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Lage,Sauberkeit 3 Tage auf wiederholte Reklamation nicht reagiert,schlechter Service bei Rezeption
zentrale Lage dunkle, düstere Zimmer. Erst nach Beschwerde (obwohl wir eine Suite gebucht hatten) bekamen wir ein Zimmer, deren Fenster nicht direkt über der extrem lauten Chicago´er Hochbahn waren.
nahezu kein Tageslicht im Zimmer; dunkle, drückende Einrichtung
Ideale Lage für Sightseeing; geräumige Suite.
veraltete Ausstattung. In Österreich bestenfalls 2-Stern Kategorie. Preis-Leistungsverhältnis nicht i. O.
Great location and a very good hotel overall No tea or coffee facilities in the room.
Location was central to everything and the staff was very helpful. Toilet paper was really poor quality. Minor problem with the bill that was quickly settled.
Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic. nothing
Everything..great fluffy pancakes at breakfast I love this hotel.For some reason when I checked in they thought I had requested an adjoining room (I did not)and did not have me scheduled for a room with 2 beds that I had reserved. However they did some juggling and gave me the type of room I had requested.
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
Great location. Morning coffee and afternoon wine. The room was too dark. There is inadequate lighting. Pillows were feather but far too soft.
Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening.... Nothing
Stylish, friendly staff, good location. Lovely L'Occetaine toiletries, but putting bath products (those bath "bombs") for sale in the bathroom is tacky. Either offer them as an amenity or don't put them out at all. Same with the "animal" socks. Hotel rooms aren't department stores. Coffee in the lobby was excellent. It would be nice if you could add a small selection of rolls or muffins to complement the coffee. And it would be great if the coffee service was offered until noon or even later. Asked for and received a quiet room. However, the trade off was a room overlooking a service roof/steakhouse sign, with no view of the beautiful city of Chicago. I would imagine a quiet room can be had without sacrificing a city view. Don't double glazed windows block out noise? The room was dark because of the lack of natural light and somewhat depressing. Prior to my visit I joined the Kimpton club, but the front desk had no record of my membership. Membership is supposed to offer a number of benefits, including preferred newspaper delivered to the room, but I only received the requested ny Times one day out of the three I stayed at the hotel. Pad and pen (I took them with me when I went out) were not replaced during my stay
This is a very nice and comfortable hotel. Rooms are nicely decorated and the bed was excellent. Also free WiFi. I will definitely book this hotel again on one of my business trips to Chicago.
Very friendly and helpful staff. Large and comfy rooms. Beautifully designed entry way. Wine hour at 5pm was great. Close to shopping, restaurants and museums. Ended up with a room that had absolutely no view. Room cleaning could have been better, but nothing gross. Those two things made the $190 plus tax per night room a little too expensive.
We enjoyed the wine reception and the taste breakfast in the adjecent restaurant. The hotel is located right in the heart of Chicago and pleasantlly quiet. The hotel does not provide slipers.
Sehr zentral und sauber. Personal war immer sehr freundlich. China-Grill Restaurant im Hotel war super! Leider kein Hard Rock Café im Hotel aber in der Nähe
Die Lage mitten im Zentrum von Chicago ist einmalig!
ein großzügiges und gut designtes Zimmer (Select King Room) mit schönem Blick auf die Michigan Ave + John, Paul, George und Ringo im Bad auch wenn alles sehr schnell repariert wurde: defekter Safe, defekte Leuchte, nicht voll funktionsfähiger Fön - außerdem eine Kombination aus Bügeleisen und -brett, die übel auf eine weiße Bluse abgefärbt oder sie sogar verbrannt hat
liegt super zentral, schöne nzimmer
Das Personal war hilfsbereit. die Einrichtungen waren sauber Stock war nicht fertig Woche. Fliesen im Bad waren nicht vollständig gedeckt.
die zentrale Lage. Das moderne Erscheinungsbild
Sehr aufmerksames und freundliches Personal, Kaffee am morgen und Wein am abend umsonst sind ein willkommenes Geschenk.
Wir mögen die Intimität des Hotels. Das Personal hat uns das Gefühl gegeben, dort willkommen zu sein. Die Lage ist zu Fuß vom Theater, Einkaufsmöglichkeiten, Seeufer. Parken ist sehr teuer: Tipp - 3 Blocks westlich des Hotels ist ein öffentlicher Parkplatz, wo wir nur 15 Dollar für das ganze Wochenende zahlten.
Location, interior design, amenities
room was excellent - very comfortable bed restaurant was nothing special - for location of the hotel it was poorly situated and did not take advantage of this location and offer a view of the park or of the lake
Modern room, loved the shower.. Found the room servicw menu limited, very few items.
Beautiful hotel all around. Incredible pool deck, one of the best I've seen, Upscale, and very clean. The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy. Very expensive parking.
The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
Its just 18 floors
The staff were EXCELLENT! I was there for a small event and Dominic took perfect care of us. Loved my stay!
Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs. Bar uncomfortable and staff had stiff personalities. Facilty confusing.
I hosted a meeting while I was there and their banquet staff was exceptional! They were able to make changes last minute. If they didn't know the answer to a question they found out for me. They were always smiling and always on top of every detail without my asking. The side chair & mattress were a little harder than I prefer.
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again! The cost of parking was a bit overpriced.
Room was amazing. Facilities (pool, fitness & game room) were phenominal
GREAT design, beautiful art, comfortable, clean, easy and has a personality. Also, mini bar is reasonably priced, which really says a lot. Also, the process to get in and get out was so simple and efficient, I'll be staying there the next time I head back to Chicago.
We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.
My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!! That we didn't get to stay longer!
Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do! There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).
layout, amenities, bed