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gute Lage, freundliches und hilfsbereites Personal
Die Lage des Hotels ist sehr gut, direkt an der Michigan Avenue, Hancock tower, historic water tower, ideal um shoppen zu gehen und die Stadt zu Fuss erkunden. Das Zimmer war sauber aber die Fensterscheiben gar nicht, das hat den ganzen positiven Eindruck gestört. Eine Wasserkocher für Tee und Kaffee fehlt.
Das Bett Die Aufzüge funktionierten nicht.
Sehr gut gefallen hat mir der Concierge Service. Waren sehr kompetent und hilfsbereit bei jeder Frage. Hatten ein Zimmer mit Verbindungstür (welche verschlossen war) leider konnten wir die Nachbarn dadurch sehr gut hören
Gutes, ordentliches Hotel in bester Lage Klimaanlage im Zimmer sehr laut
Super schönes und wunderbar gelegenes Hotel! Man kommt zu Fuß zum Strand und ist gleich bei den wichtigsten Sehenswürdigkeiten! Es ist in der besten Gegend der Stadt! Alles sehr edel und die Zimmer sind klasse! Auch der Fitnessraum ist klasse! In unserem Stockwerk wure renoviert, daher war der Flur mit Plane ausgelegt und etwas staubig, aber keine Lärmbelästigung und das Zimmer war top!
Die Lage des Hotels (Deleware St.) war Optimal für Sightseeing 100 Meter zum John Hancock Tower und Michigan Ave, und Shopping. Die Zimmer sind ordentlich ausgestattet.
Die Lage des Hotels ist klasse, man kann alles zu Fuß sehr gut erreichen. unser Zimmer war riesig mit 2 Bädern. Gute Restaurants sind in der Umgebung einfach zu finden. Klimanlage ist recht laut wie in allen amerikanischen Hotels.
Das gut ausgestattete Fitnesszimmer sowie die Lobby und Barbereich.
schoenes grosses bequemes bett, sauber, bad sauber und relativ neu in sehr zentraler lage gute klimaanlage
vorteihafte Lage und Preis-Leistungs Verhältnis
Mag die Charakter und Lage. Die Betten waren bequem und der Platz war gut. TV war riesig und auf dem neuesten Stand der Technik. Das Bad war klein und veraltet.
Super Lage, direkt an der Magnificent Mile einfach zu erreichen, nur mit allem, was man braucht in der Innenstadt. Wann war schön, hatten aber ein paar kleine Wartungsarbeiten Sachen repariert ansonsten war es ein großartiges Hotel.
Bietet überhaupt kein Frühstück an
sehr günstige Lage; Personal Großteils sehr freundlich Frühstück teuer und schlecht; so genanntes Doppelbett war ca. 120 cm schmal, keine Kleiderablage im Zimmer
Das Ambiente des Hotels und die zentrale Lage. Der Frühstücksraum und das Frühstücksbuffet sind schlecht und nicht dem Hotel entsprechend.
Die Klimaanlage blies eher heiße Luft ins Zimmer als kühle Luft. Sehr schwierig zu schlafen und laut, aber wir mussten die Fenster aufmachen, um nicht zu ersticken. Der Zimmerservice war teuer und schlecht.
Sehr sauber. War schön eine Mikrowelle und Kühlschrank zu haben. In der Nähe von Geschäften und Navy Pier Der Parkplatz war in Wirklichkeit Valet Parken auf der Straße.
Es war sehr komfortabel und in der Nähe der Museen und Sehenswürdigkeiten. Eines unser Frühstücke war nicht gut. Dusche braucht Anti-Rutsch-Matte. Lift langsam
sehr zentral gelegen, sehr freundliches und hilfsbereites Personal, gratis WLAN in der Lobby, Frühstücksmöglichkeit im Hotel Nein
Es ist insbeondere die sehr gute Lage zur Michigan Av. sowie zum Lake Michigan (Strand). Das Angebot entsparch ansonsten den Erwartungen. An der Bar war sehr laut, auch und vor allem aufgrund eines Pianospielers (hätte etwas dezenter sein dürfen). Das Personal war nicht unfreundlich, jedoch felhte eine ansonsten in den USA übliche besondere Aufmerksamkeit.
Was für ein toller Ort zum übernachten. Wir kamen in die Stadt, für ein Blackhawks Spiel. Dieses Hotel ist perfekt gelegen. Der Preis, das Zimmer, das Personal, Bar und Essen war alles absolut unglaublich. Wir werden wieder kommen! !!
Reservierte zwei Queen Betten. Sie hatten mich in einem King. Der Typ war unfreundlich und auch nie entschuldigt. Unglaublich Service für ein Hotel wie dieses.
Die Lage war fantastisch. Kann keine Kontrolle über die Temperatur im Zimmer. Viel zu warm unabhängig von kälter Temperaturen.
Das Hotel war in einer super Lage.
Charmante old-fashioned Atmosphäre, großzügiges Zimmer, komfortables Bett, ansprechende Möblierung. einladende Halle mit offener Bar. Reiche Frühstückskarte (mit 10% Rabatt auch im Preis angemessen). Gute Lage zwischen See und City, fast unmittelbar an der "magnificent mile". Schönes Hotel, punktum. Viel Staub in den Zimmerecken, wirklich zuviel.
Super Preis Freundliches Personal Sauberes Zimmer Schöne Dusche/Bad Komfortables Bett 12:00 Uhr check out Lage! Schlechte Aussicht Das Zimmer war etwas klein
Lage. Das Zimmer war klein und fühlte sich stickig an. die Korridore und die Fahrstühle haben Teppich der stinkt. Die Aufzüge waren langsam.
Hat Stil und Geschichte, freundliche und unkomplizierte Mitarbeiter, Zimmer und Bad grosszügig und komfortabel
Ich war sehr positiv überrascht über das Hotel. Die Lage ist sehr gut, die Betten sind angenehm, der Fernseher modern (LCD). Am wichtigsten ist mir aber häufig das Bad und das ist wirklich gut. Sehr gute Dusche und stylische Grohe Armaturen, mir hat es wirklich sehr gut gefallen. Ach ja, groß genug war das Zimmer auch, ein gutes Preis/Leistungs-Verhältnis.
Schicke hotellobby, auf Nachfrage Zimmer mit großartigem blick. Alles sehr sauber Fahrstuhl braucht lange bis 32.stock
Die Ausstatung, das freundliche Personal und die zentrale Lage in der Stadt
Toller Ort. Günstig gelegen. Insgesamt zufrieden mit dem Hotel.
Beautiful. Comfortable, luxurious. Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.
Excellent ...one of the nicest hotels I have ever stayed at. Professional staff. When coming to Chicago it will be the only Hotel I will stay at.
We like everything - Room, Level of Service - from checkin to valet
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Great location in the heart of the Mag Mile/Gold Coast. Staff is friendly and helpful. My kids loved Parker, the house dog. The pool and locker room areas were wonderful. Minor detail, but I couldn't change the spray pattern setting on the shower head. I just switched it over to the hand held and all was good. Like I said, minor detail.
This guest did not leave comments about this hotel.
Location This is not a 5 star hotel in my opinion. Lacking in quite a few too many areas. Lights in the room never worked, spa facilities were medicore at best, in room amenities were sparse. I expect more out of a 5 star.
This guest did not leave comments about this hotel.
The hotel was very luxurious, clean and quiet. The bed was amazing and the views from the room were very pretty. Staff was friendly and accommodating.
This guest did not leave comments about this hotel.
Great location, friendly staff, comfortable beds, free internet, coffee and warm cider in lobby, large bathrooms
There's so much to like about this hotel: service, location, accommodations, etc. Everything about this hotel is set up to make sure your stay is perfect.
The location and staff were both excellent. Everyone we encountered went out of their way to help us anyway they could. The carpeting in the hallway was extremely dirty. The room carpeting was dirty as well. The room could have been cleaned a little more thorough as well. Walls and cabinets had smudges and leftover spills on them.
Great location with friendly staff. Everything was wonderful.
Die Lage ist unschlagbar. Overall guter Eindruck auch wenn etwas in die Jahre gekommen. Totales Chaos und keine Organisation des Personals vor Ort. Bereits beim aussteigen aus dem Taxi kein Plan der Mitarbeiter und Auto Chaos. Ich hatte Pakete ins Hotel schicken lassen, diese wurden stundenlang i Hotel gesucht, ich konnte bis 90 Minuten in der Lobby warten - eine Zustellung im Zimmer war aus irgend welchen Gründen nicht möglich. Am Ende sollte ich dafür auch noch zahlen, was ich noch ausreden konnte. Wartezeit an der Rezeption sehr lang. Wlan nicht inklusive verstehe ich in einem business Hotel im jähr 2014 nicht wirklich.
Gute Lage, gutes Restaurant, guter Service Internet kostenpflichtig ist in dieser Kategorie unangebracht.
Kekse in der Lobby und das Personal freundlich. Nicht sehr viele Annehmlichkeiten. Die Badezimmertür ging nicht richtig zu. Zimmer hat sich nicht genug abgekühlt.
Charles Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
Basic Internet was kind of hit or miss on access and performance
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem. The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great. Restuarant was average, parking was expensive.
Centrally located and friendly staff. Great size room and amenities for the price. Housekeeping could have been better. Room not cleaned until 5 pm and cleaning was substandard. Wet towels left in room and dirty coffee cups. Beds too hard. Also, teenage kids were given a handicap accessible room. We were not told about this until we saw the room. Didn't need to take up that kind of room, but after they had already unpacked, didn't want to change rooms.
Liked everything about it! Amazing location, nice facilities, and friendly staff.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist. Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
The facilities are good. The location is excellent. The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location. No jacuzzi. The sauna was nailed shut.
Sehr gute Lage, viele nette Restaurants direkt um das Hotel, Mitarbeiter sehr freundlich, Lage nahe am Lake Michigan, am noerdlichen Ende der magnificent mile
hervorragendes Personal, freundlich, hilfsbereit und stets anspechbar. Immer saubere Zimmer, mehrmals taeglich Zimmerservice es gab keinen Safe im Zimmer und im Doppelzimmer nur einen Bademantel und ein Paar Hausschuhe (die zu klein waren)
Fantastic location, and the staff is very friendly. It's gotten quite shabby.
Had some water in one area of the carpet next to the bed. Not sure how it got there
Nothing I've never stayed at some hotels like this!! No warm water for shower!! We reported the problem to front desk, and they said they would fix it, if not, they can change room for us. After we got back to hotel at night, they told us it's fixed. When I turned on the water, it was too cold to take a shower!!! And they even told us we cannot change room because all rooms were full! That's ridiculous. Definitely don't book this hotel.
Staff was very nice and helpful. Never did we feel like we were bothering them with questions. The site was clean, well maintained. I would stay there again. The location is great if u are a tourist without a vehicle. We used the bus for everything. It is near the bus lines. Great hotel.
Had a meeting at Ditka's. Great staff, comfortable room, quiet. Great location. Enjoyed Ditka's radio show too!
The staff members were very friendly, helpful and professional. The building is in a great location!
Great location, but the whole is a little worn out.
It was so comfortable! And the staff did all they could to make it more so. We arrived at 6 AM after driving through a storm. They found a room for us right away so that we were able to test before our meeting. The concierge was available evenings and weekends, and was able to advise us about the best way to use our time. Nothing
The best I would say is, great location, nice staff and nice bed. Spoiler alert. Don't read this if you got a great rate and don't want to be persuaded not to stay. It's an old building. What Tremont really needs to do is spend a lot of money and gut out old plumbing etc. New carpet and a nice bed doesn't, a nice room, make. They really tried to help us but when you come in to a room, the toilet and sink need to work. People really demand this of the hotel they stay at and on the third attempt to make the toilet work properly they switched our room. Our travel companion's a/c wasn't working either. The place doesn't need to look Ritz, but it does need to function. Sorry Tremont, I think you intend to do right by your customers. Good luck.
My overall stay was great!
The 'free' wifi was only free in the lobby. Otherwise the stay was excellent and the location can't be beat!
Awesome location just a block from Michigan Avenue & Lakeshore Drive. We arrived at 10 am and we were able to check in because our room was ready which was a huge plus! Convenient valet parking and staff was friendly and helpful. We had a the 2 bedroom suite with kitchen which was perfect for 6. Would most definitely stay here again!
We loved the convenience of being close to downtown and staying in this top quality, beautifully maintained hotel. The staff were courteous and helpful. The rooms were spectacular. The hot breakfast was extraordinary. Seriously, I cannot imagine anything better and we will certainly stay here again when we come to Chicago next time.
Booked the week before Thanksgiving because of low rates at all Chicago hotel that week. The Residence Inn was an outstanding value and the location is convenient to shopping.
I stayed the entire week -- Monday - Friday. The hotel staff that I ran into were very friendly. The hotel put out water and dog bones out front -- which I thought was a nice touch given a lot of neighborhood dogs (and guest's dogs, too) were always around. The only *very* minor nitpicks are as follows: * Monday, I found coffee filter still in the machine from previous guest * Not owning a microwave, I was not able to figure out the machine, and there were n obvious instructions. But they promptly sent up a staff person who quickly showed me that I first had to press the non-obvious 'Type II Cook' button * Thursday, they forgot to replace the microwave popcorn and the coffee * My bath towel was always washed no matter where I hung it
I didn't realize how expensive parking was in the area, so I'd come back and use public transportation for my visit. Very convenient for walking and busses to area museums and shopping.
Stayed here during the renovation of the rooms which will be fantastic but not until later in the year. In the meantime, construction noises during the day prohibit sleeping in and rerouting of the water pipes cause a 15 minute delay in hot water. The response from the staff with the water complaint was, 'sorry, try turning the water on when you first get up'. The rates are the same as the Hilton Suites and only $16 less than the Drake Hotel. The advantage here is the breakfast, social hour and the free internet, which is why I'll stay the week but it should be at a more reduced, discounted rate. The location is perfect, though at the north end of the MI mile. Good luck.
Hands down, the BEST place I've stayed in a long time. I once was a housekeeper and then a room inspector at a beautiful resort property in FL. and am ultra fussy about cleanliness. I always wanted people to feel as though they were the first guests staying in the room. To this day, I can't help but do my usual white glove inspection when I enter any hotel room. Everything in our room, from the kitchenette to the living area and bathroom was spotless (no dust on the tops of artwork frames or stray hairs on the bathroom floor or even water spots on the glass shower enclosure). I was truly impressed. It was photo shoot ready. I'm looking forward to staying there soon for my husband's 40th birthday this month. I'll take advantage of the pool & fitness room this time. There is also a convenient guest laundry facility. I would recommend this hotel to anyone looking for a great place to stay in Chicago.
The hotel was a block away from the lake and a block away from Michigan ave. Our room was very clean and spacious, and kitchen fully loaded. We were traveling with our dog. The staff was very helpful and supportive. The hotel provided a dog run just around the corner. There are always people walking around, so I never felt afraid of late night or early morning walks with my dog. There is a small park a block away nice place to take her. The front desk was helpful and check-in was quick. We also enjoyed breakfast very much. They never let anything run out. The food was warm and plentiful. I will stay there again and again.
Nice hotel. Breakfast was good. I would stay again.
We stayed 5 nights at the Residence by Marriott and will recommend it to all our friends and family. The location can't be beaten for touring Chicago. The suites are large and beautifully furnished with everything you could need. The complimentary breakfast buffet had everything you could want and changed daily. We didn't even make use of the midweek happy hours and free dinner foods. Staff was very helpful. O.K., it wasn't perfect: the elevators are kind of slow.
I got a two-bedroom suite. It is quiet and spacious, but the bathroom is small (shower/tub combination and toilet). The bathroom vanity is outside the door. I was there for 3 nights and while the staff did the beds, they didn't change the sheets (I looked for a sign to let them know I wanted the sheets changed on the second day, but found nothing), and shampoo, conditioner etc were sparse. I asked for more when I was about to be out and they did give me plenty. The daily buffet is a nice feature, but could benefit for more variety. The staff is generally nice and helpful. In all, my stay was enjoyable.