Overview

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Congress Plaza Hotel

520 South Michigan Avenue, Chicago, IL 60605, United States
+1 312 427 3800

133 €+

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Rates

Overall guest ratings

6.8/10 Good
Based on 12,022 reviews
See all reviews

Review highlights

  • 9.4
  • 7.4
  • 4.6
  • 4.5

Good to know

  • Great view
  • Wonderful sightseeing

Nearby

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    About

    With a stay at Congress Plaza Hotel, you'll be centrally located in Chicago, steps from Auditorium Building and Theatre and Columbia College Chicago. This hotel is close to Art Institute of Chicago and Millennium Park.

    Rooms

    Make yourself at home in one of the 870 air-conditioned guestrooms. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

    Rec, Spa, Premium Amenities

    Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional amenities include an arcade/game room, gift shops/newsstands, and a hair salon.

    Dining

    Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a business center, and express check-in. Planning an event in Chicago? This hotel has 50000 square feet (4645 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

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    Amenities

    • Free Wi-Fi
    • No smoking
    • ATM on-site
    • Business centre
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Concierge service
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Map

    Map

    Photos
    Reviews

    Guest reviews

    Overall rating

    6.8 Good
    Based on 12,022 reviews
    • 9.4 "Terrific location."
    • 7.4 "Good service."
    • 6.7 "Beach is so-so."
    • 6.6 "Average value."
    • 6.1 "Food is average."
    • 4.6 "Internet is poor."
    • 4.5 "Rooms are not good."
    • 3.9 "Breakfast is below average."
    • 3.7 "Vibe wasn't good."
    • 0.5 "Disappointing wellness & sports facilities."
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    Overall rating

    7.1 Good
    Based on 4,808 reviews
    • 9.2 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      8.0 "80% liked the proximity to shopping."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "City centre within easy reach, said 99%."
      9.9 "99% enjoyed the restaurants & bars nearby."
    • 7.3 "Good service."
      7.8 "78% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 6.3 "Average value."
    • 6.3 "Food is average."
      6.9 "Only 69% were satisfied with the menu."
    • 5.4 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.6 "Internet is poor."
    • 4.4 "Rooms are not good."
      1.7 "83% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      1.3 "For 87%, the rooms looked old."
      1.8 "82% found problems with the furniture."
      0.3 "97% were disappointed with the minibar."
      1.6 "84% had problems with the shower."
      3.3 "67% said the bathroom was dirty."
      2.2 "78% criticized the small bathroom."
      1.2 "Air conditioning was criticized by 88%."
      1.3 "87% thought the tv was sub-standard."
      0.7 "93% were unsatisfied with the kitchenette."
    • 3.8 "Breakfast is below average."
      2.3 "77% said the breakfast was too expensive."
    • 3.6 "Vibe wasn't good."
      1.9 "81% criticized the unstylish hotel."
      4.5 "For 55%, the lobby entrance was sub-standard."
    • 0.4 "Disappointing wellness & sports facilities."
      0.4 "96% didn't like the fitness area."
    View all review categories

    Overall rating

    7.0 Good
    Based on 2,885 reviews
    • 9.4 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      8.6 "86% liked the proximity to shopping."
      9.9 "99% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 7.7 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 6.4 "Average value."
    • 6.1 "Food is average."
      6.8 "Only 68% were satisfied with the menu."
    • 4.7 "Not very clean."
      4.8 "52% said rooms were dirty."
      4.6 "54% thought it was rather dirty."
      3.3 "67% said the bathroom was dirty."
    • 4.3 "Rooms are not good."
      4.8 "52% said rooms were dirty."
      2.0 "80% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      1.2 "For 88%, the rooms looked old."
      2.3 "77% found problems with the furniture."
      1.0 "Air conditioning was criticized by 90%."
      3.3 "67% said the bathroom was dirty."
      2.2 "78% had problems with the shower."
      1.0 "90% thought the tv was sub-standard."
      0.4 "96% were disappointed with the minibar."
      2.5 "75% criticized the small bathroom."
      1.0 "90% were unsatisfied with the kitchenette."
    • 4.1 "Internet is poor."
    • 4.0 "Breakfast is below average."
      2.3 "77% said the breakfast was too expensive."
    • 3.8 "Vibe wasn't good."
      1.6 "84% criticized the unstylish hotel."
    View all review categories

    Overall rating

    6.0 OK
    Based on 1,562 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      9.9 "99% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      9.9 "City centre within easy reach, said 99%."
    • 7.3 "High value."
      8.5 "85% thought it was a great value."
    • 7.2 "Good service."
      7.8 "78% found the staff to be very friendly."
      7.9 "79% thought the service was very professional."
    • 6.1 "Food is average."
    • 4.8 "Not very clean."
      4.8 "52% said rooms were dirty."
      4.5 "55% thought it was rather dirty."
      3.3 "67% said the bathroom was dirty."
    • 4.5 "Rooms are not good."
      4.8 "52% said rooms were dirty."
      2.1 "79% complained about the bathroom."
      1.4 "86% thought they were poorly maintained."
      1.6 "For 84%, the rooms looked old."
      2.5 "75% found problems with the furniture."
      3.3 "67% said the bathroom was dirty."
      1.3 "87% thought the tv was sub-standard."
      0.9 "Air conditioning was criticized by 91%."
      2.6 "74% had problems with the shower."
      2.4 "76% criticized the small bathroom."
      0.3 "97% were disappointed with the minibar."
    • 4.5 "Internet is poor."
    • 3.9 "Breakfast is below average."
    • 3.2 "Horrible vibe."
      1.9 "81% criticized the unstylish hotel."
      4.8 "For 52%, the lobby entrance was sub-standard."
    View all review categories

    Overall rating

    7.0 Good
    Based on 2,765 reviews
    • 9.5 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      7.1 "Easily accessible by car, said 71%."
      9.7 "97% thought it was easy to get to the train station."
      7.9 "79% liked the proximity to shopping."
      9.7 "City centre within easy reach, said 97%."
    • 7.1 "High value."
      8.7 "87% thought it was a great value."
    • 6.9 "Service is ok."
      5.8 "58% said the reception staff was ok."
      5.4 "Housekeeping was ok, according to 54%."
      5.0 "50% found the room service acceptable."
      5.5 "Only 55% found the restaurant service to be good."
    • 5.7 "Average comfort."
      6.8 "Beds were acceptable for 68%."
    • 5.5 "Food is average."
      6.8 "Only 68% were satisfied with the menu."
    • 5.2 "Internet is average."
    • 4.2 "Rooms are not good."
      1.9 "81% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      1.2 "For 88%, the rooms looked old."
      1.9 "81% found problems with the furniture."
      1.2 "Air conditioning was criticized by 88%."
      2.1 "79% had problems with the shower."
      0.5 "95% were disappointed with the minibar."
      1.6 "84% thought the tv was sub-standard."
      3.6 "64% said the bathroom was dirty."
      2.4 "76% criticized the small bathroom."
      0.9 "91% were unsatisfied with the kitchenette."
    • 3.1 "Awful breakfast."
      2.0 "80% said the breakfast was too expensive."
    • 2.9 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
      4.5 "For 55%, the lobby entrance was sub-standard."
    • 0.5 "Disappointing wellness & sports facilities."
      0.6 "94% didn't like the fitness area."
    View all review categories
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Economy Hotel
    Guests recommend this hotel for budget travelers.
    Good to know
    "Great view"
    "Wonderful sightseeing"
    data provided by TrustYou

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