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Das Ambiente des Hotels und die zentrale Lage. Der Frühstücksraum und das Frühstücksbuffet sind schlecht und nicht dem Hotel entsprechend.
Super Lage, direkt an der Magnificent Mile einfach zu erreichen, nur mit allem, was man braucht in der Innenstadt. Wann war schön, hatten aber ein paar kleine Wartungsarbeiten Sachen repariert ansonsten war es ein großartiges Hotel.
sehr günstige Lage; Personal Großteils sehr freundlich Frühstück teuer und schlecht; so genanntes Doppelbett war ca. 120 cm schmal, keine Kleiderablage im Zimmer
Bietet überhaupt kein Frühstück an
Die Klimaanlage blies eher heiße Luft ins Zimmer als kühle Luft. Sehr schwierig zu schlafen und laut, aber wir mussten die Fenster aufmachen, um nicht zu ersticken. Der Zimmerservice war teuer und schlecht.
Ich war sehr positiv überrascht über das Hotel. Die Lage ist sehr gut, die Betten sind angenehm, der Fernseher modern (LCD). Am wichtigsten ist mir aber häufig das Bad und das ist wirklich gut. Sehr gute Dusche und stylische Grohe Armaturen, mir hat es wirklich sehr gut gefallen. Ach ja, groß genug war das Zimmer auch, ein gutes Preis/Leistungs-Verhältnis.
Es war sehr komfortabel und in der Nähe der Museen und Sehenswürdigkeiten. Eines unser Frühstücke war nicht gut. Dusche braucht Anti-Rutsch-Matte. Lift langsam
Charmante old-fashioned Atmosphäre, großzügiges Zimmer, komfortables Bett, ansprechende Möblierung. einladende Halle mit offener Bar. Reiche Frühstückskarte (mit 10% Rabatt auch im Preis angemessen). Gute Lage zwischen See und City, fast unmittelbar an der "magnificent mile". Schönes Hotel, punktum. Viel Staub in den Zimmerecken, wirklich zuviel.
sehr zentral gelegen, sehr freundliches und hilfsbereites Personal, gratis WLAN in der Lobby, Frühstücksmöglichkeit im Hotel Nein
Reservierte zwei Queen Betten. Sie hatten mich in einem King. Der Typ war unfreundlich und auch nie entschuldigt. Unglaublich Service für ein Hotel wie dieses.
Die Lage war fantastisch. Kann keine Kontrolle über die Temperatur im Zimmer. Viel zu warm unabhängig von kälter Temperaturen.
Stilvolles alte Grand Hotel in perfekter Lage: 300m zu Strand, 100m zur größten Einkaufsstraße, zum Kennenlernen der City of Chicago der ideale Ausgangspunkt.
Hat Stil und Geschichte, freundliche und unkomplizierte Mitarbeiter, Zimmer und Bad grosszügig und komfortabel
Das Hotel war in einer super Lage.
Uns hat die zentrale Lage zur Innenstadt und gleichzeitig zum Lake Michigan gefallen. Sehr gute Restaurants in der Nähe. Manche Portiers sind sehr unverbindlich.
Es ist insbeondere die sehr gute Lage zur Michigan Av. sowie zum Lake Michigan (Strand). Das Angebot entsparch ansonsten den Erwartungen. An der Bar war sehr laut, auch und vor allem aufgrund eines Pianospielers (hätte etwas dezenter sein dürfen). Das Personal war nicht unfreundlich, jedoch felhte eine ansonsten in den USA übliche besondere Aufmerksamkeit.
sehr gute Lage - guter Service -
Sehr gute Lage, viele nette Restaurants direkt um das Hotel, Mitarbeiter sehr freundlich, Lage nahe am Lake Michigan, am noerdlichen Ende der magnificent mile
hervorragendes Personal, freundlich, hilfsbereit und stets anspechbar. Immer saubere Zimmer, mehrmals taeglich Zimmerservice es gab keinen Safe im Zimmer und im Doppelzimmer nur einen Bademantel und ein Paar Hausschuhe (die zu klein waren)
Great restaurant recommendation and service!
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Very good location.
Location! And they left a small treat for my child every afternoon.
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
Location/spa and swimming pool None
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great. Restuarant was average, parking was expensive.
Charles Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
The facilities are good. The location is excellent. The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist. Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
Basic Internet was kind of hit or miss on access and performance
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location. No jacuzzi. The sauna was nailed shut.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem. The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
Liked everything about it! Amazing location, nice facilities, and friendly staff.
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
clean, comfortable,good service.
Gute Lage, gutes Restaurant, guter Service Internet kostenpflichtig ist in dieser Kategorie unangebracht.
Die Lage ist unschlagbar. Overall guter Eindruck auch wenn etwas in die Jahre gekommen. Totales Chaos und keine Organisation des Personals vor Ort. Bereits beim aussteigen aus dem Taxi kein Plan der Mitarbeiter und Auto Chaos. Ich hatte Pakete ins Hotel schicken lassen, diese wurden stundenlang i Hotel gesucht, ich konnte bis 90 Minuten in der Lobby warten - eine Zustellung im Zimmer war aus irgend welchen Gründen nicht möglich. Am Ende sollte ich dafür auch noch zahlen, was ich noch ausreden konnte. Wartezeit an der Rezeption sehr lang. Wlan nicht inklusive verstehe ich in einem business Hotel im jähr 2014 nicht wirklich.
Die Lage des Hotels ist klasse, man kann alles zu Fuß sehr gut erreichen. unser Zimmer war riesig mit 2 Bädern. Gute Restaurants sind in der Umgebung einfach zu finden. Klimanlage ist recht laut wie in allen amerikanischen Hotels.
Gutes, ordentliches Hotel in bester Lage Klimaanlage im Zimmer sehr laut
Das gut ausgestattete Fitnesszimmer sowie die Lobby und Barbereich.
Super schönes und wunderbar gelegenes Hotel! Man kommt zu Fuß zum Strand und ist gleich bei den wichtigsten Sehenswürdigkeiten! Es ist in der besten Gegend der Stadt! Alles sehr edel und die Zimmer sind klasse! Auch der Fitnessraum ist klasse! In unserem Stockwerk wure renoviert, daher war der Flur mit Plane ausgelegt und etwas staubig, aber keine Lärmbelästigung und das Zimmer war top!
vorteihafte Lage und Preis-Leistungs Verhältnis
schoenes grosses bequemes bett, sauber, bad sauber und relativ neu in sehr zentraler lage gute klimaanlage
Die Lage des Hotels ist sehr gut, direkt an der Michigan Avenue, Hancock tower, historic water tower, ideal um shoppen zu gehen und die Stadt zu Fuss erkunden. Das Zimmer war sauber aber die Fensterscheiben gar nicht, das hat den ganzen positiven Eindruck gestört. Eine Wasserkocher für Tee und Kaffee fehlt.
Die Lage des Hotels (Deleware St.) war Optimal für Sightseeing 100 Meter zum John Hancock Tower und Michigan Ave, und Shopping. Die Zimmer sind ordentlich ausgestattet.
Das Bett Die Aufzüge funktionierten nicht.
gute Lage, freundliches und hilfsbereites Personal
Sehr gut gefallen hat mir der Concierge Service. Waren sehr kompetent und hilfsbereit bei jeder Frage. Hatten ein Zimmer mit Verbindungstür (welche verschlossen war) leider konnten wir die Nachbarn dadurch sehr gut hören
Awesome location just a block from Michigan Avenue & Lakeshore Drive. We arrived at 10 am and we were able to check in because our room was ready which was a huge plus! Convenient valet parking and staff was friendly and helpful. We had a the 2 bedroom suite with kitchen which was perfect for 6. Would most definitely stay here again!
I got a two-bedroom suite. It is quiet and spacious, but the bathroom is small (shower/tub combination and toilet). The bathroom vanity is outside the door. I was there for 3 nights and while the staff did the beds, they didn't change the sheets (I looked for a sign to let them know I wanted the sheets changed on the second day, but found nothing), and shampoo, conditioner etc were sparse. I asked for more when I was about to be out and they did give me plenty. The daily buffet is a nice feature, but could benefit for more variety. The staff is generally nice and helpful. In all, my stay was enjoyable.
The hotel was a block away from the lake and a block away from Michigan ave. Our room was very clean and spacious, and kitchen fully loaded. We were traveling with our dog. The staff was very helpful and supportive. The hotel provided a dog run just around the corner. There are always people walking around, so I never felt afraid of late night or early morning walks with my dog. There is a small park a block away nice place to take her. The front desk was helpful and check-in was quick. We also enjoyed breakfast very much. They never let anything run out. The food was warm and plentiful. I will stay there again and again.
I stayed the entire week -- Monday - Friday. The hotel staff that I ran into were very friendly. The hotel put out water and dog bones out front -- which I thought was a nice touch given a lot of neighborhood dogs (and guest's dogs, too) were always around. The only *very* minor nitpicks are as follows: * Monday, I found coffee filter still in the machine from previous guest * Not owning a microwave, I was not able to figure out the machine, and there were n obvious instructions. But they promptly sent up a staff person who quickly showed me that I first had to press the non-obvious 'Type II Cook' button * Thursday, they forgot to replace the microwave popcorn and the coffee * My bath towel was always washed no matter where I hung it
We stayed 5 nights at the Residence by Marriott and will recommend it to all our friends and family. The location can't be beaten for touring Chicago. The suites are large and beautifully furnished with everything you could need. The complimentary breakfast buffet had everything you could want and changed daily. We didn't even make use of the midweek happy hours and free dinner foods. Staff was very helpful. O.K., it wasn't perfect: the elevators are kind of slow.
We loved the convenience of being close to downtown and staying in this top quality, beautifully maintained hotel. The staff were courteous and helpful. The rooms were spectacular. The hot breakfast was extraordinary. Seriously, I cannot imagine anything better and we will certainly stay here again when we come to Chicago next time.
Nice hotel. Breakfast was good. I would stay again.
I didn't realize how expensive parking was in the area, so I'd come back and use public transportation for my visit. Very convenient for walking and busses to area museums and shopping.
Booked the week before Thanksgiving because of low rates at all Chicago hotel that week. The Residence Inn was an outstanding value and the location is convenient to shopping.
Hands down, the BEST place I've stayed in a long time. I once was a housekeeper and then a room inspector at a beautiful resort property in FL. and am ultra fussy about cleanliness. I always wanted people to feel as though they were the first guests staying in the room. To this day, I can't help but do my usual white glove inspection when I enter any hotel room. Everything in our room, from the kitchenette to the living area and bathroom was spotless (no dust on the tops of artwork frames or stray hairs on the bathroom floor or even water spots on the glass shower enclosure). I was truly impressed. It was photo shoot ready. I'm looking forward to staying there soon for my husband's 40th birthday this month. I'll take advantage of the pool & fitness room this time. There is also a convenient guest laundry facility. I would recommend this hotel to anyone looking for a great place to stay in Chicago.
Stayed here during the renovation of the rooms which will be fantastic but not until later in the year. In the meantime, construction noises during the day prohibit sleeping in and rerouting of the water pipes cause a 15 minute delay in hot water. The response from the staff with the water complaint was, 'sorry, try turning the water on when you first get up'. The rates are the same as the Hilton Suites and only $16 less than the Drake Hotel. The advantage here is the breakfast, social hour and the free internet, which is why I'll stay the week but it should be at a more reduced, discounted rate. The location is perfect, though at the north end of the MI mile. Good luck.
Fantastic location, and the staff is very friendly. It's gotten quite shabby.
Nothing I've never stayed at some hotels like this!! No warm water for shower!! We reported the problem to front desk, and they said they would fix it, if not, they can change room for us. After we got back to hotel at night, they told us it's fixed. When I turned on the water, it was too cold to take a shower!!! And they even told us we cannot change room because all rooms were full! That's ridiculous. Definitely don't book this hotel.
It was so comfortable! And the staff did all they could to make it more so. We arrived at 6 AM after driving through a storm. They found a room for us right away so that we were able to test before our meeting. The concierge was available evenings and weekends, and was able to advise us about the best way to use our time. Nothing
My overall stay was great!
Staff was very nice and helpful. Never did we feel like we were bothering them with questions. The site was clean, well maintained. I would stay there again. The location is great if u are a tourist without a vehicle. We used the bus for everything. It is near the bus lines. Great hotel.
Great location, but the whole is a little worn out.
The staff members were very friendly, helpful and professional. The building is in a great location!
Had some water in one area of the carpet next to the bed. Not sure how it got there
The 'free' wifi was only free in the lobby. Otherwise the stay was excellent and the location can't be beat!
The best I would say is, great location, nice staff and nice bed. Spoiler alert. Don't read this if you got a great rate and don't want to be persuaded not to stay. It's an old building. What Tremont really needs to do is spend a lot of money and gut out old plumbing etc. New carpet and a nice bed doesn't, a nice room, make. They really tried to help us but when you come in to a room, the toilet and sink need to work. People really demand this of the hotel they stay at and on the third attempt to make the toilet work properly they switched our room. Our travel companion's a/c wasn't working either. The place doesn't need to look Ritz, but it does need to function. Sorry Tremont, I think you intend to do right by your customers. Good luck.
Had a meeting at Ditka's. Great staff, comfortable room, quiet. Great location. Enjoyed Ditka's radio show too!
There's so much to like about this hotel: service, location, accommodations, etc. Everything about this hotel is set up to make sure your stay is perfect.
Location This is not a 5 star hotel in my opinion. Lacking in quite a few too many areas. Lights in the room never worked, spa facilities were medicore at best, in room amenities were sparse. I expect more out of a 5 star.
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The location and staff were both excellent. Everyone we encountered went out of their way to help us anyway they could. The carpeting in the hallway was extremely dirty. The room carpeting was dirty as well. The room could have been cleaned a little more thorough as well. Walls and cabinets had smudges and leftover spills on them.
Staff is always outstanding in restaurants, bars, and throughout the hotel. Additionally, I was not sure what room type I would have had, but I was told I was upgraded to a King with a view.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel was very luxurious, clean and quiet. The bed was amazing and the views from the room were very pretty. Staff was friendly and accommodating.
Great location, friendly staff, comfortable beds, free internet, coffee and warm cider in lobby, large bathrooms
We like everything - Room, Level of Service - from checkin to valet
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I liked almost everything about the hotel. The room was great, the day staff was great, the location is better than several in the area we stayed at in the past. Room amenities were also very good. The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.
We loved the location and the staff Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.
Personal service. They actually get to know your name. You sort of feel a bit like family. They care about your stay. Were willing to go the extra bit to make our time there great. Thanks for a fabulous trip!
From check in everyone was very nice. We were going for a short trip to another city in the US and were going to stay again at Talbott before heading home. We didn't want to carry one bag & a set of golf clubs so asked if we could leave it behind. Talbott was very understanding and stored it till return. All hotels do it but the attitude of the staff at Talbott made the difference. ..
The hotel staff went above and beyond to make sure our stay was special. I will definately be returning
This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces. There was nothing we did not like.
Pretty much everything....very boutique...great staff....room maintenance five stars...great location No complaints
Unexpected personal communication, services, everything top end. Technology and use of it to make the most of your stay. Very accommodating for our Shitzu. Great location. Room Service was as expected for similar hotels. Pricey, Ave quality, the usual limited items. Wouldn't take much to provide better then expected.
Very nice staff and great location It was perfect
Large Rooms, Great beds The restaurant was small with limited options but it appears they are renovating.
Great staff, very helpful and friendly