Mietwagen in Indianapolis

Negativ: We did not rent the car, had to find one at a different agency to leave on vacation and nothing was as we were told on the website. Don't use Hertz, ever. Added costs of $450.

Negativ: There were stipulations that were not communicated with me prior to booking. The employees were not willing to bend on those unknown stipulations. They also charged me extra for an extra driver, despite the fact that I booked the rental in my name.

Positiv: Price

Negativ: The person at the pickup counter next to the car lot was a racist. She told me to rebook my car in order to get my president club member status. And she was rude, unapologetic. She should be fired

No cars available

Positiv: Umm. Nothing. There was nothing to like I didn't rent from them. I did however like the fact that I called Enterprise directly and was able to secure a vehicle outside of the Kayak Network for cheaper than Kayak quoted me .... On a vehicle that was nonexistent

Negativ: That Kayak reflected inventory that was not available and gave me false hope of renting a vehicle.

Promises, Promises

Negativ: I liked how comforting and reassuring the Hertz agent was on the phone when I called to say that my 9:30 PM flight from Newark to Indianapolis was delayed two hours and I might not be getting in until 2 AM. The Hertz counter in Indy was supposed to close at 1:30 AM, but the representative on the phone said “The agent will wait for you.” I said, “Really? What if they don’t?” But the Hertz agent on the phone insisted, “As long as they have your flight info and know your flight is delayed [they did], they’ll wait for you.” My flight landed at 2 AM and I ran downstairs to the Hertz counter. I was there at 2:10...but no one else was. I called the Hertz number and spoke with an agent who said, “They’re supposed to wait for you,” which, of course, I already knew. They didn’t. I waited at the counter for 45 minutes (this after a grueling journey that began on the afternoon two days earlier when I went to the airport to catch my original flight, which ended up being canceled) and then took an Uber to my destination, an hour away, in Lafayette, IN. When I called Hertz the following day, my call was routed across the world to a person in a far-off land with a thick accent, who repeatedly read the words he was instructed to read: “Yes, Daniel, I understand you had a problem and I will try to get it resolved.” But he kept asking me if I wanted to change the location or time of my drop-off. He didn’t seem to understand when I kept telling him, “I don’t have a car to drop off!” I asked to speak to a supervisor, but the supervisor was also an outsourced employee who had a hard time with English and was only reading the words she was told to read to the customer. I was finally able to extract from her that I needed to call a different number to speak with someone in Hertz Customer Service. (Why didn’t they tell me that to begin with?) I called Customer Service and at last spoke with an English speaker who understood the problem. I’m only asking that Hertz cover the difference in cost between the car rental and the Uber, which was about $37. We’ll see. There’s an official “case” associated with my issue, which is being submitted for review.

Negativ: They didn't honor my reservation. Why do you even offer them as an option???