Hilton Chicago

Good For Light Business & Leisure Travel

Positiv: The proximity to Grant Park is great!

Negativ: Responsiveness to room requests were slow to non existent. I had to make three requests to have extra pillows delivered to my room (one request in person to the front desk staff, one to housekeeping, and one using the mobile app). I thought that was a bit excessive to get two extra pillows that I was told would be delivered the first time I walked down to the lobby and asked in person.

A beautiful place

Positiv: If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city.

Negativ: Nothing.

Good stay, coffee line too long

Positiv: Staff, room, location.

Negativ: Only one kiosk to get coffee in the morning. You need to fix this. There is no reason it should take 20 min to get a coffee and pastry in the morning.

Chicago's got it all!

Positiv: A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO.

Negativ: The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.

Positiv: Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room.

Negativ: Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!

Positiv: My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit!

Negativ: That I had to leave!