rented the car with my flight and assumed that the car would be easily accessible from the airport. It was either an $80 cab ride or a two hour commute on public transit. That is ridiculous and it ruined my schedule for the first day of my trip. If you have folks renting cars with flights, be clear about the relationship between the airport and the car rental.

Positiv: - Nice service - Car functioned - Low price

Negativ: - Slow shuttle - Two long waits for pickup (office & lot exit) - Disorganized parking lot, many cars out of stock - Cars beat up

A little disappointed

Negativ: Front desk employee we not very pleasant. Took close to an hour to get our rental. They said it wasn't their fault coworkers called in sick. Tried to extend for 4 days and Hertz wanted to charge us an additional $600! I only paid a little over $300 for a week why would pay 600 for 4 days. A little disappointed! Had returned the car and went to enterprise paid 250 for the remaining 4 days of our trip.

Negativ: Car was dirty.

Negativ: Auto war schmutzig.