Mietwagen in Chicago

Positiv: Everything was okey, but the price they said was 36 Dlls per day and when you are in front desk they charge an other 36 Dlls I think you shouldn’t hide rates

Negativ: Don’t put hiding prices from 36 Dlls that you think is a great price they charge the double I paid 72, it’s ok but just tell the final price cause I contract liability they said 14 get it plus tolls free 12. In my mind ok 36 plus 26, 62 Dlls ok ... but the guy said 72 with tax, it’s ok but tell the rate since beginning

Positiv: Nothing. I never received a car.

Negativ: They had restrictions on what states I could drive the car in even thought they offered unlimited mileage so I never received a car.

Negativ: They didn’t have the car they promised me. I needed to add a driver who wasn’t present when I picked up the car. I had a photo of her license, but that wasn’t good enough. They assured me I could do it over the phone, but that wasn’t true. Had to make a trip back to O’Hare with her to add her. The requirement is unreasonable, they didn’t know their own rules, and/or they lied to me.

Positiv: Virtually nothing.

Negativ: This company is the Spirit Airlines of the rental car industry. There are loads of hidden fees (beyond the ordinary). For example, I was charged a fuel charge fee despite not at all being given the choice as to whether or not I’d like to accept the fee at pickup or fill the tank upon return. Nothing was said to me at all. Additionally, I was charged a “late fee” even though I formally arranged for an extended rental via the website.

Positiv: Price

Negativ: Car was somewhat run down, gas was at 1/4 tank but paperwork said full (I'm glad I noticed this, they certainly didn't volunteer this information). Rental process was exceedingly slow, between an unnecessarily long process and a slow computer system. Not nearly as nice as other rental places in ORD.

Positiv: Staff was friendly all the way through.

Negativ: Cars are not very clean. You are required to do a damage assessment BEFORE you can take the vehicle. In duplicate. There is plenty of assessing to be done since these cars have hit everything but the lottery. On top of that, the 2018 Camry I was given with 44K miles had a bad wheel bearing and sounded like I was driving a log wagon. Spend a few bucks more and go with a major brand. My mistake.