Hilton Garden Inn Indianapolis Downtown

Poor Customer Service

the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.

Location in downtown Indianapolis wa excellent

The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.

old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization

dirty windows, windows can not be opened, noisy air conditioning

Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com).

Pool was nice, but small.